Latest / YPO Technology Network AI Brief
From Paying for Seats to Paying for Results
An extended, single-thesis episode. For a century the two biggest lines on your P&L — payroll and per-seat software — have been fixed costs sized to peak, sitting there hoping to earn their keep. Stephen Forte's belief: AI turns them into variable costs billed per outcome — per interaction, per order, per resolution.
The spine: a fixed cost is a bet on utilization; a variable cost is a bill for results.
Two live proofs: Medicare's new ACCESS model pays organizations only when AI-supported chronic care hits measurable health outcomes; Salesforce's Agentforce charges $2 only when its agent…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.