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Ep. 32 – Resetting Expectations
Accountability only works when expectations are clear.
In the first episode of Season 4, Heather Verity and Jennifer Lawson unpack what it looks like for a leader to recognize when the gap is not simply performance, but clarity.
Heather shares a recent experience with the Focus 3 team where she realized her own expectations had outpaced the systems, training, and skills needed to meet them. Instead of putting the responsibility on individual team members, she reset the expectations, clarified what success looked like, and created a process the entire team could follow.
They discuss why…
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