Latest / Epic Entrepreneurs / We Put Graffiti On Trucks And The Phone Wouldn’t Stop Ringing with Brendan Hogan Asheville Area Movers

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We Put Graffiti On Trucks And The Phone Wouldn’t Stop Ringing with Brendan Hogan Asheville Area Movers · Epic Entrepreneurs

• 0:29
  Bill Gilliland: Hey there and welcome to this week's episode of Epic Entrepreneurs.
• 0:32
  Bill Gilliland: I am Bill Gillilan, your host.
• 0:34
  Bill Gilliland: I am also the principal at Action Coach Business Growth Partners and one of the founders of the Asheville Business Summit.
• 0:40
  Bill Gilliland: Today I'm super pumped.
• 0:43
  Bill Gilliland: I'm getting to meet a new friend now.
• 0:46
  Bill Gilliland: Uh we always that's the one of the cool things about doing these podcasts.
• 0:49
  Bill Gilliland: We get all these new friends around Western North Carolina and the rest of the world.
• 0:53
  Bill Gilliland: Uh today I've got Brendan Hogan of Asheville Area Mover.
• 0:57
  Bill Gilliland: So, Brendan, welcome to the podcast.
• 0:58
  Bill Gilliland: Tell us a little bit about you and your business and how you're serving the community.
• 1:04
  Brendon Hogan: Yeah, absolutely.
• 1:05
  Brendon Hogan: I appreciate you having me on, and it's a pleasure to meet you.
• 1:07
  Brendon Hogan: Um we own, I own Asheville Area Movers.
• 1:11
  Brendon Hogan: Uh, we're the largest locally operated and owned moving company in the Asheville area.
• 1:16
  Brendon Hogan: Um, you say we're not owned, but we're not a franchise, we're not partnering with a van line or anything like that.
• 1:21
  Brendon Hogan: We're just local guys um, you know, moving furniture.
• 1:25
  Brendon Hogan: Uh I've been doing this now.
• 1:26
  Brendon Hogan: We're coming up on 10 years next year.
• 1:29
  Brendon Hogan: Um, so nine years in.
• 1:31
  Brendon Hogan: Um, you know, we had before the storm, we had 12 trucks and about 45 employees.
• 1:36
  Brendon Hogan: Uh we're back up to seven trucks, and we got about 35 guys working for us.
• 1:42
  Brendon Hogan: Uh great guys, great team.
• 1:44
  Brendon Hogan: Um, you know, I've loved living here in Western North Carolina and, you know, serving the community.
• 1:50
  Bill Gilliland: So so what?
• 1:52
  Bill Gilliland: Let's talk about the storm just a bit and then we'll get into some general business stuff.
• 1:56
  Bill Gilliland: So you it sounds like you were pretty heavily impacted by the storm.
• 2:00
  Brendon Hogan: Yeah, so for the first eight years of our business, we were headquartered down along the Swannanoa River over by Brother Wolf, um Biltmore Village area.
• 2:11
  Brendon Hogan: So um unfortunately, we did lose our entire fleet and business in the storm.
• 2:16
  Brendon Hogan: Um, and you know, nothing we could do about it.
• 2:20
  Brendon Hogan: Uh pretty, pretty, pretty crazy experience.
• 2:23
  Brendon Hogan: But we were managed to get some SBA funding, and you know, we're such a labor-heavy business that we were able to get back on our feet pretty quickly.
• 2:31
  Brendon Hogan: Um additionally, you know, there's a lot of moving going on because of the storm.
• 2:35
  Brendon Hogan: So we got lucky on that front.
• 2:37
  Brendon Hogan: But we've moved down on Patton Avenue to some dry land, a little higher elevation this time.
• 2:43
  Brendon Hogan: Um, but we're getting back on our feet.
• 2:45
  Brendon Hogan: It's been awesome to see, you know, other businesses in the area kind of turn it around around here over the past year.
• 2:51
  Brendon Hogan: And I'm just hoping, you know, things can slowly get back to where they were before.
• 2:55
  Bill Gilliland: Yeah, well, well done on responding as opposed to folding, I guess.
• 3:00
  Bill Gilliland: Uh, you know, responding positively to the to the thing.
• 3:04
  Bill Gilliland: I mean, you know, if if you're in western North Carolina and the lean hit, then you everyone was affected.
• 3:08
  Bill Gilliland: It's just a matter of uh magnitude, I guess.
• 3:12
  Bill Gilliland: So uh Yeah, that's that's super cool.
• 3:14
  Bill Gilliland: It's good to hear that uh you responded.
• 3:16
  Bill Gilliland: You're like you said, there's a lot of people that need need what you have uh and have needed it in the last year.
• 3:23
  Bill Gilliland: So let me uh ask you, let's switch gears a little bit and just talking about some general business questions.
• 3:29
  Bill Gilliland: So if you had to start over again, what would you do differently?
• 3:35
  Brendon Hogan: Oh God, that would be a very, very, very long list.
• 3:39
  Brendon Hogan: Um, you know, I've made a series of mistakes, you know, throughout the years running this business, and we've learned from every single one of them.
• 3:47
  Brendon Hogan: Um, you know, most recently coming back from the storm, we hired a bunch of local artists to graffiti our trucks and do logos on the sides of them and everything.
• 3:56
  Brendon Hogan: Um, you know, I I before when we were up to 12 trucks, I had no branding on them.
• 4:02
  Brendon Hogan: They were just plain vehicles.
• 4:04
  Brendon Hogan: I had, you know, our DOT numbers on the side of the doors and our logo, what was legally required, um, but didn't want to spend the money to, you know, put into branding and everything like that.
• 4:12
  Brendon Hogan: I really, we really, really heavily relied on Google for all of our business.
• 4:17
  Brendon Hogan: Um, and that was something that I was kind of advised from other people to do.
• 4:22
  Brendon Hogan: And, you know, since the storm, we've started doing a lot more branding, a lot more advertising, uh, print advertising, you know, outfits, everything like that.
• 4:33
  Brendon Hogan: It's made a huge, huge impact.
• 4:35
  Brendon Hogan: We're coming off.
• 4:36
  Brendon Hogan: I mean, this year will easily be our biggest year ever from a revenue standpoint.
• 4:40
  Brendon Hogan: Um, and next year is looking like it's it's headed in a similar direction.
• 4:44
  Brendon Hogan: Um, I just I kick myself because, you know, nine years ago when we started this thing, we got in so early here and when Asheville was booming.
• 4:53
  Brendon Hogan: And I think if we would have spent the money and the resources and the time into like more of our branding, and I had, you know, almost a decade of 12 trucks driving around with our logos on them, we'd be in a much better position than we were, you know, the couple years prior to the storm.
• 5:09
  Brendon Hogan: Um, you know, also about five years into our business, we kind of got on board with the idea of like leveraging technology more to make things more efficient, you know, in the moving industry, especially here in North Carolina, because we're regulated, a lot of things are done with paper and pen, um, you know, bill of ladings and contracts that way.
• 5:30
  Brendon Hogan: And we five years ago transitioned to a CRM that made things just so much more streamlined for us.
• 5:38
  Brendon Hogan: Um, we work with Supermove, which is uh you know an app out of San Francisco that a lot of moving companies use.
• 5:44
  Brendon Hogan: There's several different CRMs that you can use, but using that from a scheduling standpoint, um, you know, our bill of ladings on there, revenue on there, customer relationships on there.
• 5:55
  Brendon Hogan: It's allowed us to be so much more streamlined and it doesn't require more guys in the office.
• 6:01
  Brendon Hogan: So I actually, you know, run this company essentially with me, myself, Kyle, who is um, you know, our operations manager.
• 6:11
  Brendon Hogan: And then, you know, we have some guys that are movers that will fill in routinely to do some of the additional office and you know clerical work that's required.
• 6:19
  Brendon Hogan: But we keep keep things pretty slim um because we leverage technology the way that we do.
• 6:25
  Brendon Hogan: Um, and yeah, that's been a game changer for us, honestly.
• 6:29
  Bill Gilliland: Yeah, so leveraging technology and branding would have been a couple of things that you would have leaned into a lot heavy lot heavier, a lot earlier.
• 6:36
  Bill Gilliland: Yeah.
• 6:36
  Bill Gilliland: Absolutely.
• 6:38
  Bill Gilliland: Yeah, yeah.
• 6:39
  Bill Gilliland: Yeah, you're sort of one of the better kept secrets in Nashville, right?
• 6:43
  Bill Gilliland: Uh you know, yeah, yeah.
• 6:44
  Bill Gilliland: Yeah.
• 6:44
  Bill Gilliland: So that's a that's an interesting thing.
• 6:47
  Bill Gilliland: So uh what are some of the other big learnings you've had as an owner and an employer in the last nine years?
• 6:55
  Brendon Hogan: You know, the hardest thing that I will ever do as a business owner, and I'm sure a lot of other business owners can relate to this, is just you know, be a manager of other people and employ people.
• 7:06
  Brendon Hogan: Um, you know, especially in in our industry.
• 7:10
  Brendon Hogan: Um, you know, a lot of times we have guys that are transitioning in between work.
• 7:14
  Brendon Hogan: Um, you know, we have some guys who this is this is their career and they're amazing at it, and they've been great employees, and then, you know, it it is people all over the map, right?
• 7:24
  Brendon Hogan: And finding good help and treating good help the way that they need to be treated to stick around is something I think is lost on a lot of bigger companies that is easier for a smaller company like ours.
• 7:39
  Brendon Hogan: But, you know, one mistake in hiring can can lead to you know catastrophic outcomes in our business, unfortunately.
• 7:49
  Brendon Hogan: Um and uh we've made a lot of mistakes before.
• 7:53
  Brendon Hogan: I think we've gotten a lot better at it where we're sourcing our employees, um, everything along those lines, the relationships we have with our employees.
• 8:01
  Brendon Hogan: We feel very strongly that we we we our work is very hard.
• 8:05
  Brendon Hogan: Moving people's furniture, there's a reason they pay us to do it, right?
• 8:08
  Brendon Hogan: It's it's a yeah, it's a hard not paying.
• 8:10
  Bill Gilliland: Yeah, it's a hard time.
• 8:11
  Bill Gilliland: It's heavy, it's hard, it's hard work, it's rough on your body, it's the whole thing, you know, it's tough.
• 8:17
  Brendon Hogan: Absolutely.
• 8:18
  Brendon Hogan: So, you know, rewarding guys and paying guys accordingly for that has been kind of our motto.
• 8:23
  Brendon Hogan: Oh, especially, you know, from the day we started, we've always paid more than everyone else, but you know, recently finding ways to compensate our employees for, you know, upselling, you know, whether it's insurance, materials, things along that path so that we're getting revenue along with being able to generate and pass back those profits to our employees has really helped build a more positive and you know happy workforce over the last three years, especially.
• 8:54
  Brendon Hogan: Um we've gotten so much better at that, and we have such good relationships with our employees these days.
• 9:01
  Bill Gilliland: So um speaking of employees, what qualities do you look for in employees?
• 9:10
  Brendon Hogan: Uh first and foremost is punctuality, right?
• 9:13
  Brendon Hogan: Um I can't tell you how many interviews we set up and people end up not showing up or they're lazy.
• 9:20
  Brendon Hogan: It's crazy, isn't it?
• 9:21
  Brendon Hogan: It's unbelievable.
• 9:21
  Brendon Hogan: Yeah, yeah.
• 9:22
  Brendon Hogan: Yeah, yeah.
• 9:24
  Brendon Hogan: If you do that, we're just immediately we know it's not gonna work out, right?
• 9:29
  Brendon Hogan: If you don't value this job, you don't value other people's time.
• 9:33
  Brendon Hogan: That says a lot about who you are as an employee.
• 9:35
  Brendon Hogan: I'm often blown away at the amount of people who you know we set up interviews for and they don't come along.
• 9:42
  Brendon Hogan: You know, uh recently we've done a lot more to kind of pay more for people who have come from other van lines and bigger businesses that are faster for us to train in.
• 9:55
  Brendon Hogan: It doesn't require as much you know, headway.
• 9:58
  Brendon Hogan: But if we can get someone in here who has a good attitude, uh shows up on time, is respectful, anyone could be trained to do this job.
• 10:06
  Brendon Hogan: And, you know, confidently people can do it really, really quickly.
• 10:11
  Brendon Hogan: Um and I guess those are the main qualities we look for is just respect, you know, not getting flustered, I guess, under pressure, because a lot of things can go wrong on a moving day and kind of just maintaining a good attitude with a customer and just caring about your job, right?
• 10:27
  Brendon Hogan: Um you know, we have wonderful, wonderful guys right now who really care about people and care about their jobs and care about their community, and you're not gonna cut corners when you feel that way.
• 10:37
  Brendon Hogan: Um, and that's been really important to find.
• 10:40
  Brendon Hogan: Yeah.
• 10:40
  Brendon Hogan: Yeah, I think I don't think you can say that.
• 10:43
  Bill Gilliland: So, what are some common misconceptions about running a business?
• 10:50
  Brendon Hogan: Um that there's so much better work-life balance, I guess.
• 10:58
  Brendon Hogan: Um, you know, a lot of people think that I have a lot of free time on my hands because especially nowadays, I can play golf on a Tuesday, but that doesn't mean that I'm not in my car headed out somewhere on a Friday night in the middle of dinner with my wife, and I gotta go take care of something.
• 11:17
  Brendon Hogan: It's just it's a grind, right?
• 11:19
  Brendon Hogan: Like it's it's constant.
• 11:21
  Brendon Hogan: Um the stress is is constant.
• 11:24
  Brendon Hogan: I think in the first several years of my business, I didn't like who being a business owner made me become because I was so stressed out and anxious all the time when things would go wrong, or you're trying to lay your head, you know, to rest at night and you're thinking about a damage that was caused or a payroll coming up or anything along those lines.
• 11:46
  Brendon Hogan: And um, you know, I I guess the conception is that it's all rainbows and butterflies for people that don't do it, but it it is a lot of hard work and managing that stress is really, really, really important.
• 11:58
  Bill Gilliland: Yeah, yeah, there's a lot of people counting on you.
• 12:00
  Bill Gilliland: So yeah, it's uh it's a it's a good thing.
• 12:03
  Bill Gilliland: So what do you attribute your growth to?
• 12:06
  Brendon Hogan: Yeah, so in our early years, I we tried to hire a bunch of guys that were were like us, right?
• 12:15
  Brendon Hogan: They're they're fun, they're positive, they could joke around with customers, they had good attitudes, and that really showed in the amount of repeat customers that we had.
• 12:23
  Brendon Hogan: Um, I think that's a huge part of it.
• 12:25
  Brendon Hogan: And to this day, we're very careful about the kind of vibe we're trying to curate around here.
• 12:29
  Brendon Hogan: Um, we want people who are having one of the most stressful days of their year to have a good and positive experience when our guys show up with smiles on their face and they're cracking jokes and everybody's having a good time.
• 12:40
  Brendon Hogan: Um you know, beyond that, uh yeah, that's probably where Yeah, yeah, yeah.
• 12:50
  Bill Gilliland: No, I like it.
• 12:51
  Bill Gilliland: I like it.
• 12:52
  Bill Gilliland: You you've you've you've you've created a culture where it's hard work, but it's you know, they have a good time.
• 12:57
  Bill Gilliland: I mean, you know, enjoy being there.
• 12:58
  Bill Gilliland: I like it.
• 12:59
  Bill Gilliland: Absolutely.
• 12:59
  Bill Gilliland: I like it.
• 13:00
  Bill Gilliland: So you talk you you you hit on the challenges earlier, but how how do you balance personal life and your business, the the demands of running a business?
• 13:11
  Brendon Hogan: Yeah, so um I have a gentleman who's our operations manager, and we're kind of uh, you know, the one two, and we work together very, very well.
• 13:20
  Brendon Hogan: And I think, you know, he just had a baby actually a week after the storm, um, which was pretty, pretty stressful time, obviously.
• 13:29
  Brendon Hogan: But um having him kind of you know go through that process over the last year.
• 13:34
  Brendon Hogan: Um, I actually got married last weekend, so I've had a lot going on over the last couple of weeks as well.
• 13:39
  Brendon Hogan: Yeah.
• 13:40
  Brendon Hogan: Yeah, but just knowing where each other is at and uh being able to fill in when the other person is, you know, not available.
• 13:47
  Brendon Hogan: I also, you know, my wife has been great about you know just helping me through stressful times.
• 13:54
  Brendon Hogan: I think I used to get so hyper-focused on things that would go wrong in the early days, you know, but customer damage, somebody sideswags a car in a vehicle, all things that can go wrong and have it on moving days.
• 14:08
  Brendon Hogan: And, you know, after nine years, so much has happened that when these things happen anymore, you start to realize like, hey, this isn't the end of the world.
• 14:16
  Brendon Hogan: We're gonna wake up tomorrow, we're still in business, we're protected by our insurance.
• 14:21
  Brendon Hogan: Um, you know, all things that start to become easier as the years go on for sure.
• 14:27
  Bill Gilliland: Well, I mean, you lost your whole fleet.
• 14:29
  Bill Gilliland: I mean, it's that can't get much worse than that.
• 14:31
  Bill Gilliland: So I mean, you know, you know, I you know, there's yeah, life this too shall pass, right?
• 14:37
  Bill Gilliland: Yeah.
• 14:37
  Bill Gilliland: So yeah, it's good.
• 14:39
  Bill Gilliland: So um I have an acronym called B EPIC, and I'm gonna tell you what the acronym is, and I I just want uh sort of be a quick fire around, maybe like one or two words or sentences about each, just your thoughts on it.
• 14:51
  Bill Gilliland: So the B and B Epic stands for bring energy.
• 14:54
  Bill Gilliland: So what are your thoughts around energy?
• 14:58
  Brendon Hogan: Kind of what we hit on earlier.
• 14:59
  Brendon Hogan: I think it's the most important part of the business, you know, the vibe and and energy that you bring on a daily basis.
• 15:04
  Bill Gilliland: Love that.
• 15:04
  Bill Gilliland: How about education?
• 15:05
  Bill Gilliland: The E is education.
• 15:08
  Brendon Hogan: Yeah, I think properly training your employees and guys to handle the scenarios that are going to arise is core to any company culture, right?
• 15:16
  Brendon Hogan: Love it.
• 15:16
  Brendon Hogan: How about P for planning?
• 15:18
  Brendon Hogan: Uh being organized, prepared, kind of like we were hitting on with the CRM earlier, makes life so much easier.
• 15:26
  Brendon Hogan: If you can do one thing today that you didn't want to do to prepare for something in the future, you're gonna save yourself a huge headache in the long run.
• 15:36
  Bill Gilliland: Love it.
• 15:36
  Bill Gilliland: How about I for inspiration?
• 15:40
  Brendon Hogan: Yeah, just dealing with people every day, right?
• 15:42
  Brendon Hogan: I mean, that's inspiring in itself.
• 15:44
  Brendon Hogan: Um, you know, getting a getting a phone call that things have gone well, or somebody praising your business or your guys, um, you know, that's enough to keep things going all the time.
• 15:52
  Bill Gilliland: Love it.
• 15:53
  Bill Gilliland: And C stands for commitment.
• 15:55
  Bill Gilliland: I reckon if you weren't committed, you wouldn't have opened back up, but let's uh let's talk about commitment.
• 16:02
  Brendon Hogan: Yeah, I, you know, I'll be honest, it was a pretty emotional period for me, to be honest.
• 16:10
  Brendon Hogan: Um I couldn't get to my lot after the storm hit, and you know, the the water was at like 14 feet where I was crazy.
• 16:18
  Bill Gilliland: Yeah.
• 16:18
  Brendon Hogan: Yeah, it was up over our trucks, and you know, I I told my who was my fiance at the time, not my wife, uh, you know, I need to get down there, I need to see what's going on.
• 16:27
  Brendon Hogan: By the time we got down there, we had parked my car like a mile and a half away and walked across these train tracks.
• 16:33
  Brendon Hogan: And I got up there and I looked down into our lot, and I think I looked at my wife, my not wife, and I was like, ah, my life is over.
• 16:42
  Brendon Hogan: Um, and you know, I think I just woke up like three days later after sulking to just say, I don't really have a choice but to turn this thing around.
• 16:53
  Brendon Hogan: I got a bunch of people depending on me.
• 16:56
  Brendon Hogan: Um, you know, at one point someone had called us to do a massive contract to one of the apartment complexes that was actually next to us that needed like 300 units moved out that was getting covered by insurance.
• 17:08
  Brendon Hogan: And I had to tell this guy on the phone, like, hey, we we can't do this.
• 17:12
  Brendon Hogan: You know, I don't have any trucks either.
• 17:13
  Brendon Hogan: I'm really sorry.
• 17:14
  Brendon Hogan: Um and I think something sprung in me at that point like, hey, like maybe I'm looking at this, you know, terrible, terrible situation, this horrible thing that's happened to us, and I'm not realizing that this is actually a huge opportunity to build back stronger and build back better.
• 17:30
  Brendon Hogan: Um, and that's you know why we got the artists to graffiti our trucks and everything like that.
• 17:36
  Brendon Hogan: We wanted to build back as like a part of the community.
• 17:38
  Brendon Hogan: And honestly, it it was kind of a blessing in disguise because I feel like we were getting really complacent, our fleet was getting really old.
• 17:46
  Brendon Hogan: Um, we needed a good reset.
• 17:48
  Brendon Hogan: I wish it didn't happen the way that it did, obviously.
• 17:51
  Brendon Hogan: And it was a horrible, horrible thing.
• 17:53
  Brendon Hogan: But, you know, I've have never felt better about our business and where we're at and the people we're working with and the job we're putting forward for our clients.
• 18:02
  Bill Gilliland: Well, you know, what I would say is congratulations on finding the gift.
• 18:05
  Bill Gilliland: There's always a gift in just about everything.
• 18:09
  Bill Gilliland: And uh yeah, well done.
• 18:11
  Bill Gilliland: Well done on that.
• 18:12
  Bill Gilliland: So what words of advice would you offer other business owners who are looking to grow?
• 18:20
  Brendon Hogan: You know, keep it simple, probably.
• 18:22
  Brendon Hogan: Um we like there are little incremental changes that you can make that will make a massive massive difference.
• 18:30
  Brendon Hogan: I think another big lesson that I've learned is spend the money to to do things right, right?
• 18:37
  Brendon Hogan: Um, you know, recently Google did a change to their um advertising platform and they added something called LSAs.
• 18:45
  Brendon Hogan: And if we didn't discover those, I truly believe our revenue would be probably 30% less than what it is, and they're expensive, and it's been, you know, it's it's a huge expense.
• 18:58
  Brendon Hogan: But the turnaround in business that we've got from from spending the money, the turnaround in business that we've got from branding our trucks and going all in and spending the money, and you know, really, you know, yard signs and print advertising and all those things, I think it it comes back to you tenfold um if you're willing to fully commit, you know, no half measures for sure.
• 19:20
  Bill Gilliland: Yeah, no, I love that.
• 19:22
  Bill Gilliland: So what's the next big thing for you and for your company?
• 19:28
  Brendon Hogan: Yeah, so we recently just opened a branch in Atlanta.
• 19:31
  Brendon Hogan: Uh, we had a gentleman who worked for us for a long time who did an amazing job.
• 19:36
  Brendon Hogan: We really respect and trust, who moved down to Atlanta to be closer to family.
• 19:40
  Brendon Hogan: And so we've purchased a truck down there, we started setting up shop down there.
• 19:45
  Brendon Hogan: We're gonna expand into Atlanta area movers, so AAM as well.
• 19:50
  Brendon Hogan: Um, and hopefully, you know, if things start going well there, we can start to vertically integrate, you know, different branches across the southeast is the goal.
• 20:00
  Brendon Hogan: Um, and you know, if we do that, we're hopeful that we can set up, you know, some type of call center here and run everything out of Asheville where we can provide, you know, better jobs and opportunities to people in this area.
• 20:10
  Brendon Hogan: Love that.
• 20:12
  Bill Gilliland: Love that.
• 20:13
  Bill Gilliland: Love that.
• 20:14
  Bill Gilliland: So, what's the best way for someone to get in touch with you?
• 20:18
  Brendon Hogan: Yeah, through our website or through our phone number.
• 20:20
  Brendon Hogan: I mean, we love to talk to people on the phone.
• 20:22
  Brendon Hogan: We get a lot of emails too, but um, you know, just pick up the phone and call us.
• 20:26
  Brendon Hogan: Our number is right on our website on all of our branding and our signs around town.
• 20:31
  Brendon Hogan: Um and your trucks now too, huh?
• 20:33
  Brendon Hogan: Yeah, no, trucks now too.
• 20:35
  Brendon Hogan: Yeah, we we love talking to people.
• 20:37
  Brendon Hogan: I would much rather book and move with you on the phone than email back and forth with you.
• 20:42
  Bill Gilliland: You're gonna have to get on the phone eventually because you gotta, you know, or you're gonna have to meet in person one, probably both.
• 20:47
  Bill Gilliland: So uh you might as well might as well pick up the phone and call.
• 20:51
  Bill Gilliland: I love that.
• 20:52
  Bill Gilliland: I love that.
• 20:53
  Bill Gilliland: That's great.
• 20:53
  Bill Gilliland: Well, fantastic.
• 20:54
  Bill Gilliland: This has been great.
• 20:55
  Bill Gilliland: Really appreciate you guys being part of the community and all you're doing and all you're changing and your uh attitude towards growth.
• 21:04
  Bill Gilliland: I love that.
• 21:04
  Bill Gilliland: So uh yeah, I know you're gonna continue to be successful.
• 21:08
  Brendon Hogan: So well, yeah, I really appreciate you having me on.
• 21:11
  Brendon Hogan: This has been great, and uh I look forward to listening to this episode and more episodes and appreciate what you're doing for the community.
• 21:16
  Bill Gilliland: Yeah.
• 21:17
  Bill Gilliland: Well, and until next time, all the best.
• 21:20
  Brendon Hogan: Yeah, you as well.