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Contractor Follow-Up: Why a Flooring Business Lost 3 Jobs to Silence
Renata found out at the grocery store: a homeowner she had quoted for white oak floors went with someone else because "we never heard back from you." In this episode, Eric and Renata unpack why good contractors lose jobs to silence, and the simple system that stops it.
In this episode:
How Renata found out she had lost three jobs, and that price and quality had nothing to do with it. Nobody called the customers back.
Kowalczyk Hardwood and Tile in Toledo: a four-person crew doing hardwood, refinishing, tile and luxury vinyl plank, taken over from Renata's dad about eleven years ago
Why about…
The skinny
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