Latest / Fintech Conversations & Insights with Efi Pylarinou
Balancing AI and Human Empathy: Redefining Customer Service for Scaled Fintechs
#credit #fintech #AI #collections #CX
A thought-provoking discussion with Hans Zahar, Chief Technology and Innovation Officer at Nutun (Africa Tech Award Winner 2023), as we explore the evolving landscape of Customer service in scaled fintech operations.
In this comprehensive conversation, discover:
How financial inclusion creates new challenges in Customer Service especially for scaled up Fintechs
The delicate balance between technological efficiency and human connection
Emerging trends and several concrete ways to leverage AI in customer engagement, from collections to fraud detection
South…
The skinny
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