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Troubleshooting Common Guest Problems
One of my guests wanted another chair at the fire pit… walked 75 feet across the property… grabbed the one broken chair we hadn’t thrown away yet… brought it back to the fire pit… sat on it… broke it even more… and then blamed us.
Welcome to short-term rentals.
In this episode of STR Problems and Solutions, Jeremiah Noll breaks down one of the least talked about parts of the Airbnb and vacation rental industry: troubleshooting guest problems before they become expensive maintenance calls, bad reviews, refund requests, or liability claims.
Because the truth is, most guests are not handy. Many…
The skinny
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