Latest / Presented by Speaking Human / #209: Beamers, Beavers & Broken Search
Transcript
- 0:00Speaker 1: Speaking Human!
- 0:06Speaker 2: Today on Speaking Human, we gnaw into three recent marketing
- 0:10Speaker 2: stories that have people talking. From a beaver mascot lawsuit,
- 0:14Speaker 2: to the changing world of Google search, to BMW owners
- 0:18Speaker 2: getting served Spider-Man ads in their cars. Speaking Human!
- 0:25Speaker 3: Speaking Human! Welcome to Speaking Human, where we simplify the
- 0:35Speaker 3: world of marketing for humans. I'm Shad Conley, and with
- 0:39Speaker 3: me is my co-host, Patrick Jebber.
- 0:43Speaker 1: Shad.
- 0:44Speaker 3: How you doing?
- 0:45Speaker 2: How do you like all that talk about beavers, BMWs, Spider-Man, Google?
- 0:51Speaker 3: Baklava.
- 0:53Speaker 1: Baklava, yeah.
- 0:55Speaker 3: I was trying to think of some other B words,
- 0:56Speaker 3: you know?
- 0:57Speaker 2: We're getting back to the basics on Speaking Human. We're
- 1:01Speaker 2: covering a few different things that's been happening, current events.
- 1:06Speaker 2: We haven't done this for a long time, right? We
- 1:08Speaker 2: were talking about that. Yeah.
- 1:09Speaker 3: It's how we started out, tackling the hard-hitting news stories.
- 1:13Speaker 2: Yeah.
- 1:14Speaker 1: We were like journalists back in the day.
- 1:16Speaker 3: We were chasing the story by any means necessary. Wake
- 1:19Speaker 3: up in the morning, we'd take a shot with some
- 1:23Speaker 3: Pepto-Bismol in it. Yeah. Be like, got to get after
- 1:26Speaker 3: the story.
- 1:27Speaker 2: Trying to get the truth for the people. Get it
- 1:31Speaker 2: out there.
- 1:32Speaker 3: People deserve the truth. Yeah.
- 1:34Speaker 1: Well, I have some truths for you today. A little trivia. Okay.
- 1:39Speaker 1: There's no multiple choice on this. Just, you know, questions.
- 1:42Speaker 1: If you don't have an answer, it's okay.
- 1:44Speaker 2: So we're talking a little bit about just a tiny,
- 1:47Speaker 2: tiny bit.
- 1:48Speaker 1: Don't take this the wrong way, listeners.
- 1:50Speaker 2: I know everybody's maybe going through Spider-Man fatigue because Spider-Man's
- 1:54Speaker 2: been everywhere. But this is one of the stories, right?
- 1:57Speaker 2: BMW and Spider-Man. I thought this was kind of interesting
- 2:00Speaker 2: because I didn't know this.
- 2:02Speaker 1: Do you know.
- 2:03Speaker 2: Why Spider-Man, the official name Spider-Man, has a hyphen?
- 2:10Speaker 3: Is there another Spider-Man? An unhyphen Spider-Man?
- 2:14Speaker 2: No, that would actually be really good, though, if it
- 2:16Speaker 2: was just like a trademarking thing. Yeah. It's actually pretty interesting.
- 2:20Speaker 2: And I think it's just a subtle nod to knowing
- 2:25Speaker 2: how people read. Stan Lee, who created Spider-Man... He said
- 2:29Speaker 2: he inserted it so readers wouldn't confuse Spider-Man with Superman
- 2:35Speaker 2: at first glance. And I was like, that's actually really
- 2:37Speaker 2: interesting because you could, I guess, if you were just
- 2:40Speaker 2: kind of glancing over something, you'd see Spider-Man. If it
- 2:43Speaker 2: was one word, you might think it was Superman. That
- 2:46Speaker 2: tiny punctuation mark can help you stop when you're scanning, right?
- 2:52Speaker 3: And it keeps you from reading it as Spider-Man.
- 2:57Speaker 1: Is this Spider-Man? Or Superman. It's an important piece of
- 3:01Speaker 1: brand identity.
- 3:02Speaker 2: Over the years, like that is something, you know, if
- 3:05Speaker 2: somebody types in Spider-Man one word, sure, Spider-Man with the
- 3:10Speaker 2: hyphen would come in. But I think this is something
- 3:12Speaker 2: that the whole Bucky's thing that we're going to talk
- 3:14Speaker 2: about today, I think their trademark lawyers would probably appreciate
- 3:18Speaker 2: the hyphen.
- 3:19Speaker 3: I think we had a whole episode, didn't we, where
- 3:21Speaker 3: we talked about brand names with punctuation and the power
- 3:25Speaker 3: of punctuation in some cases, you know, what those marks
- 3:28Speaker 3: can do. So it does make a difference. And in
- 3:31Speaker 3: this case, you're right, a little pause there, separating you
- 3:35Speaker 3: from somebody else from the competition.
- 3:37Speaker 2: Yeah.
- 3:37Speaker 3: That matters.
- 3:38Speaker 2: Yeah.
- 3:39Speaker 3: I can see that makes sense. It's a good factoid. Yeah.
- 3:42Speaker 2: We've talked about other things too, from... what Google's original
- 3:46Speaker 2: name was and all that. I can't even tell you
- 3:48Speaker 2: what episode to go back to listen to. That's how
- 3:50Speaker 2: many episodes we have on Speaking Human.
- 3:53Speaker 3: Yeah, it's getting harder to reference.
- 3:55Speaker 1: It really is.
- 3:56Speaker 3: It is.
- 3:57Speaker 2: I mean, it has been for quite some time, if
- 3:59Speaker 2: I'm being completely honest. Since 50.
- 4:03Speaker 1: Since 50. We're like, did we cover that already? We
- 4:05Speaker 1: might have.
- 4:06Speaker 2: What we haven't covered is a little less marketing, a
- 4:11Speaker 2: little more just interesting, what would you call this, hidden
- 4:16Speaker 2: planet or something? I don't know, like the Discovery Channel.
- 4:19Speaker 2: Do you know what gives beavers their famously orange teeth?
- 4:25Speaker 3: Well, first off, beavers have orange teeth?
- 4:27Speaker 2: Yeah, I get, you know, that's apparently a pretty big thing.
- 4:31Speaker 2: I don't like thinking about orange beaver teeth. I gotta
- 4:34Speaker 2: be honest. It's like one of the grossest things I
- 4:37Speaker 2: think I can think of, but.
- 4:39Speaker 3: Yeah, I didn't even know that. I just, you know,
- 4:41Speaker 3: I'm probably thinking of all the pictures and logos and
- 4:45Speaker 3: stuff where, you know, they have these shining white teeth,
- 4:47Speaker 3: but it's got to be something they eat. I'm thinking of, like,
- 4:51Speaker 3: you know, flamingos and the shrimp. It's probably too obvious
- 4:54Speaker 3: to just say them gnawing on wood, but something they
- 4:57Speaker 3: eat that makes their teeth orange? I don't know what
- 5:00Speaker 3: that would be.
- 5:00Speaker 2: They have iron-rich enamel, so it makes the front surface
- 5:05Speaker 2: harder and more resistant to acid than ordinary... mammalian enamel. So,
- 5:10Speaker 2: you know, like their beaver incisors, how they grow continuously.
- 5:14Speaker 2: That's why they're good at gnawing on wood, right?
- 5:17Speaker 1: Yeah. Much like Bucky's legal department.
- 5:20Speaker 3: Always gnawing on something.
- 5:22Speaker 2: Uh-huh.
- 5:22Speaker 1: But I figured, so we're.
- 5:23Speaker 2: Talking about beavers, Spider-Man, you know, some good factoids trivia
- 5:30Speaker 2: for the listeners out there today.
- 5:31Speaker 3: Yeah, some good questions, you know, kind of foreshadowing where
- 5:35Speaker 3: we're going here a little bit on today's episode, which
- 5:38Speaker 3: as we mentioned, we're kicking it old school. We're going
- 5:40Speaker 3: back to the original format we started the show with,
- 5:43Speaker 3: which was, you know, we would do kind of this
- 5:45Speaker 3: round table where we take a few different marketing, branding,
- 5:49Speaker 3: advertising stories, making waves lately. And we would just, you know,
- 5:54Speaker 3: talk through them, share some thoughts around them. So we're
- 5:56Speaker 3: going to do that today. We've got a trio of stories.
- 5:59Speaker 3: So not just one, but three. stories to talk through
- 6:02Speaker 3: with you here today. First up, we have everyone's favorite
- 6:07Speaker 3: web slinger finding his way into high-end automobiles. We call
- 6:11Speaker 3: this one BMW's Spider-Man ads. And the story here is
- 6:16Speaker 3: basically BMW owners recently took to the internet complaining about
- 6:22Speaker 3: the automaker displaying advertising inside their vehicles, including ads promoting
- 6:27Speaker 3: the upcoming At the time upcoming, Spider-Man Brand New Day.
- 6:32Speaker 3: The backlash is especially interesting because BMW had previously said
- 6:37Speaker 3: it wouldn't use its in-car displays for advertising.
- 6:40Speaker 1: It would never do it.
- 6:42Speaker 3: Well, they've done it. So, you know, to be clear
- 6:44Speaker 3: what we're talking about here, it was around July 27th.
- 6:47Speaker 3: Owners of some BMWs saw a notification along the lines of, surprise,
- 6:52Speaker 3: Spider-Man just dropped on your BMW. And then the owner
- 6:56Speaker 3: of those could tap to launch basically a 20-second animated
- 7:00Speaker 3: sequence featuring Spider-Man in a BMW. The car's lighting, ambient lighting,
- 7:06Speaker 3: could also be incorporated into the experience. BMW described it
- 7:10Speaker 3: as a special Spider-Man animation available through its app rather
- 7:16Speaker 3: than an advertisement. So it's not an ad. Yeah.
- 7:19Speaker 1: It's a special.
- 7:20Speaker 3: animation. What do you think, Patrick? Does this have merit?
- 7:24Speaker 3: Is this a legit complaint from the BMW owners about
- 7:28Speaker 3: Spider-Man coming up on their displays?
- 7:31Speaker 2: I think that the interesting part about this is that,
- 7:36Speaker 2: and I've heard some chatter, I'll just call it chatter,
- 7:39Speaker 2: both connected to people I know and not know, right?
- 7:43Speaker 2: So things I've read, is that this idea is like,
- 7:47Speaker 2: You bought your car. You own your car. It's like
- 7:49Speaker 2: your house. You have to choose the forms of being
- 7:53Speaker 2: advertised to. You know, when you're out in public, yeah,
- 7:56Speaker 2: you know, you're subjected to advertising. But when you're in
- 7:58Speaker 2: your car, it's sort of like your personal space. And
- 8:02Speaker 2: I kind of get that. You have to choose to.
- 8:04Speaker 1: Turn your radio on. You have to do that. And
- 8:07Speaker 1: what is it that they said?
- 8:08Speaker 2: They said basically this was an optional themed animation and message,
- 8:11Speaker 2: not a form of advertising, right?
- 8:13Speaker 3: There's something pops up that you have to tap on, right?
- 8:16Speaker 1: Right. So, okay.
- 8:18Speaker 2: You know, you'd had to take an action to get
- 8:20Speaker 2: the advertising potentially.
- 8:22Speaker 1: I don't know.
- 8:23Speaker 2: I think there's something to the effect of, I need
- 8:26Speaker 2: to be able to turn that off. If they can
- 8:28Speaker 2: physically turn that off and make that an option where
- 8:31Speaker 2: they don't have to get those pop-ups, I think it's fine.
- 8:34Speaker 1: But if they're saying now, you're.
- 8:36Speaker 2: Just going to get these and you're going to have
- 8:37Speaker 2: to like swipe it away or something that's a problem
- 8:41Speaker 2: i think don't you i do i mean.
- 8:43Speaker 3: I think it's key that there is no there was
- 8:45Speaker 3: no like opt-in yeah you know so you're not like
- 8:48Speaker 3: it's not like you signed up for this you just
- 8:50Speaker 3: kind of got it it's definitely what you would call
- 8:52Speaker 3: a first world problem yeah but there's something about and
- 8:56Speaker 3: you kind of hit on it it's in your car
- 8:58Speaker 3: man yeah i know there is the radio there's billboards
- 9:02Speaker 3: but you do kind of feel like It's one of
- 9:05Speaker 3: the last remaining spaces you can go and not be
- 9:08Speaker 3: inundated with all this crap.
- 9:09Speaker 1: Yeah.
- 9:10Speaker 3: Maybe that's an outdated thought, you know, to believe that
- 9:14Speaker 3: anywhere is safe anymore.
- 9:16Speaker 2: Yeah.
- 9:17Speaker 3: But it does feel like, oh man, I could still
- 9:19Speaker 3: go and get away and now I can't.
- 9:22Speaker 1: This is what we do for a living. Like, so
- 9:24Speaker 1: I always laugh.
- 9:25Speaker 2: At myself when I'm already getting to the side of,
- 9:28Speaker 2: you know, privacy is nice.
- 9:31Speaker 1: Like, I want to live, I want to be able
- 9:33Speaker 1: to choose.
- 9:35Speaker 2: To some degree, what it is that you're advertising to me,
- 9:38Speaker 2: whether it's the form of advertising, whether it's the channel,
- 9:41Speaker 2: whether it's where you're advertising. I need to have some
- 9:45Speaker 2: control and your car might be outside of your home,
- 9:49Speaker 2: the most personal space you have. So I need to
- 9:53Speaker 2: be able to say, no, I don't want to see that. Yeah.
- 9:56Speaker 3: I try to put myself in the frame of mind,
- 9:59Speaker 3: you know what if i just got into my car
- 10:01Speaker 3: and this popped up would it bother me what would
- 10:04Speaker 3: i think about that i don't know what do you
- 10:06Speaker 3: what do you think how would you react if you
- 10:08Speaker 3: just tomorrow you get in your car and this thing
- 10:10Speaker 3: like spider-man pops up.
- 10:12Speaker 2: I think if you caught me in the right mood
- 10:15Speaker 2: i'd be like oh yeah i want to see this
- 10:16Speaker 2: movie i want to see this movie If you caught
- 10:20Speaker 2: me like, I'm busy and I have to now swipe
- 10:24Speaker 2: this thing off my screen to get to my radio
- 10:28Speaker 2: or to get to my controls or whatever, then I'd
- 10:30Speaker 2: be really irritated. For example, in our car, we have
- 10:36Speaker 2: a display. And every time I get in the car,
- 10:41Speaker 2: the display comes up that like accept screen. Sometimes in
- 10:44Speaker 2: the wintertime, like we have heated seats and you have
- 10:46Speaker 2: to do the controls. Before I want to go, I
- 10:49Speaker 2: got to do like, I got to accept this thing.
- 10:52Speaker 2: I got to go over to here and I got
- 10:54Speaker 2: to do this thing. I don't want that. And this
- 10:57Speaker 2: ad could in some ways feel like that, like that barrier.
- 11:01Speaker 1: So I don't know. Again, I don't know.
- 11:03Speaker 2: I didn't experience it from the BMW owner's perspective, but
- 11:07Speaker 2: that's how I envision it.
- 11:08Speaker 3: Yeah, I can see it comes up one time. You're like, oh,
- 11:11Speaker 3: that's kind of cool. You know, especially if it does
- 11:14Speaker 3: something with your lights.
- 11:15Speaker 1: Yeah.
- 11:15Speaker 3: Like, oh, that's kind of cool. Maybe your kids are
- 11:17Speaker 3: in the car. You're like, this is fun.
- 11:19Speaker 1: Yeah.
- 11:20Speaker 3: And then the second time I'd be like, get this
- 11:22Speaker 3: off my screen.
- 11:26Speaker 2: To your point, it's a first world problem.
- 11:28Speaker 1: It really is.
- 11:29Speaker 2: First of all, you're a BMW owner. You could make
- 11:32Speaker 2: the argument that didn't you kind of know this was
- 11:35Speaker 2: going to happen when you had this like super tech problem?
- 11:38Speaker 3: That's really interesting you say that because I think the opposite.
- 11:42Speaker 3: I'm like, the fact that it's BMW, I would think,
- 11:45Speaker 3: probably makes you feel like you're safer. Like, this is
- 11:48Speaker 3: a premium vehicle. You know what I mean? It's one
- 11:51Speaker 3: thing if you have like a Ford or something, you know,
- 11:53Speaker 3: even like something mid-range or a lower-ranked car where they're
- 11:57Speaker 3: like more likely to sell you out for ads.
- 12:00Speaker 2: So you're saying if you have a car that's kind
- 12:02Speaker 2: of like... Your Amazon Prime with ads?
- 12:05Speaker 3: Yeah.
- 12:06Speaker 1: Oh, okay.
- 12:07Speaker 2: The funny thing is, though, I think that that might
- 12:10Speaker 2: be a real solution that they're thinking about. You get
- 12:13Speaker 2: this rebate on your car, but you get the ad version.
- 12:17Speaker 3: I actually think people would if you're like, you can
- 12:21Speaker 3: get $ 1, 000 off your car if you opt in for ads.
- 12:26Speaker 3: I bet you a ton of people would do it.
- 12:28Speaker 3: But I don't know if BMW people would do it.
- 12:30Speaker 1: No, you're right there.
- 12:31Speaker 2: Like, if you were looking at it from the vantage
- 12:33Speaker 2: point of premium means you're opting out, right?
- 12:38Speaker 1: Like, premium means you're more secure. Now, I get that.
- 12:43Speaker 2: And what if you just, like, completely are a BMW
- 12:45Speaker 2: owner who hates Spider-Man?
- 12:48Speaker 1: And you're like.
- 12:48Speaker 3: It's your nightmare.
- 12:49Speaker 2: Wouldn't that be you in that case? Like, you're like,
- 12:53Speaker 2: you're messing up. I don't... This doesn't represent me. And
- 12:57Speaker 2: you're putting Spider-Man in my car. I'm having a client
- 13:00Speaker 2: They're getting in your car and you like can't stand Spider-Man.
- 13:04Speaker 2: And then they show Spider-Man in your car and you're like,
- 13:07Speaker 2: this is I didn't invite this in my car. Just
- 13:10Speaker 2: so you know, your clients like I got to go.
- 13:13Speaker 3: I know Spider-Man's popular with everybody, right? This is why, obviously,
- 13:17Speaker 3: the movie's making huge, massive amounts of money because the
- 13:21Speaker 3: world loves Spider-Man. But isn't Spider-Man more of like the
- 13:24Speaker 3: common man's superhero? Yeah. Is this the Spider-Man audience? Maybe
- 13:29Speaker 3: they're trying to expand their reach. It's not the brand
- 13:32Speaker 3: I would be like BMW Spider-Man.
- 13:35Speaker 2: Yeah. Spider-Man is like a Prius. He's just like a
- 13:38Speaker 2: normal guy. I don't see Peter Parker.
- 13:41Speaker 1: Driving a BMW. Not at all.
- 13:43Speaker 3: No. That's like Iron Man.
- 13:45Speaker 2: Iron Man, maybe James Bond, all that stuff, but not Spider-Man.
- 13:50Speaker 2: It's off-brand. Yeah.
- 13:53Speaker 1: So we're on to Buc-ee's.
- 13:55Speaker 2: Buc-ee's versus Beaver's Mini Mart. You didn't hear about this.
- 13:59Speaker 3: No, you called this to my attention. This is not
- 14:02Speaker 3: on my radar.
- 14:03Speaker 2: So Beaver's Mini Mart is in Beaver Creek, Ohio. So
- 14:07Speaker 2: they have a beaver on their signage. Bucky's mascot is
- 14:11Speaker 2: a beaver. Bucky being like sort of the name.
- 14:15Speaker 1: Of the beaver, I guess.
- 14:17Speaker 2: So Bucky's basically had a lawsuit against Beaver's Mini Mart.
- 14:22Speaker 2: Bucky says the combination of the beaver, red lettering, name,
- 14:25Speaker 2: and convenience store category suggests a connection between the businesses.
- 14:30Speaker 2: So they're saying that they think people will confuse the
- 14:35Speaker 2: two places. Which, if you saw a picture of Beavers
- 14:38Speaker 2: Mini Mart and a Buc-ee's, you would never, ever confuse
- 14:43Speaker 2: the two things.
- 14:44Speaker 3: Ever.
- 14:45Speaker 1: Not in a million years.
- 14:46Speaker 2: And the claim is broader than, you know, we own
- 14:50Speaker 2: all pictures of Beavers. Like, that's not really what the
- 14:53Speaker 2: claim is. It's bigger than that. And Buc-ee's says the
- 14:55Speaker 2: dispute escalated after the Mini Mart owner filed an Ohio
- 15:00Speaker 2: trade name registration for Beavers Mini Mart in October. So
- 15:04Speaker 2: this has been relatively new, but important because Buc-ee's started
- 15:09Speaker 2: expanding and Ohio has become a place for them, right?
- 15:13Speaker 2: So they want to protect their IP. Trademarked cases, as
- 15:17Speaker 2: most people probably know, they revolve most of the time
- 15:20Speaker 2: around the likelihood of consumer confusion.
- 15:23Speaker 1: Not that the.
- 15:24Speaker 2: Two logos look exactly alike or anything like that. So
- 15:28Speaker 2: the courts might consider similarity, the goods that they sell,
- 15:33Speaker 2: the geographic overlap, strength of the established mark, evidence of
- 15:37Speaker 2: actual confusion. So if people were actually confused, they're like, oh,
- 15:41Speaker 2: I thought I was going to Bucky's when I went
- 15:43Speaker 2: to Beaver's Mini Mart.
- 15:44Speaker 1: All those things.
- 15:45Speaker 2: Would be looked at. An important wrinkle, though, in trademarking
- 15:49Speaker 2: is prior use can matter. So Local businesses can possess
- 15:55Speaker 2: rights in a territory where it was used before the
- 15:58Speaker 2: larger company came in so that it could protect Beavers
- 16:01Speaker 2: Mini Mart. For example, Bucky's opened its first Ohio location
- 16:05Speaker 2: in Huber Heights in April 26. Beavers Mini Mart has
- 16:09Speaker 2: been in business much longer than that. So they have
- 16:13Speaker 2: that to their advantage.
- 16:15Speaker 3: This isn't the first time Bucky's has sued somebody over
- 16:19Speaker 3: the logo, right?
- 16:20Speaker 2: Yeah, they have a long history of this. The most
- 16:24Speaker 2: entertaining precedent involved Choke Canyon Barbecue, whose logo featured a
- 16:29Speaker 2: smiling cartoon alligator inside a yellow circle. And the federal
- 16:34Speaker 2: jury found that the presentation infringed Bucky's branding. They have
- 16:38Speaker 2: a strong argument in a lot of cases. Like, there
- 16:41Speaker 2: are some times where there's something that looks... It's a
- 16:45Speaker 2: totally different animal, for example, or a totally different look.
- 16:48Speaker 2: But because of the similarities, like we were talking about before,
- 16:52Speaker 2: like trademark cases and things like that, the things that
- 16:54Speaker 2: they look at, and they also have a lot of
- 16:56Speaker 2: money at their disposal, so they can fight the littler
- 16:59Speaker 2: guys and win. They did Frio Beaver Nebraska Chain Buckies.
- 17:06Speaker 2: So spelled differently, it was B-U-C-K-Y apostrophe S. Born United's
- 17:12Speaker 2: armed beaver merchandise. Ohio's Mickey convenience stores, which uses a moose.
- 17:18Speaker 2: So yeah, they like to fight about beavers, but alligators
- 17:21Speaker 2: and moose also something that they.
- 17:24Speaker 1: Do not hold back.
- 17:25Speaker 3: No one is safe.
- 17:27Speaker 1: Yeah.
- 17:27Speaker 2: So what do you think of this? Would you confuse
- 17:31Speaker 2: these two things? Do you think that's even a legit
- 17:34Speaker 2: argument that there's confusion, potential confusion there? No.
- 17:39Speaker 3: And I, you know, say this having not been into
- 17:42Speaker 3: a beavers mini mart. So I don't know, but just,
- 17:45Speaker 3: you know, from what I can see or just even
- 17:46Speaker 3: seeing the name, I'm like, no, it just seems over
- 17:51Speaker 3: the top. And then you hear the whole history and
- 17:53Speaker 3: I just have to, I'm like, why are they so
- 17:55Speaker 3: protective of their, of their beaver, of their logo? What's like,
- 17:59Speaker 3: what's going on here? And that's the other piece of
- 18:02Speaker 3: it too. I feel like if litigation is like a
- 18:05Speaker 3: significant part of your brand strategy, Something's wrong.
- 18:09Speaker 1: Yeah.
- 18:10Speaker 3: It reeks of like fear and low brand self-confidence. I
- 18:14Speaker 3: don't know. I don't know. Like what's so special about
- 18:17Speaker 3: this stupid beaver in a hat that you're like, no
- 18:20Speaker 3: one can come near it.
- 18:21Speaker 1: Yeah.
- 18:22Speaker 3: Our name is so precious and our logo is so
- 18:25Speaker 3: precious that if anybody like comes within 200 million miles
- 18:30Speaker 3: of it, we have to like throw a lawsuit at him.
- 18:32Speaker 3: It just seems like odd behavior for a gas station chain.
- 18:35Speaker 3: Is that what you call them? Convenience store?
- 18:37Speaker 2: I mean, they're gas stations, but they are like, I
- 18:40Speaker 2: think their primary source of income is really that convenience store.
- 18:44Speaker 2: They sell every, it's insane. Have you ever been in
- 18:47Speaker 2: a Buc-ee's?
- 18:48Speaker 3: I have not, but I heard they have some of
- 18:50Speaker 3: the cleanest restrooms.
- 18:52Speaker 1: That is true.
- 18:53Speaker 2: I'd never been in a Buc-ee's until this last year.
- 18:55Speaker 2: And my wife was like, we were in another state
- 18:58Speaker 2: and we were on a road trip. And my wife's like,
- 19:01Speaker 2: I really want to, I really want to go this
- 19:03Speaker 2: route because I want to stop at this Buc-ee's that's
- 19:05Speaker 2: near here. Everybody talks about it. When you walk in,
- 19:09Speaker 2: you're almost, I'm not kidding you, I almost.
- 19:11Speaker 1: Immediately got a headache.
- 19:13Speaker 2: It is just sensation overload. Everything is yelling at you.
- 19:18Speaker 2: They have so many things, so much merchandise, so much
- 19:22Speaker 2: is going on that I felt like I had vertigo.
- 19:27Speaker 2: It was the strangest thing. And people might think I'm
- 19:31Speaker 2: being absurd, but I'm telling you, this place is like
- 19:35Speaker 2: maxed out. as the kids say today, it's maxing. It's
- 19:39Speaker 2: beaver maxing, I guess would be the words that they
- 19:42Speaker 2: would use. It's just crazy, you know, because they private
- 19:45Speaker 2: label everything. Anything you can possibly imagine buying in this store,
- 19:51Speaker 2: they have Bucky's branding on it, like from almonds and
- 19:55Speaker 2: nuts at the like checkout to socks and underwear and.
- 20:01Speaker 2: sunglasses and stuffed animals, everything, dude, everything in this place,
- 20:07Speaker 2: the packaging on chips have Bucky's branding on them. It's
- 20:12Speaker 2: the weirdest thing I've ever seen in my life. I
- 20:15Speaker 2: can see why these guys are like, no, you can't
- 20:19Speaker 2: use anything that looks like a beaver. You know what
- 20:22Speaker 2: I mean? And they have like 90 suited up lawyers
- 20:26Speaker 2: coming out. It doesn't make it any better. I'm just
- 20:29Speaker 2: saying I can understand that. why they're trying to protect
- 20:32Speaker 2: it so hard because they make a big deal out
- 20:34Speaker 2: of it in the stores.
- 20:35Speaker 3: Yeah. So their brand is very important to them. I
- 20:38Speaker 3: feel like one of the things I'm like, maybe your
- 20:40Speaker 3: logo should be more unique then.
- 20:42Speaker 2: Yeah.
- 20:43Speaker 3: There's like so many businesses with beaver logos or some
- 20:47Speaker 3: sort of beaver connection.
- 20:49Speaker 2: So do you think the national attention, is it worth more?
- 20:54Speaker 2: The whole beavers mini mart? I mean, they're getting all
- 20:57Speaker 2: kinds of attention that they never would have before. And
- 21:00Speaker 2: now people are like supporting them. Ohio residents are like,
- 21:04Speaker 2: leave them alone.
- 21:05Speaker 3: Yeah.
- 21:06Speaker 1: You're a bully. The Bucky bully. You know, it's crazy.
- 21:10Speaker 1: What do you think of that? Yeah.
- 21:12Speaker 3: I think it's a little, you know, boom for them.
- 21:14Speaker 3: So something that seemed bad and they were probably like,
- 21:18Speaker 3: what the hell has turned into something pretty good. I
- 21:21Speaker 3: think for the most part, I don't know where this
- 21:23Speaker 3: case is going to go. Bucky's has done well with
- 21:26Speaker 3: their other cases, but in my mind, I'm like, you know, these,
- 21:30Speaker 3: kind of trademark protections are in place in case there's
- 21:33Speaker 3: a real threat to your business if another business is
- 21:36Speaker 3: trying to create the impression they're you or you know
- 21:39Speaker 3: trying to steal your customers like fraudulently this just doesn't
- 21:45Speaker 3: seem like that at all especially when you talked about
- 21:47Speaker 3: them being around a long time.
- 21:50Speaker 2: And they're in a place called beaver creek it's not
- 21:53Speaker 2: like they were doing it maliciously, you know? Yeah. I
- 21:57Speaker 2: feel like this is going to be the first trademark
- 22:00Speaker 2: battle where their argument's literally going to be, your honor,
- 22:04Speaker 2: we live in Beaver Creek.
- 22:07Speaker 1: You know what I mean? Like, that's going to be
- 22:09Speaker 1: their argument. And I think that's a legit argument.
- 22:12Speaker 3: Yeah. So I guess we'll see what happens with this one, huh?
- 22:14Speaker 1: Yeah. We'll keep you in the loop, listeners.
- 22:17Speaker 3: Yeah. We'll follow the case. Report live.
- 22:20Speaker 1: We're bringing you the truth today.
- 22:22Speaker 3: As we promised. So wrapping up with our third story here,
- 22:25Speaker 3: we promised you three. Let's end with a big one,
- 22:28Speaker 3: an almost existential one, if you will. We're talking about
- 22:34Speaker 3: the end of Google search.
- 22:37Speaker 1: Huh?
- 22:38Speaker 3: Hmm? So The Ringer published a piece on August 4th
- 22:42Speaker 3: arguing that the internet and specifically the way we search
- 22:45Speaker 3: it is changing dramatically. For decades, businesses built their digital
- 22:50Speaker 3: strategies around the idea that people will Google something, click
- 22:53Speaker 3: a link, and visit their website. But AI-generated answers, social platforms, Reddit, TikTok,
- 22:59Speaker 3: and other sources are changing how people discover information, often
- 23:05Speaker 3: leading them not to visit websites at all. This is
- 23:09Speaker 3: kind of upending the entire internet in many ways. So
- 23:13Speaker 3: thinking about these things, looking at this article, what do
- 23:16Speaker 3: you think? Is Google search, is it dying? Is it evolving?
- 23:20Speaker 3: What's happening here? What are your thoughts on this?
- 23:22Speaker 2: I mean, I don't think it's dying. I feel like
- 23:25Speaker 2: Google has been a pretty long-standing entity, if you want
- 23:30Speaker 2: to call it that, that we've had for a very
- 23:32Speaker 2: long time. Maybe much longer than most things are. in
- 23:37Speaker 2: the technology world. So I think what's happening is we're
- 23:41Speaker 2: starting to see this shift with AI and the search
- 23:45Speaker 2: results and how people are getting to the sources, I guess.
- 23:51Speaker 1: Basically, before it was question, Google, blue links, like.
- 23:56Speaker 2: You said, and then the website visit, right? And now
- 23:59Speaker 2: we're like question, a synthesized answer, and maybe a source visit, right?
- 24:04Speaker 2: Because you don't need the visit to get the actual
- 24:08Speaker 2: answer to the question. The synthesized answer is your answer.
- 24:12Speaker 3: It's all right there.
- 24:13Speaker 2: Yeah, they're less inclined to click and therefore, oh, the
- 24:17Speaker 2: upending of all search, right? First of all, not everybody
- 24:22Speaker 2: uses it that way. Second of all, it's going to
- 24:24Speaker 2: take a long time for that adoption. I just don't
- 24:28Speaker 2: think it's the end. Look how long it's taken us
- 24:31Speaker 2: to get to the, and again, I'm going against the
- 24:33Speaker 2: argument of like technology's moving faster and faster and eventually
- 24:37Speaker 2: you get this curve in it, whatever.
- 24:39Speaker 1: Okay.
- 24:41Speaker 2: 2007, the first iPhone. Smartphones as we know it, right?
- 24:46Speaker 2: I mean, that was 20 years ago almost. Google's not
- 24:49Speaker 2: going to go away overnight. That's my opinion. You know,
- 24:53Speaker 2: the way that it is today, it's going to take
- 24:55Speaker 2: a long time. Let me give you another example. Sorry,
- 24:58Speaker 2: I'm not going to monopolize this, but let me give
- 24:59Speaker 2: you another example. Cookies.
- 25:02Speaker 1: This is from Google.
- 25:03Speaker 2: They've been talking about getting rid of cookies for years.
- 25:08Speaker 2: And they were warning website developers and everybody on the
- 25:13Speaker 2: internet who does anything IoT that you are going to
- 25:17Speaker 2: have to shift to this new format to cache your
- 25:20Speaker 2: visit because they're going to go away. So you're going
- 25:22Speaker 2: to have to use this other way of sort of tracking.
- 25:25Speaker 2: Guess what they did? Postpone that. And over years, they
- 25:30Speaker 2: kept postponing it. Now, well, we're just probably not going
- 25:33Speaker 2: to do that now. And I'm completely dumbing this whole
- 25:37Speaker 2: process down, but that's just one example of, like, everybody's
- 25:41Speaker 2: always doom and gloom. Yeah.
- 25:43Speaker 3: It's always the end, you know? It's like a total apocalypse, right?
- 25:48Speaker 1: Yeah.
- 25:48Speaker 2: End of print, end of email, end of social, end
- 25:51Speaker 2: of blah, blah, blah.
- 25:53Speaker 1: It's always something. I don't see it.
- 25:55Speaker 2: I do see the shift, though. Do you see it right?
- 25:57Speaker 2: Like the way you search the Internet is different.
- 26:00Speaker 3: Yeah, I agree with you. I think it's not a death,
- 26:03Speaker 3: but we're in the middle of a major shift.
- 26:05Speaker 2: Yeah.
- 26:06Speaker 3: Check out these stats. This is significant. Out of 100
- 26:09Speaker 3: searches that trigger an AI overview, roughly 80 to 83
- 26:14Speaker 3: end with the user never clicking to any site at all.
- 26:17Speaker 3: So that's 83% zero click. And then there's this. Clicks
- 26:21Speaker 3: to the top-ranked search results for a keyword have dropped
- 26:24Speaker 3: 58% when there's an AI overview.
- 26:28Speaker 2: So.
- 26:29Speaker 3: Google isn't dying. It's just becoming an AI. It's becoming
- 26:33Speaker 3: an answer engine. That's probably better for Google because people
- 26:37Speaker 3: are staying there instead of going somewhere else. But I
- 26:40Speaker 3: think it's significantly different for everybody else who was before
- 26:44Speaker 3: getting people to come to them from Google.
- 26:48Speaker 1: Yeah.
- 26:48Speaker 3: So that's a huge change in habit that we've kind
- 26:51Speaker 3: of all been, as you mentioned, doing for about 20 years.
- 26:55Speaker 3: The Googling and sticking with it for a technology habit
- 26:59Speaker 3: or trend, it's had a very long tail.
- 27:01Speaker 1: Yeah.
- 27:01Speaker 3: You know, when you think about Facebook or some other things,
- 27:04Speaker 3: you know, the peak of usually some things with technology
- 27:07Speaker 3: or the internet usually kind of like bursts and then fades.
- 27:11Speaker 2: Yeah.
- 27:12Speaker 3: Google has kind of sat at the center of almost
- 27:15Speaker 3: 90% of people's internet use for the past two decades.
- 27:19Speaker 3: And not that that's necessarily going to change, but the
- 27:22Speaker 3: way I think the receivers of Google traffic, it's going
- 27:27Speaker 3: to change a lot for them.
- 27:28Speaker 1: Yeah.
- 27:29Speaker 2: Honestly, it's just going to change the way you interact
- 27:33Speaker 2: with it. As like a website, for example, a business
- 27:36Speaker 2: that has a website, you're still going to build your website.
- 27:39Speaker 2: You're are using your website as a source and all
- 27:47Speaker 2: that stuff for the answer, but you're going to put
- 27:50Speaker 2: less emphasis into like, I'm looking for clicks. That's going
- 27:54Speaker 2: to be less of a motivating factor for you. In
- 27:57Speaker 2: all honesty, did that ever really benefit you? I guess
- 28:01Speaker 2: it depends on what kind of business you are, but
- 28:03Speaker 2: so many businesses put so much value in a click
- 28:07Speaker 2: when it might not even have driven sales in any
- 28:11Speaker 2: big way. It was just like something you were tracking. And,
- 28:15Speaker 2: you know, that's always the art. That's been the argument
- 28:17Speaker 2: forever is like, what are those clicks mean in e-commerce?
- 28:21Speaker 2: It might mean a lot. But if you're like a
- 28:24Speaker 2: service provider, you know, like a B2B, I mean, that
- 28:28Speaker 2: might not mean that as much. to you, you know,
- 28:31Speaker 2: cause you're not selling online and stuff.
- 28:33Speaker 3: It just, it probably matters from a content marketing perspective. Right.
- 28:37Speaker 2: But you're not getting immediate sales from that. And that's
- 28:40Speaker 2: the part that changes that relationship with the search engine.
- 28:44Speaker 3: Yeah. Yeah. But if for people who are, you know,
- 28:48Speaker 3: using content to pull in a lot of traffic, I
- 28:51Speaker 3: think you have to one play to your play to
- 28:54Speaker 3: your AI a little more and to look for other
- 28:56Speaker 3: ways to bring people to your site.
- 28:58Speaker 2: Yeah.
- 28:59Speaker 3: There were a lot of businesses that specifically were relying
- 29:03Speaker 3: on search traffic. Even within that Ringer article, they quote
- 29:06Speaker 3: people from Condé Nast and USA Today who were more informational. Here,
- 29:12Speaker 3: we're relying on people finding us through information. A lot
- 29:15Speaker 3: of that stuff now, people are going to get that
- 29:17Speaker 3: through AI overview rather than going to site. That's kind
- 29:21Speaker 3: of their source of revenue. And those places are talking
- 29:24Speaker 3: about we're looking to a future of like think about
- 29:26Speaker 3: what that's going to look like if we're getting nobody
- 29:28Speaker 3: from search because that's probably closer to the future they're
- 29:32Speaker 3: going to have than what's happening right now.
- 29:35Speaker 2: Yeah and I feel like that's been happening for a
- 29:37Speaker 2: while and these places all knew this was coming long
- 29:41Speaker 2: before AI, because Google was offering answers to things that,
- 29:47Speaker 2: by looking at people's sites and keeping people from really
- 29:51Speaker 2: needing to click through. But they were always providing these results.
- 29:54Speaker 2: And that was the argument for a lot of like
- 29:56Speaker 2: journal publications, newspapers, you know, all the places that basically
- 30:01Speaker 2: deliver content for a living because they were providing Google
- 30:05Speaker 2: with the answers and they weren't getting anything in return.
- 30:09Speaker 1: You know what I mean?
- 30:10Speaker 2: They weren't getting the clicks because Google's like, well, here's
- 30:13Speaker 2: your answer. You don't really need to go to the website.
- 30:15Speaker 2: Now AI is like answering the question in a more
- 30:18Speaker 2: human way. That people are like, oh, I definitely don't
- 30:22Speaker 2: need to go to the website for that.
- 30:23Speaker 3: Yeah, it's served up right there for me. Summarized, you know,
- 30:27Speaker 3: neat funnel package. You raise an interesting point. You as
- 30:31Speaker 3: a site or a business are giving Google this valuable thing,
- 30:34Speaker 3: your content, which they're then giving to people right there
- 30:38Speaker 3: to keep on their site who are not clicking through.
- 30:41Speaker 3: What is the value of Google to you anymore? It
- 30:45Speaker 3: is even mentioned in this article, like some people are like,
- 30:48Speaker 3: we're considering... You know, just taking ourselves, blocking Google, because
- 30:53Speaker 3: what is Google really doing for us? Which was an
- 30:55Speaker 3: idea I had never even thought of before. But that's
- 30:58Speaker 3: something like open to consideration. I'm like, can Google lose
- 31:01Speaker 3: its value to the people providing the content if they're
- 31:04Speaker 3: like not getting clicks or they're not getting anything? You know,
- 31:07Speaker 3: they're getting cited, which can matter, which can give you
- 31:10Speaker 3: some sort of traction. There can be value to that
- 31:13Speaker 3: if you're one of the people who get cited. But
- 31:16Speaker 3: if you're at the bottom of the list, people are like,
- 31:18Speaker 3: our content's more precious if we keep it to ourselves.
- 31:22Speaker 1: Yeah. I mean, that's definitely a possibility.
- 31:24Speaker 2: This always is the question is like, does that hurt
- 31:28Speaker 2: you more than help you? Yeah.
- 31:30Speaker 1: I generally side on you go where people are. If
- 31:33Speaker 1: Google has.
- 31:34Speaker 2: The majority of your audience, then you might be shooting
- 31:37Speaker 2: yourself in the foot by not at least being there.
- 31:39Speaker 3: Yeah, there are interesting questions that are coming up that
- 31:42Speaker 3: were never, at least never even crossed my mind before,
- 31:45Speaker 3: maybe should have been. Like what happens when this star
- 31:48Speaker 3: at the center of the universe dies out? You know,
- 31:50Speaker 3: what's the next one going to be? What's that going
- 31:52Speaker 3: to look like? How can we get ahead of this?
- 31:55Speaker 3: You can see the structure is starting to crumble. You know,
- 31:58Speaker 3: SEO is still valuable. It's still something that exists, but
- 32:02Speaker 3: maybe we're seeing the end in sight when we weren't
- 32:05Speaker 3: five years ago.
- 32:05Speaker 1: Yeah, we've always fought this, right? Everybody wants to be
- 32:09Speaker 1: on the first page of Google. Why do they want
- 32:12Speaker 1: to be on the first page of Google?
- 32:13Speaker 2: Because nobody goes beyond the first page of Google. They're
- 32:16Speaker 2: just like, my answers have to be in the top
- 32:19Speaker 2: three or four on Google. Otherwise I'm not going to
- 32:22Speaker 2: scroll much further. And it's really just a continuation of that.
- 32:26Speaker 2: Now I'm just asking a question to chat GPT or Gemini.
- 32:33Speaker 2: And then whatever my result is, is what I'm going
- 32:36Speaker 2: to go with. I'm not going to, go beyond that
- 32:39Speaker 2: first question or the first page of Google.
- 32:41Speaker 3: It's true. I even, you know, I even think of
- 32:44Speaker 3: the past, I don't know how many years using Google
- 32:46Speaker 3: where I've like got a little burned or a little
- 32:49Speaker 3: sick of the search results. Part of it is because
- 32:52Speaker 3: so much search specific content has been developed and it's
- 32:56Speaker 3: become so clogged with, you know, most of the time
- 32:59Speaker 3: I want to find real people talking about this. You know,
- 33:02Speaker 3: the internet in the early 2000s, what it was, where
- 33:04Speaker 3: we caught more of the, you know, wild, wild west.
- 33:08Speaker 3: where it was just these random conversations and forums and
- 33:11Speaker 3: stuff like that. And you would kind of search and
- 33:14Speaker 3: find this new pocket or something like that. I feel
- 33:16Speaker 3: like we've lost a lot of that in search results.
- 33:21Speaker 3: Part of it because of people, you know, doing jobs
- 33:24Speaker 3: like ours in marketing where it's become more intentional to
- 33:26Speaker 3: get on those first pages or position websites so that
- 33:29Speaker 3: people find you when they're searching these terms. I think
- 33:31Speaker 3: it's become less valuable in some way. Or, you know,
- 33:35Speaker 3: there's thousands of pages of answers. It's like being at
- 33:38Speaker 3: the grocery store and you're like, I want, you know,
- 33:41Speaker 3: ranch dressing and there's 50 ranch dressings. I just want
- 33:44Speaker 3: somebody to make this easy for me. And that's kind
- 33:46Speaker 3: of what AI has stepped in and done.
- 33:48Speaker 2: Yeah.
- 33:49Speaker 1: Limit your choices.
- 33:50Speaker 2: And to some degree controlled, there's like a form of
- 33:53Speaker 2: control there, whether we know it or not.
- 33:56Speaker 1: Speaking of, here's my takeaway.
- 33:59Speaker 2: Today's stories all circle the same question. Once a brand
- 34:03Speaker 2: controls the gateway, how far can it push that control?
- 34:08Speaker 2: And this is what I'm talking about. BMW controls the
- 34:11Speaker 2: screen inside a product that its customers already bought. Buc-ee's
- 34:17Speaker 2: is trying to control how similar businesses are using their
- 34:20Speaker 2: familiar visual territory. Google's increasingly controlling whether people ever reach
- 34:26Speaker 2: the websites that supplied the answer to the question that
- 34:29Speaker 2: they asked. So how far can they push that control?
- 34:33Speaker 3: Yeah, just let everybody have their own beaver. No, that's
- 34:36Speaker 3: a really good one. I think you kind of hit
- 34:39Speaker 3: the inner connectedness between these three stories. You kind of
- 34:44Speaker 3: found the thread there, which is good. It is, it's
- 34:47Speaker 3: all brands exerting their power in some way or trying to,
- 34:51Speaker 3: you know, trying to keep expanding that reach. Everybody's got to,
- 34:55Speaker 3: it's got to grow farther and further and, you know,
- 34:58Speaker 3: get more people. Just be valuable. We just want you
- 35:01Speaker 3: to be valuable. Yeah.
- 35:03Speaker 1: Yeah. I feel a lot of good stuff there.
- 35:05Speaker 2: And hopefully we brought you some truths today that make
- 35:08Speaker 2: you think.
- 35:09Speaker 3: Some food for thought.
- 35:10Speaker 2: Also food you can buy at Bucky's convenience stores in Ohio.
- 35:15Speaker 2: All right.
- 35:16Speaker 1: That's it for today's episode.
- 35:18Speaker 2: You can find current and past episodes of the podcast
- 35:23Speaker 2: on none other than the very easy to find speakinghuman.com.
- 35:28Speaker 2: You don't even need to Search for it.
- 35:30Speaker 1: Just go to it.
- 35:31Speaker 3: Skip the search engines. Skip the AI. Go straight to
- 35:35Speaker 3: the source.
- 35:36Speaker 1: Yep.
- 35:36Speaker 3: We'll be back in two weeks with another episode of
- 35:39Speaker 3: Speaking Human. Catch you then, humans.
- 35:42Speaker 2: Speaking Human.
- 35:46Speaker 1: Speaking Human.