Latest / Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Why AI Transformation Fails Without Culture: CIO & CPO Insights from Genesys
AI transformation doesn’t fail because of technology, it fails because of culture.
In this episode of Technovation, Peter High speaks with Trevor Schulze, CIO, and Eva Majercsik, Chief People Officer, of Genesys, about how they are jointly leading a human-centric AI transformation across a 6,000-person global organization. Together, they unpack why AI must be treated as a cultural shift and how organizations can drive adoption at scale.
Key insights include:
Why AI literacy is the foundation of enterprise adoption
How CIOs and CPOs must co-own transformation
The shift from automation to…
The skinny
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