Latest / Purposeful mini podcasts
When AI Agents Help Carry the Customer Journey Forward
A smoother customer journey depends on information travelling with the work. Gary follows an illustrative enquiry-to-onboarding process, with clear ownership, checks and human handovers.
Part 5 of 7: The Agentic Business — a Purposeful leadership series.
Your purposeful action: Identify one unreliable handover and ask the people on both sides which information they need. Measure whether a redesigned process improves the experience.
Explore leadership, workforce training and the MAP Agentic Ecosystem: https://map-platform.com
Listen to more Purposeful episodes: https://www.lylop.com/podcasts…
The skinny
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