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Victoria’s Secret Gets Hacked?! 💻🚨 · Omni Talk Retail

• 0:00
  Another
• 0:00
  topic
• 0:01
  that
• 0:01
  you'll
• 0:01
  be
• 0:02
  very
• 0:02
  familiar
• 0:02
  with.
• 0:02
  We're
• 0:03
  talking
• 0:03
  Victoria's
• 0:03
  Secret.
• 0:05
  No,
• 0:05
  you
• 0:05
  actually
• 0:06
  are.
• 0:06
  The,
• 0:06
  you
• 0:07
  actually
• 0:07
  have
• 0:07
  done
• 0:07
  a
• 0:07
  lot
• 0:08
  of
• 0:08
  work
• 0:08
  on
• 0:08
  this
• 0:08
  headline
• 0:09
  right
• 0:09
  now,
• 0:09
  so
• 0:09
  I'm
• 0:09
  excited
• 0:09
  to
• 0:10
  hear
• 0:10
  your
• 0:10
  perspective.
• 0:10
  But
• 0:11
  headline
• 0:11
  number
• 0:11
  three
• 0:12
  is
• 0:12
  Victoria's
• 0:13
  Secret
• 0:13
  shut
• 0:13
  down
• 0:13
  its
• 0:14
  website
• 0:14
  in
• 0:14
  response
• 0:14
  to
• 0:15
  a
• 0:15
  security
• 0:15
  incident
• 0:16
  last
• 0:16
  week.
• 0:16
  According
• 0:17
  to
• 0:17
  cnet,
• 0:18
  on
• 0:18
  Wednesday,
• 0:18
  the
• 0:18
  clothing
• 0:19
  and
• 0:19
  lingerie
• 0:20
  company
• 0:20
  replaced
• 0:20
  its
• 0:21
  regular
• 0:21
  US
• 0:21
  Retail
• 0:22
  site
• 0:22
  with
• 0:22
  a
• 0:22
  note
• 0:22
  to
• 0:23
  customers
• 0:23
  saying
• 0:23
  that
• 0:24
  it
• 0:24
  was
• 0:24
  aware
• 0:25
  of
• 0:25
  and
• 0:25
  dealing
• 0:26
  with
• 0:26
  the
• 0:26
  incident,
• 0:27
  adding
• 0:27
  that
• 0:27
  its
• 0:28
  website
• 0:28
  and
• 0:28
  some
• 0:28
  services
• 0:29
  were
• 0:29
  temporarily
• 0:30
  shut
• 0:30
  down
• 0:30
  as
• 0:31
  a,
• 0:31
  quote,
• 0:32
  a
• 0:32
  precaution,
• 0:33
  end
• 0:33
  quote.
• 0:34
  It
• 0:34
  did
• 0:34
  not
• 0:34
  offer
• 0:35
  details
• 0:35
  about
• 0:35
  what
• 0:35
  kind
• 0:35
  of
• 0:36
  security
• 0:36
  incident
• 0:36
  occurred,
• 0:37
  but
• 0:37
  said
• 0:37
  that
• 0:37
  its
• 0:37
  brick
• 0:38
  and
• 0:38
  mortar
• 0:38
  Victoria's
• 0:39
  Secret
• 0:39
  and
• 0:39
  Pink
• 0:39
  stores
• 0:40
  remained
• 0:41
  open.
• 0:42
  Chris,
• 0:43
  should
• 0:43
  Victoria's
• 0:44
  Secret
• 0:44
  site
• 0:45
  outage
• 0:45
  last
• 0:45
  week
• 0:46
  be
• 0:46
  a
• 0:46
  wake
• 0:47
  up
• 0:47
  call
• 0:47
  for
• 0:47
  American
• 0:48
  retailers?
• 0:49
  Oh
• 0:49
  my
• 0:49
  God,
• 0:50
  100%,
• 0:50
  yes.
• 0:50
  And
• 0:51
  I
• 0:51
  mean,
• 0:51
  we
• 0:51
  asked
• 0:51
  Michael
• 0:52
  Prendergast
• 0:52
  this
• 0:52
  two
• 0:53
  weeks
• 0:53
  ago
• 0:53
  when
• 0:53
  we
• 0:53
  had
• 0:53
  a
• 0:54
  M
• 0:54
  on
• 0:54
  the
• 0:54
  podcast
• 0:55
  and
• 0:55
  he,
• 0:55
  you
• 0:55
  know,
• 0:55
  he
• 0:55
  anecdotally
• 0:56
  said
• 0:56
  from
• 0:56
  his
• 0:56
  experience
• 0:57
  as
• 0:57
  interim
• 0:57
  CEO
• 0:57
  at
• 0:58
  Joann's
• 0:58
  that
• 0:58
  he
• 0:58
  would
• 0:58
  put
• 0:58
  the
• 0:59
  estimate
• 0:59
  at
• 1:00
  20%
• 1:00
  of
• 1:00
  the
• 1:01
  US
• 1:01
  retailers
• 1:01
  that
• 1:01
  are
• 1:01
  actually
• 1:02
  prepared
• 1:03
  for
• 1:03
  cyber,
• 1:04
  you
• 1:04
  know,
• 1:04
  for
• 1:04
  cyber
• 1:04
  crimes
• 1:05
  to
• 1:05
  deal
• 1:05
  with
• 1:06
  them
• 1:06
  as
• 1:06
  they
• 1:06
  come.
• 1:07
  And
• 1:07
  that,
• 1:07
  you
• 1:07
  know,
• 1:08
  for
• 1:08
  the
• 1:08
  last,
• 1:09
  again,
• 1:09
  for
• 1:09
  like
• 1:09
  about
• 1:10
  the
• 1:10
  last
• 1:10
  month,
• 1:10
  I've
• 1:10
  been
• 1:11
  asking
• 1:11
  a
• 1:11
  lot
• 1:11
  of
• 1:12
  people
• 1:12
  about
• 1:12
  this
• 1:13
  both
• 1:13
  at
• 1:13
  this
• 1:13
  conference
• 1:14
  at
• 1:14
  Zoom
• 1:14
  Calls,
• 1:15
  I've
• 1:15
  talked
• 1:15
  with
• 1:15
  companies
• 1:15
  like
• 1:16
  Bodify
• 1:17
  and
• 1:18
  I
• 1:18
  was
• 1:18
  talking
• 1:19
  to
• 1:20
  Rochelle
• 1:20
  Thielen,
• 1:21
  the
• 1:21
  CEO
• 1:22
  of
• 1:22
  Traject
• 1:22
  Data
• 1:23
  at
• 1:23
  Shop
• 1:24
  Talk
• 1:24
  Europe.
• 1:25
  And
• 1:25
  what
• 1:25
  I've
• 1:25
  been
• 1:25
  learning
• 1:26
  is
• 1:26
  that
• 1:27
  we
• 1:27
  are
• 1:27
  only
• 1:27
  going
• 1:28
  to
• 1:28
  see
• 1:28
  more
• 1:28
  of
• 1:28
  these
• 1:29
  incidents
• 1:30
  incidences,
• 1:31
  you
• 1:31
  know,
• 1:31
  which,
• 1:32
  which
• 1:32
  makes
• 1:32
  me
• 1:32
  feel
• 1:32
  good
• 1:32
  about
• 1:33
  our
• 1:33
  show
• 1:33
  because
• 1:33
  we've
• 1:33
  been
• 1:34
  talking
• 1:34
  about
• 1:34
  this
• 1:35
  and
• 1:35
  then,
• 1:36
  I
• 1:36
  mean,
• 1:36
  I
• 1:36
  don't
• 1:36
  feel
• 1:36
  good
• 1:36
  for
• 1:36
  Victoria
• 1:37
  Sear,
• 1:37
  but
• 1:37
  I,
• 1:37
  I
• 1:38
  feel
• 1:38
  good
• 1:38
  for
• 1:38
  our
• 1:38
  show
• 1:38
  because
• 1:38
  we
• 1:39
  talked
• 1:39
  about
• 1:39
  this
• 1:39
  before
• 1:40
  it
• 1:40
  happened
• 1:40
  and
• 1:41
  then
• 1:41
  it
• 1:41
  happened
• 1:42
  and
• 1:42
  there's.
• 1:42
  We're
• 1:43
  going
• 1:43
  to
• 1:43
  see
• 1:43
  more
• 1:43
  of
• 1:43
  it
• 1:43
  because
• 1:44
  of
• 1:44
  the
• 1:44
  rise
• 1:44
  of
• 1:44
  AI,
• 1:45
  because
• 1:45
  the
• 1:46
  way
• 1:47
  with
• 1:47
  AI
• 1:47
  proliferating
• 1:48
  in
• 1:48
  the
• 1:49
  space,
• 1:49
  in
• 1:49
  the
• 1:49
  retail
• 1:49
  space,
• 1:50
  the
• 1:50
  way
• 1:50
  it
• 1:50
  is,
• 1:50
  particularly
• 1:51
  with
• 1:51
  agentic
• 1:52
  AI
• 1:52
  coming
• 1:52
  into
• 1:53
  the
• 1:53
  fold
• 1:53
  now.
• 1:53
  Yeah,
• 1:54
  retailers
• 1:55
  and
• 1:55
  brands,
• 1:56
  websites
• 1:56
  are
• 1:56
  going
• 1:56
  to
• 1:57
  see
• 1:57
  more
• 1:57
  and
• 1:57
  more
• 1:58
  bots
• 1:58
  scraping
• 1:59
  their
• 1:59
  sites
• 2:00
  each
• 2:00
  and
• 2:00
  every
• 2:00
  day.
• 2:01
  Which
• 2:01
  means
• 2:02
  when
• 2:02
  you
• 2:02
  think
• 2:02
  about
• 2:02
  it
• 2:03
  from
• 2:03
  an
• 2:03
  operations
• 2:03
  standpoint,
• 2:04
  it's
• 2:05
  going
• 2:05
  to
• 2:05
  become
• 2:05
  more
• 2:05
  and
• 2:06
  more
• 2:06
  difficult
• 2:07
  for
• 2:07
  the
• 2:07
  retailers
• 2:07
  to
• 2:08
  understand
• 2:08
  who
• 2:09
  are
• 2:09
  the
• 2:09
  good
• 2:09
  bots
• 2:10
  and
• 2:10
  who
• 2:10
  are
• 2:10
  the
• 2:10
  bad
• 2:11
  bots.
• 2:11
  But
• 2:11
  yet
• 2:11
  the
• 2:12
  overall
• 2:12
  traffic
• 2:12
  of
• 2:13
  bots
• 2:13
  to
• 2:13
  the
• 2:13
  site
• 2:13
  is
• 2:14
  going
• 2:14
  to
• 2:15
  increase
• 2:15
  exponentially.
• 2:17
  So,
• 2:17
  not
• 2:17
  surprisingly,
• 2:18
  when
• 2:18
  that
• 2:18
  happens,
• 2:19
  more
• 2:19
  of
• 2:19
  the
• 2:19
  sophisticated
• 2:20
  threats
• 2:21
  are
• 2:21
  going
• 2:21
  to
• 2:21
  get
• 2:21
  through
• 2:21
  because
• 2:22
  the
• 2:23
  security
• 2:23
  systems
• 2:24
  are
• 2:24
  having
• 2:24
  to
• 2:24
  watch
• 2:24
  more
• 2:25
  things.
• 2:25
  So
• 2:26
  the
• 2:26
  cyber
• 2:26
  criminals
• 2:27
  are
• 2:27
  smart
• 2:27
  and
• 2:28
  they
• 2:28
  know
• 2:28
  how
• 2:28
  to
• 2:28
  capitalize
• 2:29
  on
• 2:29
  recent
• 2:29
  trends
• 2:30
  better
• 2:30
  and
• 2:30
  faster
• 2:30
  than
• 2:31
  anyone.
• 2:31
  And
• 2:31
  so
• 2:31
  the
• 2:31
  retailers
• 2:32
  are
• 2:32
  going
• 2:32
  to
• 2:32
  be,
• 2:32
  it's
• 2:32
  going
• 2:32
  to
• 2:32
  be
• 2:33
  difficult
• 2:33
  for
• 2:33
  them
• 2:33
  to
• 2:33
  stop
• 2:34
  them.
• 2:34
  So
• 2:34
  I
• 2:34
  think
• 2:35
  retailers
• 2:35
  listening,
• 2:36
  if
• 2:36
  you're
• 2:36
  in
• 2:36
  this
• 2:36
  space,
• 2:37
  you
• 2:37
  probably
• 2:37
  already
• 2:37
  know
• 2:38
  this,
• 2:38
  but,
• 2:38
  you
• 2:38
  know,
• 2:39
  if
• 2:39
  you're
• 2:39
  an
• 2:39
  executive
• 2:39
  who's
• 2:40
  deciding
• 2:40
  budgets
• 2:41
  and
• 2:41
  you're
• 2:41
  a
• 2:41
  CFO
• 2:42
  trying
• 2:42
  to
• 2:42
  figure
• 2:42
  out,
• 2:42
  you
• 2:43
  know,
• 2:43
  how
• 2:43
  much
• 2:43
  do
• 2:43
  we
• 2:43
  earmark
• 2:43
  towards
• 2:44
  what?
• 2:44
  I
• 2:45
  would,
• 2:45
  I
• 2:45
  would
• 2:45
  probably
• 2:46
  be
• 2:46
  leaning
• 2:46
  into
• 2:46
  this
• 2:47
  a
• 2:47
  little
• 2:47
  bit
• 2:47
  more,
• 2:47
  at
• 2:47
  least
• 2:47
  conversationally,
• 2:48
  in
• 2:49
  the
• 2:49
  boardrooms.
• 2:50
  Yeah,
• 2:50
  I
• 2:50
  think
• 2:51
  that
• 2:51
  was
• 2:51
  an
• 2:51
  awesome
• 2:52
  overview,
• 2:53
  Chris.
• 2:53
  And
• 2:53
  I
• 2:54
  think
• 2:54
  the
• 2:54
  last
• 2:55
  thing
• 2:55
  that
• 2:55
  I
• 2:55
  would
• 2:55
  just
• 2:55
  say,
• 2:56
  which
• 2:56
  we
• 2:57
  talked
• 2:57
  about
• 2:57
  with
• 2:57
  Michael
• 2:58
  Prendergrass,
• 2:58
  when
• 2:58
  we
• 2:59
  were
• 2:59
  talking
• 2:59
  about
• 3:00
  the
• 3:00
  teams
• 3:01
  from
• 3:01
  co
• 3:01
  op
• 3:01
  and
• 3:03
  Harrods
• 3:03
  and
• 3:03
  others
• 3:04
  that
• 3:04
  have
• 3:04
  been
• 3:04
  hit
• 3:04
  in
• 3:04
  the
• 3:04
  UK
• 3:05
  recently
• 3:06
  with
• 3:06
  cyber
• 3:07
  attacks,
• 3:08
  the
• 3:08
  loss
• 3:09
  to
• 3:09
  customers
• 3:10
  is
• 3:10
  so
• 3:11
  high.
• 3:12
  And
• 3:13
  think
• 3:13
  about
• 3:14
  even
• 3:14
  the
• 3:14
  reviews
• 3:15
  and
• 3:16
  some
• 3:16
  of
• 3:16
  the
• 3:16
  commentary
• 3:17
  that
• 3:17
  they
• 3:17
  got
• 3:17
  for
• 3:17
  this
• 3:17
  Victoria's
• 3:18
  Secret
• 3:18
  reporting.
• 3:19
  They're
• 3:19
  bad.
• 3:20
  They're
• 3:20
  bad.
• 3:20
  They're
• 3:21
  people
• 3:21
  who,
• 3:21
  once
• 3:22
  you
• 3:22
  lose
• 3:22
  those
• 3:22
  customers,
• 3:23
  you're
• 3:23
  already
• 3:24
  doing
• 3:24
  so
• 3:25
  much
• 3:25
  to
• 3:25
  get
• 3:25
  them
• 3:25
  in
• 3:25
  the
• 3:26
  door
• 3:26
  to
• 3:26
  maintain
• 3:27
  them
• 3:27
  as
• 3:27
  a
• 3:27
  customer,
• 3:28
  especially
• 3:28
  for
• 3:28
  a
• 3:28
  legacy
• 3:29
  brand
• 3:29
  like
• 3:29
  Victoria's
• 3:30
  Secret
• 3:30
  or
• 3:30
  like
• 3:31
  Joanne
• 3:31
  that
• 3:31
  Michael
• 3:31
  was
• 3:31
  talking
• 3:32
  about
• 3:32
  last
• 3:32
  week,
• 3:33
  the
• 3:33
  cost
• 3:33
  to
• 3:34
  acquire
• 3:34
  those
• 3:35
  customers,
• 3:35
  again,
• 3:35
  I
• 3:36
  have
• 3:36
  to
• 3:36
  imagine,
• 3:37
  far
• 3:37
  out,
• 3:38
  it
• 3:38
  exceeds
• 3:39
  the
• 3:39
  cost
• 3:39
  to
• 3:39
  just
• 3:40
  get
• 3:40
  your
• 3:40
  cybersecurity
• 3:41
  house
• 3:41
  in
• 3:41
  order.
• 3:42
  So
• 3:42
  I
• 3:42
  think
• 3:43
  that's
• 3:43
  the,
• 3:43
  that's
• 3:44
  the
• 3:44
  thing
• 3:44
  here
• 3:44
  that
• 3:45
  you,
• 3:45
  you.
• 3:45
  It's
• 3:45
  not
• 3:46
  just
• 3:46
  the
• 3:46
  cost
• 3:47
  of
• 3:47
  the
• 3:47
  loss
• 3:48
  of
• 3:48
  data
• 3:49
  or
• 3:49
  of
• 3:49
  time
• 3:50
  or
• 3:50
  of
• 3:51
  resources
• 3:52
  put
• 3:52
  towards
• 3:53
  getting
• 3:53
  the
• 3:53
  site
• 3:53
  back
• 3:54
  up
• 3:54
  online.
• 3:54
  It's
• 3:54
  really
• 3:55
  the
• 3:55
  cost
• 3:55
  and
• 3:56
  the
• 3:56
  impact
• 3:56
  that
• 3:57
  this
• 3:57
  has
• 3:57
  on
• 3:57
  your
• 3:57
  customer
• 3:58
  base
• 3:58
  too,
• 3:58
  that
• 3:58
  I
• 3:59
  think
• 3:59
  people
• 3:59
  need
• 3:59
  to
• 3:59
  be
• 3:59
  putting
• 4:00
  into
• 4:00
  that
• 4:00
  consideration
• 4:01
  set
• 4:02
  it.
• 4:02
  Puts
• 4:02
  in
• 4:02
  the
• 4:02
  mind
• 4:02
  of
• 4:03
  your
• 4:03
  customer,
• 4:03
  do
• 4:03
  I
• 4:03
  want
• 4:04
  to
• 4:04
  switch?
• 4:04
  Right.
• 4:05
  And
• 4:06
  that's
• 4:06
  never
• 4:06
  something
• 4:06
  you
• 4:07
  want
• 4:07
  to
• 4:07
  have
• 4:07
  happen,
• 4:07
  especially
• 4:08
  after
• 4:08
  a
• 4:08
  purchase
• 4:09
  like
• 4:09
  is
• 4:09
  happening
• 4:09
  in
• 4:10
  this
• 4:10
  Victoria's
• 4:10
  Secret
• 4:11
  example,
• 4:11
  too.