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Managing Expectations in Systems
This week on KTTS was basically "Logistics Week". When we talk about logistics and systems we naturally think about forming rules for how work is done that others can rely on for a predictable outcome. Trouble is, change is always needed to keep systems relevant, and being flexible or even training your team to be flexible is not an easy task.
On today's Shift Break we will discuss how to build in flexibility alongside our systems so we can respond to challenges quicker with more grace and not worry about change as a threat but embrace it as a natural part of the process.
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