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Greg Thomas: Emotional Quotient (EI) is more important than IQ. Why??

There is a growing concern across many workplaces that emotional intelligence—often called EQ—is becoming less common or less developed in professional settings, especially among younger or newly hired employees. While broad generalizations should be avoided, many managers, educators, and organizational leaders are noticing shifts in communication style, conflict resolution, resilience, and interpersonal awareness.

Part of this change comes from the environment in which people have grown up and learned to work. Digital communication has replaced much face-to-face interaction. Remote work…

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