Latest / Brian Thomas / IHeartMedia Aviation Expert Jay Ratliff

Transcript

IHeartMedia Aviation Expert Jay Ratliff · Brian Thomas

• 0:00
  Speaker 1: Always look forward to this time of the week because
• 0:03
  Speaker 1: it's time to get some aviation information from iHeartMedia aviation
• 0:06
  Speaker 1: expert Jay ratleft Jay Ratlift, Welcome back and a very
• 0:10
  Speaker 1: happy New year, and my friend, I'm glad we're continuing
• 0:12
  Speaker 1: this segment because I always look forward to it.
• 0:14
  Speaker 2: Yeah, first chance I've had to issue. A happy new
• 0:16
  Speaker 2: year and a lot to be thankful for us always. Yeah.
• 0:19
  Speaker 1: Yeah. I got through some trials and tribulations in my life,
• 0:23
  Speaker 1: and I always go out and search of something that's
• 0:25
  Speaker 1: really positive to sort of negate the blue that might
• 0:28
  Speaker 1: overcome my mood.
• 0:32
  Speaker 2: I was taught a long time ago, if you're feeling
• 0:34
  Speaker 2: really bad about yourself, just go out and try to
• 0:36
  Speaker 2: help somebody else, and it it tends to lift your
• 0:38
  Speaker 2: spirits a bit.
• 0:39
  Speaker 1: Yes, it does, no question about it.
• 0:41
  Speaker 2: I had them.
• 0:41
  Speaker 1: I won't go back over it. But I had a
• 0:43
  Speaker 1: beautiful moment yesterday at listener lunch. Actually brought a tear
• 0:46
  Speaker 1: to my eye. So that was my bright spoty Oh.
• 0:49
  Speaker 1: The woman added me. She added me to the church's
• 0:52
  Speaker 1: prayer list and the pamphlet for service because she heard
• 0:56
  Speaker 1: me mention that I had to go back into my
• 0:57
  Speaker 1: cancer treatment and I'm starting that next week because my
• 1:00
  Speaker 1: notes started growing again, and so she thought that was
• 1:02
  Speaker 1: the kindest gesture.
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  Speaker 2: Well, you know, there's a lot of people praying for you,
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  Speaker 2: not only when that's going on, but other times as well.
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  Speaker 1: So I'd see right there. You know, it sucks, I
• 1:11
  Speaker 1: gotta go get chemogain. But you know what, I got
• 1:13
  Speaker 1: people out there thinking about me and doing beautiful things
• 1:16
  Speaker 1: like that. So I feel positive overall about that new
• 1:20
  Speaker 1: calendar year and a new curveball throwing at you instead
• 1:22
  Speaker 1: of the list that you provided with me, which we
• 1:24
  Speaker 1: will get.
• 1:24
  Speaker 2: Oh, you mean the nineteen things I threw y. Yeah,
• 1:26
  Speaker 2: let's talk about something else.
• 1:28
  Speaker 1: No, I just thought it was rather unusual. And how
• 1:30
  Speaker 1: often does this happen? Hopefully not very often. All eight
• 1:34
  Speaker 1: tires burst on landing and this flight coming into Atlanta
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  Speaker 1: the other day.
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  Speaker 2: Yeah, it's unusual to have. Formally, when a tire blows,
• 1:46
  Speaker 2: if the crew comes down and has what we call
• 1:47
  Speaker 2: a hard landing, the main attires, which are the main
• 1:51
  Speaker 2: landing gear underneath the wing, sometimes you'll see a tire
• 1:55
  Speaker 2: or to burst on the landing if it's a hard landing.
• 2:00
  Speaker 2: I mean, I don't know that I can control all
• 2:03
  Speaker 2: the brain cells in my head right now. But I
• 2:05
  Speaker 2: can't recall a single time where every you had all
• 2:09
  Speaker 2: these tires, it just boom, went flat. And it suggests
• 2:13
  Speaker 2: some sort of a maintenance issue more than anything else,
• 2:16
  Speaker 2: because you know, to impact all tires at the same
• 2:19
  Speaker 2: time you're talking about an aircraft cut carrier landing. You know, boom,
• 2:23
  Speaker 2: all the main in the front landing gear landing at
• 2:26
  Speaker 2: the same time, landing hard. That's not how we do
• 2:30
  Speaker 2: commercial aviation. It's more like a space shuttle comes in,
• 2:33
  Speaker 2: you know, the noses up, the main gears hit and
• 2:36
  Speaker 2: then they rowed slowly down. Yeah. So, but yeah, in
• 2:40
  Speaker 2: this case, it's going to be interesting to see and
• 2:42
  Speaker 2: we don't know for sure, but it's either an issue
• 2:46
  Speaker 2: with the crew and I don't think so, or some
• 2:48
  Speaker 2: sort of mechanical malfunction. Probably it's a breaking system that
• 2:51
  Speaker 2: might have engaged something where there was extreme pressure and
• 2:55
  Speaker 2: stress put on those tires at one time. All the
• 2:58
  Speaker 2: good news is locked up for example, Yeah, exactly. So
• 3:03
  Speaker 2: we don't know that that's the case, and you know,
• 3:05
  Speaker 2: it may have been a combination of factors. It was
• 3:08
  Speaker 2: not something that created a safety issue, thank thankfully for
• 3:12
  Speaker 2: that but what ended up taking place was that, Yeah,
• 3:16
  Speaker 2: it was inconvenience for the passengers who had a delay
• 3:18
  Speaker 2: in getting off the airplane, and you know that's always frustrating.
• 3:21
  Speaker 2: But the good news is you got a story to
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  Speaker 2: tell and on something that rarely happens in aviation. So yeah,
• 3:29
  Speaker 2: that's that's kind of a I don't want to say
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  Speaker 2: a cool thing because I went on the plane trying
• 3:32
  Speaker 2: to make a connection, but yeah, it was. It was
• 3:35
  Speaker 2: definitely unusual.
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  Speaker 1: Fortunately again, no injuries, a couple of hundred people on
• 3:38
  Speaker 1: that plane, but that would just freak me out anyway.
• 3:42
  Speaker 1: I don't need any more things to freak me out
• 3:44
  Speaker 1: about air travel. We'll continue with I heard media aviation
• 3:46
  Speaker 1: expert Jay ratlift maybe have a drunk pilot. We got
• 3:49
  Speaker 1: to ask an airlines pilot on the plane when the
• 3:51
  Speaker 1: door flew up, apparently now engaging in some litigation. That
• 3:54
  Speaker 1: and a whole lot more with Jay Ratliffe stick around
• 3:57
  Speaker 1: fifty five KRC. I've been in the cockpit before Jay
• 4:01
  Speaker 1: Ratliff has I heard media aviation next, but we are
• 4:04
  Speaker 1: blessed to get him every Thursday, beginning at eight thirty
• 4:07
  Speaker 1: to close out the show. Pivoting over Jay Ratliffe. Uh,
• 4:10
  Speaker 1: the Alaskan Airline pilot. This is the guy who's flying
• 4:13
  Speaker 1: the plane where the door just kind of flew off
• 4:16
  Speaker 1: at a door. He's suing Boeing.
• 4:19
  Speaker 2: What, Yeah, it was it well, initially when this happened,
• 4:23
  Speaker 2: and it was actually two years ago Monday, January twenty four,
• 4:27
  Speaker 2: it's been two years when that seven thirty seven took off,
• 4:32
  Speaker 2: they left Portland, they were in the air just a
• 4:35
  Speaker 2: matter of minutes when that door flew flew off, fell off,
• 4:39
  Speaker 2: however you want to put it. Initially Boeing was indicating
• 4:44
  Speaker 2: alluding to, not outright suggesting, but leaning in the direction
• 4:48
  Speaker 2: that perhaps the crew.
• 4:49
  Speaker 1: Oh to blame, all right, and that's an excumentational damage
• 4:55
  Speaker 1: kind of thing.
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  Speaker 2: So yeah, oh absolutely. So what happened was, it was
• 4:59
  Speaker 2: later discovered by the All Star team the National Transportation
• 5:02
  Speaker 2: Safety Board, the crew had nothing to do with it
• 5:05
  Speaker 2: other than doing an incredible job of you know, when
• 5:09
  Speaker 2: that decompression took place. We talked about how the explosive
• 5:14
  Speaker 2: decompression was so severe that the cockpit door flew open
• 5:19
  Speaker 2: through the pilots forward. Everything in the cockpit was flying
• 5:23
  Speaker 2: immediately all through the air. Pilots are trying to figure
• 5:26
  Speaker 2: out what's going on. They thought maybe a bomb had
• 5:28
  Speaker 2: gone off. They're trying to do what they can to
• 5:30
  Speaker 2: make an emergency landing, and I mean they're doing an
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  Speaker 2: A plus plus plus job. And you know, there was
• 5:36
  Speaker 2: a lot of things that you know, that the crew
• 5:38
  Speaker 2: was responsible for in a good way. They landed the plane,
• 5:41
  Speaker 2: minor injuries, no fatalities. And I guess on a lot
• 5:44
  Speaker 2: of these Brians, you have two years or so from
• 5:46
  Speaker 2: the event to file a claim of some kind and
• 5:51
  Speaker 2: towards again, and apparently that that was approaching and this
• 5:55
  Speaker 2: is a ten million dollar lawsuit. We'll see where it goes.
• 5:58
  Speaker 2: Strangely and enough owing who was maybe accusing others. Uh,
• 6:03
  Speaker 2: they were asked to provide documentation the video in the
• 6:06
  Speaker 2: training records of who was overseeing the installation of that
• 6:09
  Speaker 2: door at the time that it was put in the airplane.
• 6:13
  Speaker 2: They lost that right they they couldn't find it anywhere,
• 6:16
  Speaker 2: so h yeah, exactly. So while there may be blaming
• 6:20
  Speaker 2: the pilots, you know, they're they're doing Oliver North shoretting
• 6:23
  Speaker 2: documents in the back room. But it's you know, just frustrating.
• 6:27
  Speaker 2: It's you know, and you know, the movie solely. There
• 6:30
  Speaker 2: was an there was kind of a theme throughout the
• 6:33
  Speaker 2: movie that there was blame on the crew for not
• 6:36
  Speaker 2: you know, landing the airplane back at an airport versus
• 6:39
  Speaker 2: going in the Hudson River. There was some issue with
• 6:42
  Speaker 2: the insurance company. But that wasn't an airline or an
• 6:45
  Speaker 2: aircraft manufacturer necessarily, that was blaming a flight crew. That
• 6:48
  Speaker 2: was more the insurance company that was, you know, responsible
• 6:52
  Speaker 2: for that.
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  Speaker 1: Yeah, it's a coverage dispute, that's that's independent of that. Yeah,
• 6:56
  Speaker 1: all right, and exclusions and they're going to assert them
• 6:59
  Speaker 1: to us. I used to represent insurance companies, would do that,
• 7:02
  Speaker 1: just that kind of thing almost every single day of
• 7:04
  Speaker 1: my life. Are right, Well, I thought maybe it was
• 7:07
  Speaker 1: like for emotional distress or something, considering well.
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  Speaker 2: That's being thrown in there as well obviously, because yeah,
• 7:14
  Speaker 2: but yeah, we'll see where it goes. And again, that
• 7:16
  Speaker 2: crew just did an incredible job, in fact, such a
• 7:19
  Speaker 2: good job. The way they reacted is something that other
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  Speaker 2: crews can train with the same ways that the Southwest
• 7:26
  Speaker 2: Airlines flight over Pennsylvania when that engine decompressed, struck the
• 7:30
  Speaker 2: side of the aircraft and we had it sadly a fatality.
• 7:33
  Speaker 2: That flight crew Tama Joe Schultz, who is the captain
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  Speaker 2: on that one of the Navy's first fighter pilots. She
• 7:39
  Speaker 2: did a great job. And what that crew did is
• 7:42
  Speaker 2: also a subject of training. So yeah, most of the time,
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  Speaker 2: these flight crews just do an unbelievable job and it's
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  Speaker 2: sad when it suggests that they do otherwise.
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  Speaker 1: Amen to that Air India, I guess got a pilot
• 7:52
  Speaker 1: there that. I mean, come on, they don't pilots understand
• 7:58
  Speaker 1: the general you can't drink before flying. What happened with
• 8:02
  Speaker 1: this I failed to breathalyzer test.
• 8:04
  Speaker 2: Yeah, what took put in And depending on the airline,
• 8:06
  Speaker 2: it's either eight or ten or twelve hours a bottle
• 8:08
  Speaker 2: to throttle, meaning if you know you're on duty at
• 8:11
  Speaker 2: X amount of time, you cannot have anything to drink
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  Speaker 2: at all, so many hours before you report to duty.
• 8:17
  Speaker 2: That's for pilots, mechanics and others. So this incident happened
• 8:21
  Speaker 2: last month late and we're just not getting the details.
• 8:24
  Speaker 2: Where this crew was showing up Vancouver. They were taking
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  Speaker 2: an aircraft to Delhi, and somebody at the airport, one
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  Speaker 2: of the screeners or somebody with the airport operations noticed
• 8:37
  Speaker 2: one of the pilots behaving like perhaps they were under
• 8:40
  Speaker 2: the influence of something. We don't say they were drawnk
• 8:43
  Speaker 2: because you know, sometimes it could be medication they're reacting
• 8:45
  Speaker 2: to or whatever. So they did what they were supposed to.
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  Speaker 2: They reported it. The police were notified and they pulled
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  Speaker 2: the pilot off I think it was a captain and
• 8:54
  Speaker 2: gave him a pre flight alcohol test, which he failed,
• 8:58
  Speaker 2: so they were moved him from service. India had another
• 9:02
  Speaker 2: crew come in to take care of it. And when
• 9:04
  Speaker 2: you've got four hundred thousand pilots or whatever we've got worldwide,
• 9:07
  Speaker 2: anytime one of these things makes the news, it really
• 9:10
  Speaker 2: goes viral and people think, oh my gosh, you know,
• 9:12
  Speaker 2: are all these pilots drinking, And seems like women never
• 9:15
  Speaker 2: drink because it's always a man that gets caught. And
• 9:17
  Speaker 2: then I remind people we have probably less than four
• 9:19
  Speaker 2: percent of the world's population of pilots or women, so
• 9:23
  Speaker 2: statistically speaking, there's a better chance we're going to be
• 9:25
  Speaker 2: talking about a man. But obviously men and women both
• 9:29
  Speaker 2: have issues with substance, and in this case, it was caught,
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  Speaker 2: as most of these are, by somebody at the airport
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  Speaker 2: who notices something and says something, so great, job to
• 9:40
  Speaker 2: whoever was responsible for making sure that that was looked into.
• 9:43
  Speaker 1: Well, it's a good reminder all the pilots out the
• 9:45
  Speaker 1: world because these are widely reported. So you know, it's
• 9:47
  Speaker 1: just one more thing. Yeah, don't do that. Don't be
• 9:50
  Speaker 1: that guy. We'll Spirit.
• 9:52
  Speaker 2: You risk your whole career for something like that, right,
• 9:54
  Speaker 2: it makes no sense.
• 9:55
  Speaker 1: Now, Well, Spirit Airlines survive the year topic number three
• 9:58
  Speaker 1: here on your chart, Will they?
• 10:00
  Speaker 2: I hope? So? I think they're going to need to merge.
• 10:03
  Speaker 2: I think they're going to have to merge with Frontier,
• 10:05
  Speaker 2: or you know, somebody may come along and say, we
• 10:09
  Speaker 2: need some additional silver revenue tubes in our fleet. As
• 10:14
  Speaker 2: far as aircraft, and you know, spirits there with one
• 10:16
  Speaker 2: hundred and two or something of these airbus aircraft. Airbus itself,
• 10:20
  Speaker 2: the manufacturer has about a nine thousand plan back laws.
• 10:24
  Speaker 2: So if you're thinking, you know, I could really use
• 10:27
  Speaker 2: some aircraft, somebody might look in and go at acquiring
• 10:30
  Speaker 2: Spirit for no other reason than those resources. So you
• 10:33
  Speaker 2: just don't know. Now they've got an influx of cash
• 10:36
  Speaker 2: that's going to keep them moving that they're adjusting some
• 10:38
  Speaker 2: of the things that are eliminating a lot of the
• 10:41
  Speaker 2: not so profitable routes, which is good. They've reached an
• 10:43
  Speaker 2: agreement with their employees to for reduce pay and benefits.
• 10:47
  Speaker 2: Great job there. They're bringing in premium seats which are
• 10:50
  Speaker 2: going to allow them to addition create some additional revenue.
• 10:53
  Speaker 2: So brand they're checking all the boxes, They're doing all
• 10:55
  Speaker 2: the things that they need to do. The question is
• 10:58
  Speaker 2: the time on the clock. Are they gonna have enough
• 11:00
  Speaker 2: cash to keep things moving. Remember, they filed for bankruptcy
• 11:03
  Speaker 2: twice in the last year year and a half, so
• 11:05
  Speaker 2: they've gone through the Chapter eleven process more than once.
• 11:08
  Speaker 2: And you know what, we'll see where it goes. I
• 11:10
  Speaker 2: really hope that they survived. Now they don't fly into
• 11:14
  Speaker 2: Cincinnati at this point. But anytime you have a low
• 11:16
  Speaker 2: cost carrier, it helps in whatever market that they're in
• 11:19
  Speaker 2: to keep the fares down because you love that competition
• 11:23
  Speaker 2: between airlines, and anytime there's a merger or one of
• 11:26
  Speaker 2: these airlines goes out of business, the legacy carriers behind
• 11:30
  Speaker 2: closed doors are doing a snoopy dance and it gives
• 11:33
  Speaker 2: them the opportunity to raise fairs in a lot of
• 11:35
  Speaker 2: markets and make more money. Remember Delta and United last
• 11:39
  Speaker 2: year making a billion dollars in profit in a single quarter,
• 11:43
  Speaker 2: Thank you very much. So yeah, they would love to
• 11:45
  Speaker 2: see that happen. In fact that I think it was
• 11:47
  Speaker 2: the president of United said the low cost you know model,
• 11:52
  Speaker 2: it's broken, never really worked. Well, yeah, a lot of
• 11:55
  Speaker 2: these low cost carriers are like, we'll show you. So
• 11:58
  Speaker 2: that's why I'm always cheering for the little guy.
• 12:00
  Speaker 1: As you know CVGS where we fly in and out
• 12:02
  Speaker 1: of I remember when there weren't any low cost carries.
• 12:05
  Speaker 1: We were one of the most expensive airports in the country.
• 12:07
  Speaker 1: Welcome to the reality of competition. Let's bring it now
• 12:10
  Speaker 1: we're the.
• 12:11
  Speaker 2: Airport that a lot of people around the country want
• 12:13
  Speaker 2: to be. I can't tell you the number of times
• 12:15
  Speaker 2: I've been on a Sacramento in La San Diego, a
• 12:20
  Speaker 2: Chicago New York radio station and they say, Jay, we
• 12:23
  Speaker 2: we've looked into the airport at Cincinnati. My gosh, you
• 12:25
  Speaker 2: know there used to be a hub they had. This
• 12:27
  Speaker 2: happened and now they're, you know, a mega hub and
• 12:29
  Speaker 2: cargo and they've got some of the cheapest fairs now
• 12:31
  Speaker 2: in the country. How did they do it? And it
• 12:34
  Speaker 2: comes back to the low cost carriers on the commercial
• 12:36
  Speaker 2: side of things, and we are the envy of the world.
• 12:40
  Speaker 2: The Wall Street Journal a couple of years ago did
• 12:42
  Speaker 2: a great article on the turnaround at CBG, and I'm
• 12:46
  Speaker 2: sworn to secrecy because there's a lot of names I'd
• 12:48
  Speaker 2: like to drop here people that are responsible for that
• 12:51
  Speaker 2: at the airport, and I'm forbidden to do so. But
• 12:54
  Speaker 2: they're working NonStop to do a great job. And that's
• 12:57
  Speaker 2: why I love seeing the community support the local lost carriers.
• 13:00
  Speaker 2: Or when we get a britsh Airways or a new
• 13:02
  Speaker 2: international carrier that comes in, there's immediate support there as well.
• 13:06
  Speaker 2: Delta or American adds more flights, bigger airplanes, there's an
• 13:10
  Speaker 2: immediate response to that as well. So, man, this market's
• 13:13
  Speaker 2: just doing a great, great job, and I just wanted
• 13:15
  Speaker 2: to continue.
• 13:15
  Speaker 1: Never thought i'd hear those words. Wasn't that long ago?
• 13:18
  Speaker 1: Never would anybody even predict that possibility keeping low.
• 13:22
  Speaker 2: Cost carriers came here to die? That was it? In Frontier,
• 13:26
  Speaker 2: Well you look it, hats off to them. They led
• 13:28
  Speaker 2: the way. They had one flight of day to Denver
• 13:30
  Speaker 2: that they did that for seven years. They came to Cincinnati,
• 13:33
  Speaker 2: people said, you got to be nuts and then here
• 13:34
  Speaker 2: comes Allegiant, then here comes Southwest moving the Daton operation
• 13:38
  Speaker 2: and boom it went from there with so many other carriers,
• 13:41
  Speaker 2: and yeah, you can go around trip to Florida forro
• 13:44
  Speaker 2: under one hundred bucks. Can't do that without low cost carriers.
• 13:47
  Speaker 2: And thank you for that.
• 13:47
  Speaker 1: Let's pause, bring j back and he'll tell you why
• 13:50
  Speaker 1: you shouldn't wash your hands while on a flight in
• 13:54
  Speaker 1: the lavatory eight forty seven right now, if you have
• 13:56
  Speaker 1: KARCD talk station fifty five, the if you have kercdtalk
• 14:01
  Speaker 1: dation Brian Thomas that I heard media aviation expert Jay
• 14:03
  Speaker 1: Ratliff moving through the topics this morning. I think we'll
• 14:06
  Speaker 1: have time to get to American airlines doing using artificial
• 14:09
  Speaker 1: intelligence for the benefit of its customers. But I got
• 14:11
  Speaker 1: to ask you about this recent study that apparently was
• 14:14
  Speaker 1: done warning passengers to never wash their hands during a
• 14:18
  Speaker 1: flight using the laboratory. Is this like the coffee like,
• 14:21
  Speaker 1: don't drink the coffee on the airplane?
• 14:23
  Speaker 2: Yes, sir, I knew you would be all over that
• 14:26
  Speaker 2: because you're right. But yeah, this comes from the Center
• 14:28
  Speaker 2: for Food as Medicine and Longevity. It's a nonprofit organization
• 14:32
  Speaker 2: and they poured over three years of data and they
• 14:34
  Speaker 2: actually assigned airlines a grade. Now, if you are ever
• 14:38
  Speaker 2: at airplanes when they are working on the water lines
• 14:42
  Speaker 2: and you see the mechanic pull it and look at it,
• 14:45
  Speaker 2: you're like, oh my gosh, water coming, I mean, is
• 14:48
  Speaker 2: it's crudd It is just Yeah, So when Cherry and
• 14:52
  Speaker 2: I are on an airplane, it's no coffee. If there's
• 14:56
  Speaker 2: ice and it comes in bag dice that comes in,
• 14:58
  Speaker 2: that's fine, but no, I mean, and yes, as far
• 15:01
  Speaker 2: as washing your hands, you need to be careful because
• 15:05
  Speaker 2: this study came out and said, look, if you're flying
• 15:07
  Speaker 2: Delta airlines, they were given a grade of an A.
• 15:10
  Speaker 2: Fact they in Frontier the only two airlines that received
• 15:13
  Speaker 2: and A from their water cleanliness side of things. The
• 15:17
  Speaker 2: last airlines a B. But then you get down to
• 15:20
  Speaker 2: American airlines, the Jet Blue, D and D they're they're
• 15:24
  Speaker 2: not doing well at all there. So they said that
• 15:26
  Speaker 2: there's instances of E. Coli bacteria in the water samples.
• 15:31
  Speaker 2: Two positive tests from E. Coli from Jet Blue. As
• 15:36
  Speaker 2: if the bathroom isn't a laboratory enough for germs. Now, yeah,
• 15:41
  Speaker 2: this end and you know they ought to have a
• 15:43
  Speaker 2: hazmat sticker on the outside the door. I think that
• 15:45
  Speaker 2: would be the best way to describe. Never let your
• 15:48
  Speaker 2: kids ever, ever, ever go in there barefoot ever, because
• 15:52
  Speaker 2: of just how bad that it is. And yeah, now
• 15:54
  Speaker 2: the water is so it's again. You and I've talked
• 15:57
  Speaker 2: about the water to be careful and not to do
• 16:00
  Speaker 2: the coffee and the other types of things. And most
• 16:02
  Speaker 2: people that fly a lot, and especially those who have
• 16:04
  Speaker 2: listened to us, recognize that's not the thing to do.
• 16:08
  Speaker 2: So yeah, it's just another reminder here in apologies for
• 16:12
  Speaker 2: anybody that's, you know, trying to enjoy their breakfast or
• 16:14
  Speaker 2: coffee this morning. But look, you didn't get off an airplane,
• 16:16
  Speaker 2: so you should be happy.
• 16:17
  Speaker 1: No, But you know, there's a whole bunch of people
• 16:19
  Speaker 1: out there who sort of I think joining the Mile
• 16:21
  Speaker 1: High Club might be a good idea. Note you don't
• 16:23
  Speaker 1: want to be in there in that festering peatrie dish
• 16:27
  Speaker 1: of bacteria, gross.
• 16:31
  Speaker 2: Panes where they pull out the black light and they
• 16:32
  Speaker 2: shine and and see everything. Yeah, going there, it's gonna.
• 16:36
  Speaker 1: Be the same thing, florid almighty. Yeah, Like well you asked,
• 16:40
  Speaker 1: like at Jackson Pollock Painting Joseph's American Airlines using artificial
• 16:44
  Speaker 1: intelligence to actually benefit its customers. What's going on with
• 16:46
  Speaker 1: this one?
• 16:47
  Speaker 2: I love this. What they've done is they've Delta, of course,
• 16:51
  Speaker 2: is using artificial intelligence for pricing fares, which is actually
• 16:54
  Speaker 2: working against us. Not a big fan of that. So
• 16:58
  Speaker 2: American Airlines said, no, we're gonna use artificy sh'll intelligent
• 17:00
  Speaker 2: a little bit different in our flight following and flight
• 17:02
  Speaker 2: management process where we can actually plug all this in there,
• 17:06
  Speaker 2: and we're testing it in Dallas. So the flights are
• 17:09
  Speaker 2: running late, we can use our artificial intelligence software to
• 17:12
  Speaker 2: tell us how much we can delay a flight going
• 17:16
  Speaker 2: out of Dallas to accommodate people coming in late. So
• 17:21
  Speaker 2: they may see that a flight to New York, which
• 17:24
  Speaker 2: they are normally block, to block whatever time it might
• 17:26
  Speaker 2: happen to be. Maybe the airflow is not as crowded
• 17:30
  Speaker 2: as normal, maybe they've got good weather, maybe more of
• 17:32
  Speaker 2: a direct route. Artificial intelligence so tell them that flight
• 17:35
  Speaker 2: can lead ten to twelve minutes late and still arrive
• 17:38
  Speaker 2: on time. Brian. They're using this to try to better
• 17:41
  Speaker 2: serve their customers, and I cannot I can't wait till
• 17:44
  Speaker 2: the next time I want on our Dallas affiliate because
• 17:46
  Speaker 2: I want to want to brag on American they're in Dallas,
• 17:49
  Speaker 2: because what they're doing is trying this. It's working out
• 17:52
  Speaker 2: very well. Obviously, customers love it, and as a result,
• 17:55
  Speaker 2: what's taking place is they're thinking about using this across
• 17:58
  Speaker 2: the country at other hubs. Now, you know, I've been
• 18:00
  Speaker 2: on a Delta flight where I rushed to get from
• 18:02
  Speaker 2: one gate to the next with a bunch of people,
• 18:04
  Speaker 2: where they let the connecting flight leave ten minutes early
• 18:06
  Speaker 2: and then look at me like it's my fault. Here's
• 18:08
  Speaker 2: American Airlines saying, you know, we'd really like to put
• 18:11
  Speaker 2: the customer first. And I love it when they're doing that,
• 18:14
  Speaker 2: and I wish other carriers would have that mentality. But
• 18:18
  Speaker 2: you know, American used to be the flight leaves on time,
• 18:21
  Speaker 2: regardless of who has to die. Again, that's an overreach,
• 18:24
  Speaker 2: but that was it, and nothing ever left late, and
• 18:27
  Speaker 2: airline agents at the gate were held to extreme measures
• 18:31
  Speaker 2: if one of their flights left late, and American finally said,
• 18:34
  Speaker 2: you know what, yes, the late flights cost this money,
• 18:37
  Speaker 2: but there's a little wiggle room. So they relaxed it
• 18:40
  Speaker 2: and said, if it's the agent's call now. If they
• 18:43
  Speaker 2: need to let that flight leave a minute or two
• 18:45
  Speaker 2: late based on the customer's needs, then that's what we're
• 18:49
  Speaker 2: going to do. And it changed the entire mindset. The
• 18:52
  Speaker 2: agents love this, customers absolutely love it, and again, hats
• 18:56
  Speaker 2: off to American Airlines. It's an incredible story. We rarely
• 18:59
  Speaker 2: get to talk about increase in customer service when we
• 19:01
  Speaker 2: talk about airlines.
• 19:02
  Speaker 1: Good call, just real quick. Any problem with the air
• 19:05
  Speaker 1: travel out there hub Lize, Denver.
• 19:08
  Speaker 2: Early, Chicago late. Other than that, just don't go to
• 19:11
  Speaker 2: des Moines. They're getting cream, but that's not a hub,
• 19:13
  Speaker 2: so we don't care.