Episode 477 Recruiting and Retention with AI with Joel Sylvester
On this episode of the Lead Up Podcast, host Mike Harbour talks with Joel Sylvester, Partner and Chief Client Officer at Five Star Call Centers, about leadership, workforce challenges, and how AI is transforming recruiting, training, and coaching across large, distributed teams.
For healthcare leaders facing staffing shortages, rising labor costs, and the need for consistent patient experience, this conversation explores practical ways technology can support frontline teams.
Joel shares how AI can dramatically speed up hiring and improve candidate fit by converting resumes into applications…
The skinny
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