Latest / The Turn: Blue Collar to Billions
They Didn't Buy His Customers. They Bought His Culture.
Phil Cooper joined the family pest control business in 1984. He got handed the title of commission-only door-to-door salesman, and went to work. His brother wanted nothing to do with pest control — he hated the pesticides, hated the smell, wanted to be a scientist. Phil restructured the company so his brother could come back as an entomologist instead. That decision became the thing that eventually attracted Terminix.
Phil's dad gave him an ultimatum at graduation: prove yourself by 30, or the business stays his. Six months before Phil's 30th birthday, his dad transferred the stock — gifted…
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