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The reinvention of Kitchens International
This week we're talking to Graham Johnston, the new owner and CEO of Kitchens International, following the management buyout that has returned one of Scotland's best-known luxury kitchen retailers to independent ownership.
After a career leading customer experience and digital transformation at companies including Three, Optical Express and Asda, Graham explains why he believes the future of kitchen retail still revolves around great designers and inspiring showrooms, even as AI begins to reshape the customer journey.
We discuss why he's investing in three new locations despite a challenging…
The skinny
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