Lara Klick - Klick Advisors - Why Patient Feedback Rarely Leads to Better Care
Lara Klick is the Founder and President of Klick Advisors LLC. She is based in Tampa Bay, Florida, USA.
Klick Advisors is a trust-centered consulting practice that helps healthcare leaders and teams navigate high-stakes moments with clarity, empathy, and courage.
Lara heard our episode from March where Melanie Disse explored why companies ask for feedback, but don't use it. She suggested that this subject could be explored futther with a focus on healtcare and the Patient Experience - so Mark Hillary called Lara to explore feedback, PX, and designing better healthcare experiences.
Lara has…
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