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1,817 The Power of Small Courtesies in Multifamily: Why Little Things Matter
Ever wonder what truly impacts your team or your customers? It’s not always the significant, flashy initiatives—the small courtesies leave the most profound mark. Let’s discuss how these seemingly trivial moments can make all the difference in your multifamily organization. Welcome back to the Multifamily Collective! Tonight, I want to share a quote that resonated with me: "Courtesies of a small and trivial character are the ones which strike deepest to the grateful and appreciating heart." - Henry Clay. This quote reminded me that while we often focus on large, complex initiatives in our…
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