COVID tests are free, except... when they're not
Anna's insurance company said it would pay 100 percent for COVID-related testing. And then they left her to pay a giant bill.
She got help, thanks to a viral tweet, but... her story exposes big loopholes in consumer protections. We learn how to avoid falling in.
And: The way people responded to her tweet was generous, moving, and... complicated. Uncomfortable. Weird. Even with everybody doing their absolute best. (And, we should say, with as happy an ending as any of us get these days.)
Anna's story gets right to the heart of some of the really weird ways that dealing with the cost of health…
The skinny
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