This Week: All about Broadband and Wireless Net Promoter Score
Analysts Don Kellogg and Roger Entner discuss the latest news in telecom, media, and technology.
0:30 Roger recently presented at the New Street Research / BCG Future series conference- what the Recon Analytics data says about Net Promoter Score
4:30 What the industry has learned with FWA
7:00 The relationship between ARPU and NPS
14:00 Verizon FWA has separated from the rest of the industry in the last several months
Tags: telecom, telecommunications, business, wireless, cellular phone, Don Kellogg, Roger Entner, Fixed Wireless Access, FWA, Net Promoter Score, NPS, Verizon, T-Mobile
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.