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KOSTER REALTY TEAM with COMFORTING HANDS HOSPICE · One on One With a Professional

• 0:04
  Speaker 1: Good morning, good morning, good morning. Welcome, welcome, welcome, one
• 0:06
  Speaker 1: on one with the pros. But I'm getting double teamed today.
• 0:10
  Speaker 1: We have Miss Shelley Coster in with us today. And
• 0:12
  Speaker 1: you brought a friend, didn't you, Shelley.
• 0:14
  Speaker 2: I sure did a great friend. I can't wait for
• 0:16
  Speaker 2: you guys to hear all about it.
• 0:18
  Speaker 1: Well, this is going to be really, really nice. We
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  Speaker 1: have Tiffany Roach who is with Comforting Hands Hospice today
• 0:24
  Speaker 1: and this is the show where we provide you some resources,
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  Speaker 1: some guidance, and of course some trusted expertise to help
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  Speaker 1: seniors in their families navigate life's transitions with confidence. And
• 0:37
  Speaker 1: I underscore that with confidence not Today. We're discussing a
• 0:41
  Speaker 1: topic that many families are going to face at some
• 0:43
  Speaker 1: point but don't really fully understand until they need it.
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  Speaker 1: It's called hospice care. And once again, Shelley is with
• 0:52
  Speaker 1: issue is the senior real estate specialist in Tiffany Roach
• 0:55
  Speaker 1: as the marketing and volunteer coordinator with the Comforting Hands Hospice.
• 1:00
  Speaker 1: So welcome aboard. Let's go ahead and ask kimpany question here.
• 1:05
  Speaker 1: First of all, let's start with the basics. What is
• 1:09
  Speaker 1: hospice care?
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  Speaker 3: So hospice care is life limiting illnesses that the information
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  Speaker 3: gets provided from your doctor. It is comfort care focused
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  Speaker 3: on the quality of life. And we're just here just
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  Speaker 3: to make everybody just as comfortable as possible through some
• 1:29
  Speaker 3: of their hardest decisions and life processes.
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  Speaker 4: And you know what the name says, it all with
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  Speaker 4: comforting hands.
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  Speaker 1: You're there to provide some reassurance and just everything else.
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  Speaker 1: What aren't some of the biggest misconceptions that people might
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  Speaker 1: have about hospice care.
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  Speaker 3: That we don't just cover one specific illness. We cover
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  Speaker 3: various ones, which I have a little for sure here
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  Speaker 3: that we give. So we cover cancer, dementia, heart disease,
• 2:00
  Speaker 3: HIV and AIDS, liver disease, pulmonary disease, neurologic disease, renal failure, stroke,
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  Speaker 3: and coma. And the nurses look over all those labs
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  Speaker 3: they get sent to us and kind of see where
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  Speaker 3: they're at in any of those stages. The prognosis usually
• 2:20
  Speaker 3: is six months or less from the doctor, and we
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  Speaker 3: like to shift the focus from the curative treatments to
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  Speaker 3: giving you comfort and just the quality of life for
• 2:31
  Speaker 3: the time that they have left.
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  Speaker 1: That's so very very important now a lot of families
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  Speaker 1: and I've seen this from experience too. They seem to
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  Speaker 1: wait till the very end before contacting the hospice. Any
• 2:42
  Speaker 1: idea why that happens and what benefits can come from
• 2:46
  Speaker 1: maybe even involving hospice a little early.
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  Speaker 3: So most of the time it's just that they're scared
• 2:51
  Speaker 3: to make that decision. Sometimes they're lacking the knowledge of
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  Speaker 3: what our services actually do and help the family with
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  Speaker 3: are all normal. Sometimes they feel like they're just giving
• 3:04
  Speaker 3: up the fight when the families or the patient want
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  Speaker 3: to fight more and it's just sometimes not in the cards.
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  Speaker 3: And then just making that decision is probably one of
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  Speaker 3: the hardest things either for the family if the patient
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  Speaker 3: can't help make that decision, So reaching out to hospices
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  Speaker 3: or even nursing home sooner rather than later, just do
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  Speaker 3: your research, and that way you know kind of what
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  Speaker 3: the family member or friend wants, and that way everybody
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  Speaker 3: can be on board when the time comes to actually
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  Speaker 3: take those steps to provide the most comfort.
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  Speaker 4: Well, thank you very much for letting us know that, Shelley.
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  Speaker 1: In your work, you help seniors out and their families
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  Speaker 1: through these big life transitions, and how often do healthcare
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  Speaker 1: decisions and housing decisions happen at the same.
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  Speaker 2: Time many times, way more than most people think. And
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  Speaker 2: Tiffany and a touch base on this as well, and
• 4:02
  Speaker 2: which we talk about every show, Tom and that is
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  Speaker 2: just the more knowledge you have and the more prepared
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  Speaker 2: you are, and the earlier you have those conversations so
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  Speaker 2: much better and they will.
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  Speaker 5: The great thing about all.
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  Speaker 2: Of our organizations and the health care facilities, they all
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  Speaker 2: work very well together to help guide the families.
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  Speaker 4: They do. They really do.
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  Speaker 1: Tiffany, You've seen hospice from a lot of different perspectives.
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  Speaker 1: M HM.
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  Speaker 4: You were involved in direct.
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  Speaker 1: Patient care and now serve as the marketing volunteer coordinator.
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  Speaker 1: What drew you to hospice care? What keeps you so
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  Speaker 1: passionate about what you do?
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  Speaker 3: So the passion is always my mom, and I actually
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  Speaker 3: have seen it from another side. So my mom was
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  Speaker 3: on our services for a day, so I've also seen
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  Speaker 3: it from that side of that point of view, and
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  Speaker 3: it's hard. So I completely have complete compassion and understanding
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  Speaker 3: with all the feelings that come with it. We just
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  Speaker 3: want everybody just to witness that our company just wants
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  Speaker 3: them to be comfortable and express you know their feelings
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  Speaker 3: on everything. And then what drew me to hospice is
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  Speaker 3: I was actually with another company at the time, and
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  Speaker 3: I've been familiar with the staff that works at Comforting Hands. Specifically,
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  Speaker 3: Lorie was one of the nurses that I actually got
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  Speaker 3: to see in action taking care of a patient that
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  Speaker 3: I was taken care of that needed hospice care, and
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  Speaker 3: just the knowledge and compassion that they showed encouraged me
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  Speaker 3: to apply for hospice and thankfully they hired me.
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  Speaker 1: And that you talked about any experience you had or
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  Speaker 1: a listen that was learned through caring for patients and
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  Speaker 1: families and that impacts you still today, doesn't it does well.
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  Speaker 3: So my mom is just my strength and every decision
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  Speaker 3: that I make, and she was a single mom raising
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  Speaker 3: for so she's definitely the greatest person I've ever met.
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  Speaker 3: But just always providing compassion to the families that are
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  Speaker 3: really out their lowest, hardest decision making and then everybody
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  Speaker 3: experiences the situations differently, so just understanding where they're coming
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  Speaker 3: from at that point is just the most important experience
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  Speaker 3: lesson that I've learned from taking care of my mom
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  Speaker 3: to being an aide and doing the showers and meeting
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  Speaker 3: families to now the business side of it. So I've
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  Speaker 3: been on all sides of it. So it's really good
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  Speaker 3: knowledge to know.
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  Speaker 1: Great Shelly, this topic is especially personal for you. Earlier
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  Speaker 1: this year, Tiffany was a part of the team that
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  Speaker 1: cared for.
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  Speaker 2: Final Tiffany was a huge part of so she's of
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  Speaker 2: the team and she's much more than a friend. She
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  Speaker 2: was actually I think what people don't realize is they're
• 7:00
  Speaker 2: there to take care, like they made my mom feel
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  Speaker 2: so comfortable, came in, helped with the showers, watch her,
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  Speaker 2: but mainly just took care of not only her, but
• 7:09
  Speaker 2: of my stepdad and of us. Stayed in contact. Was
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  Speaker 2: just so loving and caring and right there with us.
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  Speaker 5: To the very end. And I actually was on vacasion.
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  Speaker 2: Tiffany would be would call me every day, keep me
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  Speaker 2: up to date, and then finally said, Shelley, you need
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  Speaker 2: to get back, and you need to get back now.
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  Speaker 2: And just knowing that they were in such she was
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  Speaker 2: in such good hands. And they have the hugest hearts.
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  Speaker 2: You guys have the most servant hearts of anybody. Because
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  Speaker 2: I couldn't do what they do, but they do it
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  Speaker 2: well and they do it with love and passion and
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  Speaker 2: just held our hand all the way through and guided
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  Speaker 2: us when was the right time to take her in,
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  Speaker 2: when to take her to a nursing care facility, or
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  Speaker 2: they're the ones that also kind of directed us to
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  Speaker 2: the journey home as well. So their goal is genuinely
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  Speaker 2: to make sure that we get to focus on the
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  Speaker 2: patients as a family, and they're there to guide us
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  Speaker 2: through the right decisions to make.
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  Speaker 1: Tiffani, what do families that tell you most often about
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  Speaker 1: their experience.
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  Speaker 3: Most of them usually say that they wish they started
• 8:19
  Speaker 3: sooner kind of or wish that we could help them
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  Speaker 3: a lot longer. Sometimes that's not the case, but we're
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  Speaker 3: here every day to answer the phone calls, answer any
• 8:29
  Speaker 3: questions they have, and then we just encourage everybody just
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  Speaker 3: to do their research, whether if staying home is an
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  Speaker 3: option or nursing home or facilities assisted living. Just it's
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  Speaker 3: important to do your research and know that you have
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  Speaker 3: a choice and the care that you're wanting provided for
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  Speaker 3: your family members very good.
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  Speaker 1: Back to Shelley, one of the goals of the Senior
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  Speaker 1: Real Estate to a Specialist program was helping families prepare
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  Speaker 1: for major life transitions when they occur. So why is
• 9:03
  Speaker 1: planning ahead so important? I think we're getting a handle
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  Speaker 1: on this.
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  Speaker 5: Now, Yeah we are.
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  Speaker 2: I hope we are, tom because it's very important. And again,
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  Speaker 2: going through it, I think the same experience withativity is
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  Speaker 2: I wanted to make sure that I let everyone know,
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  Speaker 2: you know, we want to stay downsizing. When is the
• 9:20
  Speaker 2: right time to write size for what you're needing? But
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  Speaker 2: also what are all of the care facilities?
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  Speaker 5: And we don't know.
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  Speaker 2: I mean we think we've got a while to plan it,
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  Speaker 2: but you know, that snuck up on me very very quickly.
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  Speaker 2: So I'm forever grateful for all the people that were
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  Speaker 2: there to help guide me. And I just want everybody
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  Speaker 2: to be more educated so they can make those decisions
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  Speaker 2: when it's the right time, so that the family, the
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  Speaker 2: patients know, the ones that are providing for them know,
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  Speaker 2: and they're more comfortable with those decisions that they make
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  Speaker 2: they're educated.
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  Speaker 1: And Tiffany, when should families begin learning about hospice services
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  Speaker 1: even if they don't need them. I would almost say
• 10:02
  Speaker 1: today we.
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  Speaker 3: Are available to like I said, to answer any phone calls,
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  Speaker 3: any questions. And actually I've been working with various companies
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  Speaker 3: in the community to do informationals and just have like
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  Speaker 3: sometimes it's a come and go or like the health fairs.
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  Speaker 3: And I'm just talking more about hospice, but I have
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  Speaker 3: two informationals this month with elder Care and another one
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  Speaker 3: with Bartisville Senior Citizen Apartments. Just getting the word out there.
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  Speaker 3: Even if they don't need it today, tomorrow or a
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  Speaker 3: year from now, they'll have that information given to them.
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  Speaker 3: And also just me talking to them and explaining the services.
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  Speaker 1: And what signs might indicate it should be time to
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  Speaker 1: have that conversation.
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  Speaker 3: If they're starting to see like a lot of weight
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  Speaker 3: loss and like rapid decline in their health, if they're
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  Speaker 3: not able to do certain ADLs like bathing or transferring themselves.
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  Speaker 3: There's lots of things that go into qualifying for our services,
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  Speaker 3: the lab results, the progression of their illnesses. We look
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  Speaker 3: at all of that when information gets sent over to
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  Speaker 3: us for the patient.
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  Speaker 1: Now, for listeners, you might have aging parents or loved ones.
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  Speaker 1: What's the conversation that they should start having now rather
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  Speaker 1: than waiting on the crisis.
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  Speaker 4: I'll start with you.
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  Speaker 2: Shalling well, I think it's you know, hopefully you have
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  Speaker 2: time to sit and planned for that, and if you do,
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  Speaker 2: you need to start having those conversations just when you
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  Speaker 2: see hell declined, and even just at the age just
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  Speaker 2: know because anything can happen quick, right, We've talked about
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  Speaker 2: that you.
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  Speaker 5: Don't know, and so just the more you know.
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  Speaker 2: I'm sixty, so I'm happy to know all of the
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  Speaker 2: information so that i can create a plan so it's
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  Speaker 2: not dropped all my kids when something happens, or God
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  Speaker 2: forbid it happen unexpectedly. So I think the more open
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  Speaker 2: you can have with your loved ones, the more you
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  Speaker 2: can make them feel comfortable.
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  Speaker 5: I think it's never too soon.
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  Speaker 1: Never too soon, And surely I want to get to
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  Speaker 1: I mean, Tiffani, I want to get with you here
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  Speaker 1: about comforting a hand's hospice. You mentioned that you work
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  Speaker 1: with volunteers and you rely on them too. I tell
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  Speaker 1: us about your volunteer program.
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  Speaker 3: So we train just like we do actual employees. They
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  Speaker 3: have a whole process application they go through. They answer
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  Speaker 3: questions kind of what they know about hospice care, so
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  Speaker 3: it kind of lets me touch base on what they
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  Speaker 3: don't know. They we do a background check and fingerprint,
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  Speaker 3: so it's just like they're an actual employee, But we
• 12:43
  Speaker 3: just want to make sure that our patients and families
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  Speaker 3: and volunteers and our staff are safe just like they
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  Speaker 3: would be an actual employee.
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  Speaker 1: Now, I understand we have some volunteers volunteer opportunities that
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  Speaker 1: are available.
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  Speaker 4: But what really makes a good hospice volunteer.
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  Speaker 3: Being compassionate and the reliability of showing up for patients
• 13:06
  Speaker 3: or in the office, just providing that companionship, helping people
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  Speaker 3: at some of their most vulnerable times very good.
• 13:15
  Speaker 1: And now, what's the one thing you want people to
• 13:18
  Speaker 1: take away from today's conversation?
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  Speaker 4: What do you want them to mostly know about hospice care?
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  Speaker 3: Not to be scared, to get the information and start
• 13:27
  Speaker 3: the process, not necessarily if they're not ready for it,
• 13:31
  Speaker 3: but just reaching out and getting the information and showing.
• 13:35
  Speaker 1: How does hospice fit into the bigger picture of helping
• 13:37
  Speaker 1: families navigate senior transitions with dignity, which is very fun
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  Speaker 1: and also important.
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  Speaker 4: Confidence.
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  Speaker 5: Confidence.
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  Speaker 2: Yeah, that's it's and that's what I'm very passionate about,
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  Speaker 2: is helping them connect with the right people. But it's
• 13:53
  Speaker 2: just educating yourself. It's it's getting them in being ahead
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  Speaker 2: of it.
• 14:00
  Speaker 5: Don't rush.
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  Speaker 2: We don't want you to make a rash rush decision.
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  Speaker 2: We want you to make an educated one.
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  Speaker 1: All right. I want to thank you both for joining
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  Speaker 1: us today. This is great and we've been talking with
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  Speaker 1: Shelley Coster with the Senior real Estate Specialist radio show
• 14:16
  Speaker 1: here and also Tiffany Roach with Comforting Hands Hospice, and
• 14:20
  Speaker 1: today's conversation reminds us that planning ahead and understanding available
• 14:24
  Speaker 1: resources can make ones life most difficult transitions a little
• 14:29
  Speaker 1: bit easier.
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  Speaker 5: For everyone, everyone
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  Speaker 1: And I want to thank everybody for listening, and I
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  Speaker 1: want to thank you both for coming in n all right, folks,
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  Speaker 1: you've been watching and listening to our program right here
• 14:41
  Speaker 1: on K one