Latest / The Insurance Growth Lab
How Seth Zaremba Took Retention from 87 to 94% at ZINC Insurance
Callan Harrington sits down with Seth Zaremba, CEO of b atomic and ZINC Insurance, to break down how he built extreme efficiency into an insurance agency and turned it into industry-best margins. Seth is one of the most resilient entrepreneurs in the space, and he opens up about the reality of holding your breath through the hard times as a founder.
Seth explains how he reduced insurance operations to their smallest processes, measured the cost per transaction, and used that data to reshape how his team worked. He shares why hiring more people was the wrong answer, how he moved retention from…
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