#080: Change The Energy, Change The Outcome: Getting What You Need

Encore Living · Mar 21, 2023 · 7m

"I'm sorry, there's nothing I can do." Sound familiar? Maybe you've run into a customer service brick wall like this, where the representative says they can't help you any more. Oh sure, you could throw a tirade and end up on someone's TikTok (or worse, maybe you end up in jail.)

Instead, manage the situation using a four-step process I talk about in this episode. The steps are:

Express your understanding of the situation

Tell them you appreciate their efforts on your behalf

Explain what your most important need is

Ask what they CAN help you with

I use an example to elaborate on these four…