Keys to Becoming a Digital Bank

Banking Transformed with Jim Marous · Dec 3, 2019 · 34m

Digital transformation in banking cannot occur without rewiring back-office processes, including streamlining operations and integrating data sets. But the most important transformation that must occur is with the culture and leadership at traditional financial institutions.

A digital culture is customer-centric, with latitude given for employees to make decisions on behalf of the customer. A digital culture also supports creativity and innovation — again, on behalf of the customer.

To get a great perspective on how legacy banks must disrupt themselves, we spoke to Chris Skinner, best-selling…