Fortnum & Mason’s Approach to Innovation, Experience, and Staying Human | RTS 2026

Omni Talk Retail · Apr 23, 2026 · 9m

In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London from the Vusion podcast studio, Chris Walton catches up with with Iain Robertson, Chief Operating and Innovation Officer at Fortnum & Mason, to discuss how one of the world’s most iconic heritage retailers is approaching innovation while staying deeply rooted in human experience.

Iain shares how Fortnum & Mason blends operations, technology, and innovation under one leadership structure, and why that integration is critical to identifying meaningful opportunities across the business. He explains why the…