Latest / Tech Leadership with Fexingo: Engineering Managers, CTOs, and Technical Leadership Conversations
How a CTO Uses an Incident Commander Role to Handle Outages
When the site goes down, most teams panic. This episode examines how one CTO implemented a structured incident commander role modeled on emergency response protocols. Lucas and Luna walk through a real outage at a mid-sized SaaS company where the commander's clear decision-making reduced mean time to resolution by over 50 percent. They discuss the five key responsibilities of the role, how to train for it, and common pitfalls like the commander jumping into debugging. If you've ever been in a war room with too many voices, this episode offers a concrete playbook for bringing order to chaos —…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.