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How to Drastically Improve Customer Retention #2027
In episode #2027, Neil and Eric unpack their methods for how to drastically improve customer retention. If you’re struggling with customer retention then there are several things that could be causing it, from your positioning to your customer service. Tune in to find out how to identify what is causing more churn than you’d like and how to turn things around!
TIME-STAMPED SHOW NOTES:
[00:20] Today’s topic: How to Drastically Improve Customer Retention.
[00:30] A summary of our definition for customer retention.
[01:11] The recommended metrics for customer retention in B2B and SaaS…
The skinny
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