Latest / The Refrigeration Mentor Podcast / Episode 382. Why Techs Get Stumped on Supermarket Racks (How To Fix It)

Transcript

Episode 382. Why Techs Get Stumped on Supermarket Racks (How To Fix It) · The Refrigeration Mentor Podcast

• 0:00
  Speaker 2: My name is Trevor Matthews, founder of refrigeration mentor.com. Over the past decade, I've trained tens of thousands of refrigeration technicians and contractors on supermarket refrigeration, and I've seen the same problem across the industry. Technicians are under pressure, second guessing, and getting stuck on jobs too long.
• 0:03
  'cause I've been to a ton of them. And one of the big things is, is that. A, some contractors don't understand that at school, these technicians that do their apprenticeship programs, they're learning about 10%, about of what they know, 10 to 20%. So when they finish their apprenticeship and they're, they become journeyman after four or five years.
• 0:06
  If they don't know that is, that shouldn't be your, your your big concern. Your big concern is how do I develop these, these tech. Technicians on my team as fast as possible to get them to the level that they need to be. Because one of the things is when you take a technician who's doing, say construction for a long time, they want to get in the service and you just throw them in service call and say if you have any you know, if you have any questions, just call the lead technician or just call me and I'll help you out.
• 0:09
  Okay, after the pump down is we close the, the, the sort, the suction stop all of a sudden that closes to make sure that, okay, nothing else is happening inside that aveor. What happens next? How does that actually happen? Well, A board sends out a signal to that suction shop to close that. And actually even before that, that so line, how it closed was by a relay from the time of that defrost.
• 0:12
  You know, when you showed me how to pump out that the oil outta that compressor into the reservoir, I went and did it. Now I don't have to drop the oil of all these compressors that I did for years. Now I just pump it out and now I can work on the compressor. I save the customer a couple hundred dollars every time I do that because before I used to drain it out and then add, add a gallon.
• 0:15
  And this is where this intimidation not even overwhelming. For them. They're like, holy shit. So they call a technician, maybe one of the phone numbers. How do I get into the store? 1, 5, 3, 4 store. And so they, they get in there and then they gotta play around, which is good. This is how you learn. But if you prepared them, you know, in that three month probation period that you have, and put them in a development path over that three months to help teach them on the equipment they're gonna work on.
• 0:18
  Maybe they want to be better technical at controls. Just because they've been doing it for 10 or 12 years at your company doesn't mean they're as skilled as they want to be. That, and this is a fact, I talk to lots of them. They're just like I'm really good on an E two controller. I don't have a clue what really, when I go to a a Microthermal store, I kind of know how to navigate, but I wouldn't know where to go find a hot gas injection set up.
• 0:21
  And I know it's a tough, it can be a tough game, but really this is how we position our supermarket academy. This is how we fast track these technicians, really getting them into more of rack specialists versus service technicians because. What, what you need to do is really companies, this is, this is kind of the way I see it.
• 0:24
  You gotta be making sure that, that, that, that pr, the oil failure onic pan controller, danfo controller, whatever the controller is, cuts the compressor out. Okay. Or the delta pi. And then in, in, in it, we get also, we're talking about how to set up electronic valves. How do you check pressure trans users electrically or w gauges?
• 0:27
  And even if you're building them yourself, because here this, if it's not even with a refrigeration mentor program, I was that technician out there who wasn't getting really what could have fast tracked, my knowledge really took me to a whole new level. Where all the stuff that I know now, I definitely didn't know as a technician, and this is why I built the academy.