Latest / Lean Blog Interviews: Real-World Lean Leadership Conversations in Healthcare and Beyond
Paul Spiegelman, Do Patients Come Second in Healthcare? Who Comes First?
My guest for episode 200 is Paul Spiegelman, author of the book Patients Come Second: Leading Change by Changing the Way You Lead. Today, we're talking about his book and its provocative title – what do you mean patients don't come first? What about this trend for “patient-centered care” (and why wasn't it patient-centered to begin with?).
In the podcast, Paul talks about:
The book's title and how it was meant to be provocative
Why focusing on engaged employees leads to better patient care and more success for the organization
How do we create engagement?
Why is it important to connect things…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.