Ten Blue Links Are Dead: What AI Really Means for How Guests Find You with Milena Nikolić Heywa Labs
Most of us in short-term rentals know AI exists. Far fewer of us are using it well. This episode is about closing that gap.
My guest is Milena Nikolić, former CTO of Trainline and former senior director at Google Play, now founder of Heywa Labs. She has never run a rental, and that is exactly why she is on. She is one of those rare people who can explain anything, however complicated, in a way that actually makes sense. So I pointed her at our world.
We cover what AI really is underneath the hype, why large language models work as well as they do, and why the conversational chatbot is a bad…
The skinny
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