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Shalima Bhalla: AI That Puts Customers First | Ep 1332
In this episode of The Digital Executive Podcast, host Brian Thomas speaks with Shalima Bhalla, a global customer experience and AI executive, about how generative and agentic AI are transforming customer service. Drawing on more than 20 years of experience in technology and enterprise transformation, Shalima explains why successful AI strategies must start with customer needs rather than technology adoption or cost reduction. She explores how businesses can use AI to anticipate problems, resolve issues proactively, connect customer information across departments, and deliver more…
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