Latest / The Retention Marketing Podcast with Fexingo: Email, SMS, and Loyalty for Repeat Customers
How a Coffee Chain Uses Email to Save Cancelers
Lucas and Luna explore a fresh retention angle: how a regional coffee chain uses post-cancellation email sequences to win back subscribers before they're gone for good. They break down the timing, tone, and data behind the chain's 'save' funnel, revealing why a simple 'we miss you' email can outperform a 20 percent discount. Tune in for a concrete playbook on turning cancelers into loyal customers.
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The skinny
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