Latest / Serious People Podcast
When AI Answers Your Doctor's Phone
For the office manager at your doctor’s office, it’s not about having an "AI strategy." It’s about answering the phone during the 8am rush, or patients hanging up before anyone picks up.
Alex Cohen used to run product at Carbon Health, where he first tried to solve that problem with call-center software. Now he's co-founder of Hello Patient, where AI agents answer the phone, book appointments, and handle insurance and billing calls for healthcare clinics.
On this episode, he lays out the three rules his team won't break when they put AI in front of a patient. He also explains why the hardest…
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