Latest / Business is Good with Chris Cooper
110: The AI Rebound Effect
AI is supposed to make everything easier—but in many service businesses it’s doing the opposite: pushing people back toward humans they can trust. In this episode, I unpack why. First, audiences are shifting from links to answers—organic search and email engagement are down as more people ask LLMs directly. Second, trust is fracturing. A whole generation raised on edited, vetted nightly news now treats the open internet as suspect; when the stakes are high (money, health, legal, travel), they want eye contact, not a chatbot. Third, overload is real: infinite choices don’t mean better…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.