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Do you unfairly judge your clients?
Welcome to The kbbreview Podcast, your host is Andy Davies and this is Episode Nine of Season 13.
Today we're delving back into the mysteries of the brain with another look at the psychology of you and your clients and, in particular, the effect of unconscious bias on how you view them and they view you.
Does the car they drive, the clothes they wear or the haircut they have mean that you form opinions on them the moment they come through the showroom door?
Or, more worryingly, is the same true for their gender, race or age too?
The answer, according to our guest - retail psychology expert…
The skinny
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