AI Real-Time Translation: How Alliance BPO Unlocks Spanish Agents for English CX
How do you turn Spanish-speaking agents into high-performing English customer service reps without years of language training? Alliance BPO built AI technology to do exactly that.
In this episode of The Tech Matchmaker, host Gina Gibson is joined by Juan "JC" Caire, Co-Founder and CEO of Alliance BPO Services, who started as an overnight sales agent 20 years ago and built a nearshore BPO now operating across three continents.
JC shares how Alliance's proprietary AI-powered real-time translation technology enables Spanish-speaking agents to serve English-speaking customers with the same…
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