122 : How be a Cash Register Hero : 6 Essential skills to have in order to set up both the customers and your co-workers in the coffee shop to have a great experience / Changing our mindset toward register work

Keys To The Shop : Equipping Coffee Shop Leaders · Nov 20, 2018 · 29m

Working the cash register is not often seen as legit barista work. We'd rather be on the machine because we are closer to the actual product. Fact is, the register is perhaps more important than the machine as it sets up the entire experience for the guest. Either they will get a great first impression or they will have a disappointing and frustrating one that colors the remainder of their visit. As a result of our view toward this section of the bar, baristas, managers, and owners alike, under-invest in it in favor of machine and drink training. There is a real opportunity to level up your…