Latest / One on One With a Professional / CAR TALK with William Doenges 7-16-26

Transcript

CAR TALK with William Doenges 7-16-26 · One on One With a Professional

0:10
Speaker 1: And good morning. Welcome to car Talk here on K
0:14
Speaker 1: one AM, fourteen hundred FM ninety three point three and
0:17
Speaker 1: ninety five point one. Nathan Thompson here. And you know
0:21
Speaker 1: we always say that the Dungeons brand is a family business,
0:27
Speaker 1: and we've got the new generation in today, got William
0:32
Speaker 1: Dungeons and William, how are you today?
0:34
Speaker 2: I'm doing great, feel good to fill in today, and
0:37
Speaker 2: you know, a little nervous, you know, I know I
0:39
Speaker 2: have big shoes to Phil. He's been doing this for
0:41
Speaker 2: a while, but I'm excited to give it a shot.
0:44
Speaker 1: Well there you go.
0:45
Speaker 3: Well, yeah, I mean he is your dad.
0:46
Speaker 1: So yeah, Brad Dungeons is out today. So the Dungeons
0:51
Speaker 1: Toyota CarTALK is with William Dungeons and this is what you're.
0:55
Speaker 3: The fifth generation? Yes, I would be the fifth Now
0:59
Speaker 3: are you proud of me for doing that?
1:00
Speaker 1: Matter?
1:01
Speaker 4: No?
1:01
Speaker 3: That was impressive?
1:02
Speaker 1: Yeah all yeah, right, Well the good news is you're
1:05
Speaker 1: much taller than your dad.
1:06
Speaker 3: Yes, yeah, No, I beat just about everyone in my family.
1:09
Speaker 2: My younger brother looks like he's going to catch up
1:12
Speaker 2: to me, and has for a while, but luckily I
1:14
Speaker 2: don't think he will, so I might get to keep
1:15
Speaker 2: that title just by a half an inch.
1:17
Speaker 1: Yeah, there you go, There you go. Well, William Dungeons
1:20
Speaker 1: again in for Brad for Dunge's Toyota Car Talk, and
1:24
Speaker 1: you brought a special guest with you today.
1:25
Speaker 3: Yes, well, yes I did. I brought Noah.
1:27
Speaker 2: He's our new acquisition specialist and I'm excited to introduce him.
1:31
Speaker 2: He's a football coach too, so you want to kind
1:34
Speaker 2: of introduce yourself and you know, let us know about
1:37
Speaker 2: your role at Dungeons.
1:39
Speaker 4: Yeah.
1:39
Speaker 5: So, hey, everybody, I know, I'm football coach here at Bartlesville,
1:45
Speaker 5: I coach inside backers. I also work at Dungeons Toyota.
1:47
Speaker 5: I'm the acquisition specialist. So all I'm doing is looking
1:51
Speaker 5: for great use vehicles to buy to.
1:54
Speaker 4: To increase our use inventory. So we're we're looking for everything.
1:58
Speaker 5: Inventory is type, but it's great and we're being extremely
2:01
Speaker 5: aggressive with offers right now.
2:03
Speaker 2: Yeah, like you said, inventory is is tight right now,
2:06
Speaker 2: just about across the board in the car industry, and
2:09
Speaker 2: you know, lots of dealers will turn to the auctions
2:11
Speaker 2: for that stuff. We really try to avoid that because
2:14
Speaker 2: we find you know, if the car has made it
2:16
Speaker 2: to the auction, typically there's a reason other reasons don't
2:19
Speaker 2: want it, And so we're we're looking for local cars
2:23
Speaker 2: because we want to be able to help local people
2:25
Speaker 2: get out of their cars and then also help and
2:27
Speaker 2: get into new cars, help those cars move on to
2:30
Speaker 2: a home that fits them a little bit better at
2:32
Speaker 2: that point. And so I know, Noah's job is just
2:35
Speaker 2: kind of to be on the lookout for any vehicle
2:38
Speaker 2: that makes sense for us, and you know, anybody that
2:40
Speaker 2: we can help out, and there's just about anything we're
2:43
Speaker 2: we're happy to put a bit on these days. You know,
2:46
Speaker 2: do you kind of want to walk us through what
2:48
Speaker 2: a typical day looks like for you?
2:51
Speaker 3: Yeah?
2:51
Speaker 5: Absolutely, So typical day, Get to the building, go through
2:56
Speaker 5: We are a Kelly Bluebook instant cash offer participating, So
3:00
Speaker 5: I look at any of those that might have come
3:02
Speaker 5: in from the night before, get contact all those people, uh,
3:06
Speaker 5: you know, and then after that, I'm looking Service Drive.
3:09
Speaker 5: Is there any vehicles going through service that you know
3:12
Speaker 5: we'd want to take a look at we'd be interested
3:14
Speaker 5: in purchasing.
3:16
Speaker 4: Get to talk to all those people. It's always great.
3:18
Speaker 5: I see a lot of people I know, so it's
3:19
Speaker 5: always nice to see familiar faces.
3:21
Speaker 4: People of Bartlesville. Are so kind.
3:24
Speaker 5: And then after that, you know, I'm I'm looking on
3:26
Speaker 5: the internet. I'm looking on you know, auto trader, maybe Facebook, marketplace,
3:30
Speaker 5: anything local, just to help people who are selling their vehicle,
3:33
Speaker 5: because we can make the process a lot faster and
3:38
Speaker 5: simpler than you know, maybe Facebook marketplace or auto trader.
3:42
Speaker 2: Yeah, no, I know a lot of people run into
3:45
Speaker 2: issues lots of times. You know, typically you can get
3:47
Speaker 2: a higher value sometimes from Facebook Marketplace, but lots of
3:50
Speaker 2: times that leads to you put in your car out there.
3:53
Speaker 2: It's out there for months, you're not able to sell it,
3:56
Speaker 2: you know, and then you're lower in the price, and
3:58
Speaker 2: ultimately you get back down to a simil or price
4:00
Speaker 2: to what you're looking at, just so that you can
4:02
Speaker 2: move it eventually. And so we try to make that
4:05
Speaker 2: process a little quicker and easier for people so that
4:07
Speaker 2: you know, you know, you can get your money with
4:09
Speaker 2: him the next day or two, and you know you're
4:12
Speaker 2: gonna get it quick. You're using a reputable source. You're
4:14
Speaker 2: not going to some shady, you know.
4:18
Speaker 3: Place where you're just meeting up with somebody you've never
4:21
Speaker 3: met before.
4:21
Speaker 2: And you know, you know, we have Noah and you
4:24
Speaker 2: know the brand backs him fully and he does a
4:26
Speaker 2: great job with everything. So I'm very excited to have
4:30
Speaker 2: him here with us. And you know, I'm very excited
4:33
Speaker 2: about the football season. He's got me hyped up about it,
4:36
Speaker 2: and he showed me some videos and they look like
4:39
Speaker 2: they're going to be really good. So, you know, how's
4:41
Speaker 2: how's your experience been with the football team this year?
4:44
Speaker 4: Man, it's been great.
4:45
Speaker 5: I'm super proud of these dudes, how hard they're working.
4:49
Speaker 3: You know.
4:49
Speaker 5: Really it's there's great kids, great teachers, great administrators, great parents,
4:55
Speaker 5: and really a great staff of coaches.
4:57
Speaker 4: And I'm very happy to be here and I'm excited
5:00
Speaker 4: to see what the future holds for us.
5:01
Speaker 2: Yeah, is there any any particular players I'm kind of
5:05
Speaker 2: putting you on the spot here and I don't will
5:07
Speaker 2: you to leave any of them out, but any particular
5:10
Speaker 2: players we should be excited for this year?
5:12
Speaker 3: Uh?
5:13
Speaker 5: You know one thing I'd say, I mean, look at
5:15
Speaker 5: all of them, but uh, I feel like we have.
5:17
Speaker 4: A really good senior class.
5:19
Speaker 3: Uh.
5:19
Speaker 4: These dudes have worked super hard.
5:21
Speaker 5: They've been through a lot, you know, through the past,
5:23
Speaker 5: so our our seniors definitely they're coming in with something
5:26
Speaker 5: to prove. They don't want to They don't want to
5:29
Speaker 5: be in that rebuilding phase.
5:30
Speaker 4: They want to win now because it is their last year.
5:32
Speaker 4: And I'm super proud of those dudes.
5:34
Speaker 3: And then all of our.
5:34
Speaker 4: Underclassmen as well. We've got a lot of leaders in
5:37
Speaker 4: our younger classes.
5:39
Speaker 2: And what does the preparation kind of look like leading
5:42
Speaker 2: up to the season to you know, be ready to
5:45
Speaker 2: go when that time comes.
5:47
Speaker 5: You know where we are just finishing up our summer workouts.
5:50
Speaker 5: Today was our last real workout. We'll be testing next
5:53
Speaker 5: week to see to measure how much better these guys
5:56
Speaker 5: got during the summer. And then here in a few weeks,
5:59
Speaker 5: I believe August third, we start our fall camp. So
6:02
Speaker 5: we start practice and we start preparation. So five point
6:05
Speaker 5: thirty in the morning, that's when we practice, and we're
6:08
Speaker 5: just gonna start getting after it.
6:09
Speaker 2: Yeah, and you know, I bet this is one of
6:12
Speaker 2: the most exciting times, you know, being able to see
6:15
Speaker 2: how much they've grown. You know, me being an athlete
6:18
Speaker 2: in high school and in college, and I know you
6:19
Speaker 2: were an athlete in high school and in college too,
6:22
Speaker 2: and you know.
6:22
Speaker 3: That feeling of being able to grow over.
6:24
Speaker 2: The summer and coming into a new season and feeling
6:27
Speaker 2: like you're at the top of your game.
6:28
Speaker 3: And I bet that's exciting to watch as a coach.
6:30
Speaker 5: Oh absolutely, just it's not even just the physical aspects
6:34
Speaker 5: of strength and how fast and you know, how high
6:37
Speaker 5: we can jump.
6:38
Speaker 4: It's also the mental change. You see these dudes' attitudes
6:41
Speaker 4: starting to change.
6:42
Speaker 5: They want to win, They're getting more mentally tough, more resilient,
6:46
Speaker 5: and that's been very impressive watch.
6:48
Speaker 2: It's a super cool and I think your first game
6:50
Speaker 2: is on the.
6:52
Speaker 5: Twenty eighth, twenty eighth of August.
6:55
Speaker 2: Twenty eighth of August, Yes, so that'll be Is that
6:58
Speaker 2: a home game, do you know?
6:59
Speaker 4: Home game against skytok Okay?
7:01
Speaker 3: Yeah. Yeah, everyone show up for that.
7:02
Speaker 2: Let's let's make our Bruins proud and you know, support them,
7:05
Speaker 2: and we're super excited to see what they can do
7:07
Speaker 2: this year. Hopefully they can get that one and get
7:10
Speaker 2: many more after that. Yes, absolutely, so, I know you're
7:14
Speaker 2: confident about them going into this year. And then you know,
7:17
Speaker 2: I also wanted to touch on a little bit, you know,
7:20
Speaker 2: I know we're trying to use your role as a
7:23
Speaker 2: way to kind of make it where you know, even
7:26
Speaker 2: when inventory is tight, we want people in the community
7:29
Speaker 2: to be confident that they can get any vehicle they're
7:32
Speaker 2: looking for. And so we've been talking a lot and
7:35
Speaker 2: working a lot on you know, making waves and pipelines
7:39
Speaker 2: that you know, know what, can find cars for customers
7:42
Speaker 2: that are looking for specific use cars, similar.
7:45
Speaker 3: To what we do on the new side.
7:47
Speaker 2: I do a lot of the new car management of
7:49
Speaker 2: the inventory, and a lot of that is trading for
7:52
Speaker 2: people and you know, preferencing in these different avenues that
7:56
Speaker 2: I have, and I know we're trying to set that
7:58
Speaker 2: up for Noah so that people that come in and say, hey,
8:00
Speaker 2: I want this specific used car, he can go out
8:03
Speaker 2: and find it. I think you actually have a couple
8:06
Speaker 2: people that are looking for cars right now, and I
8:09
Speaker 2: wanted you to go ahead and shout those out just
8:11
Speaker 2: so if anyone does have these cars in the community,
8:14
Speaker 2: we would love for you to come by see if
8:16
Speaker 2: maybe we can make something work for you, get you
8:18
Speaker 2: into a new car, or even just buy the car
8:20
Speaker 2: from you and then we can help it find a
8:22
Speaker 2: new home pretty quickly there. But if you want to
8:25
Speaker 2: go ahead and let the people know, you know what
8:27
Speaker 2: cars we are specifically looking for right now.
8:30
Speaker 5: Yeah, absolutely, I've got a customer looking for a twenty
8:33
Speaker 5: twenty GMC yukon fifty to sixty thousand miles. I've got
8:38
Speaker 5: a lot of people looking for those twenty twenty two
8:40
Speaker 5: to twenty twenty four rab foors, and then twenty fifteen
8:44
Speaker 5: to twenty twenty one hundreds, and then I have three
8:48
Speaker 5: right now looking for any you know, four runners. So
8:51
Speaker 5: if any of those are sitting in your parking lot,
8:53
Speaker 5: you've got a buyer.
8:54
Speaker 3: Good luck. I'm fighting a four run yea, that's the
8:57
Speaker 3: big thing.
8:58
Speaker 1: Yeah, yes, you know, the four runner was reintroduced basically
9:04
Speaker 1: and totally redone for this a model year, and it's
9:08
Speaker 1: a very popular vehicle.
9:10
Speaker 2: Yes, yes, especially you know, it's interesting to see because
9:13
Speaker 2: if you look at that list of cars, you know
9:15
Speaker 2: you got the rap for twenty twenty two to twenty
9:17
Speaker 2: twenty four. They just completely redid the RAB four. I
9:20
Speaker 2: have one of the new rap Fors. I just got it.
9:23
Speaker 2: It is an incredible car. But I also know a
9:25
Speaker 2: lot of people, the people that are looking for this
9:27
Speaker 2: car that like the older generation and they want to
9:30
Speaker 2: be able to get into that.
9:31
Speaker 3: And so that's why they're looking for that. Similar with
9:33
Speaker 3: the Tundra.
9:34
Speaker 2: Looking at the last generation of Tundras is in that
9:37
Speaker 2: twenty fifteen to twenty twenty one year and four Runner customers.
9:41
Speaker 2: Some of them do like the older body style. I
9:43
Speaker 2: will say for me personally, I like the new body
9:46
Speaker 2: styles on all of them. But they are great purchases,
9:49
Speaker 2: and you know, I know we can get a lot
9:52
Speaker 2: of value for those cars right now, or really any
9:54
Speaker 2: kind of Toyota Honda, even if you're going too four Chevy.
9:58
Speaker 3: You know, we're giving a lot for those.
10:00
Speaker 2: I know I wasn't on our list, but just yesterday
10:04
Speaker 2: we had a customer come in and she was looking
10:06
Speaker 2: specifically for She was going to sell us her car,
10:10
Speaker 2: but she was looking for a used Honda, which we
10:12
Speaker 2: didn't have on the lot. And that's one of my
10:13
Speaker 2: favorite things, is being able to get someone there and
10:16
Speaker 2: being able to explain to them that, you know, just
10:19
Speaker 2: because we don't have it on our lot right now,
10:21
Speaker 2: if you give us the chance, we will do everything
10:23
Speaker 2: in our power to go out and find you that
10:25
Speaker 2: vehicle because we want to make the process easier for you.
10:28
Speaker 2: We don't want you to have to, you know, go
10:30
Speaker 2: shop at five different dealerships and find this one or
10:34
Speaker 2: that one, and you know, we can know specifically what
10:36
Speaker 2: you're looking for new or use. We have a lot
10:40
Speaker 2: of avenues to go out and get that car for
10:42
Speaker 2: you and make that buying experience a little bit easier.
10:45
Speaker 2: And that's really our whole brand is keeping it simple
10:49
Speaker 2: and making it easier for you. That's why we got
10:51
Speaker 2: rid of the dock fee. We want prices to be straightforward, upfront, easy,
10:56
Speaker 2: and we want to be able to do the same
10:58
Speaker 2: thing with cars even if we don't have it on
11:00
Speaker 2: the lot because one thing I've noticed, you know, I
11:03
Speaker 2: worked at a different dealership that had a lot of
11:05
Speaker 2: cars for a while, and still even at those dealerships
11:09
Speaker 2: that have tons of inventory, you're gonna have lots of
11:12
Speaker 2: cars that just aren't the right fit for the customer.
11:15
Speaker 2: And we want to be able to make it where
11:17
Speaker 2: we can get any of those cars for you.
11:19
Speaker 1: That is the Dungeons difference. As you were saying, well,
11:21
Speaker 1: you know, uh, the family owned business. You guys are
11:25
Speaker 1: a small hometown dealer and you've just you've done such
11:30
Speaker 1: a great job of building relationships here in the community. Uh,
11:34
Speaker 1: you know, through through your your your sponsorships that you
11:37
Speaker 1: do you know again, Dungeon's Toyota Oklahoma's oldest Toyota dealer.
11:41
Speaker 1: Uh So that's a that's a distinction that you guys
11:44
Speaker 1: have that you hold an honor. And I can tell you,
11:48
Speaker 1: you know, kind of my own personal experience with my
11:51
Speaker 1: family whenever you were in the Ford business and also
11:54
Speaker 1: in the Toyota business on my on my dad's side,
11:58
Speaker 1: my grand my grandparents, they bought every single vehicle from
12:03
Speaker 1: Dungeons and they were dedicated to you. My grandfather he
12:11
Speaker 1: had a nineteen eighty two Toyota pickup truck and believe
12:16
Speaker 1: it or not, that thing still runs.
12:19
Speaker 3: Yeah. No, we'd probably take it on trade. No. No,
12:25
Speaker 3: it's a four by four.
12:26
Speaker 1: I mean it's it's it's got a little bit of
12:28
Speaker 1: rus problems now, but it's sitting in my sister's house.
12:32
Speaker 1: But you know, that just talks about the differences that
12:36
Speaker 1: you guys make. You're willing to go that extra mile
12:41
Speaker 1: to make that relationship better. Yeah, because you know, nobody,
12:47
Speaker 1: let's just be honest, nobody enjoys going to a car dealership, SAX,
12:52
Speaker 1: except for maybe.
12:52
Speaker 3: The collar exactly.
12:54
Speaker 2: I always tell my girlfriend that I would love to,
12:57
Speaker 2: you know, just stop into a dealership really quick and
12:59
Speaker 2: see the experience. But of course that's me just doing research.
13:02
Speaker 2: But I know, you know, that's why so many of
13:05
Speaker 2: these you know, carvanas and stuff like that where you
13:08
Speaker 2: avoid the dealership are popping up right and you know,
13:11
Speaker 2: but I think through that you lose a lot of
13:13
Speaker 2: that connection that was so important for my family from
13:16
Speaker 2: day one, where it's like the connection to the community.
13:19
Speaker 2: You know, I've heard my dad's told a story about
13:22
Speaker 2: you know, we got into the car business right before
13:24
Speaker 2: the Great Depression and at the time, you know, everybody
13:28
Speaker 2: was struggling, and my family really stepped up in the
13:31
Speaker 2: community and that really helped our brand, but it also
13:33
Speaker 2: allowed them to help people in the community.
13:35
Speaker 3: Because of the position they were currently in.
13:37
Speaker 2: And you know, that's something we want to continue for
13:40
Speaker 2: generations beyond even me, and we've been working towards and
13:44
Speaker 2: doing since then. And so you know, you lose that
13:47
Speaker 2: human connection when you're going to these bigger conglomerates, and
13:52
Speaker 2: that is one thing that you know, concerns us. But
13:55
Speaker 2: we also see that the dealer model is what has
13:58
Speaker 2: pushed these customers, and that's why we really want to
14:02
Speaker 2: flip the dealer model on the head. It's head where
14:04
Speaker 2: it's you know, it's not about us, you know, bringing
14:08
Speaker 2: you in and spending hours negotiating and whittling you down.
14:11
Speaker 2: We want to make it as simple, straight forward as possible.
14:14
Speaker 2: And if that's us needing to go out and get
14:16
Speaker 2: a car for you, we'll go do it. If that's us,
14:19
Speaker 2: you know, having the right car on the lot and
14:20
Speaker 2: just making that experience as fast and easy as possible,
14:24
Speaker 2: that's what we want to do for you. And we
14:26
Speaker 2: want you to come back and your kids to come back.
14:29
Speaker 2: And you know, one thing from the dealership I worked
14:32
Speaker 2: out in Tulsa a lot. You know, they'd come in and,
14:35
Speaker 2: you know, lots of people. I'd say, my name's William Dudge,
14:38
Speaker 2: is nice to meet you, and they'd be like, what.
14:41
Speaker 3: Are you doing here?
14:42
Speaker 2: Why?
14:45
Speaker 3: I'm like, I'm getting experience elsewhere.
14:47
Speaker 2: But they would tell me stories, you know, even my
14:50
Speaker 2: girlfriend's dad, you know, I remember what he found and
14:52
Speaker 2: when I met him for the first time, he was like,
14:54
Speaker 2: I got my first car from your score here in Tulsa.
14:58
Speaker 2: And it's just it's great to hear the those stories
15:00
Speaker 2: through time and know that we're still here helping the
15:03
Speaker 2: community and you know, we'll keep working on making it
15:06
Speaker 2: as easy for everybody here as possible and doing as
15:09
Speaker 2: much as we can to you know, change that car
15:12
Speaker 2: buying experience for people so that they can still come
15:14
Speaker 2: into the dealership, they can still have relationships with people
15:17
Speaker 2: like Noah and our other our sales consultants, so that
15:21
Speaker 2: they know if they ever you know, just need to
15:23
Speaker 2: sell a car, they can call Noah, if they're ever
15:25
Speaker 2: looking to you know, trade in. They have someone they
15:27
Speaker 2: can call if they're having an issue with their car,
15:29
Speaker 2: because that's one thing you don't get from a Carbona
15:32
Speaker 2: or even a bigger dealership group is you call in
15:36
Speaker 2: to your salesperson and say, hey, you know, I'm having
15:38
Speaker 2: an issue, or you call Carbana. I don't know, I
15:41
Speaker 2: guess a helpline or something. You say I'm having this
15:45
Speaker 2: issue with my car. They're gonna say, well, you know,
15:49
Speaker 2: service is this number. You know, I saw it at
15:52
Speaker 2: other dealerships and you know here, you know, it's like
15:54
Speaker 2: service is right there.
15:56
Speaker 3: I'm gonna go, I'll.
15:57
Speaker 2: Go set you an appointment, I'll go get everything set
15:59
Speaker 2: up for you. And that's we really want to get
16:01
Speaker 2: the processes in place so that you feel like you
16:04
Speaker 2: have a helping hand through every step of ownership and
16:07
Speaker 2: not just the buying experience, and then it's like see
16:11
Speaker 2: you later, you know.
16:13
Speaker 1: William and Noah both one thing that again, you were
16:16
Speaker 1: talking about turning the dealership model on its head and
16:21
Speaker 1: really not focusing in on what all the other dealerships do.
16:26
Speaker 1: Dungeons is very good. As you said, you've eliminated the
16:30
Speaker 1: dock feed. Your salespeople are non commissioned, correct, So that
16:36
Speaker 1: takes a lot of pressure I think off of your
16:39
Speaker 1: sales staff, it does, you know, but that's still you know,
16:44
Speaker 1: for the general public again not enjoying going to a
16:47
Speaker 1: car deater. This is a selling point for you guys.
16:50
Speaker 1: It really is that your sales staff are professionally trained.
16:55
Speaker 1: They are trained to make that connection. If you don't
16:59
Speaker 1: have it, give us a chance. We'll try to find it, exactly.
17:01
Speaker 1: Good luck finding a fore runner. Yeah, but that that
17:06
Speaker 1: is really the Dungeon's difference is that you don't have
17:11
Speaker 1: that pressure filled you know atmosphere that is going on exactly.
17:17
Speaker 2: And I was I was talking to somebody just the yesterday,
17:21
Speaker 2: I believe, and they were looking for a raft four.
17:24
Speaker 2: We have one in coming that fits exactly what he's
17:26
Speaker 2: looking for, but it is pre sold. Most of our
17:29
Speaker 2: raft force right now are selling before they hit the lot, sadly,
17:33
Speaker 2: but we do have some that, like I bought mine.
17:35
Speaker 3: So people could test drive. So if you do want
17:37
Speaker 3: to test drive a raw for yeah, that's the only
17:40
Speaker 3: region you buy it. Well, I will say, yeah, it
17:43
Speaker 3: was a factor, but it is. It's such a great experience.
17:46
Speaker 2: But the big thing, you know, I'm talking to him
17:48
Speaker 2: on the phone and he lives in a Wasso and
17:50
Speaker 2: he at the end mentions, you know, well, since you
17:53
Speaker 2: guys are going to have to do the same thing
17:54
Speaker 2: that these Tulsa dealers will do and go out and
17:56
Speaker 2: get one, you know, I'm technically twenty minutes closer. And
18:01
Speaker 2: I said, you know, I completely understand. But you know,
18:05
Speaker 2: going to a different dealer, you're gonna have doc fees,
18:08
Speaker 2: they're gonna want, they're gonna add on stuff. Typically they'll
18:11
Speaker 2: have some kind of protection package that is already preloaded
18:15
Speaker 2: on and they're gonna make you buy that, and that's
18:17
Speaker 2: what you're gonna end up negotiating. And I'm like, with us,
18:20
Speaker 2: I can give you a number and it's gonna be
18:22
Speaker 2: that number, and there's not going to be any other
18:25
Speaker 2: you know, varying factors or any other little gimmicks or games.
18:29
Speaker 2: It's just gonna be straightforward. We'll get you in and
18:31
Speaker 2: out in an hour. And he's like, well, that might
18:34
Speaker 2: be worth giving you guys a shot. And you know,
18:37
Speaker 2: we really want to be able to bring that to
18:40
Speaker 2: mostly Bartlesviille people because we understand that. You know, sometimes
18:46
Speaker 2: it looks like they have more cars over there, and
18:48
Speaker 2: I looked this morning and they don't have a single
18:51
Speaker 2: wrap four on the ground available either, And so we
18:55
Speaker 2: try to offer different ways of being able to get
18:58
Speaker 2: you that exact And you know, Noah plays a big
19:02
Speaker 2: role in that because the used car inventory, like we've
19:05
Speaker 2: said is is tight, and you know, he's very good
19:08
Speaker 2: at finding cars for people. I've already seen it a
19:12
Speaker 2: couple of times. I think he's he's been enjoying it,
19:15
Speaker 2: getting rolling.
19:16
Speaker 3: And you know how long.
19:17
Speaker 2: You've been here with us for three months, I believe, Yeah,
19:21
Speaker 2: so he's just getting started, and I know he's only
19:23
Speaker 2: going to get better, especially with his background as an athlete.
19:27
Speaker 3: You know.
19:27
Speaker 2: Yeah, we tend to strive to just continuously improve, which
19:31
Speaker 2: is a big part of sparks for us. Kaizen is
19:34
Speaker 2: a Toyota term that means constant improvement, and I know
19:39
Speaker 2: that's a big thing for us. And you know, that's
19:41
Speaker 2: why Noah was such a good candidate for this role
19:44
Speaker 2: because we knew we could see that, you know, coming
19:47
Speaker 2: from his athletic background, you know, constantly trying to improve
19:52
Speaker 2: on what he's doing and find different ways to buy
19:56
Speaker 2: cars for people was going to be something that he'd
19:59
Speaker 2: be always thinking of about.
20:00
Speaker 1: It and already plugged into the community, already plugged in
20:03
Speaker 1: the community with the high school football program. So that's
20:08
Speaker 1: that really is incredible. So you know, you guys have
20:12
Speaker 1: a difficult job, and you know it's it can be
20:17
Speaker 1: very fun, it can be very rewarding, especially when we
20:20
Speaker 1: have those repeat customers. The word gets out about the
20:26
Speaker 1: good buy the good car buying experience.
20:29
Speaker 3: Do you see it?
20:30
Speaker 1: You see it on social media all the time for
20:32
Speaker 1: somebody's just a keyboard warrior going on about some dealer
20:37
Speaker 1: doing this, doing that, doing this, doing that. I have
20:40
Speaker 1: to say, I'm being one honest, and it's not because
20:42
Speaker 1: it's you guys's program right now.
20:45
Speaker 3: Honest.
20:46
Speaker 1: I see comments like that for nearly every dealership out there.
20:55
Speaker 1: I cannot recall one single instance literally, Yeah, well I
21:01
Speaker 1: see that type of negative feedback on social media about Dungeons.
21:06
Speaker 2: Well, and that's why, you know, we've worked on our
21:09
Speaker 2: processes to make sure that it will be simple. But
21:12
Speaker 2: it's the same like that for everybody too, because you know,
21:16
Speaker 2: lots of times there's inconsistency in dealerships and that's why
21:20
Speaker 2: you'll see some dealerships that have.
21:22
Speaker 3: These raving reviews, but then they do also have those reviews.
21:25
Speaker 2: And one thing we've worked really hard for and we've
21:27
Speaker 2: really seen payoff for us recently is you know, making
21:30
Speaker 2: sure it's always going to be simple, straightforward, fast for people.
21:34
Speaker 2: And that's why, Yeah, if you look at our reviews lately,
21:37
Speaker 2: and it's great, and I'm so grateful for the people
21:40
Speaker 2: to actually, you know, take the time because I know
21:42
Speaker 2: it takes time out of your day go online put
21:45
Speaker 2: those reviews in. But I'm so grateful for them just
21:49
Speaker 2: explaining the process and the what they went through at
21:53
Speaker 2: Dungeons and how easy it was, because that's really the
21:57
Speaker 2: best advertising we can have, and you know, because it's
22:00
Speaker 2: we really want to know what your experience was like
22:03
Speaker 2: at Dungeons and I tell people if you've ever had
22:06
Speaker 2: a bad experience in the past, yesterday, month ago, you know,
22:11
Speaker 2: twenty years ago, you know, even at the store in Tulsa.
22:14
Speaker 2: You know, I want to know about it because that's
22:16
Speaker 2: the only way we can continue to improve.
22:19
Speaker 3: You know, we want to.
22:20
Speaker 2: Make sure that every I is dotted, every T is crossed,
22:24
Speaker 2: so that it is going to be the best experience
22:27
Speaker 2: that you have ever.
22:28
Speaker 3: Had, and if it's not, we're not doing our job right.
22:30
Speaker 1: So and if something is having an issue, it's really
22:33
Speaker 1: good to know that the boss, the owner, the principal
22:36
Speaker 1: dealer is right there the office on the showroom, SUN
22:41
Speaker 1: is there too, so you know, I can say if
22:45
Speaker 1: SUNS has a bad experience, you're probably going to tell Dad.
22:49
Speaker 3: If Dad is going to.
22:51
Speaker 1: Take care of that, You're not going to get that
22:53
Speaker 1: at a corporately owned to membership.
22:55
Speaker 3: That is one thing that is great.
22:57
Speaker 2: You know, I sit in the office right new to him,
23:00
Speaker 2: and I sit out of den I'm sorry. Luckily I
23:06
Speaker 2: have my uncle Bruce sitting in between us. Yeah, so
23:10
Speaker 2: he's in between but yeah, and Noah, Noah deals with
23:13
Speaker 2: Bruce on a daily basis just because he's our used
23:16
Speaker 2: car manager. He handles pretty much all the us, so
23:19
Speaker 2: they're they're the two that are putting their heads together.
23:21
Speaker 2: I know that's been a fun experience for you. Yeah,
23:27
Speaker 2: he's a good guy, So yeah, I know we it
23:30
Speaker 2: is definitely a family owned and run dealership, and you know,
23:34
Speaker 2: we're we're really.
23:35
Speaker 3: Proud of that.
23:36
Speaker 2: You know, I just working with my dad every day.
23:40
Speaker 2: I was talking to someone about this the other day
23:42
Speaker 2: when we hosted the Business after Hours, and she was
23:45
Speaker 2: telling me about, you know, talking to people and how
23:49
Speaker 2: they're always like, must be hard working with family because
23:51
Speaker 2: she had worked with her mom for years and you know,
23:55
Speaker 2: just like her, it's and she said that it was
24:00
Speaker 2: honestly way easier than anyone ever thought.
24:03
Speaker 3: And you know, that's one thing I've learned.
24:05
Speaker 2: Is when I first got in the car business, everybody
24:08
Speaker 2: was like, that's gonna be hard. You know, working with
24:11
Speaker 2: your dad, that's a lot of pressure. But he does
24:14
Speaker 2: do a really good job of coaching me. And you know,
24:16
Speaker 2: of course there are times we're gonna butt heads and
24:19
Speaker 2: disagree on stuff.
24:20
Speaker 3: I love it. I love that well that happens.
24:22
Speaker 1: I mean, obviously this is a family owned radio station
24:24
Speaker 1: as well, so you know that just makes such a
24:28
Speaker 1: huge difference, and I think it makes a difference for
24:32
Speaker 1: your customers as well. So William and Noah again, you're
24:36
Speaker 1: looking for you used in good condition raft wos, tundras
24:41
Speaker 1: and four run runners all right, see if you have that.
24:44
Speaker 1: Do you have any specials going on? We got about
24:46
Speaker 1: three minutes left here, So what's what kind of specialist
24:49
Speaker 1: do they have?
24:49
Speaker 3: Do you have you do? The big thing right now
24:51
Speaker 3: is trucks.
24:53
Speaker 2: You know, we got great deals on trucks two point
24:55
Speaker 2: nine to nine up to forty eight months on tacomas
24:58
Speaker 2: and if you're looking for an SR, they actually have
25:01
Speaker 2: an additional five hundred dollars off if you're financing with
25:04
Speaker 2: Toyota Financial. And we got a couple of Grade US
25:07
Speaker 2: our fives right now. We got two white ones I believe,
25:11
Speaker 2: a black and a gray one, and like I said,
25:14
Speaker 2: if those aren't the colors for you, let me know,
25:16
Speaker 2: I'll go find you one. But they're priced incredibly online
25:20
Speaker 2: and we're super aggressive on those right now. And then
25:22
Speaker 2: also on tundras, if you're looking for a full size,
25:25
Speaker 2: we got two point nine to nine all the way
25:27
Speaker 2: up to seventy two months. And if you decide not
25:29
Speaker 2: to take that rate, you actually get one thousand dollars off.
25:33
Speaker 3: So really pushing the trucks this month.
25:36
Speaker 2: I know there are a lot of people looking for
25:37
Speaker 2: trucks at good prices right now, and that's something that
25:41
Speaker 2: we can really deliver on in these coming weeks. So
25:45
Speaker 2: definitely reach out if you're looking for any kind of
25:47
Speaker 2: vehicle Toyota wise.
25:49
Speaker 3: Like I said, if it's new, I'll go get it
25:52
Speaker 3: for you.
25:52
Speaker 2: If it's used, Noah, we'll go find it for you
25:55
Speaker 2: and just give us a shot. We're gonna keep you
25:57
Speaker 2: updated on our process. We won't be calling you every
26:00
Speaker 2: day blowing you up, but if you let us know
26:02
Speaker 2: your three months out, we'll make sure we have the
26:03
Speaker 2: right car there in three months. If it's tomorrow, we're
26:06
Speaker 2: gonna do everything we can today to get you that car.
26:08
Speaker 1: So well, this has been a very enjoyable conversation with
26:11
Speaker 1: the younger generations. You know, normally whenever I do a
26:15
Speaker 1: car talk with with Brad, I'm the youngest one in
26:17
Speaker 1: the room. Today that's certainly not the case, So we
26:20
Speaker 1: appreciate you. William Dudges and no will what's your last name?
26:23
Speaker 4: Wilson?
26:24
Speaker 1: No Wilson, who is the used car acquisition person for
26:28
Speaker 1: Dungeons Toyota also on the coaching staff at Bartlesville High
26:32
Speaker 1: School for the football season.
26:34
Speaker 3: Go out, support the Bruins.
26:36
Speaker 1: Go out tonight, support the Dungeons Toyota Indians by the way,
26:39
Speaker 1: at Bill Dungeons Memorial Stadium. They'll be playing in the
26:42
Speaker 1: sam Musual World Series. It's a do or done situation
26:46
Speaker 1: for the for the Indians tonight, so head on out
26:49
Speaker 1: there as well. That again, that just shows you the
26:52
Speaker 1: community importance that Dungeons has for us. William, tell everybody
26:58
Speaker 1: where you're located, and I know you're going to be
27:00
Speaker 1: at the dealership right after this.
27:02
Speaker 2: Try be at nineteen eleven Southeast Washington Boulevard. Come on
27:06
Speaker 2: by if you got a car to sell. As for Noah,
27:09
Speaker 2: he's ready to go. We'll be there just working our
27:12
Speaker 2: butts off today. And if you're looking for anything, let
27:15
Speaker 2: us know as well. So go Bruins, Go Indians, and
27:18
Speaker 2: hopefully we'll be seeing you soon.
27:21
Speaker 1: Sounds great, sounds great? All right, you've been listening to
27:24
Speaker 1: car Talk here on K one AM fourteen hundred FM
27:27
Speaker 1: ninety three point three and ninety five point one with
27:30
Speaker 1: a new generation at dungeons Toyota right here on K one,
27:35
Speaker 1: the one you trust. Thanks for listening to one unnumber
27:42
Speaker 1: A professional a paid presentation at fourteen hundred K one