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RingCentral's DART framework: The four metrics that actually measure AI agents
Summary
RingCentral's Director of Product Management for AI Products, Mayank Agarwal, joins host Ashley Stirrup to dismantle the metrics most teams use to judge AI agents. Drawing on his background founding an AI-first quantitative trading firm and scaling Groupon's bookable marketplace, Mayank explains why accuracy and thumbs-up/down feedback both mislead, and introduces DART — a four-metric behavioral framework (decay, acceptance, relevance, task completion) ported from how he measured trading strategies. He also breaks down a Groupon flash-discount experiment that backfired and the…
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