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AI Agents Could Make Customer Service Worse, Not Better
Artificial intelligence promises to make everyday tasks easier, but what happens when everyone starts using AI agents to make calls, book reservations, and contact businesses? As Yelp introduces automated restaurant calls and Meta prepares to report earnings, questions are growing about whether AI assistants can attract loyal users or whether they will create more problems than they solve.
Chuck Zodda and Paul Lane discuss why Meta's new AI agent is struggling to retain users, how automated restaurant calls and reservations could overwhelm businesses, and what Meta's upcoming earnings could…
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