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Great service, great coffee and great people creates loyalty - Interview with Nick Barlow of Small Batch Coffee
Today’s interview is with Nick Barlow, who is in charge of Creative and Media for Small Batch Coffee - a Brighton based (and local to me) ‘Boutique Coffee Roaster’ who sell coffee online (retail and wholesale) and also operate 7 coffee shops/vans around Brighton, Sussex. Nick joins me today to talk about the Small Batch Coffee, their story, social media and how they have used it to serve their customers, solve their problems and build better relationships with them.
This interview follows on from my recent interview: Neuroscience, customer service and why we should always deliver and never…
The skinny
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