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How a Hospital Cut ER Wait Times by 40 Percent Using Ops
Episode 26 of The Operator's Manual digs into the operations playbook that one hospital system used to slash emergency room wait times by 40 percent without adding a single bed. Lucas and Luna walk through the specific changes: a triage algorithm that prioritized by resource need, not just severity, a real-time bed tracking dashboard, and a 'pull system' for lab results. They break down why most hospitals fail at this—they focus on throughput instead of variability—and how a 2018 pilot at four hospitals in the Midwest turned into a system-wide protocol. If you've ever sat…
The skinny
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