Latest / Omni Talk Retail / Fast Five Shorts | Buy Or Sell: Wayfair Muse?
Transcript
- 0:00Wayfair
- 0:00has
- 0:00introduced
- 0:01its
- 0:01new
- 0:01AI
- 0:02powered
- 0:02tool,
- 0:03Muse,
- 0:04to
- 0:04inspire
- 0:04and
- 0:05personalize
- 0:05your
- 0:06home
- 0:06shopping
- 0:06experience.
- 0:07According
- 0:08to
- 0:08a
- 0:08Wayfair
- 0:09press
- 0:09release,
- 0:10Muse
- 0:10is
- 0:10designed
- 0:11to
- 0:11give
- 0:11customers
- 0:12an
- 0:12easy
- 0:12way
- 0:12to
- 0:13find
- 0:13inspiration
- 0:13and
- 0:14ideas
- 0:14for
- 0:14their
- 0:15homes
- 0:15by
- 0:16transforming
- 0:16how
- 0:16customers
- 0:17discover,
- 0:18personalize
- 0:18and
- 0:19shop
- 0:19for
- 0:19their
- 0:19dream
- 0:20spaces.
- 0:21Building
- 0:21on
- 0:21the
- 0:21success
- 0:22of
- 0:22Decorify,
- 0:24Wayfair's
- 0:25previous
- 0:25pilot
- 0:25application
- 0:27that
- 0:27allowed
- 0:27customers
- 0:28to
- 0:28select
- 0:28from
- 0:29a
- 0:29few
- 0:29preset
- 0:30styles
- 0:30to
- 0:31see
- 0:31how
- 0:31their
- 0:31space
- 0:31could
- 0:31be
- 0:32transformed,
- 0:33Muse
- 0:33takes
- 0:33it
- 0:34further
- 0:34to
- 0:34provide
- 0:35a
- 0:35trove
- 0:36of
- 0:36inspiration
- 0:37and
- 0:37ideas
- 0:37to
- 0:38build
- 0:38their
- 0:38aspirational
- 0:39home.
- 0:39Didn't
- 0:40expect
- 0:40to
- 0:40see
- 0:40Trove
- 0:41dropped
- 0:41in
- 0:41today's
- 0:42Fast5.
- 0:43Here's
- 0:43how
- 0:43it
- 0:43works.
- 0:44You
- 0:44type
- 0:45in
- 0:45a
- 0:45style
- 0:45or
- 0:45a
- 0:46room
- 0:46you
- 0:46are
- 0:46looking
- 0:46for.
- 0:47It
- 0:47can
- 0:47be
- 0:47as
- 0:47specific
- 0:48as
- 0:48Moody
- 0:491920s
- 0:50style
- 0:50living
- 0:51room
- 0:51that's
- 0:51top
- 0:51on
- 0:51my
- 0:52list.
- 0:52Dan.
- 0:52Or
- 0:53as
- 0:53generic
- 0:53as
- 0:54dining
- 0:54room.
- 0:55As
- 0:55you
- 0:55browse
- 0:56the
- 0:56rich
- 0:56AI
- 0:57imagery,
- 0:57you
- 0:57can
- 0:57shop
- 0:58the
- 0:58recommended
- 0:58items
- 0:59in
- 0:59each
- 0:59Muse
- 1:00or
- 1:00add
- 1:00it
- 1:00to
- 1:01a
- 1:01collection
- 1:01to
- 1:01review.
- 1:03Let
- 1:03me
- 1:03try
- 1:03to
- 1:04say
- 1:04that
- 1:04like
- 1:04a
- 1:04normal
- 1:05human
- 1:05being
- 1:06or
- 1:06add
- 1:07it
- 1:07to
- 1:07a
- 1:07collection
- 1:08to
- 1:08revisit
- 1:09later.
- 1:09When
- 1:10you
- 1:10find
- 1:10a
- 1:10Muse
- 1:11that
- 1:11sparks
- 1:11your
- 1:12interest,
- 1:12you
- 1:12can
- 1:12easily
- 1:13explore
- 1:13other
- 1:13Muses
- 1:14and
- 1:14products
- 1:14that
- 1:15share
- 1:15the
- 1:15same
- 1:15vibe.
- 1:16Once
- 1:16you
- 1:17save
- 1:17a
- 1:17Muse,
- 1:17you
- 1:18can
- 1:18then
- 1:18upload
- 1:18a
- 1:18photo
- 1:19of
- 1:19your
- 1:19space
- 1:19to
- 1:19apply
- 1:20the
- 1:20style
- 1:21to
- 1:21any
- 1:21room
- 1:22of
- 1:22your
- 1:22house
- 1:22and
- 1:23voila,
- 1:24you
- 1:24have
- 1:24a
- 1:24fully
- 1:25designed
- 1:25room.
- 1:26Lisa,
- 1:27are
- 1:27you
- 1:28buying
- 1:28or
- 1:28selling
- 1:29Wayfair
- 1:30Muse?
- 1:31I'm
- 1:31buying.
- 1:32I
- 1:32think
- 1:32it
- 1:32is
- 1:33a
- 1:33great.
- 1:33Here's
- 1:34what
- 1:34I
- 1:34love
- 1:35it
- 1:35because
- 1:35I
- 1:35think
- 1:35it
- 1:36is
- 1:36a
- 1:36great
- 1:36use
- 1:36of
- 1:37AI
- 1:38with
- 1:38the
- 1:39consumer
- 1:39in
- 1:40mind.
- 1:40Right.
- 1:41I
- 1:41mean
- 1:41the
- 1:41way
- 1:41I
- 1:42thought
- 1:42about
- 1:42it
- 1:42is
- 1:43I
- 1:43stepped
- 1:43back
- 1:43and
- 1:43said
- 1:44who
- 1:44doesn't
- 1:44want
- 1:44to
- 1:44dream?
- 1:45Who
- 1:45doesn't
- 1:45want
- 1:45to
- 1:46be
- 1:46inspired?
- 1:47And
- 1:47I
- 1:48think
- 1:48from
- 1:48a
- 1:48customer
- 1:49service
- 1:49like
- 1:50quality
- 1:50of
- 1:51customer
- 1:51consumer
- 1:52relationship,
- 1:53I
- 1:54think
- 1:54this
- 1:54thing
- 1:54that
- 1:54Wayfair
- 1:55is
- 1:55doing
- 1:55is
- 1:56pretty
- 1:56awesome.
- 1:57Yes.
- 1:57It's
- 1:57going
- 1:57to
- 1:58potentially
- 1:58inspire
- 1:59them
- 1:59to
- 1:59buy
- 1:59on
- 1:59their
- 1:59site.
- 2:00So
- 2:00I
- 2:00do
- 2:00think
- 2:00it
- 2:00has
- 2:01conversion,
- 2:02but
- 2:02it's
- 2:02also
- 2:02just
- 2:02going
- 2:03to
- 2:03help
- 2:03the
- 2:03consumer
- 2:04in
- 2:04general
- 2:05that
- 2:05they
- 2:05can
- 2:05save
- 2:06it
- 2:06and
- 2:06come
- 2:07back
- 2:07to
- 2:07it
- 2:08and
- 2:08it
- 2:08allows
- 2:08the
- 2:09consumer
- 2:09to
- 2:09be
- 2:09somewhat
- 2:10creative
- 2:10themselves.
- 2:12So
- 2:13I'm
- 2:13all
- 2:13for
- 2:13it.
- 2:13I.
- 2:14I'm
- 2:14buying.
- 2:15You
- 2:15are.
- 2:15And
- 2:16are
- 2:16you
- 2:16buying?
- 2:16I
- 2:16think
- 2:17you
- 2:17are
- 2:17Based
- 2:17on.
- 2:18Oh
- 2:18my
- 2:18God,
- 2:18100
- 2:19I
- 2:19love
- 2:20when
- 2:20Lisa
- 2:20was
- 2:20talking.
- 2:21You
- 2:21do?
- 2:21Why?
- 2:22Super.
- 2:22It's
- 2:22super
- 2:23simple
- 2:23to
- 2:23use.
- 2:24I
- 2:24use
- 2:25it.
- 2:25Yeah,
- 2:26I
- 2:26did.
- 2:26I.
- 2:26I
- 2:27mean
- 2:27I
- 2:27looked
- 2:27up
- 2:27crazy
- 2:28search
- 2:28terms
- 2:29too
- 2:29like
- 2:29coastal
- 2:30Spanish
- 2:30modern
- 2:31and
- 2:31mid
- 2:32Midwest
- 2:32mid
- 2:33century
- 2:33modern
- 2:33and
- 2:34Midwestern
- 2:34coastal.
- 2:35Yeah,
- 2:36I
- 2:36mean
- 2:36it
- 2:36wasn't
- 2:36Always
- 2:37perfect.
- 2:37The
- 2:38results
- 2:38weren't
- 2:38always
- 2:39perfect,
- 2:39but
- 2:39the
- 2:39UX
- 2:40is
- 2:40brilliant.
- 2:40Like,
- 2:41I
- 2:41can
- 2:41just
- 2:41hit.
- 2:42Like,
- 2:42I,
- 2:42you
- 2:42know,
- 2:42I
- 2:43can
- 2:43so
- 2:43search
- 2:43those
- 2:44products.
- 2:44I
- 2:44can
- 2:44put
- 2:44them
- 2:44to
- 2:44my
- 2:45cart
- 2:45right
- 2:45away.
- 2:45But
- 2:46I
- 2:46think
- 2:46that
- 2:46the
- 2:46most
- 2:47brilliant
- 2:47point
- 2:48here,
- 2:48and
- 2:48Lisa
- 2:48hit
- 2:48on
- 2:49this
- 2:49too.
- 2:49They're
- 2:50using
- 2:50AI
- 2:51to
- 2:51just
- 2:51adjust
- 2:52the
- 2:52imagery.
- 2:53They're
- 2:53putting
- 2:53an
- 2:53ocean
- 2:54outside
- 2:54of
- 2:54the
- 2:54window
- 2:55in
- 2:55that
- 2:55setting
- 2:56and
- 2:56changing
- 2:56a
- 2:56few
- 2:57simple
- 2:57things,
- 2:58which
- 2:58is
- 2:58what
- 2:58AI
- 2:59should
- 2:59be
- 2:59used
- 2:59for
- 3:00to
- 3:00make
- 3:01me
- 3:01feel
- 3:01as
- 3:02a
- 3:02consumer.
- 3:02Like,
- 3:02they're
- 3:03personalizing
- 3:03this
- 3:04experience
- 3:04to
- 3:04even
- 3:05the
- 3:05most
- 3:05crazy
- 3:06search
- 3:06terms
- 3:06that
- 3:06I
- 3:06might
- 3:07be
- 3:07putting
- 3:07in
- 3:07here.
- 3:08And
- 3:08they're
- 3:08giving
- 3:08me
- 3:09a
- 3:09way
- 3:09to
- 3:09very
- 3:09easily
- 3:10click
- 3:10and
- 3:10buy.
- 3:11So
- 3:11I
- 3:11think
- 3:11this.
- 3:12I'm
- 3:12super
- 3:13excited.
- 3:13I'm
- 3:13interviewing
- 3:14Fiona
- 3:14Tannet,
- 3:15the
- 3:15CTO
- 3:15at
- 3:16Wayfair
- 3:16at
- 3:16Shop
- 3:17Talk,
- 3:17and
- 3:17I
- 3:17cannot
- 3:17wait
- 3:18to
- 3:18talk
- 3:18to
- 3:18her
- 3:19just
- 3:19about,
- 3:20like,
- 3:20the
- 3:20evolution
- 3:21of
- 3:21this,
- 3:21because
- 3:21it
- 3:21really
- 3:22is
- 3:22quite
- 3:23a
- 3:23step
- 3:23up
- 3:23from
- 3:24what
- 3:24decorify
- 3:25was.
- 3:25And
- 3:26now
- 3:26you're.
- 3:26You're
- 3:27really.
- 3:27It's
- 3:27really
- 3:27focused
- 3:28on
- 3:28inspiration
- 3:29and
- 3:29then
- 3:29providing
- 3:30that
- 3:30ease
- 3:30of
- 3:30use
- 3:31of
- 3:31getting
- 3:31to
- 3:31products.
- 3:32So
- 3:32I
- 3:32love
- 3:33it.
- 3:33We
- 3:34were
- 3:34all
- 3:34in
- 3:34on
- 3:34decorify
- 3:35last
- 3:35year,
- 3:35too,
- 3:36and
- 3:36I
- 3:36can't
- 3:36wait
- 3:36for
- 3:36you
- 3:37to
- 3:37talk
- 3:37to
- 3:37Fiona
- 3:37at
- 3:38Shop
- 3:38Dog.
- 3:38It's
- 3:38gonna
- 3:38be
- 3:38awesome.
- 3:39All
- 3:39right,
- 3:39Dave,
- 3:39I'm
- 3:39let
- 3:40you
- 3:40go
- 3:40next
- 3:40because,
- 3:40you
- 3:41know,
- 3:41I'm,
- 3:41I'm.
- 3:41I'm
- 3:42in
- 3:42their
- 3:42camp
- 3:43and
- 3:43I
- 3:43don't.
- 3:43I
- 3:44want
- 3:44to
- 3:44see
- 3:44where
- 3:44you
- 3:44stand
- 3:45before,
- 3:45because
- 3:45maybe
- 3:45I
- 3:45need
- 3:46the
- 3:46retort
- 3:46to
- 3:46try
- 3:46to
- 3:47convince
- 3:47you
- 3:47to
- 3:47come
- 3:48to
- 3:48our
- 3:48spot.
- 3:48What's
- 3:48your
- 3:49thoughts
- 3:49here?
- 3:49I
- 3:50have
- 3:50one
- 3:50foot
- 3:50in
- 3:51the
- 3:51camp.
- 3:52Okay.
- 3:52One
- 3:52foot.
- 3:53Super
- 3:53cool.
- 3:53I
- 3:54played
- 3:54with
- 3:54it
- 3:54yesterday.
- 3:55I
- 3:56think
- 3:56that
- 3:56it's
- 3:57really
- 3:57well
- 3:57done,
- 3:58very
- 3:59well
- 3:59executed.
- 4:01Yeah,
- 4:01we'll
- 4:02see
- 4:02how
- 4:02the
- 4:02whole
- 4:02software
- 4:02update
- 4:03thing
- 4:03works
- 4:04out.
- 4:04You
- 4:04know,
- 4:04since
- 4:04you
- 4:04guys
- 4:05think
- 4:05that's
- 4:05a
- 4:06big
- 4:06issue
- 4:07going
- 4:07forward.
- 4:07But,
- 4:08but
- 4:09here's
- 4:09my
- 4:09question,
- 4:10and
- 4:10you
- 4:11said
- 4:11something
- 4:11really
- 4:11interesting,
- 4:12kind
- 4:12of,
- 4:12what's
- 4:12the
- 4:12evolution
- 4:13of
- 4:13it?
- 4:14And
- 4:15Wonder,
- 4:15you
- 4:15know,
- 4:16does
- 4:16eventually
- 4:16this
- 4:17become
- 4:17a
- 4:18revenue
- 4:18source
- 4:19and,
- 4:19you
- 4:20know,
- 4:20it
- 4:21becomes
- 4:21an
- 4:22interior
- 4:22design
- 4:23service,
- 4:24you
- 4:24know,
- 4:25is
- 4:25also
- 4:25pretty
- 4:25heavily
- 4:26tied
- 4:26into
- 4:27a
- 4:27lot
- 4:28of
- 4:28the
- 4:28online
- 4:28design
- 4:29services.
- 4:29Right.
- 4:30You
- 4:30know,
- 4:30there
- 4:30are
- 4:31a
- 4:32referral
- 4:32from
- 4:33whether
- 4:33it's
- 4:33Joybird
- 4:34or
- 4:34Stucco
- 4:35or
- 4:35Heavenly
- 4:35or,
- 4:36you
- 4:36know,
- 4:37pick
- 4:38in
- 4:38one
- 4:39of
- 4:39them.
- 4:39What
- 4:40are
- 4:40they
- 4:40thinking
- 4:40about
- 4:41this?
- 4:41Right?
- 4:41Yeah,
- 4:42that's
- 4:42what
- 4:42I
- 4:42thought
- 4:42too.
- 4:43Like,
- 4:43you
- 4:43know,
- 4:43it's
- 4:44like,
- 4:44I'm.
- 4:44I'm
- 4:44not
- 4:44sure.
- 4:44You
- 4:45know,
- 4:45pissing
- 4:45off
- 4:45a
- 4:45bunch
- 4:45of
- 4:46partners
- 4:46is.
- 4:47Is.
- 4:48Is
- 4:48Retail
- 4:48Strategy
- 4:49101.
- 4:49Unless
- 4:50the
- 4:50evolution
- 4:51is
- 4:51I'm
- 4:52going
- 4:52to
- 4:52be
- 4:52a
- 4:52better
- 4:53version
- 4:53of
- 4:53that.
- 4:54And,
- 4:54and
- 4:54I'm
- 4:55just
- 4:55taking
- 4:55it
- 4:55over.
- 4:56So
- 4:57I
- 4:57think
- 4:57it's
- 4:57cool.
- 4:58I
- 4:58think
- 4:58it's
- 4:58really
- 4:58well
- 4:59done.
- 4:59I'm
- 5:00super
- 5:00curious
- 5:01about
- 5:02what
- 5:02the
- 5:02evolution
- 5:03of,
- 5:03is
- 5:03it
- 5:04going
- 5:04forward
- 5:04and
- 5:05how
- 5:05does
- 5:05it
- 5:05work
- 5:06in
- 5:06the
- 5:06broader
- 5:07ecosystem
- 5:08of,
- 5:08of
- 5:08interior
- 5:09design?
- 5:10Yeah,
- 5:10that,
- 5:11that,
- 5:11that's
- 5:11exactly
- 5:12the
- 5:12points
- 5:12I
- 5:12had
- 5:12too,
- 5:12David.
- 5:13Like,
- 5:13yeah,
- 5:13the
- 5:13impact's
- 5:14going
- 5:14to
- 5:14be
- 5:14on
- 5:14the
- 5:14interior
- 5:14designers,
- 5:15but
- 5:15that's
- 5:15what
- 5:15Wafers
- 5:16brand
- 5:16is
- 5:16too.
- 5:16Wafer's
- 5:17brand
- 5:17is
- 5:17like
- 5:17basically
- 5:18like
- 5:18affordable
- 5:19design,
- 5:19you
- 5:19know,
- 5:19at
- 5:19the
- 5:20end
- 5:20of
- 5:20the
- 5:20day.
- 5:20And
- 5:20so
- 5:20if
- 5:20you
- 5:20can
- 5:21use
- 5:21tech
- 5:21to
- 5:21do
- 5:21that,
- 5:22why
- 5:22not?
- 5:22And
- 5:23that's
- 5:23the
- 5:23other
- 5:23point
- 5:23I'd
- 5:24make
- 5:24here,
- 5:24is
- 5:24because
- 5:24this,
- 5:25this
- 5:25is
- 5:25an
- 5:25example
- 5:26to
- 5:26me
- 5:26of
- 5:26also
- 5:26like,
- 5:27why
- 5:27Wayfair
- 5:27continues
- 5:28to
- 5:28win
- 5:28or
- 5:28hold
- 5:29its
- 5:29own
- 5:29within
- 5:29the
- 5:29home
- 5:30furnishing
- 5:30space.
- 5:30Because
- 5:31it's,
- 5:31it
- 5:31uses,
- 5:32it
- 5:32constantly
- 5:32uses
- 5:33its
- 5:33tech
- 5:34to
- 5:34showcase
- 5:34its
- 5:35category,
- 5:35whereas
- 5:35Amazon
- 5:36has
- 5:36to
- 5:36use
- 5:37its
- 5:37tech
- 5:37to
- 5:37tap
- 5:37into
- 5:38everything
- 5:38that
- 5:38it
- 5:38provides.
- 5:39But
- 5:39Wayfair's
- 5:40been
- 5:40smart
- 5:40about
- 5:40that
- 5:41and,
- 5:41and
- 5:41for
- 5:42that
- 5:42reason
- 5:42it's
- 5:42gotten
- 5:42a
- 5:42leg
- 5:43up
- 5:43on
- 5:43Target
- 5:43and
- 5:43Walmart
- 5:44over
- 5:44the
- 5:44years.
- 5:45And
- 5:45it
- 5:45continues
- 5:46to
- 5:46take
- 5:46this
- 5:46approach,
- 5:47which
- 5:47is,
- 5:47which
- 5:47is
- 5:48a
- 5:48definitive
- 5:48approach.
- 5:49I
- 5:49had
- 5:49coffee
- 5:49with,
- 5:50with
- 5:51Wayfair
- 5:51CEO
- 5:51back
- 5:52when
- 5:52I
- 5:52was
- 5:52running
- 5:52home
- 5:52furnishings
- 5:53at
- 5:53the
- 5:53Vidara
- 5:54in
- 5:54Las
- 5:54Vegas,
- 5:55and
- 5:55he
- 5:55told
- 5:55me
- 5:55that
- 5:56that's
- 5:56the
- 5:56way
- 5:56he
- 5:56thinks
- 5:57about
- 5:57the
- 5:57business.
- 5:57He's
- 5:57going
- 5:57to
- 5:58continue
- 5:58to
- 5:58use
- 5:58tech
- 5:59to
- 5:59showcase
- 6:00the
- 6:00category
- 6:00of
- 6:01home
- 6:01furnishings.
- 6:01And
- 6:01I
- 6:01think
- 6:02you're
- 6:02right.
- 6:02There
- 6:02could
- 6:02be
- 6:02some
- 6:02fallout
- 6:03from
- 6:03this
- 6:03in
- 6:03the
- 6:04space,
- 6:04but
- 6:04consumers
- 6:05will
- 6:05gravitate
- 6:06towards
- 6:06it
- 6:06if
- 6:06they
- 6:06find
- 6:06it
- 6:07useful.
- 6:08Yeah,
- 6:08it's
- 6:09easier.
- 6:09Right,
- 6:10right,
- 6:10right.
- 6:11Like,
- 6:11you
- 6:11know,
- 6:12here,
- 6:12sign
- 6:13a
- 6:13contract,
- 6:14you
- 6:14know,
- 6:14take
- 6:14a
- 6:14bunch
- 6:14of
- 6:14photos
- 6:15of
- 6:15my
- 6:15room
- 6:15like
- 6:16that.
- 6:16It
- 6:16can
- 6:16be
- 6:16AI
- 6:17generated,
- 6:18et
- 6:18cetera.
- 6:19So
- 6:19I
- 6:20think
- 6:20the
- 6:20future
- 6:20evolution
- 6:20is
- 6:21super
- 6:21interesting.
- 6:22Well,
- 6:22and
- 6:23you,
- 6:23you
- 6:23still
- 6:24need
- 6:24the
- 6:24interior
- 6:24designers
- 6:25to
- 6:25pull
- 6:26from
- 6:26multiple
- 6:26sources.
- 6:27Like
- 6:27the,
- 6:27the
- 6:28idea
- 6:28that
- 6:28you're
- 6:29going
- 6:29to
- 6:29get
- 6:29all
- 6:29of
- 6:29the
- 6:30things
- 6:30to
- 6:30out
- 6:31room
- 6:31from
- 6:31Wayfair
- 6:32is
- 6:32probably
- 6:33not
- 6:33true.
- 6:34You
- 6:34might,
- 6:34you
- 6:35know,
- 6:35that's
- 6:35where
- 6:35the
- 6:35designers
- 6:36come
- 6:36in
- 6:36to
- 6:36help
- 6:36you
- 6:37like,
- 6:37you
- 6:37know,
- 6:38pick
- 6:38the
- 6:38right
- 6:39places
- 6:39to
- 6:39invest.
- 6:40And
- 6:41the
- 6:41right
- 6:41places
- 6:41depends
- 6:42on
- 6:42your
- 6:42budget
- 6:42too
- 6:43though.
- 6:43Right?
- 6:43Exactly.
- 6:44Or
- 6:44does
- 6:45Wayfair
- 6:45become
- 6:46a
- 6:46bit
- 6:46of
- 6:46a
- 6:46marketplace
- 6:47in
- 6:47the
- 6:47future
- 6:48with
- 6:48kind
- 6:48of
- 6:49the
- 6:49service
- 6:49so
- 6:49that
- 6:50it
- 6:50will
- 6:50allow
- 6:50them
- 6:50to
- 6:50actually
- 6:51pull
- 6:51from
- 6:51other
- 6:51sites
- 6:52too.
- 6:52Right,
- 6:53right.