Latest / Play Therapy Podcast: A Master-Class in Child-Centered Play Therapy
263 | Clear Policies + Systems = Happy Clients: Managing Cancellations, No-Shows, and Expectations
In this episode of the Play Therapy Podcast, I answer a fantastic question from Tess in Illinois about balancing boundaries and customer service in private practice. As child-centered play therapists, we want to provide an exceptional experience for families while also maintaining clear policies that support our work. I discuss how policies and systems creates clarity and prevents future conflicts.
I also share insights on how to deliver customer service excellence while holding strong boundaries, ensuring that parents understand expectations from the very first interaction. From scripting…
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