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Lifeline Struggles to Answer Calls | Auckland News
Lifeline is struggling to answer just 40% of calls due to chronic underfunding, needing $4 million annually to stay operational. While Mental Health Minister Matt Doocey supports faster response times and a 24-hour suicide line, he’s unsure how to fund it. Frontline staff like Grenville Hendricks say demand keeps rising, and providers have long warned that competition for scarce resources is unsustainable—calling for collaboration instead. Privacy remains key, but callers are open to sharing details if it means better help. Without stable funding, meeting growing mental health needs will…
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