Latest / The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX
#391: AI and the Customer Experience at Scale, with Shelia Anderson, US CIO at Aflac
The following episode was recorded at PegaWorld Inspire in Las Vegas, and I’m looking forward to this topic as well as sharing the conversation with my guest today.
Today we’re going to talk about the meaningful use of AI in the customer experience, and doing it at scale for the enterprise.
To help me discuss this topic, I am joined by Shelia Anderson, US Chief Information Officer at Aflac.
RESOURCES
Aflac: https://www.aflac.com
Pega: https://www.pega.com
The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast
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The skinny
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