Skill #3: Creating Just-in-Time Documentation

The Not-Boring Tech Writer · May 9, 2016 · 30m

Face it: sometimes, documenting software can be tricky.

Not because we don’t understand the software – we get that. Nor because we can’t articulate it in layman’s terms – we’ve got that covered, too.

But because feature guides – the traditional style of software documentation – isn’t enough to ensure your end users can find the information they need to accomplish a specific task.

Enter just-in-time documentation: a new methodology of documentation that complements feature guides by creating task-oriented documents, as our guest Bri Hillmer describes it, “just in time, when the customer asks…