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2026 Cencora ThoughtSpot Rewind | Part Two · Pharmacy Podcast Network

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Speaker 1: You are listening to the global network of podcasters dedicated
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Speaker 1: to the pharmacy profession. Welcome to the Pharmacy Podcast Network.
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Speaker 2: Welcome to the twenty twenty six Sancora thought Spot rewind
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Speaker 2: hosted by Todd Yurii, founder and CEO of the Pharmacy
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Speaker 2: Podcast Network. Embedded in the Outcomes Booth, this is your
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Speaker 2: direct line into one of the biggest pharmacy events of
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Speaker 2: the year. You'll hear interviews from real pharmacy owners, keynote speakers,
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Speaker 2: first time podcasters, and more, only on the Pharmacy Podcast Network,
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Speaker 2: made possible by the support of our sponsor, Outcomes.
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Speaker 3: Scott, It's so good to have you here at the
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Speaker 3: Outcomes Booth, Here at the thought Spot twenty twenty six.
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Speaker 3: The partnerships that Outcomes have stage cultivated and are moving
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Speaker 3: forward with our so key to the success of independent
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Speaker 3: community pharmacy. One company can never deliver the entire ecosystem
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Speaker 3: of solutions of what's happening in a shifting business that's
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Speaker 3: changing and it's going through massive changes. Talk to us
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Speaker 3: about the partnership between rx CO, RXCO and Outcomes.
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Speaker 4: Yeah, and thank you thanks for having us on the
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Speaker 4: Pharmacy Podcast it's you're right, it's getting more and more complex.
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Speaker 4: This isn't the pharmacy world we had ten years ago,
1:43
Speaker 4: where pharmacies generally had much more financial profitability. There's a
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Speaker 4: lot of things going on behind the scenes. The primary
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Speaker 4: purpose for our integration and supporting OURX thirty computer X
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Speaker 4: clients is to help protect them against some of the
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Speaker 4: shenanigans that are going on behind the scenes. Primarily, and
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Speaker 4: many pharmacies aren't aware of this. Forty one percent of
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Speaker 4: commercial claims right now are being switched behind the scenes
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Speaker 4: to a pharmacy discount card. It damages pharmacy economics in
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Speaker 4: two ways. One, these cards will often come back at
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Speaker 4: prices that most pharmacies wouldn't normally honor below their cost,
2:24
Speaker 4: unsupportive of even covering their overhead. And the second, which
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Speaker 4: is it's just on top of it, is they tack
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Speaker 4: on a very large administrative fee. And these administrative fees
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Speaker 4: over the last three years have climbed substantially. Whereas pharmacy
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Speaker 4: discount card administrative fees ten fifteen years ago, where a
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Speaker 4: dollar maybe two dollars, they're nine to twelve to fifteen
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Speaker 4: to twenty dollars. Now we've seen cases on common drugs
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Speaker 4: like a tor of statin, where they out of pocket
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Speaker 4: for the patient's forty five dollars the administrative fees forty
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Speaker 4: two dollars.
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Speaker 5: It just makes it. It's unsustainable.
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Speaker 4: It's it's a fee that your patients are paying the
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Speaker 4: pharmacy is not keeping it. It goes back to the
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Speaker 4: PBM and integrating into the rx CO software is something
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Speaker 4: that Outcomes decided to do help give their pharmacies a
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Speaker 4: tool set to compliantly manage these issues. Compliance is a
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Speaker 4: big aspect of it. There's ways you can respond to
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Speaker 4: these cards that are completely not compliant. It will get
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Speaker 4: you in trouble with regulators, federal government, and so forth.
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Speaker 4: Many pharmacies are simply rejecting the claim and writing it
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Speaker 4: to cash, which is going to put you in a
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Speaker 4: lot of trouble when it comes to audit time. You're
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Speaker 4: getting yourself ready for a nasty and awful clawback.
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Speaker 5: And so we have this tool set. It's made available,
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Speaker 5: it will be available this.
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Speaker 4: Fall, built into every RX thirty, including a new RX
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Speaker 4: thirty and compute our X platform.
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Speaker 5: It will help.
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Speaker 4: Pharmacy owners and picks be able to manage this, not
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Speaker 4: just in a compliant manner for themselves, but to enforce
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Speaker 4: policy at the pharmacy level to ensure their frontline texts
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Speaker 4: are doing the right thing.
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Speaker 3: So I am assuming that this would be integrated into
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Speaker 3: the outcomes platform, the computer RX platform, so that it
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Speaker 3: seems seamless to our pharmacy owners.
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Speaker 6: Right.
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Speaker 4: The whole goal with outcomes from the beginning and working
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Speaker 4: with us is to ensure we're not adding to the workflow.
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Speaker 5: In fact, we're simplifying it.
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Speaker 4: There's a few different use cases where pharmacies will use
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Speaker 4: a pharmacy discount card. Maybe a patient comes in or
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Speaker 4: their insurance didn't come back with a price that will
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Speaker 4: allow the patient to adhere to their medication receive it.
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Speaker 5: This gives a quick.
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Speaker 4: Lookup tool as well, so the pharmacy can see all
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Speaker 4: of their network prices. There is nothing hidden there. For
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Speaker 4: the first time ever, a pharmacy will be able to
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Speaker 4: log in and see their exact network prices for their
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Speaker 4: NDCs they keep in stock. We'll be able to help
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Speaker 4: the patient navigate in a consumer driven way how to
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Speaker 4: solve the financial issue with receiving their medication.
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Speaker 3: All right, So, if I'm listening to the show and
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Speaker 3: this has really intrigued me. What's the best way to
5:17
Speaker 3: reach out to you in your organization?
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Speaker 4: Yeah, so, our website is rx dot co.
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Speaker 3: We also it's an easy website to remember. What a
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Speaker 3: nice domain. By the way, right it was four letters.
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Speaker 7: It was fantastic.
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Speaker 4: Your outcomes salespeople and customer support managers are also aware
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Speaker 4: of who we are. They can help get you set
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Speaker 4: up in the system. It will be in pilot stores shortly,
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Speaker 4: with a full rollout anticipated at the end of September.
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Speaker 3: Okay, all right, well we're going to look for more.
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Speaker 3: Probably have you on twers this week in pharmacy. We'll
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Speaker 3: talk more about it. But thanks for being here at
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Speaker 3: thought Spot twenty twenty six.
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Speaker 5: Perfect, Thank you talking.
5:59
Speaker 3: Thoughts I bought twenty twenty six. Hey here with Kaylie
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Speaker 3: Lester from Outcomes Customer Support. What's the titles that you
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Speaker 3: guys use.
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Speaker 8: Is CSM, which means Client Success Manager.
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Speaker 3: Client Success Manager. Do you know what you really are though?
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Speaker 3: You're kind of like if I joined a gym and
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Speaker 3: I'm trying to figure out things by myself and I
6:21
Speaker 3: don't know how. Maybe I want to increase my strength.
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Speaker 3: I'm getting older, so strength is important, and then that
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Speaker 3: condensing of my bones. I go to somebody that's lived it,
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Speaker 3: the trains in weightlifting, and I would go to them
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Speaker 3: and say, would you please, you know, challenge me and
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Speaker 3: get more out of this exercise. You're that person that's
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Speaker 3: going to help the pharmacy owner and the pharmacy operators,
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Speaker 3: the technicians, the pharmacists get more out of the platform.
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Speaker 5: Talk to us about your.
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Speaker 3: Passion around helping pharmacies be more successful.
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Speaker 8: Yeah, I love that you use that analogy because I
6:55
Speaker 8: used to be a personal trainer. So that's exactly what
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Speaker 8: it is. It's like coaching and mentorship, right. So the
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Speaker 8: Client Success Team was really developed because there's a need
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Speaker 8: for that dedicated advocate that's really focused on the pharmacy's goals. So,
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Speaker 8: you know, having that dedicated person that's committed and focused
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Speaker 8: on the success of the pharmacy that can guide them
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Speaker 8: in the right direction. That just goes beyond like support
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Speaker 8: and technical issues. We really take a strategic approach where
7:19
Speaker 8: every single one of our pharmacy partners is assigned a
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Speaker 8: dedicated CSM that goes beyond, above and beyond to help
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Speaker 8: escalate support issues and get answers. If you know, there's
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Speaker 8: a lag in response, but also like, how do we
7:32
Speaker 8: help you maximize your operations? What solutions are you using
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Speaker 8: today that maybe you're not taking the most maximum benefit from,
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Speaker 8: Like helping educate pharmacies about what we have going on,
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Speaker 8: what's new, what's coming out, and really just being like
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Speaker 8: they're dedicated, Like I always say, we're like a marriage counselor,
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Speaker 8: Like we're here to really support the pharmacies and what
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Speaker 8: they need, especially the independent pharmacies, because what they have
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Speaker 8: is they built something from the ground up.
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Speaker 9: They did all the school.
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Speaker 8: Maybe it was passed down in the family, but it's passion, right, Yeah,
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Speaker 8: it's so emotional as well, and so we really relate
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Speaker 8: to that and we empathize with people wanting to get
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Speaker 8: the most success out of their solutions and really help
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Speaker 8: maximize their operation.
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Speaker 3: Kaylee, I want to talk about blind spots, and that's
8:16
Speaker 3: another thing that the CSMs are going to be able
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Speaker 3: to kind of dial into. So you've counseled, you've talked,
8:23
Speaker 3: you've coached, and six months down the road, you're noticing
8:27
Speaker 3: that there's there's a reoccurring problem. You're seeing it from
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Speaker 3: a different perspective. Talk to us about how you reach
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Speaker 3: back out to one of your clients and saying, hey,
8:36
Speaker 3: let's make this adjustment or maybe use this feature differently
8:39
Speaker 3: in order to maximize the technology.
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Speaker 8: Yeah, I think the biggest thing that we started doing
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Speaker 8: was trying to outreach the clients and let them know
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Speaker 8: not only that we exist, but we want to have
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Speaker 8: recurring meetings with them, because the whole purpose of getting
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Speaker 8: to know them is understanding their business at every stage.
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Speaker 8: Because if we talked to them in Q one but
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Speaker 8: haven't talked to them again until Q two, you're a
9:00
Speaker 8: huge three. So much changes. So we just want to
9:03
Speaker 8: make sure that we're constantly pushing what's new, what's coming,
9:07
Speaker 8: making sure we're aligned to where they're at in their
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Speaker 8: business today so that you know, we're not going like
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Speaker 8: this and they're falling behind.
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Speaker 7: It's exactly.
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Speaker 8: So that's that's the proactive outreach part that we really
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Speaker 8: try to hone in on is okay, getting the lay
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Speaker 8: of the land about how their pharmacy operates today, where
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Speaker 8: they're going, and how we can help support them and
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Speaker 8: getting there. So if that answers your question, it's just
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Speaker 8: really trying to be proactive and be strategic about our
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Speaker 8: outreach to clients, calling them, emailing them letting them know
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Speaker 8: you know that we have ade or any new product
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Speaker 8: that could help enhance their workflow. That's what we truly
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Speaker 8: try to reach them out to and like focus on.
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Speaker 3: Well for your first podcast, Kaylee, you did an amazing job,
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Speaker 3: so thank you for spending time here at the Outcomes
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Speaker 3: Booth the Thoughts Spot twenty twenty six.
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Speaker 8: Thanks for having me pleasure.
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Speaker 10: Pharmacy teams today are expected to do more than ever
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Speaker 10: process prescriptions faster, manage growing workloads, navigate constant interruptions, and
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Speaker 10: still deliver exceptional patient care. That's why Outcomes is introducing
10:10
Speaker 10: a new pharmacy experience across both RX thirty and Computer RX,
10:14
Speaker 10: designed to help pharmacies work smarter, move faster, and operate
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Speaker 10: with greater confidence. RX thirty delivers a modern, intuitive workflow
10:24
Speaker 10: with streamline navigation, guided processes, unified work cues, and automation
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Speaker 10: that reduces manual effort while preserving the trusted foundation pharmacies
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Speaker 10: rely on every day. At the same time, Computer RX
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Speaker 10: continues to evolve with enhancements focused on performance, workflow, efficiency, stability,
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Speaker 10: and practical automation that remove friction from daily operations. Together,
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Speaker 10: these investments are centered on a single goal, helping pharmacy
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Speaker 10: teams spend less time navigating software and more time focusing
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Speaker 10: on patients. Whether you're an RX thirty or computer RX customer,
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Speaker 10: you'll benefit from a pharmacy experience designed around real world workflows,
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Speaker 10: reduced complexity, improved efficiency, and continuous innovation. The future of
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Speaker 10: pharmacy technology is about changing how you work and making
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Speaker 10: every step work better along the way.
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Speaker 3: Nicholas Turros farm d how are you.
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Speaker 7: I'm doing well?
11:26
Speaker 5: How are you good?
11:27
Speaker 3: Hey? Last time we talked, I think it was in
11:29
Speaker 3: a CDs Total Store expo. We're here at Thought Spot
11:32
Speaker 3: twenty twenty six. It's so good to see you. It's
11:35
Speaker 3: so good to connect with a person that loves Pittsburgh
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Speaker 3: like I do.
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Speaker 11: Oh, it's great to see again. It's been too long,
11:43
Speaker 11: my friend. And super excited to be on the show again.
11:46
Speaker 7: And then more.
11:47
Speaker 11: Excited to see you and see how you're thriving and
11:50
Speaker 11: how you're doing, and super excited to talk to the
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Speaker 11: ATO about any subjects that you want.
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Speaker 2: Well.
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Speaker 3: Sin Kora is special. This is our second Thought Spot.
12:00
Speaker 3: We want to shout out to the PR team that
12:01
Speaker 3: gave us the podcast press and being able to cover
12:05
Speaker 3: the events your life has gone through, different things that
12:09
Speaker 3: you've done in pharmacy. You really have a real wide
12:12
Speaker 3: understanding of mixtures of specialty and community and long term care.
12:17
Speaker 3: What I wanted to talk to you about today was
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Speaker 3: merchant services and some of the changes that are rolling
12:21
Speaker 3: out from Sincora, and yeah, just give the listeners kind
12:25
Speaker 3: of an overview of that.
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Speaker 11: Yeah, So just first to start with, a lot of
12:28
Speaker 11: people don't know what merchant services is, right, and our
12:31
Speaker 11: merchant service vendor is so essentially, think about when a
12:34
Speaker 11: customer comes to the pharmacy and they grab some motcs,
12:38
Speaker 11: they grab their prescriptions, they go up and they bring
12:42
Speaker 11: them up and it's one hundred dollars charge, they swipe
12:45
Speaker 11: their credit card. There are things called interchange feeds, and
12:48
Speaker 11: usually merchant services are are folks that run that through
12:51
Speaker 11: your pos and there's a feed that's associated with that.
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Speaker 11: We've seen in pharmacy as low as to point seven,
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Speaker 11: and I've seen some as high as eight percent. So
13:03
Speaker 11: that means every one hundred dollars you're losing eight bucks,
13:06
Speaker 11: you're losing four fifty whatever that percentage fee through that
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Speaker 11: merchant service is. And it really drives the cost to
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Speaker 11: serve up for that patient. So through events like thought Spot,
13:21
Speaker 11: through events like our Solutions Advisory Board, our National Advisory Board,
13:26
Speaker 11: our sales team, our solutions team talking to customers, it
13:30
Speaker 11: was really the voice of the customer that raised the
13:33
Speaker 11: awareness of this. And it wasn't, you know, a want
13:37
Speaker 11: from the customer, It was really a need of the
13:39
Speaker 11: customer because it's margin erosion. If you can adjust that rate,
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Speaker 11: that goes straight to the pharmacy's bottom line, right and
13:48
Speaker 11: working with razors and margins and reimbursement pressures and trying
13:54
Speaker 11: to get paid for different services that our pharmacists provide,
14:00
Speaker 11: anything that we can do to help that. So we
14:04
Speaker 11: took that feedback back, looked at it. It was a
14:08
Speaker 11: market wide problem, it wasn't just a store problem, and
14:13
Speaker 11: really started to understand that dynamic of what was going
14:16
Speaker 11: on in the pharmacy industry. Then we looked outside the
14:20
Speaker 11: pharmacy industry and said, all right, what are rates in
14:24
Speaker 11: specialty industries? What are rates in the restaurant? What are
14:26
Speaker 11: people getting for online rates? And that can be different
14:29
Speaker 11: because you have all different kind of rates whether it's
14:32
Speaker 11: a high risk transaction or if it's a card not
14:36
Speaker 11: present transaction, So there's.
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Speaker 7: All these different facets that go into it.
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Speaker 11: What we did at Sancora is sourced many, many, many
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Speaker 11: different partners for merchant services and found a great rate
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Speaker 11: that I am very confident can beat any other rate
14:53
Speaker 11: out there that is in a POS system or contract
14:56
Speaker 11: with a POS system, or a technology stack right now
15:00
Speaker 11: that can save our pharmacies thousands of dollars depending upon
15:05
Speaker 11: you know, the credit card volume.
15:07
Speaker 7: That they're they're doing today.
15:09
Speaker 11: So very excited to bring forth that offering and with
15:13
Speaker 11: that a lot of times you'll see the pharmacy POS
15:16
Speaker 11: system and connected with the pharmacy Management system.
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Speaker 7: So I call that a technology stack.
15:22
Speaker 11: Right We have another vendor that we utilize that helps
15:28
Speaker 11: us with integration so pharmacies won't lose the functionality and
15:33
Speaker 11: it's a two way connection so it can put that
15:35
Speaker 11: transaction data back into the PMS so they don't lose functionability.
15:39
Speaker 11: Because you know, when you're working with something and you
15:43
Speaker 11: have a good technology stack, you don't want to lose
15:46
Speaker 11: that activity. You don't want to have to log into
15:49
Speaker 11: two different systems. You don't have to want to print
15:51
Speaker 11: a report from one and then match it up to
15:53
Speaker 11: the other. So it's really important to find another another
15:56
Speaker 11: vendor that could be able to integrate with pharmacy management
16:01
Speaker 11: systems and ensure that continuity of care isn't broken and
16:06
Speaker 11: add more operational inefficiencies or work.
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Speaker 7: So truly excited to.
16:11
Speaker 11: Be working with our merchant service vendor poly Pay and
16:16
Speaker 11: our point of sale vendor RMS.
16:18
Speaker 3: Excellent, excellent, So congratulations on your transition and your career
16:23
Speaker 3: in pharmacy. Has been so fun to watch you and
16:27
Speaker 3: the knowledge that you have. I think that everything that
16:30
Speaker 3: you've learned in an application from one position to now
16:34
Speaker 3: is just going to help you bring more solutions out
16:37
Speaker 3: and we'll bring out some of that secret sauce of
16:39
Speaker 3: what Sincora is doing. So I love having you on here. Nick,
16:42
Speaker 3: thanks for being here.
16:43
Speaker 11: No and I appreciate that Todd, And you know, having
16:47
Speaker 11: a career in different areas throughout pharmacy or medical device
16:51
Speaker 11: is one thing, but the truly exciting thing about working
16:55
Speaker 11: with Sancora is the time that we get with our customers,
17:00
Speaker 11: whether that's the advisory boards, thought spot, just traveling and
17:05
Speaker 11: visiting stores and just getting to spend time with our
17:08
Speaker 11: customers and really understanding by having that time, what their
17:13
Speaker 11: needs are like, the voice of the customer is so
17:16
Speaker 11: important to Sincora and it's so refreshing.
17:18
Speaker 7: You know.
17:19
Speaker 11: I've I joined last Thought Spot but didn't get to go,
17:22
Speaker 11: so this is my first thought Spot and it's.
17:25
Speaker 7: It's been amazing. We're talking to customers here.
17:27
Speaker 11: The openness, the honesty, the compassion for their patients, and
17:33
Speaker 11: really everything that I talked about and issues here that
17:38
Speaker 11: they're asking us to help solve is really driven by
17:41
Speaker 11: the care for their patients.
17:43
Speaker 7: And as a pharmacist and spending.
17:45
Speaker 11: Time here at Thought Spot, these customers are truly amazing
17:48
Speaker 11: and it's been so refreshing as a pharmacist to see
17:51
Speaker 11: their passion and energy for the patient.
17:53
Speaker 7: So it's been totally awesome.
17:56
Speaker 11: I'm super excited to be here at Sincora, super excited
17:59
Speaker 11: to be with our good neighbor pharmacies, super excited to
18:03
Speaker 11: be with our elevate pharmacies.
18:05
Speaker 5: It's it's it's.
18:06
Speaker 11: Been really really refreshing, and I feel super energized after
18:10
Speaker 11: being here and seeing.
18:11
Speaker 7: You as like the cherry of a cake.
18:14
Speaker 11: It's been great to catch up with you, my old friend,
18:16
Speaker 11: and be able to talk pharmacy again with you.
18:20
Speaker 7: It's always always a pleasure of my friend.
18:22
Speaker 3: Thank you Nick for being on the show.
18:24
Speaker 7: Absolutely, thank you.
18:29
Speaker 3: Heybought Spot twenty twenty six. I'm here with Janet Parish.
18:32
Speaker 3: What's the name of your pharmacy, Janet? A DARE drug,
18:36
Speaker 3: A Dare drug. And where's this at?
18:38
Speaker 12: Columbia, Kentucky. Okay, very rural area in south central Kentucky.
18:43
Speaker 3: When you say rural, what I think of is the
18:46
Speaker 3: area that I live in Fayette County, Pennsylvania. And rural
18:50
Speaker 3: means that there's probably not as much coverage or healthcare
18:53
Speaker 3: services even available for people that are in need of that.
18:57
Speaker 3: So talk to me about your community a little bit
19:00
Speaker 3: and how you serve them as an independent community pharmacy owner.
19:04
Speaker 12: Well, there are a few pharmacies in town, three large
19:11
Speaker 12: retail chain pharmacies and for little independent stores, and we
19:17
Speaker 12: are one of those.
19:18
Speaker 7: Okay.
19:18
Speaker 3: And what's changed over the years. Do you see that
19:22
Speaker 3: you're doing maybe more clinical services, or more diabetes management
19:26
Speaker 3: or more of everything, more of everything?
19:29
Speaker 12: You know, are a population in our areas.
19:33
Speaker 3: Older poor, So every dollar, every dollar that's being spent
19:41
Speaker 3: on healthcare services means more. In those kinds of environment,
19:45
Speaker 3: there's no extra money maybe to be able to do something,
19:47
Speaker 3: So you have to get it right the first time
19:50
Speaker 3: as a pharmacist, as someone that's dialing into medication management,
19:54
Speaker 3: part of that is the pharmacy management systems that you're using,
19:58
Speaker 3: and more than just the system, somebody on the team
20:01
Speaker 3: that can give you directions, Somebody on the team that
20:04
Speaker 3: can help you with issues. Talk to us about your
20:06
Speaker 3: experience with your CSM here with outcomes.
20:10
Speaker 12: We've had Willy Hernandez since we purchased r X thirty,
20:18
Speaker 12: so it's been about nine years. And at that time
20:21
Speaker 12: he came to our store and helped us set it
20:25
Speaker 12: up get going, and since then he has been promoted
20:30
Speaker 12: a few times as he should be. I just I
20:34
Speaker 12: can't say enough about Willy. There has never been an
20:38
Speaker 12: issue that we've called him about.
20:42
Speaker 9: He always takes care of it.
20:44
Speaker 12: So it doesn't matter what happens. We call Willy first.
20:47
Speaker 12: If we need to go somewhere else, we'll do it.
20:50
Speaker 12: Don't want to, but we will call another person. It
20:53
Speaker 12: may be a month, it may We like Lejeans that
20:56
Speaker 12: we have three issues that we've had for some time
20:59
Speaker 12: that haven't been correct again, not with Willy.
21:03
Speaker 5: That's incredible.
21:04
Speaker 12: If Willie can help, if it's an area that he
21:07
Speaker 12: is that he can help with, it's done. If he
21:12
Speaker 12: says he's going to call you tomorrow, he calls you
21:14
Speaker 12: tomorrow always. And to be in a rural area, you
21:19
Speaker 12: just feel like you're on your own.
21:21
Speaker 3: Yeah, Janet, I notice a contrast between what you do
21:26
Speaker 3: for your patients and what Willy is doing for you
21:30
Speaker 3: ensure and you just got done saying that. In this
21:32
Speaker 3: royal area there are people that don't have money, they're poor.
21:35
Speaker 3: So when they come to you for solutions and you're
21:37
Speaker 3: delivering that, it's making them feel cared about. That's the
21:40
Speaker 3: way Willy's making you feel.
21:42
Speaker 12: And that's exactly what he's He's the best at that.
21:45
Speaker 12: When you call him, it's not like you're you're balthering
21:47
Speaker 12: him or you know, oh ma, you've got another no,
21:50
Speaker 12: how can.
21:51
Speaker 9: I help you?
21:52
Speaker 5: That's awesome.
21:54
Speaker 12: He's just he's amazing.
21:57
Speaker 3: Is there any services that you're going to be rolling
22:00
Speaker 3: out or doing in your community that might be new
22:02
Speaker 3: to the community, for example, testing.
22:05
Speaker 12: Or actually that we are just in the process of
22:08
Speaker 12: being getting set up with that. Okay, long term care
22:13
Speaker 12: at home. We've just signed up we're working on that.
22:16
Speaker 12: We have congratulations, have done some construction to start testing
22:20
Speaker 12: and just in early stages of that.
22:23
Speaker 5: Excellent.
22:24
Speaker 3: There's an education for the community there that says, hey, listen,
22:27
Speaker 3: you may have an allergy, you may have something going
22:29
Speaker 3: on in you to be able to have to sign
22:32
Speaker 3: up and go to a physician or going to sometimes
22:34
Speaker 3: that disrupts. Plus, they don't have the same trusts that
22:37
Speaker 3: they do that they have with you in their community pharmacy.
22:40
Speaker 3: That's exciting. Janet, thank you so much for sharing on
22:43
Speaker 3: the thought Spot twenty twenty six. Thank you.
22:45
Speaker 12: Thank you.
22:49
Speaker 3: Kashl Patel here at thought Spot twenty twenty six. Thanks
22:54
Speaker 3: for being on the show.
22:55
Speaker 5: Thank you for having me.
22:56
Speaker 3: All right, tell me about Apollo Pharmacy in the beautiful
23:00
Speaker 3: city of Savannah, Georgia. Talk to me about the mix
23:03
Speaker 3: of kind of the services that you're providing.
23:06
Speaker 13: First of all, thank you for having me. And it's
23:08
Speaker 13: a great honor my first podcast. So I'm excited. So
23:12
Speaker 13: we opened our pharmacy on twenty sixteen July, so about
23:16
Speaker 13: ten years exactly.
23:17
Speaker 5: And we have two racuclations.
23:19
Speaker 13: Thank you so much for that. We have two locations,
23:21
Speaker 13: Savannah and Pooler. About suburbs of Savannah. We have been
23:25
Speaker 13: very proactive in a community providing different sets of services
23:28
Speaker 13: and things like that. One of my main driving force
23:32
Speaker 13: would be immunizations and we are very actively involved in
23:36
Speaker 13: that providing vaccine services. And during the COVID time, you
23:39
Speaker 13: were one of the pioneer pharmacies in the city of
23:41
Speaker 13: Savannah area providing COVID vaccines to shelter homes, church, different
23:47
Speaker 13: nonprofit organizations and we cater to about over five homeless
23:52
Speaker 13: shelter homes that I provided services during the peak COVID
23:55
Speaker 13: time and apart from that, I do go and.
23:58
Speaker 5: Catered to long term care patients. Assi said.
24:01
Speaker 13: Living Independent Living provided all the vaccines such as new mocaccle,
24:06
Speaker 13: You've got COVID, You've.
24:07
Speaker 5: Got flu, pneumonia, RSV, and so forth.
24:11
Speaker 13: It's been a blessing that people, you know, put your
24:13
Speaker 13: trust in us and give us more opportunity to give
24:17
Speaker 13: it back to the community that where I grew up
24:19
Speaker 13: for past twenty five years. And other than that, we
24:22
Speaker 13: offer free prescription the livery to our senior populations, a
24:26
Speaker 13: lot of over the counter medication supplements. We were the
24:28
Speaker 13: first pharmaciest in Southeast region to start CBD programmed, So
24:32
Speaker 13: that was during twenty seventeen. That brought a lot more
24:36
Speaker 13: awareness about holistic natural alternative medicine and not just the
24:41
Speaker 13: Eastern so we're trying to mix between Western and Eastern medications.
24:44
Speaker 13: We provide a lot more opportunities for people to open
24:47
Speaker 13: up to us.
24:48
Speaker 5: Give more reasoning what they want to achieve.
24:50
Speaker 13: And we try our best to come up with the
24:52
Speaker 13: better plan and offer the best care we can.
24:55
Speaker 3: So, how has your technology supported your evolution? Talk to
25:00
Speaker 3: us a little bit about how you've leveraged pharmacy systems.
25:04
Speaker 13: So we've been with outcomes also known as addict study,
25:09
Speaker 13: and that pharmacy system has given different suggestions and ideas
25:13
Speaker 13: and platforms to better care for our pharmacy industry and
25:17
Speaker 13: our community members. Some of them has been a game
25:20
Speaker 13: changer for us, and you just have to adapt to
25:24
Speaker 13: the new technology that's come out there. You have different
25:27
Speaker 13: platforms out there, different systems, different setups that we go
25:32
Speaker 13: every year step about to make things easier and faster,
25:35
Speaker 13: not just for us as a user, but also for
25:38
Speaker 13: our patients and community members.
25:40
Speaker 3: When I think of the evolution of independent community pharmacies,
25:45
Speaker 3: that you're where we want the pharmacies to go. You
25:49
Speaker 3: said you're reaching out to independent community living and assisted
25:53
Speaker 3: living and care homes and shelters, and how are you
25:59
Speaker 3: getting the message out? How are you educating the community
26:03
Speaker 3: that your pharmacy is empowering public health.
26:06
Speaker 13: So we tie up with a lot a lot of
26:08
Speaker 13: nonprofits in our surrounding area. Social media has been a
26:13
Speaker 13: big helper for us. Facebook, Instagram, Google, and I think
26:17
Speaker 13: this in day and age is social media age, I
26:19
Speaker 13: would say, And now we have AI add it, so
26:22
Speaker 13: that brings a lot more awareness, a lot more reach
26:25
Speaker 13: to the people that we couldn't do past in the
26:27
Speaker 13: in the past, I would say, So I feel like
26:29
Speaker 13: we can bring more you know, awarenans to the people
26:33
Speaker 13: on anywhere from high school, undergrad to a senior population.
26:39
Speaker 13: So social media, the technology and other things as whole
26:44
Speaker 13: can make difference not just to us, but the community
26:47
Speaker 13: to what's.
26:48
Speaker 3: Your advice to pharmacy operators listening, pharmacy owners listening to
26:52
Speaker 3: this interview right now in order to continue to push
26:56
Speaker 3: to get outside of just the dispensing aspect and really
26:59
Speaker 3: starting aging the community with additional services that you're providing.
27:03
Speaker 13: I think pharmacy has changed in the last five years
27:05
Speaker 13: in my opinion, and now people are valuing us as
27:09
Speaker 13: not just the pharmacystems also a somewhat provider status, and
27:14
Speaker 13: post COVID people understood we're not just enough pull pushers
27:18
Speaker 13: and like pill pushers and just filling medications. We provide immunizations,
27:23
Speaker 13: we provide long term care support, we provide test to
27:27
Speaker 13: treat during the COVID times, you know, we're testing and
27:30
Speaker 13: things like that. So I tell my fellow peers that hey,
27:34
Speaker 13: you know, there's so much resource out there, just you
27:37
Speaker 13: have to take that extra step and try to go
27:39
Speaker 13: outside the traditional pharmacy and see what you can.
27:42
Speaker 5: Do to make a difference in your community.
27:44
Speaker 13: And I feel like things like ARC Study Outcomes and
27:48
Speaker 13: other platforms out there do support that cause. And I
27:51
Speaker 13: feel like once we take that step and think outside
27:54
Speaker 13: the box, there's so much thing you can do to
27:57
Speaker 13: make things.
27:57
Speaker 5: Better for our community and our patient.
27:59
Speaker 13: And I've I feel like the pharmacist in the near
28:02
Speaker 13: future will get more attention to from our community that
28:07
Speaker 13: maybe not just a medication person, but we are also
28:10
Speaker 13: a clinical person that can provide more and more services.
28:13
Speaker 3: Coming over with Kashael, thank you so much for being
28:16
Speaker 3: part of the podcast press coverage of the twenty twenty
28:19
Speaker 3: six Thoughts Spot here in Orlando, Florida.
28:21
Speaker 5: Thank thank you, thank you so much for having me.
28:23
Speaker 5: It was pleasure. Thank you.
28:28
Speaker 3: Hi.
28:29
Speaker 14: This is Bionca Bradshaw with Elmore Pharmacy. You're listening to
28:32
Speaker 14: the Pharmacy podcast.
28:38
Speaker 3: Bianca back on the show. We were just talking with
28:42
Speaker 3: Rob Kress, godfather Functional Health, and he brought you on
28:47
Speaker 3: blew me away. Was excited. So having an opportunity to
28:50
Speaker 3: talk with you again here at Thoughts Spot twenty twenty six,
28:53
Speaker 3: this is special.
28:54
Speaker 9: Thank you very much. It's great to be here.
28:56
Speaker 3: Yeah, all right, Your sweet sauce is in the ability
29:00
Speaker 3: to really dial into some of the things you're passionate about.
29:03
Speaker 3: Is pharmacists making money through provider practice agreements clinical services.
29:09
Speaker 3: Give our listeners why you're passionate about that and how
29:13
Speaker 3: that's working for you.
29:14
Speaker 14: Well, I think the passions derived from the love of
29:18
Speaker 14: spending time with the patients. So often in pharmacy we
29:21
Speaker 14: don't get more than a second to talk to someone,
29:24
Speaker 14: and owning my own store, I've had the luxury of
29:27
Speaker 14: taking the time as long as I'm not slowing down
29:29
Speaker 14: Another customer.
29:30
Speaker 3: Do we have pharmacists that will reach out through social media,
29:33
Speaker 3: They'll reach out through LinkedIn. They're asking questions of how
29:37
Speaker 3: to get started. Talk to us about that. Like if
29:40
Speaker 3: I'm a pharmacy owner and I'm like, I want more
29:43
Speaker 3: information and this, I want to understand what Bianca's doing
29:45
Speaker 3: and why you're successful in it. Where does a pharmacist start?
29:48
Speaker 3: Where does a pharmacy owner start?
29:50
Speaker 9: So I have a two prong approach.
29:52
Speaker 14: For one, I am a certified clinical wellness coach. It's
29:55
Speaker 14: a separate business, but I do operate within the pharmacy.
29:59
Speaker 14: And then on the other side, from the pharmacy standpoint,
30:02
Speaker 14: I am partnered with a company called Scripted and we
30:05
Speaker 14: have a collaborative practice agreement that allows me to analyze
30:10
Speaker 14: situations and in certain cases prescribe if appropriate under this
30:14
Speaker 14: collaborative practice, So I'm able to help patients both from
30:17
Speaker 14: a holistic side and a pharmacy side, depending on what
30:21
Speaker 14: the need is.
30:22
Speaker 3: Do you think there's a disease state or do you
30:24
Speaker 3: think there's something out there that would be like a
30:27
Speaker 3: good starting point for pharmacists diabetes or hypertension or deprescribing, Like,
30:32
Speaker 3: what do you think is what do you think is
30:34
Speaker 3: a good place to start.
30:36
Speaker 14: Man, I think deprescribing is a huge place to start. Unfortunately,
30:39
Speaker 14: we have to be careful not to step on toes,
30:42
Speaker 14: but true, I think that just talking to patients about
30:45
Speaker 14: what they're on, why they're on, and sending them back
30:48
Speaker 14: to their physician with questions, educated patients are much more
30:54
Speaker 14: able to take charge of their own health care.
30:56
Speaker 9: And I think that's what we can provide as pharmacists.
30:59
Speaker 3: And I think if it's done with curiosity, if it's
31:03
Speaker 3: done with science, if it's done with poise and really
31:06
Speaker 3: asking the good questions, you can almost prepare the patient
31:10
Speaker 3: to go back and be asking some really good questions
31:13
Speaker 3: about it. And then therefore the primary care is like, oh,
31:17
Speaker 3: that's something that maybe they overlooked or they didn't see.
31:20
Speaker 3: I think that gives an opportunity to bond the relationship
31:23
Speaker 3: between the pharmacist and the physician.
31:25
Speaker 5: Anyway, So in my.
31:27
Speaker 14: Area, I've learned that physicians aren't overly educated.
31:32
Speaker 9: Or confident in thyroid beyond just your TSHS high.
31:36
Speaker 14: Let's give you some libothyroxyde and I have about five
31:40
Speaker 14: physicians in my area that are actually sending patients to
31:43
Speaker 14: me to ask the questions so that they can order
31:45
Speaker 14: the labs.
31:45
Speaker 9: That are appropriate and we can move forward.
31:48
Speaker 5: That is cool.
31:49
Speaker 3: See that's a really good starting point. You start some
31:52
Speaker 3: success stories and you turn that into some testimonials. Maybe
31:56
Speaker 3: even do a write up, publish something in your local paper,
31:59
Speaker 3: like a dear or something so that they understand. Hey,
32:02
Speaker 3: you might not even know this, but your local independent
32:04
Speaker 3: community pharmacy could do xyz to help you demystify medication
32:10
Speaker 3: management or whatever you're going through as a patient. But
32:12
Speaker 3: I love that this has been good to reconnect with you.
32:15
Speaker 3: I want you to promise to come back on this
32:17
Speaker 3: week in Pharmacy. We'll probably invite Rob Krest back and
32:20
Speaker 3: we're going to do another shakedown.
32:22
Speaker 9: Sounds like a great plan. Thanks for having me.
32:24
Speaker 3: Thank you for Bianca.
32:27
Speaker 6: This is Zachary Levine with Sancora and you're listening to
32:30
Speaker 6: the Pharmacy Podcast.
32:33
Speaker 3: Zach, great to have you on thought Spot twenty twenty
32:36
Speaker 3: six podcast press coverage. Thanks for being here.
32:40
Speaker 6: Thank you for having me.
32:40
Speaker 7: Excited to be here.
32:42
Speaker 3: This is the Pharmacy Podcast Network's second thought Spot. We
32:46
Speaker 3: love the energy, we love the fact that there are
32:50
Speaker 3: pharmacy owners here. Good neighbor pharmacies here that are doing
32:53
Speaker 3: some really interesting things and clinical expanding their business through
32:57
Speaker 3: cash based systems and their footprint with delivery and some
33:03
Speaker 3: other things that are happening. But I want to talk
33:06
Speaker 3: about the conference itself. Give our listeners a little track.
33:09
Speaker 3: There's listeners right now that are in their cars, they're
33:13
Speaker 3: walking their dogs, and they didn't get a chance to
33:15
Speaker 3: come to the conference. So talk to us about thought
33:17
Speaker 3: Spot twenty twenty six.
33:19
Speaker 6: Oh my god, Todd, I've been coming to thought Spot.
33:22
Speaker 6: This is now my fifth thought Spot with Sancora, and
33:25
Speaker 6: the energy is electric. So to your point, we've really
33:28
Speaker 6: been focusing on how do we help pharmacies free their time,
33:32
Speaker 6: focus their care and fuel their growth throughout, bring that
33:37
Speaker 6: energy back to their store and really be able to
33:38
Speaker 6: implement a lot of those things. And we've had record
33:41
Speaker 6: attendance this year. As I'm walking the showroom floor that
33:44
Speaker 6: just the vibe and the field has been so positive.
33:48
Speaker 7: It's so great.
33:49
Speaker 6: I think the best part of any conference is when
33:51
Speaker 6: you see a lot of pharmacy owners networking and the
33:54
Speaker 6: information share has been incredible across all our pharmacies. You
33:58
Speaker 6: see pharmacy owners is coming together hugging, saying hi hello,
34:02
Speaker 6: sharing all these best practices, and it's been wonderful to
34:05
Speaker 6: see so far this.
34:06
Speaker 3: Year really a lot of independent community pharmacies. Some of
34:11
Speaker 3: our chain pharmacies. There's been kind of a collapse in
34:15
Speaker 3: some ways, pharmacy deserts popping up. But we're seeing pharmacy
34:21
Speaker 3: owners who are better prepared and are leveraging their relationships
34:25
Speaker 3: with Sincora and technology partners to really begin growth. And
34:31
Speaker 3: this is a stage that I think we're in. Talk
34:33
Speaker 3: to us about your ideas around Sincora, some of the
34:36
Speaker 3: solutions and the programs that you deliver through the Good
34:39
Speaker 3: Neighbor pharmacies, and how you're helping to support them in growth.
34:43
Speaker 6: I'm so blessed when I wake up every day, I
34:45
Speaker 6: wake up energize and ready to help independent pharmacy. So
34:49
Speaker 6: I'm blessed to be able to oversee the Good Neighbor
34:51
Speaker 6: of pharmacy network as a pharmacist myself, I say it
34:55
Speaker 6: all the time, and I know this might sound a
34:57
Speaker 6: little biased, but I cannot imagine owning an independent pharmacy
35:00
Speaker 6: without the support of something like Good Neighbor Pharmacy. We
35:03
Speaker 6: are in their stores where an expansion of their team.
35:07
Speaker 6: We're offering business performance coaching services, merchandising services, local marketing
35:12
Speaker 6: advisor services to really help. We know that there's a
35:16
Speaker 6: lot that they need to do every day. We know
35:18
Speaker 6: there's a lot that the teams are focusing on, so
35:20
Speaker 6: we try to take a lot off their plate.
35:22
Speaker 5: And what I'm.
35:23
Speaker 6: Really excited about this year is we've come with a
35:25
Speaker 6: ton of new releases at thought Spot to help our
35:28
Speaker 6: pharmacies with that and a couple of the things I'd
35:31
Speaker 6: love to share with you please.
35:33
Speaker 5: Yeah.
35:33
Speaker 6: So one of the things that we've released this year
35:36
Speaker 6: is what we're calling Pharmacy Partners.
35:37
Speaker 7: Select Good Neighbor.
35:39
Speaker 6: Pharmacy is in the business to help pharmacies make more money,
35:43
Speaker 6: help them save money, help free up their time, and
35:47
Speaker 6: help them honestly just with the day to day make
35:49
Speaker 6: it easier. And one of the ways in which we're
35:52
Speaker 6: doing that is we're leveraging the size of our network
35:55
Speaker 6: really go out and get the best negotiated rates that
35:57
Speaker 6: we can with vendor partners. We already know that our
36:00
Speaker 6: pharmacies are integrated with a lot of vendor partners, So
36:02
Speaker 6: what we're going out is we're going out and vetting
36:04
Speaker 6: those partners and bringing them into the networking and saying hey,
36:06
Speaker 6: here's a negotiated rate. Is being a part of our network.
36:10
Speaker 6: We've launched AI powered reviews. It is so important for
36:14
Speaker 6: pharmacies as we continue to get into this technological error
36:18
Speaker 6: in this era of AI, that they're managing their online reputation.
36:22
Speaker 6: And as I said, I'm a pharmacist, I did not
36:25
Speaker 6: get a single class on marketing in pharmacy school. So
36:29
Speaker 6: being able to help our pharmacists in a more hands
36:31
Speaker 6: off play and one of the ways that we're doing
36:33
Speaker 6: that is through AI powered reviews. So now as they're
36:36
Speaker 6: receiving reviews from whichever Yelp, Facebook, Instagram, Google, it's all
36:40
Speaker 6: being fed into one platform, going right to their phone
36:43
Speaker 6: and it's going to say, hey, here's the review that
36:46
Speaker 6: you received, here's the recommended response. All you have to
36:49
Speaker 6: do is approve it. So there's just been so much excitement.
36:53
Speaker 6: Those are just a couple of the things that we've launched.
36:56
Speaker 6: So it's been great.
36:57
Speaker 3: That's incredible to hear in the leverage of communications to
37:02
Speaker 3: your community is so important. We're always encouraging pharmacies pharmacy
37:09
Speaker 3: owners to use social media to let the community know
37:12
Speaker 3: that they Hey, did you know that we do immunizations?
37:16
Speaker 3: Did you know that we have a birth control solution?
37:19
Speaker 3: Did you know we have supplements to help you live better.
37:23
Speaker 3: If you're not communicating that out through social media, which
37:26
Speaker 3: is today's modern day radio and newspaper, it's people don't know.
37:32
Speaker 3: People don't know that, then they're just going to go
37:34
Speaker 3: to They're going to go to Amazon, or they're going
37:36
Speaker 3: to look on their phone for some other source. So
37:38
Speaker 3: it's so important as a community pharmacy to constantly be
37:42
Speaker 3: communicating outward and yeah, good neighbors positioning to really help
37:47
Speaker 3: pharmacies do that. So what are you most excited about
37:51
Speaker 3: leading into into the eve of twenty twenty six and
37:55
Speaker 3: into twenty twenty seven.
37:56
Speaker 6: I think it's just continuing to monitor the scope of
37:59
Speaker 6: practice across the country. Pharmacies and pharmacists are continuing to
38:04
Speaker 6: be relied on to fill gaps and care, and what
38:07
Speaker 6: we're laser focused on is being able to support our
38:09
Speaker 6: pharmacies to be able to take advantage of those opportunities
38:13
Speaker 6: and to be able to make it easier for them
38:14
Speaker 6: to service their patients. I couldn't be more excited about
38:19
Speaker 6: the future of pharmacy. Time and time again, we as
38:22
Speaker 6: pharmacists continue to show up for our communities and it's becoming.
38:26
Speaker 7: More and more recognized.
38:28
Speaker 6: So I think twenty twenty seven that tra directory is
38:30
Speaker 6: just going to continue.
38:31
Speaker 3: We believe the same thing, Zach. Appreciate you being part
38:36
Speaker 3: of the podcast press coverage here at thought Spot twenty
38:39
Speaker 3: twenty six, and we hope to have you back on
38:42
Speaker 3: thought Spot twenty twenty seven.
38:43
Speaker 6: Absolutely, thank you for having me Todd
38:45
Speaker 3: Thank you, Zach,