New Insights & Benchmarks for Customer Experience
This week's show is entitled, "New Insights & Benchmarks for Customer Experience" and my guest is Alan Gonsenhauser, Principal & Founder at Demand Revenue.
Tune in to hear more about prioritizing the customer experience and learn:
the difference between the infinite loop of prospect experience and lead management
the risk of aggressive over-marketing
how to utilize NPS to energize your organization
how CMOs can avoid common pitfalls through innovation
Listen in now for this and MORE, watch the video or read the transcript on the Heinz Marketing blog starting Mon. 5/16/22 (search…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.