Latest / Around the House with Eric G®: Home Improvement Remodeling & DIY / The Ultimate Team-Up: Homeowners, Designers, and Contractors Unite!

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The Ultimate Team-Up: Homeowners, Designers, and Contractors Unite! · Around the House with Eric G®: Home Improvement Remodeling & DIY

• 0:51
  From
• 0:52
  coast
• 0:52
  to
• 0:52
  coast,
• 0:53
  it's
• 0:53
  the
• 0:53
  nation's
• 0:54
  number
• 0:54
  one
• 0:54
  home
• 0:55
  improvement
• 0:55
  radio
• 0:56
  show
• 0:56
  and
• 0:56
  podcast
• 0:57
  with
• 0:58
  certified
• 0:58
  kitchen
• 0:59
  designer
• 0:59
  Eric
• 0:59
  G
• 1:00
  and
• 1:00
  co
• 1:00
  host
• 1:01
  John
• 1:01
  Dudley,
• 1:02
  a
• 1:02
  former
• 1:03
  contractor
• 1:03
  and
• 1:04
  online
• 1:04
  technology
• 1:05
  expert.
• 1:05
  Delivering
• 1:06
  real
• 1:06
  fixes,
• 1:07
  smart
• 1:07
  tech,
• 1:08
  and
• 1:08
  trusted
• 1:08
  advice.
• 1:10
  Remodels,
• 1:10
  repairs,
• 1:11
  energy
• 1:12
  savings,
• 1:12
  smart
• 1:13
  homes,
• 1:13
  diy.
• 1:14
  We've
• 1:15
  got
• 1:15
  your
• 1:15
  answers.
• 1:16
  It's
• 1:17
  around
• 1:17
  the
• 1:17
  House.
• 1:18
  Dive
• 1:18
  in
• 1:19
  and
• 1:19
  get
• 1:19
  inspired.
• 1:20
  Welcome
• 1:21
  to
• 1:21
  the
• 1:21
  around
• 1:21
  the
• 1:22
  House
• 1:22
  show,
• 1:22
  your
• 1:23
  trusted
• 1:23
  source
• 1:24
  for
• 1:24
  everything
• 1:24
  about
• 1:24
  your
• 1:25
  home.
• 1:25
  Thanks
• 1:25
  for
• 1:25
  joining
• 1:26
  us
• 1:26
  today.
• 1:26
  John
• 1:27
  Dudley,
• 1:27
  Good
• 1:27
  to
• 1:27
  see
• 1:27
  you
• 1:28
  again,
• 1:28
  my
• 1:28
  friend.
• 1:28
  What's
• 1:29
  happening,
• 1:29
  brother?
• 1:29
  Good
• 1:30
  to
• 1:30
  see
• 1:30
  you.
• 1:30
  And
• 1:30
  we
• 1:31
  have
• 1:31
  back
• 1:31
  in
• 1:31
  the
• 1:32
  studio
• 1:32
  again.
• 1:32
  And
• 1:33
  I
• 1:33
  absolutely
• 1:33
  love
• 1:33
  this.
• 1:34
  This
• 1:34
  is
• 1:34
  always
• 1:34
  going
• 1:34
  to
• 1:34
  be
• 1:35
  a
• 1:35
  good
• 1:35
  time.
• 1:35
  Wendy
• 1:36
  Glaster.
• 1:36
  Wendy
• 1:37
  Glacier
• 1:37
  Interiors.
• 1:38
  Welcome
• 1:38
  back
• 1:38
  to
• 1:38
  around
• 1:39
  the
• 1:39
  House.
• 1:39
  Hey,
• 1:39
  guys.
• 1:40
  How
• 1:40
  are
• 1:40
  you?
• 1:40
  Thank
• 1:41
  you
• 1:41
  for
• 1:41
  having
• 1:41
  me.
• 1:42
  I'm
• 1:42
  so
• 1:42
  excited
• 1:43
  about
• 1:43
  this
• 1:43
  topic.
• 1:43
  I've
• 1:44
  been
• 1:44
  waiting.
• 1:45
  This
• 1:45
  is
• 1:45
  gonna
• 1:46
  be
• 1:46
  fun.
• 1:46
  And
• 1:46
  I
• 1:46
  think
• 1:46
  already
• 1:47
  John's
• 1:47
  going.
• 1:47
  I
• 1:48
  think
• 1:48
  we're
• 1:48
  getting
• 1:48
  ganged
• 1:48
  up
• 1:48
  on
• 1:49
  here.
• 1:49
  He
• 1:49
  is.
• 1:49
  Because
• 1:49
  we
• 1:50
  got
• 1:50
  two
• 1:50
  designers
• 1:50
  here.
• 1:51
  Right?
• 1:51
  But
• 1:52
  no,
• 1:52
  this
• 1:52
  is.
• 1:52
  I
• 1:53
  got
• 1:53
  thick
• 1:53
  skin.
• 1:53
  I'm
• 1:54
  not
• 1:54
  scared.
• 1:55
  So
• 1:56
  we're
• 1:56
  gonna
• 1:56
  be
• 1:56
  talking
• 1:56
  about,
• 1:57
  basically,
• 1:57
  this
• 1:58
  is.
• 1:58
  This
• 1:58
  is
• 1:58
  such
• 1:59
  an
• 1:59
  art.
• 1:59
  And
• 2:00
  I
• 2:00
  think
• 2:00
  it's
• 2:00
  important.
• 2:01
  It's
• 2:01
  really
• 2:01
  getting
• 2:02
  that
• 2:02
  designer,
• 2:03
  that
• 2:03
  contractor,
• 2:04
  and
• 2:04
  the
• 2:05
  homeowner
• 2:05
  to
• 2:05
  work
• 2:06
  together.
• 2:06
  Right,
• 2:06
  Wendy?
• 2:07
  Because
• 2:07
  this
• 2:07
  is
• 2:08
  either
• 2:08
  gonna
• 2:08
  go
• 2:08
  awesome
• 2:09
  or
• 2:09
  it's
• 2:09
  either
• 2:09
  gonna
• 2:10
  go
• 2:10
  off
• 2:10
  the
• 2:10
  tracks
• 2:11
  and
• 2:11
  make
• 2:11
  it
• 2:12
  on
• 2:12
  CNN
• 2:12
  News.
• 2:13
  We
• 2:13
  don't
• 2:13
  want
• 2:13
  that.
• 2:14
  So
• 2:14
  we
• 2:14
  want
• 2:15
  to
• 2:15
  really
• 2:15
  be
• 2:15
  able
• 2:15
  to
• 2:15
  get
• 2:15
  everybody.
• 2:16
  Nobody
• 2:17
  hooked.
• 2:17
  Yeah,
• 2:18
  we've
• 2:18
  all
• 2:18
  seen
• 2:19
  it.
• 2:19
  We've
• 2:19
  all
• 2:20
  seen
• 2:20
  it.
• 2:20
  And
• 2:20
  this
• 2:21
  is
• 2:21
  a
• 2:21
  fun
• 2:21
  one.
• 2:21
  And
• 2:21
  this
• 2:22
  was.
• 2:22
  Wendy,
• 2:22
  this
• 2:23
  was
• 2:23
  a
• 2:23
  great
• 2:23
  idea
• 2:23
  because
• 2:24
  this
• 2:24
  is
• 2:24
  going
• 2:24
  to
• 2:24
  be
• 2:25
  a
• 2:25
  blast
• 2:25
  today.
• 2:26
  I
• 2:26
  just
• 2:26
  feel
• 2:26
  like
• 2:27
  there's
• 2:27
  so
• 2:27
  much
• 2:28
  opportunity
• 2:28
  if
• 2:29
  we
• 2:29
  could
• 2:29
  just
• 2:29
  enter
• 2:30
  the
• 2:30
  room
• 2:30
  together
• 2:30
  as
• 2:31
  friends
• 2:31
  and
• 2:32
  set,
• 2:32
  like,
• 2:33
  expectations
• 2:34
  for
• 2:34
  how
• 2:34
  we
• 2:34
  wanted
• 2:35
  to
• 2:35
  take
• 2:35
  care
• 2:35
  of
• 2:35
  each
• 2:36
  other
• 2:36
  as
• 2:36
  a
• 2:36
  team.
• 2:37
  And
• 2:38
  so
• 2:38
  many
• 2:39
  times,
• 2:39
  it's
• 2:39
  like
• 2:39
  an
• 2:39
  antagonistic
• 2:40
  thing
• 2:41
  from
• 2:41
  the
• 2:41
  beginning.
• 2:41
  I
• 2:41
  just
• 2:42
  don't
• 2:42
  understand
• 2:42
  that
• 2:42
  because
• 2:42
  it's
• 2:43
  not
• 2:43
  conducive
• 2:44
  to
• 2:44
  creative
• 2:44
  thought
• 2:44
  or
• 2:45
  problem
• 2:45
  solving.
• 2:46
  And
• 2:46
  so
• 2:46
  I.
• 2:47
  This
• 2:47
  is
• 2:47
  a
• 2:47
  fun
• 2:47
  opportunity
• 2:48
  to
• 2:48
  talk
• 2:48
  about
• 2:48
  it
• 2:48
  with
• 2:49
  you
• 2:49
  guys.
• 2:49
  I
• 2:49
  can't
• 2:49
  wait
• 2:49
  to
• 2:49
  hear
• 2:49
  what
• 2:50
  you
• 2:50
  have
• 2:50
  to
• 2:50
  say
• 2:50
  about
• 2:51
  it.
• 2:51
  That
• 2:51
  that
• 2:52
  antagonistic
• 2:53
  part
• 2:53
  is
• 2:53
  just
• 2:53
  human
• 2:53
  condition
• 2:54
  101.
• 2:54
  I
• 2:55
  think
• 2:55
  it's
• 2:55
  the
• 2:55
  biggest
• 2:56
  issue.
• 2:56
  Nobody
• 2:57
  could
• 2:57
  park
• 2:57
  their
• 2:57
  ego
• 2:57
  for
• 2:58
  more
• 2:58
  than
• 2:58
  four
• 2:58
  seconds
• 2:59
  to
• 2:59
  go.
• 2:59
  Wait.
• 2:59
  This
• 2:59
  might
• 3:00
  be
• 3:00
  beneficial
• 3:00
  to
• 3:01
  all
• 3:01
  parties
• 3:01
  involved.
• 3:02
  Okay.
• 3:03
  Stay
• 3:03
  in
• 3:04
  the
• 3:04
  solution.
• 3:04
  You've
• 3:05
  seen
• 3:05
  it.
• 3:05
  I've
• 3:05
  seen
• 3:05
  it
• 3:05
  in
• 3:05
  my
• 3:06
  design
• 3:06
  career.
• 3:06
  You
• 3:07
  walk
• 3:07
  in,
• 3:07
  and
• 3:07
  I
• 3:07
  can
• 3:08
  see
• 3:08
  the
• 3:08
  eye
• 3:08
  roll
• 3:09
  of
• 3:09
  the
• 3:10
  designers
• 3:10
  here
• 3:10
  from
• 3:11
  the
• 3:11
  contractor.
• 3:12
  And
• 3:12
  just
• 3:12
  as
• 3:13
  the
• 3:13
  homeowner
• 3:14
  and
• 3:15
  the,
• 3:15
  you
• 3:15
  know,
• 3:15
  or
• 3:15
  the
• 3:15
  client
• 3:16
  and
• 3:16
  the
• 3:17
  designers
• 3:17
  working
• 3:17
  together
• 3:18
  and
• 3:18
  the
• 3:18
  contractors
• 3:19
  coming
• 3:19
  in.
• 3:20
  And
• 3:21
  there's
• 3:21
  always
• 3:21
  this.
• 3:22
  When
• 3:22
  they
• 3:22
  haven't
• 3:22
  worked
• 3:23
  together,
• 3:23
  there's
• 3:23
  always
• 3:24
  this,
• 3:24
  okay,
• 3:25
  how
• 3:25
  is
• 3:25
  this
• 3:26
  chemistry
• 3:27
  going
• 3:27
  to
• 3:27
  mesh?
• 3:28
  I've
• 3:28
  seen
• 3:28
  it
• 3:28
  go
• 3:29
  so
• 3:29
  bad,
• 3:29
  but
• 3:29
  I've
• 3:29
  seen
• 3:30
  it
• 3:30
  go
• 3:30
  so
• 3:30
  good.
• 3:31
  I
• 3:31
  had
• 3:31
  people
• 3:32
  like
• 3:32
  John,
• 3:32
  he
• 3:33
  was
• 3:33
  my
• 3:33
  contractor,
• 3:34
  I
• 3:34
  worked
• 3:34
  with,
• 3:34
  you
• 3:35
  know,
• 3:35
  we
• 3:35
  worked
• 3:35
  together
• 3:35
  for,
• 3:36
  geez,
• 3:36
  about
• 3:36
  a
• 3:37
  decade.
• 3:37
  I've
• 3:37
  got
• 3:37
  other
• 3:37
  guys
• 3:38
  I've
• 3:38
  worked
• 3:38
  with
• 3:38
  for
• 3:38
  25
• 3:39
  years.
• 3:39
  And
• 3:40
  when
• 3:40
  you
• 3:40
  get
• 3:40
  that
• 3:40
  synergy,
• 3:41
  it's
• 3:42
  just
• 3:42
  perfect.
• 3:42
  But
• 3:43
  I
• 3:43
  wanted
• 3:43
  to
• 3:44
  get
• 3:44
  your
• 3:44
  take
• 3:44
  on
• 3:44
  this,
• 3:44
  Wendy,
• 3:45
  and
• 3:45
  this
• 3:46
  is
• 3:46
  that
• 3:46
  which
• 3:47
  came
• 3:47
  first,
• 3:47
  the
• 3:48
  chicken
• 3:48
  or
• 3:48
  the
• 3:48
  egg?
• 3:49
  Do
• 3:49
  you
• 3:49
  hire
• 3:49
  the
• 3:50
  designer
• 3:50
  first
• 3:51
  or
• 3:51
  the
• 3:51
  contractor
• 3:52
  first
• 3:52
  or
• 3:53
  both?
• 3:53
  Honestly,
• 3:54
  I
• 3:54
  think
• 3:54
  the
• 3:55
  progress
• 3:56
  or
• 3:56
  the
• 3:56
  way
• 3:56
  that
• 3:56
  it
• 3:56
  all
• 3:57
  comes
• 3:57
  together,
• 3:57
  which
• 3:58
  do
• 3:58
  you
• 3:58
  hire
• 3:58
  first
• 3:59
  isn't
• 3:59
  quite
• 4:00
  as
• 4:00
  important
• 4:00
  as
• 4:01
  how
• 4:01
  are
• 4:01
  they
• 4:01
  going
• 4:02
  to
• 4:02
  work
• 4:02
  together
• 4:02
  and
• 4:03
  at
• 4:03
  what
• 4:03
  phase
• 4:03
  of
• 4:03
  the
• 4:04
  project.
• 4:04
  Yes.
• 4:05
  So
• 4:05
  when
• 4:05
  I
• 4:06
  have
• 4:06
  an
• 4:06
  opportunity.
• 4:07
  So
• 4:07
  hypothetically
• 4:08
  speaking,
• 4:08
  a
• 4:09
  family
• 4:09
  comes
• 4:09
  to
• 4:09
  me
• 4:09
  and
• 4:09
  says,
• 4:10
  I
• 4:10
  want
• 4:10
  to
• 4:10
  build
• 4:10
  my
• 4:10
  dream
• 4:11
  home.
• 4:11
  And
• 4:11
  I
• 4:11
  say,
• 4:12
  I
• 4:12
  have
• 4:12
  this
• 4:12
  architect
• 4:13
  and
• 4:13
  this
• 4:13
  architect
• 4:14
  and
• 4:14
  they're
• 4:14
  both
• 4:14
  great.
• 4:15
  And
• 4:15
  I
• 4:15
  really
• 4:15
  would
• 4:16
  love
• 4:16
  to
• 4:16
  get
• 4:16
  a
• 4:16
  really
• 4:17
  skilled
• 4:17
  contractor
• 4:18
  in
• 4:18
  on
• 4:18
  from
• 4:18
  the
• 4:19
  beginning
• 4:19
  as
• 4:19
  well.
• 4:20
  Because
• 4:20
  if
• 4:21
  we
• 4:21
  have
• 4:21
  all
• 4:22
  four
• 4:22
  minds
• 4:23
  working
• 4:23
  together,
• 4:23
  the
• 4:24
  client,
• 4:24
  the
• 4:24
  architect,
• 4:25
  the
• 4:25
  contractor
• 4:25
  and
• 4:26
  me,
• 4:26
  then
• 4:26
  when
• 4:27
  it
• 4:27
  comes
• 4:27
  time
• 4:27
  to
• 4:28
  build
• 4:28
  it,
• 4:28
  we'll
• 4:28
  be
• 4:29
  building
• 4:29
  the
• 4:29
  dream
• 4:29
  home.
• 4:30
  There
• 4:30
  won't
• 4:30
  be
• 4:31
  major
• 4:31
  change
• 4:31
  orders
• 4:32
  and
• 4:32
  costly
• 4:33
  mistakes
• 4:34
  and
• 4:34
  things
• 4:34
  that
• 4:35
  happen.
• 4:35
  And
• 4:36
  we'll
• 4:36
  all
• 4:36
  be
• 4:36
  on
• 4:37
  the
• 4:37
  same
• 4:37
  path
• 4:37
  together
• 4:38
  and
• 4:38
  it'll
• 4:38
  be
• 4:38
  a
• 4:39
  great
• 4:39
  time,
• 4:39
  really,
• 4:39
  honestly,
• 4:40
  for
• 4:40
  everyone.
• 4:41
  So
• 4:41
  I
• 4:42
  think
• 4:42
  people
• 4:42
  are
• 4:42
  introduced
• 4:43
  to
• 4:43
  the
• 4:43
  design
• 4:44
  world
• 4:44
  in
• 4:45
  different
• 4:45
  ways.
• 4:46
  Sometimes
• 4:47
  people
• 4:47
  hear
• 4:47
  from
• 4:47
  their
• 4:47
  friends,
• 4:48
  oh,
• 4:48
  I
• 4:48
  have
• 4:48
  this
• 4:48
  amazing
• 4:49
  contractor
• 4:49
  or
• 4:49
  I
• 4:50
  have
• 4:50
  this
• 4:50
  amazing
• 4:50
  designer,
• 4:51
  sometimes
• 4:52
  I
• 4:52
  have
• 4:52
  an
• 4:52
  amazing
• 4:53
  architect.
• 4:54
  But
• 4:54
  I
• 4:54
  think
• 4:55
  the
• 4:55
  key
• 4:55
  really
• 4:55
  is
• 4:56
  on
• 4:56
  a
• 4:56
  large
• 4:56
  scale
• 4:57
  project,
• 4:57
  getting
• 4:58
  everyone
• 4:58
  together
• 4:58
  from
• 4:59
  the
• 4:59
  beginning
• 4:59
  so
• 4:59
  that
• 5:00
  you
• 5:00
  can
• 5:00
  build
• 5:00
  mutual
• 5:01
  respect
• 5:02
  and
• 5:02
  so
• 5:02
  that
• 5:02
  all
• 5:02
  the
• 5:02
  different
• 5:03
  perspectives
• 5:03
  can
• 5:03
  be
• 5:04
  heard
• 5:05
  and
• 5:06
  weighed
• 5:06
  out.
• 5:07
  And
• 5:07
  it's
• 5:08
  just
• 5:08
  a
• 5:08
  great
• 5:09
  way
• 5:09
  to
• 5:09
  go
• 5:09
  about
• 5:09
  it.
• 5:10
  And
• 5:10
  it's
• 5:10
  hard
• 5:10
  to
• 5:11
  explain
• 5:11
  if
• 5:11
  you
• 5:11
  haven't
• 5:11
  done
• 5:12
  it
• 5:12
  before,
• 5:13
  the
• 5:13
  value,
• 5:13
  but
• 5:13
  it's
• 5:14
  huge.
• 5:14
  It
• 5:15
  is,
• 5:15
  yeah,
• 5:15
  it
• 5:16
  is
• 5:16
  huge.
• 5:16
  And
• 5:16
  I
• 5:16
  think,
• 5:16
  I
• 5:17
  think
• 5:17
  I
• 5:17
  just
• 5:17
  lost
• 5:17
  everything
• 5:18
  I
• 5:18
  was
• 5:18
  going
• 5:18
  to
• 5:18
  say.
• 5:18
  But
• 5:19
  the
• 5:20
  mistake
• 5:20
  is
• 5:20
  that
• 5:21
  a
• 5:21
  lot
• 5:21
  of
• 5:21
  people
• 5:21
  get
• 5:22
  so
• 5:22
  deep
• 5:22
  in
• 5:22
  with
• 5:23
  the
• 5:23
  designer
• 5:23
  before
• 5:24
  even
• 5:24
  considering
• 5:25
  the
• 5:25
  contractor
• 5:25
  and
• 5:26
  vice
• 5:26
  versa.
• 5:26
  And
• 5:27
  I
• 5:27
  think,
• 5:27
  I
• 5:28
  think
• 5:28
  that's
• 5:28
  where
• 5:28
  good
• 5:28
  relationships
• 5:29
  come
• 5:29
  in.
• 5:29
  Because
• 5:30
  I
• 5:30
  think
• 5:30
  a
• 5:30
  lot
• 5:30
  of
• 5:30
  this
• 5:30
  is
• 5:31
  built
• 5:31
  on
• 5:31
  trust.
• 5:32
  You
• 5:32
  know,
• 5:32
  I
• 5:32
  trusted
• 5:33
  Eric
• 5:33
  as
• 5:34
  a
• 5:34
  Designer.
• 5:34
  I
• 5:34
  knew
• 5:35
  he
• 5:35
  wasn't.
• 5:35
  I
• 5:35
  knew
• 5:35
  he
• 5:36
  wouldn't
• 5:36
  put
• 5:36
  me
• 5:36
  in
• 5:36
  a
• 5:36
  bad
• 5:36
  spot.
• 5:37
  Right.
• 5:37
  I
• 5:37
  knew
• 5:38
  it
• 5:38
  would
• 5:38
  make
• 5:38
  things
• 5:38
  hard,
• 5:39
  make
• 5:39
  my
• 5:39
  life
• 5:39
  more
• 5:39
  difficult
• 5:40
  because
• 5:40
  he
• 5:40
  would
• 5:41
  think
• 5:41
  like
• 5:41
  a
• 5:41
  contractor
• 5:42
  and
• 5:43
  I
• 5:43
  would
• 5:43
  accept
• 5:43
  his
• 5:43
  thinking
• 5:44
  as
• 5:44
  a
• 5:44
  designer
• 5:45
  when
• 5:45
  he
• 5:45
  would
• 5:45
  tell
• 5:46
  me
• 5:46
  we're
• 5:46
  going
• 5:46
  to
• 5:46
  do
• 5:47
  this,
• 5:47
  and
• 5:47
  I
• 5:47
  would
• 5:47
  balk
• 5:48
  for
• 5:48
  a
• 5:48
  second
• 5:48
  and
• 5:49
  go,
• 5:49
  nah.
• 5:49
  But
• 5:49
  I
• 5:50
  know
• 5:50
  he's
• 5:50
  got
• 5:50
  a
• 5:50
  plan
• 5:51
  and,
• 5:51
  and
• 5:51
  I
• 5:51
  think
• 5:52
  that
• 5:52
  synergy,
• 5:53
  like
• 5:53
  you
• 5:53
  said
• 5:54
  from
• 5:54
  the
• 5:54
  start,
• 5:55
  is
• 5:55
  key.
• 5:56
  And
• 5:56
  people
• 5:56
  don't
• 5:57
  realize
• 5:57
  that
• 5:57
  and
• 5:58
  they
• 5:58
  get
• 5:58
  too
• 5:58
  deep
• 5:58
  with
• 5:59
  one
• 5:59
  or
• 5:59
  the
• 5:59
  other
• 5:59
  and
• 5:59
  then
• 5:59
  try
• 6:00
  to
• 6:00
  bring
• 6:00
  in
• 6:00
  a
• 6:00
  third
• 6:00
  party
• 6:01
  and
• 6:01
  that's
• 6:01
  where
• 6:01
  you
• 6:01
  get
• 6:01
  friction.
• 6:02
  Right.
• 6:02
  Well,
• 6:02
  I
• 6:03
  think
• 6:03
  there's
• 6:03
  a
• 6:03
  big
• 6:03
  differ
• 6:04
  between
• 6:04
  respect
• 6:04
  and
• 6:05
  ego.
• 6:05
  Yeah.
• 6:06
  Oh,
• 6:06
  absolutely.
• 6:07
  One
• 6:07
  of
• 6:07
  the
• 6:07
  biggest
• 6:08
  problems
• 6:08
  I
• 6:08
  think
• 6:08
  that
• 6:08
  I
• 6:09
  see
• 6:09
  out
• 6:09
  there
• 6:09
  is
• 6:10
  that
• 6:10
  so
• 6:11
  many
• 6:11
  times
• 6:11
  a
• 6:11
  public
• 6:12
  has
• 6:12
  been
• 6:12
  trained
• 6:12
  to
• 6:13
  go
• 6:13
  about
• 6:13
  it
• 6:13
  wrong.
• 6:14
  Let's
• 6:14
  say
• 6:14
  Mr.
• 6:15
  And
• 6:15
  Mrs.
• 6:16
  Smith
• 6:16
  want
• 6:16
  to
• 6:16
  do
• 6:16
  a
• 6:17
  Kitch
• 6:17
  remodel,
• 6:18
  and
• 6:18
  the
• 6:18
  first
• 6:18
  thing
• 6:18
  they
• 6:19
  do
• 6:19
  is
• 6:19
  go
• 6:19
  out
• 6:19
  and
• 6:19
  get
• 6:20
  three
• 6:20
  contractor
• 6:21
  bids
• 6:21
  without
• 6:21
  a
• 6:22
  design.
• 6:22
  Now
• 6:22
  they're
• 6:23
  more
• 6:23
  confused
• 6:24
  than
• 6:24
  when
• 6:24
  they
• 6:24
  started
• 6:25
  because
• 6:25
  you
• 6:26
  are
• 6:26
  comparing
• 6:26
  the
• 6:27
  prices
• 6:27
  of
• 6:27
  steak,
• 6:28
  apples
• 6:29
  and
• 6:29
  oatmeal.
• 6:29
  Yeah.
• 6:30
  Tell
• 6:30
  you
• 6:30
  anything.
• 6:31
  And
• 6:31
  if
• 6:32
  you
• 6:32
  don't
• 6:32
  do
• 6:32
  the
• 6:32
  design
• 6:33
  first
• 6:33
  and
• 6:34
  get
• 6:34
  things
• 6:34
  where
• 6:35
  you
• 6:35
  want
• 6:35
  it
• 6:35
  and
• 6:36
  where
• 6:36
  you're
• 6:36
  comfortable,
• 6:37
  there's
• 6:37
  no
• 6:37
  way
• 6:38
  to
• 6:38
  get
• 6:38
  a
• 6:38
  competitive
• 6:38
  bid.
• 6:39
  Because
• 6:39
  there's
• 6:40
  a
• 6:40
  thousand
• 6:41
  things
• 6:41
  that
• 6:41
  could
• 6:41
  be
• 6:41
  different.
• 6:43
  As
• 6:43
  a
• 6:43
  homeowner
• 6:44
  and
• 6:44
  as
• 6:44
  someone
• 6:44
  who's
• 6:45
  going
• 6:45
  to
• 6:45
  be
• 6:45
  spending
• 6:45
  their
• 6:46
  hard
• 6:46
  earned
• 6:46
  money,
• 6:46
  I
• 6:47
  think
• 6:47
  it's
• 6:47
  a
• 6:47
  big
• 6:47
  mistake
• 6:48
  that
• 6:48
  gets
• 6:48
  made
• 6:48
  because
• 6:49
  they
• 6:49
  go
• 6:49
  about
• 6:49
  it
• 6:49
  the
• 6:49
  way
• 6:49
  that
• 6:50
  they
• 6:50
  think
• 6:50
  they
• 6:50
  should
• 6:50
  go
• 6:51
  about
• 6:51
  it,
• 6:51
  which
• 6:51
  technically
• 6:52
  is
• 6:52
  backwards.
• 6:53
  Yeah.
• 6:53
  It's.
• 6:53
  It's
• 6:54
  just
• 6:54
  out
• 6:54
  of
• 6:54
  ignorance
• 6:55
  is
• 6:55
  all.
• 6:56
  And
• 6:56
  it's
• 6:56
  just.
• 6:57
  And
• 6:57
  when
• 6:57
  I
• 6:58
  have
• 6:58
  this
• 6:58
  conversation
• 6:59
  all
• 6:59
  the
• 6:59
  time,
• 6:59
  when
• 6:59
  I
• 6:59
  talk
• 6:59
  to
• 7:00
  clients
• 7:00
  for
• 7:00
  the
• 7:00
  first
• 7:00
  time
• 7:01
  on
• 7:01
  the
• 7:01
  phone,
• 7:01
  it's
• 7:01
  like,
• 7:02
  well,
• 7:02
  do
• 7:02
  you
• 7:02
  have
• 7:02
  a
• 7:02
  contractor?
• 7:03
  Do
• 7:03
  you
• 7:03
  have
• 7:03
  this
• 7:03
  or
• 7:04
  do
• 7:04
  you
• 7:04
  have
• 7:04
  that?
• 7:04
  And
• 7:04
  they'll
• 7:04
  say,
• 7:04
  oh,
• 7:05
  well,
• 7:05
  people
• 7:05
  came
• 7:05
  in
• 7:05
  and
• 7:05
  gave
• 7:06
  me
• 7:06
  bids.
• 7:06
  I
• 7:06
  said,
• 7:06
  oh,
• 7:06
  okay.
• 7:07
  What
• 7:07
  materials?
• 7:08
  Did
• 7:08
  you
• 7:08
  specify
• 7:09
  What?
• 7:10
  Yeah.
• 7:11
  Are
• 7:11
  you
• 7:11
  doing
• 7:12
  slab
• 7:13
  cabinets?
• 7:13
  Are
• 7:13
  you
• 7:13
  doing
• 7:14
  laminate?
• 7:14
  Are
• 7:14
  you
• 7:15
  doing,
• 7:15
  oh,
• 7:16
  white
• 7:16
  rift
• 7:17
  French
• 7:17
  oak?
• 7:18
  What?
• 7:18
  What
• 7:19
  do
• 7:19
  you
• 7:19
  mean?
• 7:19
  I
• 7:19
  said,
• 7:20
  well,
• 7:20
  everything
• 7:20
  that
• 7:21
  you
• 7:21
  choose
• 7:21
  goes
• 7:21
  into
• 7:22
  the
• 7:22
  budget.
• 7:22
  And
• 7:23
  it's
• 7:23
  just.
• 7:24
  So
• 7:24
  what
• 7:24
  does
• 7:24
  his
• 7:24
  budget
• 7:25
  cover?
• 7:25
  Is
• 7:25
  it
• 7:25
  like
• 7:25
  a
• 7:25
  baseline?
• 7:26
  Do
• 7:26
  you
• 7:26
  have
• 7:26
  an
• 7:26
  allowance
• 7:27
  for
• 7:27
  things?
• 7:27
  Do
• 7:28
  you
• 7:28
  have.
• 7:28
  Because
• 7:29
  it's
• 7:29
  just
• 7:30
  made
• 7:30
  up.
• 7:30
  It's
• 7:31
  just
• 7:31
  in
• 7:31
  the
• 7:31
  air
• 7:31
  at
• 7:32
  that
• 7:32
  point.
• 7:32
  And
• 7:33
  it's
• 7:33
  not
• 7:33
  something
• 7:33
  that
• 7:34
  you
• 7:34
  can
• 7:35
  reasonably
• 7:36
  predict
• 7:36
  your
• 7:37
  financial,
• 7:38
  I
• 7:38
  don't
• 7:38
  know,
• 7:38
  accountability
• 7:39
  to
• 7:39
  or
• 7:39
  something.
• 7:40
  Like
• 7:40
  it
• 7:40
  just,
• 7:40
  it
• 7:40
  doesn't
• 7:41
  work
• 7:41
  and
• 7:41
  it's
• 7:42
  hard.
• 7:42
  Financial
• 7:42
  fear
• 7:43
  is
• 7:43
  what
• 7:43
  creates
• 7:44
  that
• 7:45
  methodology,
• 7:46
  that
• 7:46
  order
• 7:46
  of
• 7:47
  things,
• 7:47
  right?
• 7:47
  They're
• 7:47
  like,
• 7:48
  well,
• 7:48
  first
• 7:48
  let's
• 7:48
  find
• 7:48
  out
• 7:49
  what
• 7:49
  this
• 7:49
  is
• 7:49
  going
• 7:49
  to
• 7:49
  cost.
• 7:50
  Then
• 7:50
  we'll
• 7:51
  get
• 7:51
  somebody
• 7:51
  to
• 7:51
  come
• 7:52
  in
• 7:52
  and
• 7:52
  tell
• 7:52
  us
• 7:52
  all
• 7:52
  the
• 7:53
  pretty
• 7:53
  stuff.
• 7:53
  And
• 7:54
  I
• 7:54
  think
• 7:54
  they
• 7:54
  shortchange
• 7:55
  the
• 7:55
  designer
• 7:55
  on
• 7:56
  that
• 7:56
  end
• 7:56
  because
• 7:56
  they
• 7:56
  don't
• 7:56
  realize
• 7:57
  the
• 7:57
  importance
• 7:57
  or
• 7:58
  the
• 7:58
  cost
• 7:58
  of
• 7:58
  a
• 7:58
  good
• 7:59
  designer.
• 7:59
  They
• 7:59
  want
• 8:00
  to
• 8:00
  know,
• 8:00
  you
• 8:00
  know,
• 8:00
  what's
• 8:01
  the
• 8:01
  contractor
• 8:02
  going
• 8:02
  to
• 8:02
  tell
• 8:02
  me?
• 8:02
  Because
• 8:02
  that's
• 8:03
  the
• 8:03
  big
• 8:03
  million
• 8:04
  dollar
• 8:04
  question.
• 8:05
  Cost
• 8:05
  wise,
• 8:06
  they
• 8:06
  think.
• 8:06
  What
• 8:07
  they
• 8:07
  don't
• 8:07
  realize
• 8:07
  is,
• 8:08
  yeah,
• 8:08
  go
• 8:08
  ahead.
• 8:08
  They
• 8:08
  think
• 8:09
  they're
• 8:09
  going
• 8:09
  out
• 8:09
  for
• 8:09
  a
• 8:09
  kitchen.
• 8:10
  It's
• 8:10
  like,
• 8:10
  it's
• 8:10
  like
• 8:11
  saying,
• 8:11
  okay,
• 8:11
  I'm
• 8:11
  gonna
• 8:11
  go
• 8:11
  out
• 8:11
  for,
• 8:12
  I'm
• 8:12
  gonna
• 8:12
  go
• 8:12
  out
• 8:12
  and
• 8:12
  look
• 8:12
  at
• 8:13
  a,
• 8:13
  I'm
• 8:13
  gonna
• 8:13
  go
• 8:13
  buy
• 8:13
  a
• 8:14
  car.
• 8:14
  Okay,
• 8:14
  you
• 8:15
  buying
• 8:15
  a
• 8:15
  1988
• 8:16
  Ford
• 8:16
  Fairmont
• 8:17
  station
• 8:17
  wagon
• 8:18
  or
• 8:18
  you
• 8:18
  buying
• 8:18
  a
• 8:18
  2026
• 8:19
  Bentley
• 8:19
  Continental?
• 8:20
  Which
• 8:20
  one
• 8:20
  is.
• 8:21
  That's
• 8:21
  a
• 8:21
  really
• 8:21
  great
• 8:22
  analogy.
• 8:23
  You
• 8:23
  know,
• 8:23
  and
• 8:23
  yeah,
• 8:24
  they're
• 8:24
  both
• 8:24
  cars.
• 8:24
  They
• 8:25
  both
• 8:25
  will
• 8:25
  get
• 8:25
  you
• 8:25
  to
• 8:25
  work.
• 8:26
  Well,
• 8:26
  when
• 8:26
  maybe,
• 8:27
  but
• 8:27
  you
• 8:27
  know
• 8:27
  what
• 8:27
  I
• 8:28
  mean,
• 8:28
  the
• 8:28
  prices
• 8:29
  are
• 8:29
  about
• 8:29
  as
• 8:29
  different.
• 8:31
  I've
• 8:31
  learned
• 8:31
  the
• 8:31
  same
• 8:31
  thing.
• 8:32
  And
• 8:32
  this
• 8:33
  is
• 8:33
  again
• 8:33
  part
• 8:33
  of
• 8:34
  why
• 8:34
  my
• 8:34
  maturity
• 8:35
  has
• 8:35
  brought
• 8:35
  more.
• 8:37
  Not
• 8:37
  that
• 8:37
  I
• 8:37
  ever
• 8:37
  disrespected
• 8:38
  them,
• 8:38
  but
• 8:39
  even
• 8:39
  on
• 8:39
  web,
• 8:40
  right,
• 8:40
  doing
• 8:40
  websites
• 8:41
  and
• 8:41
  stuff
• 8:41
  like
• 8:41
  that,
• 8:43
  when
• 8:43
  I
• 8:44
  first
• 8:44
  started
• 8:44
  doing
• 8:44
  web
• 8:44
  stuff,
• 8:45
  I
• 8:45
  was
• 8:45
  like,
• 8:45
  what
• 8:45
  do
• 8:45
  I
• 8:46
  need
• 8:46
  a
• 8:46
  designer
• 8:46
  for?
• 8:47
  There's
• 8:47
  all
• 8:47
  these
• 8:47
  pre
• 8:47
  made
• 8:48
  templates
• 8:48
  and
• 8:48
  pretty
• 8:49
  much
• 8:49
  every
• 8:49
  design
• 8:49
  is
• 8:49
  out
• 8:50
  there.
• 8:50
  And
• 8:51
  but
• 8:51
  the
• 8:51
  cost
• 8:51
  thing,
• 8:52
  like
• 8:52
  you
• 8:52
  said,
• 8:52
  Eric,
• 8:52
  people,
• 8:53
  you
• 8:53
  know,
• 8:53
  how
• 8:53
  much
• 8:53
  is
• 8:53
  a
• 8:54
  website,
• 8:54
  how
• 8:54
  much
• 8:54
  is
• 8:55
  a
• 8:55
  car?
• 8:56
  And
• 8:56
  you
• 8:56
  see
• 8:56
  is
• 8:56
  the
• 8:57
  same,
• 8:57
  same
• 8:57
  saying,
• 8:58
  yeah,
• 8:58
  yeah.
• 8:58
  And
• 8:59
  so
• 8:59
  really,
• 8:59
  you
• 8:59
  know,
• 9:00
  and
• 9:00
  again,
• 9:00
  if
• 9:01
  I
• 9:01
  get
• 9:01
  a
• 9:01
  phone
• 9:01
  call
• 9:02
  when
• 9:02
  I
• 9:02
  was
• 9:02
  doing
• 9:02
  kitchen
• 9:03
  design
• 9:03
  and
• 9:03
  stuff
• 9:03
  all
• 9:04
  the
• 9:04
  time,
• 9:04
  or
• 9:04
  bathroom
• 9:04
  design
• 9:05
  or
• 9:05
  anything
• 9:05
  like
• 9:05
  that,
• 9:06
  if
• 9:06
  they
• 9:06
  didn't
• 9:06
  have
• 9:06
  a
• 9:06
  contractor,
• 9:07
  my
• 9:08
  first
• 9:08
  thing
• 9:08
  was
• 9:08
  to
• 9:09
  loop
• 9:09
  in
• 9:09
  someone
• 9:09
  that
• 9:10
  I
• 9:10
  knew,
• 9:10
  that
• 9:10
  I
• 9:10
  trusted
• 9:11
  because
• 9:11
  I
• 9:11
  knew
• 9:12
  that
• 9:12
  our
• 9:12
  relationship
• 9:13
  going
• 9:13
  well
• 9:13
  was
• 9:14
  going
• 9:14
  to
• 9:14
  make
• 9:14
  this
• 9:14
  way
• 9:15
  easier
• 9:15
  for
• 9:15
  everybody.
• 9:16
  It's
• 9:17
  going
• 9:17
  to
• 9:17
  be
• 9:17
  easier
• 9:17
  for
• 9:17
  the
• 9:17
  client.
• 9:18
  It's
• 9:18
  going
• 9:18
  to
• 9:18
  be
• 9:19
  easy
• 9:19
  because
• 9:19
  I
• 9:19
  already
• 9:20
  know
• 9:20
  like
• 9:21
  when
• 9:21
  I
• 9:21
  was
• 9:21
  working
• 9:21
  with
• 9:22
  John,
• 9:22
  I
• 9:23
  knew
• 9:23
  what
• 9:23
  he
• 9:24
  needed
• 9:24
  for
• 9:24
  me.
• 9:25
  And
• 9:25
  when
• 9:25
  you
• 9:25
  put
• 9:25
  a
• 9:26
  brand
• 9:26
  new
• 9:26
  designer
• 9:27
  and
• 9:27
  a
• 9:27
  contractor,
• 9:28
  it
• 9:28
  can
• 9:28
  go
• 9:28
  a
• 9:28
  couple
• 9:29
  of
• 9:29
  ways.
• 9:29
  It
• 9:29
  can
• 9:29
  go
• 9:30
  awesome
• 9:31
  and
• 9:31
  it
• 9:31
  can
• 9:31
  go,
• 9:32
  this
• 9:32
  is
• 9:33
  going
• 9:33
  to
• 9:33
  be,
• 9:33
  be
• 9:34
  a
• 9:34
  war.
• 9:36
  War
• 9:37
  is
• 9:37
  the
• 9:37
  worst,
• 9:37
  you
• 9:38
  know,
• 9:38
  especially.
• 9:38
  If
• 9:38
  the
• 9:38
  contractor
• 9:39
  is
• 9:39
  a
• 9:39
  brother
• 9:39
  in
• 9:40
  law.
• 9:40
  You're
• 9:40
  like,
• 9:40
  oh
• 9:41
  man.
• 9:41
  I
• 9:41
  think
• 9:42
  again
• 9:42
  that
• 9:42
  the,
• 9:43
  the
• 9:43
  difference
• 9:43
  between
• 9:44
  respect
• 9:45
  and
• 9:45
  ego
• 9:46
  is
• 9:46
  so
• 9:47
  huge.
• 9:47
  Because
• 9:48
  as
• 9:48
  a
• 9:49
  creative,
• 9:49
  I
• 9:50
  mean,
• 9:50
  I
• 9:50
  do
• 9:50
  have
• 9:50
  a
• 9:51
  style
• 9:51
  and
• 9:51
  a
• 9:51
  sensibility
• 9:52
  and
• 9:52
  I
• 9:52
  have
• 9:53
  a
• 9:53
  history
• 9:53
  of
• 9:54
  exposure
• 9:54
  to
• 9:54
  beautiful
• 9:55
  things
• 9:56
  that
• 9:56
  is
• 9:56
  unique
• 9:57
  because
• 9:57
  it's
• 9:58
  unique
• 9:58
  for
• 9:58
  everybody.
• 9:58
  Everybody's
• 9:59
  experience
• 9:59
  in
• 10:00
  life
• 10:00
  is
• 10:00
  totally
• 10:00
  unique.
• 10:01
  Unique.
• 10:01
  For
• 10:02
  more
• 10:02
  information
• 10:02
  about
• 10:02
  the
• 10:03
  show,
• 10:03
  head
• 10:03
  to
• 10:04
  our
• 10:04
  website
• 10:04
  around
• 10:05
  the
• 10:05
  house
• 10:05
  online.com
• 10:07
  Eric
• 10:07
  and
• 10:08
  John
• 10:08
  will
• 10:08
  be
• 10:08
  right
• 10:09
  back
• 10:09
  with
• 10:09
  more
• 10:09
  from
• 10:10
  designer
• 10:10
  Wendy
• 10:10
  Glaster
• 10:11
  after
• 10:11
  these
• 10:12
  important
• 10:12
  messages.
• 12:39
  Welcome
• 12:40
  back
• 12:40
  to
• 12:40
  the
• 12:40
  around
• 12:41
  the
• 12:41
  House
• 12:41
  show.
• 12:42
  For
• 12:42
  more
• 12:42
  information,
• 12:43
  head
• 12:43
  to
• 12:44
  aroundthehouse
• 12:45
  online.com
• 12:46
  Eric
• 12:47
  and
• 12:47
  John
• 12:47
  are
• 12:47
  in
• 12:48
  a
• 12:48
  great
• 12:48
  discussion
• 12:48
  of
• 12:49
  how
• 12:49
  to
• 12:49
  work
• 12:49
  with
• 12:49
  a
• 12:49
  designer
• 12:50
  and
• 12:50
  contractor
• 12:51
  on
• 12:51
  your
• 12:51
  next
• 12:51
  project.
• 12:52
  Let's
• 12:53
  rejoin
• 12:53
  Wendy
• 12:54
  Glasester
• 12:55
  and
• 12:55
  dive
• 12:55
  deeper
• 12:55
  into
• 12:56
  this
• 12:56
  topic.
• 12:57
  It
• 12:57
  will
• 12:57
  choose
• 12:58
  materials
• 12:58
  and
• 12:58
  go
• 12:59
  about
• 12:59
  things
• 13:00
  for
• 13:00
  a
• 13:00
  client.
• 13:01
  But
• 13:01
  I
• 13:01
  know
• 13:02
  that
• 13:03
  I
• 13:03
  don't
• 13:04
  know
• 13:04
  everything
• 13:05
  by
• 13:06
  a
• 13:06
  lot.
• 13:06
  And
• 13:07
  I
• 13:08
  don't
• 13:09
  want
• 13:09
  to
• 13:10
  alienate
• 13:11
  the
• 13:11
  team.
• 13:11
  I
• 13:12
  don't
• 13:12
  want
• 13:12
  to
• 13:12
  make
• 13:12
  anyone
• 13:13
  feel
• 13:13
  that
• 13:13
  they
• 13:13
  can't
• 13:14
  express
• 13:14
  genuine
• 13:15
  concerns
• 13:15
  about
• 13:16
  what's
• 13:16
  happening.
• 13:17
  Take
• 13:17
  me
• 13:17
  on
• 13:18
  a
• 13:18
  sidebar
• 13:18
  and
• 13:18
  say,
• 13:18
  hey,
• 13:19
  can
• 13:19
  we
• 13:19
  talk
• 13:19
  about
• 13:19
  blah,
• 13:20
  blah,
• 13:20
  blah.
• 13:20
  And
• 13:21
  same
• 13:21
  for
• 13:21
  me.
• 13:21
  If
• 13:21
  I
• 13:22
  see
• 13:22
  something
• 13:22
  on
• 13:22
  a
• 13:22
  project
• 13:23
  and
• 13:23
  I
• 13:23
  don't
• 13:23
  feel
• 13:23
  good
• 13:24
  about
• 13:24
  it,
• 13:24
  you
• 13:24
  don't
• 13:25
  just
• 13:25
  walk
• 13:25
  up
• 13:25
  to
• 13:25
  the
• 13:26
  contractor
• 13:26
  in
• 13:26
  front
• 13:26
  of
• 13:27
  the
• 13:27
  client
• 13:27
  and
• 13:27
  just
• 13:28
  take
• 13:28
  him
• 13:28
  apart.
• 13:29
  You
• 13:29
  say,
• 13:29
  hey,
• 13:29
  do
• 13:30
  you
• 13:30
  have
• 13:30
  a
• 13:30
  minute?
• 13:30
  Can
• 13:30
  I
• 13:30
  call
• 13:31
  you?
• 13:31
  You
• 13:31
  know,
• 13:31
  at
• 13:31
  such
• 13:32
  and
• 13:32
  such
• 13:32
  a
• 13:32
  day
• 13:32
  and
• 13:32
  time,
• 13:33
  we
• 13:33
  can
• 13:33
  talk
• 13:33
  it
• 13:34
  through
• 13:34
  so
• 13:34
  that
• 13:35
  they
• 13:35
  know
• 13:35
  that
• 13:35
  you
• 13:36
  are
• 13:36
  protecting
• 13:37
  them
• 13:37
  and
• 13:37
  that
• 13:38
  they
• 13:38
  are
• 13:38
  a
• 13:38
  part
• 13:38
  of
• 13:39
  the
• 13:39
  team
• 13:39
  and
• 13:39
  you
• 13:39
  are
• 13:39
  on
• 13:40
  the
• 13:40
  same
• 13:40
  team.
• 13:41
  I
• 13:41
  think
• 13:41
  that
• 13:42
  because
• 13:42
  I've
• 13:42
  honestly
• 13:43
  that.
• 13:44
  I
• 13:44
  think
• 13:44
  that's
• 13:44
  the
• 13:44
  hardest
• 13:44
  thing.
• 13:45
  That
• 13:45
  was
• 13:45
  actually
• 13:45
  a
• 13:45
  huge
• 13:46
  barrier
• 13:46
  to
• 13:46
  me
• 13:47
  becoming
• 13:47
  a
• 13:47
  designer
• 13:48
  was
• 13:48
  because
• 13:50
  as
• 13:50
  a
• 13:50
  little
• 13:50
  girl
• 13:50
  growing
• 13:51
  up
• 13:51
  in
• 13:51
  my
• 13:51
  parents
• 13:51
  jewelry
• 13:52
  store,
• 13:52
  I
• 13:53
  saw
• 13:53
  a
• 13:53
  lot
• 13:53
  of
• 13:53
  designers
• 13:54
  come
• 13:54
  in
• 13:54
  and
• 13:54
  buy
• 13:54
  jewelry
• 13:54
  from
• 13:55
  my
• 13:55
  parents.
• 13:56
  And
• 13:57
  they
• 13:58
  had
• 13:58
  not
• 13:59
  all
• 13:59
  of
• 13:59
  them,
• 14:00
  but
• 14:00
  enough
• 14:01
  to
• 14:01
  make
• 14:01
  an
• 14:01
  impression.
• 14:02
  I
• 14:02
  could
• 14:03
  feel
• 14:03
  my
• 14:03
  head,
• 14:03
  my
• 14:03
  face
• 14:04
  getting
• 14:04
  hot
• 14:04
  thinking
• 14:05
  about
• 14:05
  it.
• 14:05
  They
• 14:06
  had
• 14:06
  like
• 14:06
  an
• 14:06
  affect.
• 14:07
  They
• 14:08
  had
• 14:08
  a
• 14:08
  little
• 14:08
  swagger,
• 14:09
  little
• 14:09
  swagger.
• 14:10
  That
• 14:10
  it
• 14:10
  was
• 14:11
  very
• 14:11
  intentional
• 14:12
  to
• 14:12
  make
• 14:13
  people
• 14:13
  feel
• 14:13
  less
• 14:14
  than
• 14:14
  them,
• 14:14
  you
• 14:15
  know,
• 14:15
  like
• 14:15
  that
• 14:15
  just
• 14:16
  they're.
• 14:17
  And
• 14:17
  not
• 14:18
  as
• 14:18
  bright,
• 14:19
  not
• 14:19
  as
• 14:19
  artistic,
• 14:20
  not
• 14:20
  as
• 14:21
  talented,
• 14:22
  not
• 14:22
  as
• 14:22
  much.
• 14:23
  I
• 14:24
  just
• 14:24
  thought
• 14:24
  that
• 14:24
  was
• 14:24
  such
• 14:25
  a
• 14:25
  turnoff
• 14:26
  that
• 14:26
  when
• 14:26
  my
• 14:26
  grandma
• 14:27
  was
• 14:28
  asking
• 14:28
  me
• 14:28
  that
• 14:28
  one
• 14:28
  day
• 14:29
  about
• 14:29
  like,
• 14:29
  why,
• 14:29
  why
• 14:29
  do
• 14:30
  you,
• 14:30
  why
• 14:30
  don't
• 14:30
  you
• 14:30
  just
• 14:30
  be
• 14:31
  an
• 14:31
  interior
• 14:31
  designer?
• 14:31
  Everybody
• 14:32
  knows
• 14:32
  you
• 14:32
  were
• 14:32
  born
• 14:32
  to
• 14:33
  do
• 14:33
  that.
• 14:33
  I
• 14:33
  just
• 14:34
  said,
• 14:34
  grandma,
• 14:34
  I
• 14:34
  just
• 14:34
  don't
• 14:35
  want
• 14:35
  that
• 14:35
  to
• 14:35
  be
• 14:35
  commuted
• 14:36
  to
• 14:36
  me
• 14:36
  by
• 14:36
  virtue
• 14:37
  of
• 14:37
  my
• 14:37
  profession.
• 14:38
  Yeah.
• 14:38
  And
• 14:38
  she
• 14:38
  said,
• 14:38
  well,
• 14:39
  I
• 14:39
  mean,
• 14:39
  your
• 14:39
  dad's
• 14:39
  a
• 14:39
  jewelry
• 14:40
  designer
• 14:40
  and
• 14:40
  he's
• 14:40
  wonderful
• 14:41
  and
• 14:41
  Humble
• 14:41
  and
• 14:41
  amazing.
• 14:42
  So
• 14:42
  I
• 14:42
  was
• 14:42
  grateful
• 14:43
  that
• 14:43
  she
• 14:43
  walked
• 14:44
  me
• 14:44
  through
• 14:44
  that.
• 14:45
  But
• 14:46
  to
• 14:46
  me,
• 14:46
  that's
• 14:46
  probably
• 14:47
  the
• 14:47
  biggest
• 14:48
  barrier
• 14:49
  to
• 14:49
  beautiful
• 14:50
  work
• 14:50
  in
• 14:51
  our
• 14:51
  entire
• 14:52
  industry
• 14:52
  is
• 14:53
  ego.
• 14:53
  Because
• 14:55
  no
• 14:55
  one
• 14:55
  has
• 14:55
  all
• 14:55
  the
• 14:56
  answers.
• 14:56
  You
• 14:57
  do
• 14:57
  need
• 14:57
  your
• 14:57
  friends
• 14:58
  in
• 14:58
  life
• 14:58
  and
• 14:59
  work
• 14:59
  and
• 14:59
  business
• 14:59
  and
• 15:00
  design
• 15:00
  and
• 15:00
  everything.
• 15:01
  You
• 15:01
  can't
• 15:02
  just
• 15:02
  wander
• 15:03
  around
• 15:03
  like,
• 15:04
  I
• 15:04
  don't
• 15:04
  know,
• 15:04
  you
• 15:04
  can
• 15:05
  tell
• 15:05
  I
• 15:05
  get
• 15:05
  really,
• 15:06
  well,
• 15:06
  you
• 15:06
  know,
• 15:06
  passionate
• 15:07
  about
• 15:07
  this.
• 15:08
  Here's
• 15:08
  one
• 15:08
  thing,
• 15:09
  and
• 15:09
  Johnny
• 15:09
  knows
• 15:09
  this
• 15:10
  too,
• 15:10
  because
• 15:10
  he's
• 15:10
  seen
• 15:11
  it
• 15:11
  too,
• 15:11
  from
• 15:11
  the
• 15:11
  design
• 15:12
  and
• 15:12
  the
• 15:12
  contractor
• 15:12
  side.
• 15:13
  Both.
• 15:13
  There's
• 15:14
  what
• 15:14
  I
• 15:14
  call
• 15:14
  the
• 15:14
  superhero
• 15:15
  complex.
• 15:16
  And
• 15:16
  what
• 15:16
  I
• 15:16
  call
• 15:17
  the
• 15:17
  superhero
• 15:18
  complex
• 15:18
  is
• 15:19
  when
• 15:19
  that
• 15:20
  piece
• 15:20
  of
• 15:20
  trim
• 15:20
  molding
• 15:21
  shows
• 15:21
  up
• 15:22
  wrong
• 15:22
  or
• 15:22
  the
• 15:22
  furniture
• 15:23
  shows
• 15:23
  up
• 15:23
  damage.
• 15:24
  And
• 15:24
  it
• 15:25
  goes
• 15:25
  from
• 15:25
  the
• 15:25
  contractor
• 15:26
  or
• 15:26
  the
• 15:27
  designer
• 15:27
  or
• 15:27
  both,
• 15:28
  if
• 15:28
  it
• 15:28
  gets
• 15:28
  to
• 15:28
  be
• 15:29
  a
• 15:29
  competition.
• 15:29
  But
• 15:30
  somebody
• 15:30
  comes
• 15:30
  over,
• 15:31
  whether
• 15:31
  it's
• 15:31
  the
• 15:31
  contractor
• 15:32
  goes,
• 15:32
  did
• 15:32
  you
• 15:33
  see
• 15:33
  what
• 15:33
  the
• 15:33
  designer
• 15:34
  showed
• 15:34
  up?
• 15:34
  They
• 15:34
  actually
• 15:34
  delivered
• 15:35
  that
• 15:35
  broken
• 15:36
  thing.
• 15:36
  Mrs.
• 15:36
  Ohmoner,
• 15:37
  don't
• 15:37
  worry.
• 15:38
  I
• 15:38
  have
• 15:38
  this
• 15:38
  under
• 15:39
  control
• 15:39
  for
• 15:40
  you.
• 15:40
  Or
• 15:40
  the
• 15:40
  designer
• 15:41
  goes,
• 15:41
  so
• 15:42
  mean.
• 15:42
  Or
• 15:43
  the
• 15:43
  designer
• 15:43
  goes,
• 15:44
  did
• 15:44
  you
• 15:44
  see
• 15:44
  how
• 15:45
  they
• 15:45
  installed
• 15:45
  that?
• 15:45
  And
• 15:46
  it's
• 15:46
  probably
• 15:46
  not
• 15:47
  fully
• 15:47
  installed
• 15:47
  anyway.
• 15:48
  I
• 15:48
  will
• 15:48
  talk
• 15:48
  to
• 15:49
  the
• 15:49
  contractor.
• 15:50
  I'll
• 15:50
  handle
• 15:50
  it.
• 15:51
  And
• 15:51
  that
• 15:51
  superhero
• 15:52
  complex
• 15:53
  is
• 15:53
  usually
• 15:53
  the
• 15:53
  downfall
• 15:54
  of
• 15:54
  the
• 15:55
  project.
• 15:56
  Because
• 15:56
  you're
• 15:56
  now
• 15:56
  dragging
• 15:57
  in
• 15:57
  the
• 15:58
  homeowner
• 15:59
  to
• 15:59
  say,
• 15:59
  look,
• 16:00
  I'm
• 16:00
  going
• 16:00
  to
• 16:00
  show
• 16:01
  you
• 16:01
  my
• 16:01
  importance.
• 16:02
  It's
• 16:02
  the
• 16:02
  beginning
• 16:03
  of
• 16:03
  a
• 16:03
  battle.
• 16:03
  And
• 16:03
  so
• 16:04
  that's
• 16:04
  one
• 16:04
  of
• 16:04
  the
• 16:04
  things
• 16:04
  I
• 16:04
  always
• 16:05
  say
• 16:05
  to
• 16:05
  look
• 16:05
  for
• 16:05
  as
• 16:06
  a
• 16:06
  homeowner,
• 16:06
  because
• 16:07
  I've
• 16:07
  had
• 16:07
  where
• 16:07
  stuff
• 16:08
  got
• 16:08
  shipped.
• 16:08
  And
• 16:08
  guess
• 16:09
  what?
• 16:09
  The
• 16:09
  driver
• 16:10
  dropped
• 16:10
  it
• 16:10
  on
• 16:11
  the
• 16:11
  way
• 16:11
  in.
• 16:11
  Stuff
• 16:12
  happens.
• 16:12
  Yeah.
• 16:13
  Did
• 16:13
  that
• 16:13
  even
• 16:14
  come
• 16:14
  in
• 16:14
  the
• 16:14
  house?
• 16:14
  No.
• 16:14
  The
• 16:15
  contractor
• 16:15
  took
• 16:15
  it,
• 16:16
  put
• 16:16
  it
• 16:16
  out
• 16:16
  in
• 16:16
  the
• 16:16
  back
• 16:16
  of
• 16:17
  his
• 16:17
  truck,
• 16:17
  or
• 16:18
  refused
• 16:18
  the
• 16:19
  shipment,
• 16:19
  hid
• 16:19
  it
• 16:20
  away,
• 16:20
  called
• 16:20
  me
• 16:21
  on
• 16:21
  the
• 16:21
  cell
• 16:21
  phone
• 16:22
  from
• 16:22
  inside
• 16:22
  his
• 16:22
  truck
• 16:23
  so
• 16:23
  the
• 16:23
  homeowner
• 16:23
  there
• 16:24
  couldn't
• 16:24
  see
• 16:24
  what
• 16:24
  was
• 16:24
  going
• 16:25
  on
• 16:25
  and
• 16:25
  said,
• 16:25
  hey,
• 16:26
  man,
• 16:26
  can
• 16:26
  you
• 16:27
  come
• 16:27
  over
• 16:27
  after
• 16:27
  2:00'?
• 16:28
  Clock?
• 16:28
  Grab
• 16:28
  this
• 16:28
  piece
• 16:28
  of
• 16:29
  this
• 16:29
  cabinet
• 16:29
  that
• 16:30
  showed
• 16:30
  up,
• 16:30
  that
• 16:30
  got
• 16:30
  dropped
• 16:31
  because
• 16:31
  I
• 16:31
  don't
• 16:32
  want
• 16:32
  them
• 16:32
  to
• 16:32
  see
• 16:32
  it.
• 16:33
  Can
• 16:33
  you
• 16:33
  get
• 16:33
  another
• 16:34
  one
• 16:34
  ordered?
• 16:34
  Were
• 16:35
  we
• 16:35
  hiding
• 16:35
  anything
• 16:35
  from
• 16:36
  the
• 16:36
  client?
• 16:36
  Not
• 16:37
  really.
• 16:37
  They're
• 16:37
  going
• 16:37
  to
• 16:37
  get
• 16:37
  the
• 16:38
  project
• 16:38
  done,
• 16:39
  but
• 16:39
  why
• 16:40
  lose
• 16:40
  the
• 16:41
  trust
• 16:42
  microscope
• 16:43
  on
• 16:43
  that?
• 16:44
  Because
• 16:44
  now
• 16:44
  you
• 16:44
  got
• 16:45
  somebody
• 16:45
  that's
• 16:46
  looking
• 16:46
  for
• 16:46
  what
• 16:47
  else
• 16:47
  got
• 16:47
  damaged.
• 16:48
  Or
• 16:48
  even
• 16:48
  if
• 16:49
  you
• 16:49
  say,
• 16:49
  you
• 16:49
  know,
• 16:49
  this
• 16:50
  just
• 16:50
  happened
• 16:51
  and
• 16:51
  the
• 16:52
  designer
• 16:52
  and
• 16:52
  I
• 16:52
  are
• 16:53
  in
• 16:53
  communication,
• 16:54
  we've
• 16:54
  got
• 16:54
  it
• 16:54
  handled.
• 16:55
  You
• 16:55
  don't
• 16:55
  have
• 16:56
  to
• 16:56
  worry
• 16:56
  about
• 16:56
  anything.
• 16:57
  Even
• 16:58
  just
• 16:58
  saying
• 16:58
  that
• 16:58
  is
• 16:59
  fine.
• 16:59
  I
• 16:59
  mean,
• 17:00
  exactly.
• 17:00
  It's
• 17:01
  just.
• 17:01
  Yeah,
• 17:01
  I.
• 17:02
  It's
• 17:03
  the
• 17:03
  opposite.
• 17:03
  Wendy,
• 17:04
  Wendy,
• 17:05
  like
• 17:05
  you
• 17:05
  said,
• 17:06
  enough.
• 17:07
  Not
• 17:07
  all
• 17:07
  the
• 17:07
  designers.
• 17:08
  But
• 17:08
  enough.
• 17:09
  There
• 17:09
  are
• 17:09
  definitely
• 17:10
  two
• 17:10
  archetypes
• 17:11
  we're
• 17:11
  talking
• 17:11
  about
• 17:11
  here.
• 17:11
  And
• 17:12
  you
• 17:12
  got.
• 17:12
  Yeah.
• 17:12
  Your
• 17:13
  bristly
• 17:13
  contractor
• 17:14
  who
• 17:14
  can't
• 17:15
  be
• 17:15
  wrong.
• 17:15
  And
• 17:15
  he's
• 17:16
  so
• 17:16
  busy
• 17:16
  knowing
• 17:16
  everything
• 17:17
  that
• 17:17
  he
• 17:17
  never
• 17:18
  learns
• 17:18
  anything.
• 17:19
  So.
• 17:20
  And
• 17:20
  it
• 17:20
  becomes
• 17:21
  that
• 17:21
  competition.
• 17:22
  And
• 17:23
  unless
• 17:24
  you
• 17:24
  have
• 17:24
  enough
• 17:24
  respect
• 17:25
  and
• 17:25
  enough
• 17:25
  maturity
• 17:26
  to
• 17:27
  back
• 17:27
  down.
• 17:27
  I
• 17:27
  just.
• 17:28
  I
• 17:28
  can
• 17:29
  tell
• 17:29
  you
• 17:29
  a
• 17:29
  handful
• 17:30
  of
• 17:30
  times
• 17:30
  that
• 17:30
  I'd
• 17:31
  stop
• 17:31
  working
• 17:31
  with
• 17:32
  people
• 17:32
  because
• 17:32
  they
• 17:33
  would
• 17:33
  start
• 17:33
  badmouthing
• 17:34
  the
• 17:34
  other
• 17:34
  person.
• 17:35
  Look.
• 17:35
  What?
• 17:35
  And
• 17:35
  it
• 17:36
  was
• 17:36
  always
• 17:36
  that.
• 17:36
  The
• 17:36
  blame
• 17:37
  game.
• 17:37
  The
• 17:37
  who's
• 17:38
  right,
• 17:38
  who's
• 17:38
  wrong.
• 17:39
  I'm
• 17:39
  smarter,
• 17:39
  I'm
• 17:40
  better.
• 17:40
  Well,
• 17:40
  that's
• 17:41
  a
• 17:41
  dumb
• 17:41
  idea.
• 17:41
  We
• 17:42
  can't
• 17:42
  build
• 17:42
  it
• 17:42
  like
• 17:42
  that.
• 17:43
  This
• 17:43
  designer's
• 17:44
  taking
• 17:44
  you
• 17:44
  guys
• 17:44
  for
• 17:44
  a
• 17:44
  ride.
• 17:45
  But
• 17:45
  it's
• 17:45
  gross.
• 17:46
  That's
• 17:46
  happened.
• 17:46
  Like,
• 17:46
  I
• 17:47
  could
• 17:47
  feel.
• 17:47
  No,
• 17:47
  it
• 17:48
  happened.
• 17:48
  This
• 17:48
  chair.
• 17:49
  This
• 17:49
  chair
• 17:49
  is
• 17:50
  the
• 17:50
  color
• 17:50
  of
• 17:50
  my
• 17:50
  face
• 17:51
  now.
• 17:51
  So
• 17:51
  I'm
• 17:51
  sorry.
• 17:52
  Because
• 17:52
  when
• 17:53
  you
• 17:53
  live
• 17:53
  like
• 17:53
  that
• 17:53
  and
• 17:54
  your
• 17:54
  intention
• 17:54
  is
• 17:55
  so
• 17:55
  pure
• 17:55
  and
• 17:55
  good
• 17:55
  and
• 17:56
  you
• 17:56
  want
• 17:56
  the
• 17:56
  best
• 17:56
  thing
• 17:57
  to
• 17:57
  happen,
• 17:57
  and
• 17:57
  you're
• 17:58
  totally
• 17:58
  upfront
• 17:58
  and
• 17:58
  honest,
• 17:59
  but
• 18:00
  someone
• 18:00
  frames
• 18:00
  it
• 18:01
  that
• 18:01
  way.
• 18:01
  That
• 18:01
  is
• 18:01
  just
• 18:02
  so
• 18:02
  mean.
• 18:02
  I
• 18:02
  mean,
• 18:03
  honestly,
• 18:03
  I
• 18:03
  just.
• 18:04
  I
• 18:04
  think.
• 18:04
  Because
• 18:05
  I've
• 18:05
  given
• 18:05
  a
• 18:05
  lot
• 18:05
  of
• 18:05
  thought
• 18:05
  to
• 18:06
  this.
• 18:06
  I
• 18:06
  know
• 18:06
  you're
• 18:07
  shocked
• 18:07
  to
• 18:07
  hear
• 18:07
  that,
• 18:07
  but
• 18:08
  I
• 18:08
  think
• 18:08
  it's
• 18:08
  insecurity.
• 18:10
  Because
• 18:10
  why
• 18:10
  else
• 18:10
  would
• 18:11
  someone
• 18:11
  be
• 18:12
  such
• 18:12
  a
• 18:12
  stinker?
• 18:13
  Are
• 18:13
  they
• 18:13
  that
• 18:14
  worried
• 18:14
  that
• 18:14
  someone's
• 18:15
  going
• 18:15
  to
• 18:15
  find
• 18:15
  out
• 18:16
  that
• 18:16
  they're
• 18:16
  actually
• 18:17
  not
• 18:17
  as
• 18:17
  great
• 18:17
  as
• 18:17
  they
• 18:18
  say
• 18:18
  they
• 18:18
  are?
• 18:18
  They're
• 18:19
  actually
• 18:19
  a
• 18:19
  terrible
• 18:19
  project
• 18:20
  manager.
• 18:21
  They're
• 18:21
  actually.
• 18:22
  They
• 18:22
  don't
• 18:22
  have
• 18:22
  relationships
• 18:23
  with
• 18:23
  vendors
• 18:24
  the
• 18:24
  way
• 18:24
  they
• 18:24
  said.
• 18:24
  Or,
• 18:25
  like,
• 18:25
  what
• 18:25
  are
• 18:25
  they
• 18:26
  trying
• 18:26
  to
• 18:26
  hide?
• 18:26
  There's
• 18:27
  no
• 18:27
  reason
• 18:27
  to
• 18:27
  be
• 18:27
  stinky
• 18:28
  if
• 18:28
  you've
• 18:29
  got
• 18:29
  your
• 18:29
  act
• 18:29
  together.
• 18:30
  Just
• 18:32
  insecurity.
• 18:33
  Yeah.
• 18:34
  Too.
• 18:34
  And
• 18:34
  I
• 18:35
  want
• 18:35
  to
• 18:35
  talk
• 18:35
  about
• 18:35
  this
• 18:35
  because
• 18:35
  I'm
• 18:36
  going
• 18:36
  to
• 18:36
  do
• 18:36
  this
• 18:36
  from
• 18:36
  kind
• 18:37
  of
• 18:37
  the
• 18:37
  neutral
• 18:38
  from
• 18:38
  the
• 18:38
  contractor
• 18:39
  slash,
• 18:39
  designer
• 18:40
  side.
• 18:40
  The
• 18:41
  problem
• 18:41
  with
• 18:41
  contractors
• 18:42
  and
• 18:42
  the
• 18:42
  problem
• 18:43
  with
• 18:43
  designers
• 18:43
  both
• 18:44
  is
• 18:44
  it's
• 18:44
  really
• 18:45
  hard
• 18:45
  to
• 18:45
  know
• 18:45
  what
• 18:46
  their
• 18:46
  skill
• 18:46
  set
• 18:46
  is
• 18:46
  before
• 18:47
  you
• 18:47
  hire
• 18:47
  them.
• 18:48
  There's
• 18:48
  designers
• 18:48
  on
• 18:49
  TV
• 18:49
  that
• 18:49
  we
• 18:49
  look
• 18:49
  at
• 18:50
  then
• 18:50
  go,
• 18:50
  awesome.
• 18:51
  You
• 18:51
  are
• 18:51
  a
• 18:51
  realtor.
• 18:52
  And
• 18:52
  then
• 18:52
  you
• 18:52
  just
• 18:52
  decided
• 18:53
  to
• 18:53
  put
• 18:53
  your
• 18:53
  hat
• 18:53
  on
• 18:54
  and
• 18:54
  say,
• 18:54
  I'm
• 18:54
  a
• 18:54
  designer.
• 18:55
  I'm
• 18:55
  not
• 18:56
  careful.
• 18:57
  But
• 18:57
  there's
• 18:57
  a
• 18:57
  lot.
• 18:58
  He's
• 18:58
  stirring
• 18:59
  the
• 18:59
  pot
• 18:59
  right
• 18:59
  now.
• 19:00
  Right
• 19:01
  now.
• 19:01
  But
• 19:02
  there's
• 19:02
  also
• 19:02
  a
• 19:02
  bunch
• 19:02
  of
• 19:03
  guys
• 19:03
  that.
• 19:03
  That
• 19:03
  worked
• 19:04
  on
• 19:04
  a
• 19:04
  construction
• 19:05
  crew
• 19:05
  for
• 19:05
  six
• 19:06
  months
• 19:06
  that
• 19:06
  think
• 19:06
  they
• 19:07
  can
• 19:07
  be
• 19:07
  a
• 19:07
  better
• 19:07
  contractor.
• 19:08
  And
• 19:08
  they
• 19:08
  went
• 19:08
  out,
• 19:08
  and
• 19:09
  now
• 19:09
  they're
• 19:09
  a
• 19:09
  contractor,
• 19:10
  and
• 19:10
  they're
• 19:10
  barely
• 19:11
  know
• 19:11
  how
• 19:11
  to
• 19:11
  which
• 19:11
  side
• 19:12
  of
• 19:12
  the
• 19:12
  handle
• 19:12
  to
• 19:12
  use
• 19:12
  in
• 19:13
  the
• 19:13
  hammer.
• 19:13
  So
• 19:14
  it's
• 19:14
  an
• 19:14
  issue.
• 19:15
  And
• 19:15
  I
• 19:15
  want.
• 19:15
  That's
• 19:16
  how
• 19:16
  I
• 19:16
  started.
• 19:17
  To
• 19:17
  be
• 19:17
  fair.
• 19:18
  That's
• 19:18
  how
• 19:18
  I
• 19:18
  started.
• 19:19
  And
• 19:19
  I
• 19:19
  said
• 19:19
  yes
• 19:20
  to
• 19:20
  everything.
• 19:21
  I
• 19:21
  said,
• 19:22
  you
• 19:22
  know
• 19:22
  how
• 19:22
  to
• 19:23
  tuck
• 19:23
  point
• 19:23
  a
• 19:23
  chimney?
• 19:24
  Of
• 19:24
  course
• 19:24
  I
• 19:24
  know
• 19:24
  how
• 19:24
  to
• 19:25
  tuck
• 19:25
  point
• 19:25
  a
• 19:25
  chimney.
• 19:26
  I
• 19:26
  would
• 19:26
  literally
• 19:26
  go
• 19:26
  to
• 19:27
  Home
• 19:27
  Depot
• 19:27
  and
• 19:27
  sit
• 19:28
  on
• 19:28
  the
• 19:28
  floor
• 19:28
  at
• 19:28
  nights
• 19:29
  and
• 19:29
  read
• 19:29
  books
• 19:30
  on
• 19:30
  how
• 19:30
  to
• 19:30
  do
• 19:30
  things
• 19:30
  I
• 19:31
  had
• 19:31
  no
• 19:31
  idea
• 19:32
  how
• 19:32
  to
• 19:32
  do,
• 19:32
  but
• 19:33
  already
• 19:33
  told
• 19:33
  the
• 19:34
  homeowner
• 19:34
  while
• 19:34
  I
• 19:34
  was
• 19:35
  painting
• 19:35
  their
• 19:35
  bedroom
• 19:35
  that
• 19:36
  I
• 19:36
  could,
• 19:36
  you
• 19:36
  know,
• 19:36
  put
• 19:37
  in
• 19:37
  a
• 19:37
  new
• 19:37
  bay
• 19:38
  window.
• 19:38
  How
• 19:39
  do
• 19:39
  you
• 19:39
  do
• 19:39
  that?
• 19:39
  Anyway,
• 19:40
  I
• 19:40
  would
• 19:40
  go
• 19:40
  learn,
• 19:41
  I
• 19:41
  would
• 19:41
  go
• 19:41
  find
• 19:41
  out.
• 19:42
  I
• 19:42
  knew
• 19:42
  I
• 19:42
  didn't
• 19:42
  know,
• 19:43
  but
• 19:43
  I
• 19:43
  knew
• 19:43
  I
• 19:43
  could
• 19:43
  figure
• 19:44
  it
• 19:44
  out.
• 19:44
  But
• 19:44
  yeah.
• 19:45
  Yeah.
• 19:46
  A
• 19:46
  lot
• 19:46
  of
• 19:46
  you,
• 19:47
  if
• 19:47
  you're
• 19:48
  doing,
• 19:48
  really,
• 19:48
  if
• 19:49
  you're
• 19:49
  fortunate
• 19:50
  and
• 19:50
  you're
• 19:50
  doing
• 19:51
  higher
• 19:51
  end
• 19:51
  work,
• 19:52
  then
• 19:52
  you
• 19:52
  are
• 19:53
  able
• 19:53
  to
• 19:53
  ask
• 19:54
  to
• 19:54
  see
• 19:55
  the
• 19:55
  work
• 19:56
  of
• 19:56
  contractors
• 19:57
  and
• 19:58
  designers
• 19:59
  and
• 19:59
  go
• 19:59
  to
• 19:59
  the
• 19:59
  homeowners
• 20:00
  and
• 20:00
  have
• 20:00
  a
• 20:01
  conversation
• 20:01
  with
• 20:01
  them
• 20:02
  about
• 20:02
  their
• 20:02
  experience
• 20:03
  and
• 20:03
  how
• 20:03
  things
• 20:03
  worked
• 20:04
  and
• 20:04
  what
• 20:04
  the
• 20:05
  good
• 20:05
  points
• 20:05
  were
• 20:05
  and
• 20:05
  what
• 20:06
  the
• 20:06
  bad
• 20:06
  points
• 20:06
  were
• 20:06
  so
• 20:07
  that
• 20:07
  you
• 20:07
  know
• 20:07
  how
• 20:07
  to
• 20:07
  navigate
• 20:08
  the
• 20:08
  relationship
• 20:09
  better.
• 20:09
  I
• 20:09
  think
• 20:10
  if
• 20:10
  you're
• 20:10
  looking
• 20:10
  at
• 20:11
  spending
• 20:11
  a
• 20:11
  lot
• 20:11
  of
• 20:11
  money
• 20:12
  and
• 20:12
  that
• 20:13
  is
• 20:13
  not
• 20:13
  offered
• 20:14
  to
• 20:14
  you
• 20:14
  as
• 20:14
  an
• 20:14
  option,
• 20:15
  then
• 20:15
  I
• 20:16
  would
• 20:16
  be
• 20:16
  cautious.
• 20:17
  Yeah.
• 20:18
  Because
• 20:18
  maybe
• 20:19
  the
• 20:19
  person
• 20:19
  doesn't
• 20:19
  have
• 20:19
  that
• 20:20
  much
• 20:20
  experience
• 20:20
  and
• 20:21
  maybe
• 20:21
  they're
• 20:21
  more
• 20:21
  of
• 20:21
  a
• 20:21
  hall
• 20:22
  bathroom
• 20:23
  renovation
• 20:23
  guy
• 20:23
  than
• 20:24
  a
• 20:24
  home
• 20:24
  from
• 20:25
  blueprint
• 20:25
  guy.
• 20:26
  Yeah.
• 20:26
  So
• 20:27
  not
• 20:27
  to
• 20:27
  say
• 20:27
  that
• 20:28
  people
• 20:28
  who
• 20:28
  are
• 20:28
  less
• 20:29
  experienced
• 20:29
  don't
• 20:30
  deserve
• 20:30
  the
• 20:30
  opportunity.
• 20:31
  Absolutely.
• 20:32
  But
• 20:32
  you
• 20:32
  know,
• 20:32
  I
• 20:33
  mean,
• 20:33
  there's
• 20:33
  just.
• 20:33
  You
• 20:34
  have
• 20:34
  to
• 20:34
  do
• 20:34
  your
• 20:34
  due
• 20:34
  diligence.
• 20:35
  Yeah,
• 20:36
  yeah.
• 20:36
  And
• 20:36
  it's.
• 20:37
  And
• 20:37
  it's
• 20:37
  interesting,
• 20:37
  you
• 20:38
  know.
• 20:38
  Go
• 20:38
  ahead,
• 20:38
  Johnny,
• 20:39
  you're
• 20:39
  gonna
• 20:39
  say
• 20:39
  something.
• 20:40
  I
• 20:40
  was
• 20:40
  just
• 20:40
  gonna
• 20:40
  say,
• 20:41
  we'll
• 20:41
  say
• 20:41
  again,
• 20:42
  like,
• 20:42
  to
• 20:43
  back
• 20:43
  up,
• 20:43
  like,
• 20:43
  Eric
• 20:43
  and
• 20:44
  I
• 20:44
  talked
• 20:44
  about
• 20:44
  this,
• 20:45
  I
• 20:45
  don't
• 20:45
  know,
• 20:45
  a
• 20:46
  while
• 20:46
  back.
• 20:46
  And
• 20:47
  for
• 20:47
  me,
• 20:47
  like
• 20:47
  contracting
• 20:48
  honestly,
• 20:49
  I
• 20:49
  mean,
• 20:49
  yeah,
• 20:49
  I
• 20:50
  did
• 20:50
  it
• 20:50
  because
• 20:50
  I
• 20:50
  could
• 20:50
  make
• 20:50
  good
• 20:51
  money
• 20:51
  and
• 20:51
  then
• 20:51
  I
• 20:51
  could
• 20:51
  spend
• 20:52
  the
• 20:52
  rest
• 20:52
  of
• 20:52
  my
• 20:52
  time
• 20:52
  playing
• 20:53
  music.
• 20:53
  But.
• 20:54
  But
• 20:55
  I
• 20:55
  never
• 20:56
  just
• 20:56
  did
• 20:56
  a
• 20:57
  job
• 20:57
  for
• 20:57
  the
• 20:57
  money.
• 20:57
  I
• 20:58
  always.
• 20:58
  My
• 20:59
  priority
• 20:59
  was
• 20:59
  making
• 21:00
  people
• 21:00
  happy
• 21:00
  and
• 21:01
  watching
• 21:01
  somebody
• 21:01
  dance
• 21:01
  in
• 21:02
  their
• 21:02
  kitchen
• 21:02
  when
• 21:02
  it
• 21:02
  was
• 21:03
  done.
• 21:03
  Right.
• 21:03
  For
• 21:04
  more
• 21:04
  information
• 21:04
  about
• 21:05
  the
• 21:05
  show,
• 21:05
  head
• 21:06
  to
• 21:06
  our
• 21:06
  website
• 21:07
  around
• 21:07
  the
• 21:07
  house
• 21:07
  online.com
• 21:09
  Eric
• 21:09
  and
• 21:10
  John
• 21:10
  will
• 21:10
  be
• 21:10
  right
• 21:11
  back
• 21:11
  with
• 21:11
  more
• 21:11
  from
• 21:11
  designer
• 21:12
  Wendy
• 21:12
  Glacier
• 21:13
  after
• 21:14
  these
• 21:14
  important
• 21:14
  messages.
• 21:15
  Now
• 21:15
  let's
• 21:16
  catch
• 21:16
  a
• 21:16
  little
• 21:16
  bit
• 21:16
  of
• 21:16
  John
• 21:17
  and
• 21:17
  Eric
• 21:17
  here
• 21:18
  with
• 21:18
  the
• 21:18
  band
• 21:18
  Dudley
• 21:19
  with
• 21:19
  stories.
• 23:29
  Welcome
• 23:29
  back
• 23:29
  to
• 23:30
  the
• 23:30
  around
• 23:30
  the
• 23:30
  House
• 23:31
  show.
• 23:31
  For
• 23:32
  more
• 23:32
  information,
• 23:33
  head
• 23:33
  to
• 23:33
  aroundthehouse
• 23:34
  online.com
• 23:36
  Eric
• 23:36
  and
• 23:36
  John
• 23:37
  are
• 23:37
  in
• 23:37
  a
• 23:37
  great
• 23:37
  discussion
• 23:38
  of
• 23:38
  how
• 23:38
  to
• 23:38
  work
• 23:38
  with
• 23:39
  a
• 23:39
  designer
• 23:39
  and
• 23:39
  contractor
• 23:40
  on
• 23:40
  Your
• 23:41
  next
• 23:41
  project.
• 23:42
  Let's
• 23:42
  rejoin
• 23:43
  Wendy
• 23:44
  Glasester
• 23:44
  and
• 23:44
  dive
• 23:45
  deeper
• 23:45
  into
• 23:45
  this
• 23:45
  topic.
• 23:46
  You
• 23:46
  know
• 23:46
  what
• 23:46
  I
• 23:46
  mean?
• 23:46
  I
• 23:47
  just.
• 23:47
  I
• 23:47
  never.
• 23:48
  I
• 23:48
  slept
• 23:49
  good
• 23:49
  at
• 23:49
  night,
• 23:49
  and
• 23:49
  I
• 23:49
  never
• 23:49
  hacked
• 23:50
  anything
• 23:50
  together.
• 23:50
  I
• 23:51
  never
• 23:51
  left
• 23:51
  anybody
• 23:52
  going,
• 23:52
  what
• 23:52
  is.
• 23:53
  You
• 23:53
  said
• 23:53
  you
• 23:53
  were
• 23:53
  gonna
• 23:54
  paint
• 23:54
  it
• 23:54
  blue,
• 23:54
  and
• 23:55
  it's
• 23:55
  pink,
• 23:55
  you
• 23:55
  know,
• 23:56
  and
• 23:56
  there's
• 23:57
  a
• 23:57
  difference,
• 23:57
  and
• 23:57
  there's
• 23:57
  a
• 23:57
  lot
• 23:57
  of
• 23:58
  sharks
• 23:58
  out
• 23:58
  there.
• 23:58
  So,
• 23:59
  yeah,
• 23:59
  you
• 23:59
  do
• 23:59
  need
• 23:59
  to
• 23:59
  be
• 23:59
  cautious,
• 24:00
  for
• 24:00
  sure.
• 24:01
  Finding
• 24:01
  good
• 24:01
  people
• 24:01
  in
• 24:02
  any
• 24:02
  industry
• 24:02
  is
• 24:02
  always
• 24:03
  difficult.
• 24:03
  Yeah.
• 24:04
  And
• 24:04
  it's
• 24:04
  about
• 24:04
  the
• 24:04
  relationships.
• 24:05
  You
• 24:05
  know,
• 24:05
  it's.
• 24:06
  And
• 24:06
  again,
• 24:07
  and
• 24:07
  I
• 24:07
  always
• 24:07
  say
• 24:08
  this
• 24:08
  for
• 24:08
  the
• 24:08
  homeowners
• 24:09
  out
• 24:09
  there
• 24:09
  that
• 24:09
  are
• 24:10
  listening,
• 24:10
  and
• 24:11
  even
• 24:11
  for
• 24:11
  the
• 24:11
  designers
• 24:12
  and
• 24:12
  the
• 24:12
  contractors,
• 24:13
  when
• 24:13
  you're
• 24:13
  meeting,
• 24:14
  going
• 24:14
  through
• 24:14
  the
• 24:14
  budget
• 24:15
  side
• 24:15
  of
• 24:15
  things,
• 24:16
  this
• 24:16
  is
• 24:16
  the
• 24:17
  honeymoon
• 24:17
  period.
• 24:18
  This
• 24:18
  is
• 24:18
  the
• 24:18
  low
• 24:19
  stress.
• 24:20
  Everyone's
• 24:20
  generally
• 24:21
  getting
• 24:21
  along.
• 24:22
  The
• 24:22
  homeowners
• 24:23
  haven't
• 24:23
  had
• 24:24
  people
• 24:24
  in
• 24:24
  their
• 24:24
  house
• 24:24
  for
• 24:25
  45
• 24:25
  days,
• 24:26
  and
• 24:26
  they
• 24:26
  just
• 24:26
  want
• 24:26
  to
• 24:27
  have
• 24:27
  some
• 24:27
  days
• 24:27
  to
• 24:27
  themselves
• 24:28
  without
• 24:28
  people
• 24:29
  standing
• 24:29
  in
• 24:29
  their
• 24:29
  living
• 24:30
  room
• 24:30
  or
• 24:30
  kitchen.
• 24:31
  You
• 24:31
  know
• 24:31
  what
• 24:31
  I
• 24:31
  mean?
• 24:31
  And
• 24:32
  this
• 24:32
  is
• 24:33
  as
• 24:33
  good
• 24:33
  as
• 24:33
  it's
• 24:33
  going
• 24:33
  to
• 24:34
  get.
• 24:34
  Everybody's
• 24:35
  excited.
• 24:35
  Checks
• 24:36
  are
• 24:36
  coming
• 24:36
  in
• 24:36
  few
• 24:37
  weeks.
• 24:37
  You
• 24:37
  know,
• 24:38
  if
• 24:38
  that's
• 24:39
  not
• 24:39
  beautiful,
• 24:40
  there
• 24:41
  should
• 24:41
  be
• 24:41
  a
• 24:41
  pause
• 24:42
  to
• 24:42
  figure
• 24:42
  out
• 24:43
  what
• 24:43
  needs
• 24:43
  to
• 24:43
  be
• 24:43
  fixed
• 24:44
  or
• 24:44
  what
• 24:44
  needs
• 24:45
  to
• 24:45
  be
• 24:45
  changed
• 24:45
  before
• 24:46
  you
• 24:46
  get
• 24:46
  into
• 24:46
  the
• 24:46
  project.
• 24:47
  Because
• 24:47
  as
• 24:48
  a
• 24:48
  designer,
• 24:48
  there
• 24:49
  was
• 24:49
  probably
• 24:49
  a
• 24:50
  couple
• 24:50
  people
• 24:50
  a
• 24:50
  year
• 24:51
  that
• 24:51
  I
• 24:51
  made
• 24:51
  sure
• 24:51
  that
• 24:52
  I
• 24:52
  said
• 24:52
  no
• 24:52
  to,
• 24:53
  because
• 24:53
  I
• 24:53
  went.
• 24:54
  Me,
• 24:54
  personally,
• 24:55
  I
• 24:55
  am
• 24:55
  not
• 24:55
  going
• 24:56
  to
• 24:56
  mesh
• 24:56
  with
• 24:56
  them.
• 24:57
  Yeah.
• 24:58
  Because
• 24:58
  I
• 24:58
  can
• 24:58
  tell
• 24:59
  these
• 24:59
  aren't
• 24:59
  people
• 25:00
  I
• 25:00
  want
• 25:00
  to
• 25:00
  work
• 25:00
  with.
• 25:01
  It's
• 25:01
  going
• 25:01
  to
• 25:02
  be
• 25:02
  hard.
• 25:02
  And
• 25:02
  my
• 25:03
  personality
• 25:03
  type
• 25:04
  is
• 25:04
  definitely
• 25:05
  not
• 25:05
  going
• 25:05
  to
• 25:05
  work
• 25:05
  with
• 25:05
  theirs.
• 25:06
  Yeah.
• 25:06
  Yeah.
• 25:07
  You
• 25:07
  have
• 25:07
  to
• 25:07
  know
• 25:07
  when
• 25:08
  to
• 25:08
  say
• 25:08
  no.
• 25:08
  And
• 25:09
  it's
• 25:09
  difficult,
• 25:09
  especially
• 25:10
  if
• 25:10
  you
• 25:10
  need
• 25:10
  the
• 25:10
  job.
• 25:10
  Right.
• 25:11
  I
• 25:11
  mean,
• 25:11
  there's
• 25:11
  been
• 25:12
  times
• 25:12
  where
• 25:12
  I
• 25:12
  needed
• 25:13
  my
• 25:13
  sanity
• 25:13
  more
• 25:14
  than
• 25:14
  I
• 25:14
  needed
• 25:14
  the
• 25:15
  job,
• 25:15
  is
• 25:15
  what
• 25:15
  it
• 25:15
  came
• 25:16
  down
• 25:16
  to.
• 25:16
  And
• 25:17
  you
• 25:17
  brought
• 25:17
  something
• 25:18
  up
• 25:18
  earlier
• 25:18
  that
• 25:18
  made
• 25:18
  me
• 25:19
  think
• 25:19
  about,
• 25:19
  like,
• 25:20
  when
• 25:20
  you
• 25:20
  walk
• 25:20
  in
• 25:20
  that
• 25:21
  customer's
• 25:21
  home
• 25:22
  and
• 25:22
  they
• 25:23
  go,
• 25:23
  this
• 25:23
  is
• 25:24
  what
• 25:24
  happened
• 25:24
  last
• 25:24
  time.
• 25:25
  And
• 25:25
  it's
• 25:25
  this
• 25:25
  beautiful
• 25:26
  kitchen
• 25:26
  remodel.
• 25:27
  And
• 25:27
  they're
• 25:27
  like,
• 25:27
  it
• 25:27
  was
• 25:27
  a
• 25:28
  nightmare.
• 25:28
  You're
• 25:28
  like,
• 25:29
  okay,
• 25:29
  that
• 25:29
  was.
• 25:30
  If
• 25:31
  that's
• 25:31
  an
• 25:31
  out
• 25:31
  there,
• 25:32
  I'm
• 25:32
  out.
• 25:33
  Because
• 25:33
  I
• 25:33
  don't
• 25:34
  know
• 25:34
  what
• 25:34
  you're
• 25:34
  expecting,
• 25:35
  Queen
• 25:35
  of
• 25:35
  England,
• 25:36
  but
• 25:36
  you're
• 25:37
  not.
• 25:37
  You're
• 25:37
  not
• 25:37
  my
• 25:37
  cup
• 25:38
  of
• 25:38
  tea.
• 25:39
  Yeah.
• 25:39
  I
• 25:40
  think
• 25:40
  what
• 25:40
  I've
• 25:40
  learned,
• 25:41
  too,
• 25:41
  is
• 25:41
  just
• 25:42
  every
• 25:42
  really
• 25:43
  great
• 25:43
  GC
• 25:44
  has
• 25:45
  his
• 25:45
  or
• 25:45
  her
• 25:45
  own
• 25:45
  team
• 25:46
  that
• 25:47
  has
• 25:47
  been
• 25:47
  through
• 25:48
  the
• 25:48
  fire
• 25:48
  with
• 25:48
  them,
• 25:49
  and
• 25:49
  they've
• 25:49
  proven
• 25:50
  themselves
• 25:50
  the
• 25:50
  subs
• 25:51
  over
• 25:52
  a
• 25:52
  period
• 25:52
  of
• 25:52
  years.
• 25:53
  And
• 25:53
  so,
• 25:54
  like,
• 25:54
  when
• 25:54
  my
• 25:55
  team
• 25:55
  and
• 25:55
  I
• 25:55
  are
• 25:55
  specifying
• 25:56
  material
• 25:57
  or
• 25:57
  we're
• 25:57
  putting
• 25:57
  together
• 25:58
  finish
• 25:58
  sheets
• 25:59
  or
• 25:59
  whatever,
• 26:00
  it's
• 26:00
  really,
• 26:01
  really
• 26:01
  important
• 26:01
  to
• 26:01
  me,
• 26:02
  if
• 26:02
  it's
• 26:02
  my
• 26:03
  first
• 26:03
  time
• 26:03
  working
• 26:03
  with
• 26:03
  that
• 26:04
  contractor,
• 26:04
  to
• 26:05
  say,
• 26:05
  okay,
• 26:05
  well,
• 26:06
  I
• 26:06
  really
• 26:06
  want
• 26:06
  to
• 26:06
  make
• 26:07
  your
• 26:07
  subs
• 26:07
  happy.
• 26:08
  I
• 26:08
  want
• 26:08
  to
• 26:08
  make
• 26:08
  this
• 26:09
  as
• 26:09
  easy
• 26:09
  for
• 26:09
  them
• 26:09
  as
• 26:10
  I
• 26:10
  can.
• 26:10
  So,
• 26:11
  for
• 26:11
  example,
• 26:11
  your
• 26:12
  tile
• 26:12
  guy,
• 26:13
  can
• 26:13
  you
• 26:13
  tell
• 26:13
  me
• 26:13
  what
• 26:13
  kind
• 26:14
  of
• 26:14
  grout
• 26:14
  he
• 26:14
  likes?
• 26:15
  You
• 26:15
  should
• 26:15
  see
• 26:16
  the
• 26:16
  faces
• 26:17
  on
• 26:17
  these.
• 26:17
  They're
• 26:18
  like,
• 26:18
  what?
• 26:18
  And
• 26:19
  I
• 26:19
  said,
• 26:19
  well,
• 26:19
  every
• 26:20
  tile
• 26:20
  guy
• 26:21
  likes
• 26:21
  his
• 26:21
  own
• 26:21
  grout.
• 26:22
  And
• 26:22
  I
• 26:22
  don't
• 26:22
  want
• 26:22
  to
• 26:22
  specify
• 26:23
  a
• 26:23
  brand
• 26:23
  he
• 26:23
  doesn't
• 26:24
  like.
• 26:24
  And
• 26:24
  I've
• 26:25
  done
• 26:25
  that,
• 26:25
  like,
• 26:25
  for
• 26:25
  projects
• 26:26
  across
• 26:26
  the
• 26:26
  country.
• 26:27
  And
• 26:27
  the
• 26:27
  guys
• 26:27
  are
• 26:27
  like,
• 26:28
  what
• 26:28
  did
• 26:28
  she
• 26:28
  just
• 26:28
  say?
• 26:29
  But
• 26:30
  it's
• 26:30
  important
• 26:30
  because
• 26:31
  if
• 26:31
  they
• 26:31
  like
• 26:32
  a
• 26:32
  certain
• 26:32
  grout,
• 26:32
  then
• 26:33
  gosh
• 26:33
  darn,
• 26:33
  specify
• 26:34
  that
• 26:34
  kind
• 26:34
  of
• 26:35
  grout.
• 26:35
  Or
• 26:36
  if
• 26:36
  you
• 26:36
  can
• 26:37
  be
• 26:37
  helpful
• 26:37
  in
• 26:37
  any
• 26:37
  way.
• 26:38
  Like,
• 26:38
  we're
• 26:38
  doing
• 26:38
  a
• 26:39
  project
• 26:39
  in
• 26:40
  Maryland,
• 26:42
  so
• 26:42
  the
• 26:42
  paint
• 26:43
  brand
• 26:44
  availability
• 26:44
  is
• 26:45
  different
• 26:45
  there,
• 26:45
  obviously,
• 26:46
  than
• 26:46
  it
• 26:46
  is
• 26:46
  in
• 26:47
  California.
• 26:48
  So
• 26:48
  I
• 26:48
  say,
• 26:48
  okay,
• 26:49
  well,
• 26:49
  what
• 26:49
  is
• 26:49
  your
• 26:50
  preferred
• 26:51
  paint
• 26:51
  brand?
• 26:52
  So
• 26:52
  I
• 26:52
  can
• 26:52
  get
• 26:53
  the
• 26:53
  deck
• 26:53
  so
• 26:54
  I
• 26:54
  can
• 26:54
  specify
• 26:55
  from
• 26:55
  that.
• 26:55
  Because
• 26:55
  I
• 26:55
  don't
• 26:56
  want
• 26:56
  to
• 26:56
  make
• 26:56
  it
• 26:56
  hard
• 26:56
  on
• 26:56
  your
• 26:56
  painter.
• 26:57
  Yeah.
• 26:57
  And
• 26:58
  does
• 26:58
  your
• 26:58
  painter
• 26:58
  like,
• 26:58
  this
• 26:59
  kind
• 26:59
  or
• 26:59
  this
• 26:59
  kind,
• 27:00
  or
• 27:00
  does
• 27:00
  he
• 27:00
  want
• 27:00
  to
• 27:00
  talk?
• 27:01
  And,
• 27:01
  I
• 27:02
  mean,
• 27:02
  it's
• 27:02
  just
• 27:02
  about
• 27:03
  how
• 27:03
  do
• 27:03
  you
• 27:03
  all
• 27:03
  work
• 27:04
  together
• 27:04
  for
• 27:04
  the
• 27:04
  very
• 27:05
  best
• 27:05
  outcome
• 27:06
  for
• 27:06
  your
• 27:06
  client?
• 27:06
  It's
• 27:07
  not
• 27:07
  about,
• 27:08
  I
• 27:08
  get
• 27:08
  a
• 27:08
  deal
• 27:09
  on
• 27:09
  this
• 27:09
  tile
• 27:10
  if
• 27:10
  I
• 27:10
  sell
• 27:10
  it,
• 27:10
  and
• 27:11
  I'm
• 27:11
  going
• 27:11
  to
• 27:11
  ship
• 27:11
  it
• 27:11
  across
• 27:11
  the
• 27:12
  country
• 27:12
  at
• 27:12
  a
• 27:12
  ridiculous
• 27:13
  cost
• 27:13
  to
• 27:13
  the
• 27:14
  client
• 27:14
  because
• 27:14
  I
• 27:14
  want
• 27:14
  my
• 27:15
  percentage
• 27:15
  as
• 27:15
  a
• 27:15
  designer.
• 27:16
  I
• 27:16
  don't
• 27:16
  even
• 27:17
  do
• 27:17
  that
• 27:17
  anymore.
• 27:17
  The
• 27:17
  tile
• 27:18
  guy
• 27:18
  buys
• 27:18
  the
• 27:18
  tile.
• 27:19
  The
• 27:19
  slab
• 27:19
  guy
• 27:20
  buys
• 27:20
  the
• 27:20
  slab.
• 27:21
  If
• 27:21
  you
• 27:21
  guys
• 27:22
  are
• 27:22
  owning
• 27:22
  those
• 27:23
  parts
• 27:23
  of
• 27:23
  this
• 27:24
  work,
• 27:24
  then
• 27:25
  own
• 27:25
  it.
• 27:26
  Like,
• 27:26
  I
• 27:26
  don't
• 27:26
  want
• 27:26
  to
• 27:26
  get
• 27:27
  in
• 27:27
  your
• 27:27
  way.
• 27:27
  I
• 27:27
  don't
• 27:28
  want
• 27:28
  to
• 27:28
  ask
• 27:28
  you
• 27:28
  to
• 27:28
  do
• 27:28
  something
• 27:29
  you're
• 27:29
  not
• 27:29
  comfortable
• 27:29
  with,
• 27:30
  because
• 27:30
  that
• 27:30
  is
• 27:31
  to
• 27:31
  the
• 27:31
  detriment
• 27:31
  of
• 27:32
  the
• 27:32
  project
• 27:32
  to
• 27:32
  the
• 27:33
  client,
• 27:33
  to
• 27:33
  the
• 27:34
  vision
• 27:34
  of
• 27:34
  the
• 27:34
  architect.
• 27:35
  I
• 27:35
  mean,
• 27:35
  it's
• 27:36
  okay
• 27:36
  for
• 27:36
  everybody
• 27:36
  to
• 27:37
  do
• 27:37
  well.
• 27:37
  A
• 27:37
  rising
• 27:38
  tide
• 27:38
  lifts
• 27:38
  all
• 27:39
  boats.
• 27:39
  But
• 27:39
  you
• 27:40
  can
• 27:40
  tell
• 27:40
  I
• 27:40
  really
• 27:40
  got
• 27:40
  on
• 27:41
  a
• 27:41
  soapbox
• 27:41
  about
• 27:41
  this
• 27:42
  because
• 27:42
  it's
• 27:42
  like,
• 27:43
  what
• 27:43
  tiny
• 27:44
  little
• 27:44
  you,
• 27:45
  Oh,
• 27:45
  I
• 27:45
  have
• 27:45
  to
• 27:45
  make
• 27:45
  my
• 27:46
  30%
• 27:46
  so
• 27:47
  that
• 27:47
  I
• 27:47
  can
• 27:47
  make
• 27:47
  everybody's
• 27:48
  life
• 27:48
  a
• 27:48
  living
• 27:48
  hell.
• 27:49
  No.
• 27:50
  And
• 27:50
  here's
• 27:50
  the
• 27:50
  thing
• 27:51
  what
• 27:51
  designers
• 27:52
  don't
• 27:52
  realize,
• 27:52
  and
• 27:53
  you
• 27:53
  and
• 27:53
  I
• 27:53
  are
• 27:53
  on
• 27:53
  100%
• 27:54
  the
• 27:55
  same
• 27:55
  page
• 27:55
  here,
• 27:56
  the
• 27:56
  problem
• 27:56
  that
• 27:56
  the
• 27:56
  design
• 27:57
  community
• 27:57
  does
• 27:58
  miss
• 27:58
  with
• 27:58
  this,
• 27:58
  and
• 27:59
  I'm
• 27:59
  going
• 27:59
  to
• 27:59
  give
• 27:59
  them
• 27:59
  a
• 27:59
  hard
• 27:59
  time
• 28:00
  on
• 28:00
  this
• 28:00
  one,
• 28:00
  is
• 28:01
  that
• 28:01
  they
• 28:01
  miss
• 28:01
  that
• 28:01
  if
• 28:02
  you're
• 28:02
  going
• 28:02
  to
• 28:02
  mark
• 28:02
  that
• 28:02
  up
• 28:03
  30%.
• 28:03
  Now
• 28:04
  you
• 28:04
  own
• 28:04
  it.
• 28:04
  That's
• 28:05
  your
• 28:05
  product.
• 28:05
  That's
• 28:05
  your
• 28:05
  liability
• 28:07
  forever.
• 28:08
  And
• 28:08
  why
• 28:08
  would
• 28:09
  you
• 28:09
  do
• 28:09
  that?
• 28:10
  Why
• 28:10
  would
• 28:10
  you
• 28:11
  do
• 28:11
  that?
• 28:11
  And
• 28:12
  why
• 28:13
  charge
• 28:13
  what
• 28:14
  you're
• 28:14
  going
• 28:14
  to
• 28:14
  charge?
• 28:15
  Charge
• 28:15
  for
• 28:15
  your
• 28:15
  labor.
• 28:16
  You're
• 28:16
  not
• 28:16
  the
• 28:17
  architect.
• 28:17
  If
• 28:18
  the
• 28:18
  architects
• 28:18
  want
• 28:18
  to
• 28:19
  do
• 28:19
  that,
• 28:19
  knock
• 28:19
  yourself
• 28:20
  out.
• 28:20
  You
• 28:21
  do
• 28:21
  that,
• 28:21
  that's
• 28:22
  your
• 28:22
  liability.
• 28:22
  And
• 28:23
  the
• 28:23
  architects
• 28:23
  have
• 28:24
  a
• 28:24
  way
• 28:24
  different
• 28:24
  insurance
• 28:25
  policy
• 28:25
  than
• 28:26
  many
• 28:26
  of
• 28:26
  the
• 28:26
  designers
• 28:27
  do.
• 28:28
  You
• 28:28
  know,
• 28:28
  their
• 28:28
  errors
• 28:29
  and
• 28:29
  emissions
• 28:30
  insurance
• 28:30
  usually
• 28:31
  is
• 28:31
  millions
• 28:32
  to
• 28:32
  tens
• 28:32
  of
• 28:32
  millions
• 28:33
  of
• 28:33
  dollars.
• 28:33
  And
• 28:34
  they'll
• 28:34
  have
• 28:34
  somebody
• 28:35
  fight
• 28:35
  for
• 28:35
  them
• 28:35
  when
• 28:36
  they
• 28:36
  get
• 28:36
  sued.
• 28:36
  But
• 28:37
  let's
• 28:37
  be
• 28:37
  honest,
• 28:38
  that's
• 28:38
  how
• 28:39
  that
• 28:39
  works.
• 28:39
  And
• 28:39
  so
• 28:40
  I've
• 28:40
  always
• 28:40
  done
• 28:40
  that
• 28:40
  for.
• 28:41
  Geez.
• 28:41
  For
• 28:42
  25
• 28:42
  years,
• 28:43
  I've
• 28:43
  gone,
• 28:43
  man,
• 28:44
  I
• 28:44
  don't
• 28:44
  want
• 28:44
  to
• 28:44
  be
• 28:45
  on
• 28:45
  call.
• 28:46
  When
• 28:46
  I
• 28:46
  bought
• 28:46
  the
• 28:46
  plumbing
• 28:47
  fixture.
• 28:47
  And
• 28:47
  the
• 28:47
  plumber's
• 28:48
  calling
• 28:48
  me
• 28:48
  up
• 28:48
  going,
• 28:49
  hey,
• 28:49
  they
• 28:49
  gave
• 28:49
  me
• 28:50
  the
• 28:50
  wrong
• 28:50
  discussion
• 28:50
  ring.
• 28:51
  Can
• 28:51
  you
• 28:51
  drive?
• 28:52
  Stop.
• 28:52
  Can
• 28:52
  you
• 28:52
  get
• 28:53
  out
• 28:53
  of
• 28:53
  your
• 28:53
  meeting
• 28:53
  and
• 28:53
  go
• 28:53
  get
• 28:54
  it?
• 28:54
  Yeah.
• 28:55
  No,
• 28:55
  no,
• 28:56
  I
• 28:56
  want
• 28:56
  the
• 28:56
  plumber
• 28:56
  to
• 28:57
  do
• 28:57
  that.
• 28:57
  I
• 28:57
  don't
• 28:57
  want
• 28:57
  anything
• 28:58
  to
• 28:58
  do
• 28:58
  with
• 28:58
  that.
• 28:59
  I
• 28:59
  want
• 28:59
  to
• 28:59
  say
• 28:59
  we
• 29:00
  are
• 29:00
  using
• 29:00
  this
• 29:01
  fixture,
• 29:01
  this
• 29:02
  stuff,
• 29:02
  and
• 29:02
  you
• 29:03
  guys
• 29:03
  take
• 29:03
  care
• 29:03
  of
• 29:04
  it.
• 29:04
  And
• 29:04
  so
• 29:05
  who
• 29:05
  warranties
• 29:05
  it?
• 29:06
  The
• 29:06
  plumber?
• 29:07
  Not
• 29:07
  me.
• 29:07
  Yeah.
• 29:08
  I
• 29:08
  even
• 29:08
  will
• 29:08
  say,
• 29:08
  you
• 29:09
  guys
• 29:09
  are
• 29:09
  making
• 29:09
  this
• 29:09
  really
• 29:10
  difficult
• 29:10
  to
• 29:10
  be,
• 29:11
  like,
• 29:11
  contrary
• 29:12
  contractor.
• 29:13
  Yeah.
• 29:14
  Because,
• 29:14
  like.
• 29:15
  And
• 29:15
  I'm
• 29:15
  just
• 29:15
  thinking
• 29:15
  about,
• 29:16
  you
• 29:16
  know,
• 29:16
  you
• 29:16
  considering
• 29:17
  what
• 29:17
  type
• 29:17
  of
• 29:17
  grout
• 29:18
  or
• 29:18
  what
• 29:18
  type
• 29:18
  of
• 29:18
  paint
• 29:18
  and
• 29:19
  legit
• 29:20
  asking
• 29:20
  the
• 29:20
  GC
• 29:21
  and
• 29:21
  Eric
• 29:21
  was
• 29:22
  always
• 29:22
  the
• 29:22
  same
• 29:22
  way.
• 29:22
  That's
• 29:23
  why
• 29:23
  we
• 29:23
  did
• 29:24
  so
• 29:24
  well
• 29:24
  together.
• 29:24
  And
• 29:25
  our
• 29:25
  projects
• 29:25
  came
• 29:25
  out
• 29:25
  amazing
• 29:26
  because
• 29:26
  we
• 29:26
  cared
• 29:27
  about
• 29:27
  each
• 29:27
  other.
• 29:28
  Like,
• 29:29
  what
• 29:29
  do
• 29:29
  you
• 29:29
  think
• 29:29
  about
• 29:29
  this?
• 29:30
  I
• 29:30
  know
• 29:30
  you
• 29:30
  hate
• 29:31
  dealing
• 29:31
  with
• 29:31
  this,
• 29:31
  so
• 29:32
  I
• 29:32
  thought
• 29:32
  maybe
• 29:32
  we
• 29:32
  could
• 29:33
  do
• 29:33
  this.
• 29:33
  Like,
• 29:33
  that
• 29:34
  makes
• 29:34
  a
• 29:34
  team,
• 29:34
  that
• 29:35
  makes
• 29:35
  Harmony,
• 29:35
  and
• 29:35
  that
• 29:36
  makes
• 29:36
  a
• 29:36
  beautiful
• 29:36
  product,
• 29:37
  and
• 29:37
  that
• 29:37
  makes
• 29:37
  a
• 29:37
  happy
• 29:37
  customer,
• 29:38
  and
• 29:38
  that
• 29:38
  takes
• 29:39
  us
• 29:39
  all
• 29:39
  to
• 29:39
  Maui
• 29:39
  for.
• 29:39
  Vacation
• 29:40
  or
• 29:40
  to
• 29:40
  work
• 29:41
  because
• 29:41
  they
• 29:41
  need
• 29:41
  a
• 29:41
  lot
• 29:42
  of
• 29:42
  help.
• 29:44
  Well,
• 29:44
  this
• 29:44
  came
• 29:44
  up.
• 29:44
  It
• 29:45
  was
• 29:45
  weird.
• 29:45
  Today
• 29:45
  it
• 29:46
  came
• 29:46
  up
• 29:46
  for
• 29:46
  me.
• 29:46
  I
• 29:47
  had
• 29:47
  a
• 29:47
  client
• 29:47
  who
• 29:48
  she
• 29:48
  hired
• 29:49
  a
• 29:49
  contractor.
• 29:50
  She
• 29:50
  had
• 29:50
  not
• 29:50
  worked
• 29:50
  with
• 29:51
  him
• 29:51
  before.
• 29:51
  Architect,
• 29:52
  had
• 29:52
  not
• 29:52
  worked
• 29:52
  with
• 29:53
  him
• 29:53
  before.
• 29:53
  And
• 29:53
  me
• 29:53
  not
• 29:54
  worked
• 29:54
  with
• 29:54
  me
• 29:54
  before.
• 29:55
  And
• 29:56
  she's
• 29:56
  very
• 29:57
  much
• 29:58
  in
• 29:58
  charge
• 29:58
  of
• 29:58
  her
• 29:59
  life.
• 29:59
  And
• 30:00
  if
• 30:00
  she
• 30:00
  doesn't
• 30:00
  get
• 30:01
  answers
• 30:01
  when
• 30:01
  she
• 30:01
  wants
• 30:02
  them,
• 30:02
  she
• 30:02
  will
• 30:02
  go
• 30:02
  and
• 30:03
  find
• 30:03
  or
• 30:03
  get
• 30:04
  whomever
• 30:04
  or
• 30:05
  whatever
• 30:05
  she
• 30:05
  feels
• 30:06
  like
• 30:06
  she
• 30:06
  needs
• 30:06
  to
• 30:06
  get
• 30:07
  to
• 30:07
  get
• 30:07
  the
• 30:07
  answer.
• 30:09
  You
• 30:09
  are
• 30:09
  so
• 30:09
  polite.
• 30:10
  What's
• 30:10
  that?
• 30:11
  You
• 30:11
  may
• 30:12
  be
• 30:12
  one
• 30:12
  of
• 30:12
  the
• 30:12
  most
• 30:12
  polite
• 30:13
  people
• 30:13
  I've
• 30:13
  ever
• 30:13
  met.
• 30:14
  After
• 30:14
  I
• 30:14
  retire,
• 30:15
  I'm
• 30:15
  going
• 30:15
  to
• 30:15
  work
• 30:15
  for
• 30:15
  the
• 30:15
  UN
• 30:16
  But
• 30:17
  I
• 30:17
  think
• 30:17
  what
• 30:18
  has
• 30:18
  not
• 30:18
  been
• 30:18
  explained
• 30:19
  and
• 30:19
  I
• 30:19
  get
• 30:19
  to
• 30:19
  see
• 30:19
  her
• 30:20
  tomorrow
• 30:20
  and
• 30:20
  I'm
• 30:20
  really
• 30:21
  hoping
• 30:21
  that
• 30:21
  I
• 30:22
  can
• 30:22
  be
• 30:22
  helpful
• 30:23
  is
• 30:23
  you've
• 30:24
  hired
• 30:25
  this
• 30:25
  very
• 30:26
  reputable
• 30:27
  general
• 30:27
  contractor
• 30:28
  to
• 30:29
  run
• 30:29
  your
• 30:29
  job
• 30:30
  and
• 30:31
  there
• 30:31
  is
• 30:31
  like
• 30:32
  an
• 30:32
  unspoken
• 30:33
  understanding
• 30:34
  that
• 30:34
  he
• 30:35
  will
• 30:35
  work
• 30:35
  for
• 30:35
  your
• 30:36
  highest
• 30:36
  and
• 30:36
  best
• 30:37
  good
• 30:37
  because
• 30:38
  you
• 30:38
  were
• 30:38
  referred
• 30:38
  by
• 30:39
  multiple
• 30:39
  people
• 30:40
  on
• 30:40
  many
• 30:41
  levels
• 30:41
  of,
• 30:42
  you
• 30:42
  know,
• 30:42
  your
• 30:42
  social
• 30:43
  network
• 30:44
  and
• 30:45
  to
• 30:45
  just
• 30:46
  take
• 30:46
  something
• 30:46
  out
• 30:47
  from
• 30:47
  under
• 30:47
  him
• 30:48
  even
• 30:48
  though
• 30:49
  that
• 30:49
  person
• 30:50
  works
• 30:50
  with
• 30:50
  him
• 30:50
  on
• 30:51
  the
• 30:51
  regular
• 30:51
  because
• 30:51
  you
• 30:52
  didn't
• 30:52
  get
• 30:52
  the
• 30:52
  phone
• 30:52
  number
• 30:53
  fast
• 30:53
  enough
• 30:53
  or
• 30:54
  that's
• 30:54
  how
• 30:54
  you.
• 30:54
  I
• 30:55
  just
• 30:55
  don't
• 30:55
  think.
• 30:56
  But
• 30:56
  I
• 30:56
  don't
• 30:56
  think
• 30:56
  she.
• 30:57
  I
• 30:57
  don't
• 30:57
  think
• 30:57
  that
• 30:57
  this
• 30:58
  client
• 30:58
  understands.
• 30:59
  I
• 31:00
  think
• 31:00
  if
• 31:00
  this
• 31:00
  client
• 31:00
  understood,
• 31:02
  it
• 31:02
  wouldn't
• 31:02
  maybe
• 31:03
  be
• 31:03
  like
• 31:03
  this
• 31:03
  because
• 31:04
  I
• 31:04
  don't
• 31:04
  think
• 31:05
  anyone
• 31:05
  would
• 31:05
  intentionally
• 31:07
  put
• 31:07
  someone
• 31:07
  in
• 31:07
  that
• 31:08
  spot.
• 31:08
  And
• 31:08
  that's
• 31:08
  what
• 31:08
  I'm
• 31:09
  going
• 31:09
  to
• 31:09
  hopefully
• 31:09
  try
• 31:09
  to
• 31:10
  explain
• 31:10
  tomorrow
• 31:11
  is
• 31:11
  just
• 31:11
  that
• 31:11
  the
• 31:12
  great
• 31:12
  benefit
• 31:12
  of
• 31:13
  an
• 31:13
  incredible
• 31:13
  GC
• 31:14
  is
• 31:15
  one
• 31:16
  extremely
• 31:17
  experienced.
• 31:17
  Two
• 31:18
  there's
• 31:19
  nothing
• 31:19
  new
• 31:19
  under
• 31:19
  the
• 31:20
  sun
• 31:20
  for
• 31:20
  this
• 31:20
  person
• 31:20
  and
• 31:21
  if
• 31:21
  there
• 31:21
  is,
• 31:21
  it's
• 31:21
  exciting
• 31:22
  because
• 31:22
  it's
• 31:22
  some
• 31:22
  new
• 31:23
  skill
• 31:23
  to
• 31:23
  learn.
• 31:24
  Four
• 31:25
  proven
• 31:25
  team
• 31:27
  rock
• 31:27
  solid
• 31:27
  will
• 31:28
  show
• 31:28
  up
• 31:28
  no
• 31:29
  matter
• 31:29
  what.
• 31:30
  You're
• 31:30
  not
• 31:30
  a
• 31:30
  one
• 31:31
  and
• 31:31
  done
• 31:31
  because
• 31:32
  you
• 31:32
  have
• 31:32
  this
• 31:32
  GC
• 31:33
  who's
• 31:33
  running
• 31:33
  your
• 31:34
  job
• 31:34
  where
• 31:34
  I
• 31:35
  have
• 31:35
  worked
• 31:35
  on
• 31:35
  several
• 31:36
  projects
• 31:36
  where
• 31:37
  the
• 31:37
  client
• 31:37
  wanted
• 31:38
  to
• 31:38
  be
• 31:38
  their
• 31:38
  own
• 31:38
  gc.
• 31:39
  Bring
• 31:40
  this
• 31:40
  up,
• 31:40
  Wendy.
• 31:40
  Perfect
• 31:41
  segue,
• 31:41
  by
• 31:41
  the
• 31:41
  way.
• 31:42
  Yes.
• 31:42
  And
• 31:42
  I
• 31:42
  just,
• 31:43
  I've
• 31:43
  tried
• 31:43
  to
• 31:43
  say
• 31:44
  from
• 31:44
  the
• 31:44
  beginning
• 31:45
  in
• 31:45
  a
• 31:45
  kind
• 31:46
  way,
• 31:46
  you
• 31:47
  know,
• 31:47
  I
• 31:47
  understand
• 31:48
  you
• 31:48
  want
• 31:48
  to
• 31:48
  save
• 31:49
  money.
• 31:49
  It's
• 31:50
  just
• 31:50
  that
• 31:50
  I
• 31:50
  don't
• 31:50
  think
• 31:51
  in
• 31:51
  the
• 31:51
  long
• 31:51
  run
• 31:52
  that
• 31:52
  will
• 31:52
  be
• 31:52
  what
• 31:53
  happens
• 31:53
  because
• 31:54
  you
• 31:54
  are
• 31:54
  actually
• 31:55
  a
• 31:55
  one
• 31:55
  and
• 31:56
  done
• 31:56
  to
• 31:56
  everyone.
• 31:58
  And
• 31:58
  I
• 31:58
  can't
• 31:58
  trade
• 31:59
  on
• 31:59
  the
• 31:59
  professional
• 32:00
  relationships
• 32:00
  I
• 32:01
  have
• 32:01
  for
• 32:02
  you
• 32:03
  because
• 32:04
  I
• 32:04
  don't
• 32:05
  know
• 32:05
  how
• 32:05
  you
• 32:05
  run
• 32:05
  a
• 32:05
  job.
• 32:06
  And
• 32:06
  I
• 32:06
  can't
• 32:07
  offer
• 32:07
  up
• 32:07
  all
• 32:08
  the
• 32:08
  people
• 32:08
  I
• 32:08
  love
• 32:08
  and
• 32:09
  trust
• 32:09
  on
• 32:09
  a
• 32:09
  silver
• 32:09
  platter
• 32:10
  to
• 32:10
  you
• 32:11
  when
• 32:11
  I
• 32:11
  don't
• 32:12
  know
• 32:12
  what
• 32:13
  you're
• 32:13
  going
• 32:13
  to
• 32:13
  do.
• 32:13
  And
• 32:13
  you
• 32:14
  don't
• 32:14
  have
• 32:14
  the
• 32:14
  answers
• 32:15
  because
• 32:15
  you're
• 32:15
  not
• 32:15
  a
• 32:16
  gc.
• 32:16
  You
• 32:16
  don't
• 32:17
  know
• 32:17
  how
• 32:17
  to
• 32:17
  work
• 32:17
  that
• 32:18
  drain
• 32:18
  on
• 32:18
  that
• 32:19
  balcony
• 32:20
  that
• 32:20
  was
• 32:20
  never
• 32:20
  in
• 32:21
  the
• 32:21
  plan
• 32:21
  that
• 32:21
  you
• 32:21
  added
• 32:22
  at
• 32:22
  the
• 32:22
  last
• 32:22
  second
• 32:22
  that
• 32:23
  you're
• 32:23
  hoping
• 32:23
  you're
• 32:23
  not
• 32:23
  going
• 32:23
  to
• 32:23
  get
• 32:24
  red
• 32:24
  tagged
• 32:24
  for
• 32:25
  properly
• 32:26
  off
• 32:26
  of
• 32:26
  a
• 32:27
  flat
• 32:27
  roof
• 32:27
  down
• 32:28
  to
• 32:28
  the
• 32:28
  first
• 32:28
  floor.
• 32:29
  You
• 32:29
  don't
• 32:29
  know
• 32:30
  how
• 32:30
  to
• 32:31
  handle
• 32:31
  this
• 32:31
  H
• 32:32
  Vac
• 32:32
  problem
• 32:33
  because
• 32:33
  you've
• 32:33
  actually
• 32:33
  not
• 32:34
  heard
• 32:34
  of
• 32:34
  the
• 32:34
  H
• 32:34
  Vac
• 32:35
  system
• 32:36
  that
• 32:36
  just
• 32:36
  is
• 32:36
  like
• 32:36
  flush
• 32:37
  with
• 32:37
  the
• 32:37
  ceiling.
• 32:38
  Instead
• 32:38
  you're
• 32:38
  used
• 32:38
  to
• 32:38
  the
• 32:39
  big
• 32:39
  chunky
• 32:39
  one
• 32:39
  on
• 32:39
  the
• 32:40
  side.
• 32:40
  You
• 32:41
  know,
• 32:41
  I
• 32:41
  mean
• 32:41
  I
• 32:41
  and
• 32:42
  I'm
• 32:42
  just
• 32:43
  a
• 32:43
  designer.
• 32:44
  I
• 32:44
  mean,
• 32:44
  I,
• 32:44
  I
• 32:45
  am
• 32:45
  solidly
• 32:45
  in
• 32:45
  my
• 32:46
  lane.
• 32:46
  But
• 32:46
  Wendy,
• 32:47
  and
• 32:47
  that's
• 32:47
  the
• 32:47
  thing,
• 32:47
  you
• 32:48
  know,
• 32:48
  you
• 32:48
  have
• 32:48
  the
• 32:48
  experience.
• 32:49
  Look
• 32:49
  at
• 32:49
  this.
• 32:50
  And
• 32:50
  I,
• 32:50
  I
• 32:51
  talk
• 32:51
  about
• 32:51
  this
• 32:51
  in
• 32:51
  the
• 32:52
  show
• 32:52
  every
• 32:52
  year
• 32:53
  because
• 32:53
  the
• 32:54
  homeowner's
• 32:54
  like,
• 32:54
  oh,
• 32:54
  I
• 32:55
  can
• 32:55
  do
• 32:55
  that.
• 32:55
  It's
• 32:55
  just
• 32:55
  making
• 32:56
  phone
• 32:56
  calls.
• 32:56
  No,
• 32:57
  it's
• 32:57
  agonizing.
• 32:58
  Stop.
• 32:58
  Being
• 32:59
  a
• 32:59
  good
• 32:59
  GC
• 32:59
  is
• 32:59
  a
• 33:00
  full
• 33:00
  time
• 33:00
  job.
• 33:00
  So
• 33:00
  you're
• 33:01
  not
• 33:01
  working.
• 33:01
  Check
• 33:02
  one.
• 33:02
  But
• 33:02
  you
• 33:03
  are.
• 33:03
  Okay.
• 33:03
  Can
• 33:03
  you
• 33:04
  get
• 33:04
  out
• 33:04
  of
• 33:04
  your
• 33:04
  meeting
• 33:04
  to
• 33:05
  manage
• 33:05
  people?
• 33:06
  For
• 33:06
  more
• 33:06
  information
• 33:06
  about
• 33:07
  the
• 33:07
  show,
• 33:07
  head
• 33:08
  to
• 33:08
  our
• 33:08
  website,
• 33:09
  around
• 33:09
  the
• 33:09
  house
• 33:10
  online.com
• 33:11
  Eric
• 33:12
  and
• 33:12
  John
• 33:12
  will
• 33:13
  be
• 33:13
  right
• 33:13
  back
• 33:13
  with
• 33:13
  more
• 33:14
  from
• 33:14
  designer
• 33:14
  Wendy
• 33:15
  Glacier
• 33:15
  after
• 33:16
  these
• 33:16
  important
• 33:16
  messages.
• 35:08
  Welcome
• 35:09
  back
• 35:09
  to
• 35:09
  the
• 35:09
  around
• 35:09
  the
• 35:10
  House
• 35:10
  show.
• 35:10
  Let's
• 35:11
  get
• 35:11
  back
• 35:11
  to
• 35:11
  the
• 35:11
  conversation
• 35:12
  with
• 35:12
  Wendy
• 35:13
  Glacier
• 35:13
  about
• 35:14
  her
• 35:14
  secrets
• 35:14
  of
• 35:14
  making
• 35:15
  sure
• 35:15
  that
• 35:15
  designer
• 35:16
  and
• 35:16
  contractor
• 35:17
  are
• 35:17
  working
• 35:18
  well
• 35:18
  together
• 35:18
  on
• 35:19
  your
• 35:19
  next
• 35:19
  project.
• 35:19
  The
• 35:20
  thing.
• 35:20
  I'm
• 35:20
  gonna
• 35:20
  have
• 35:20
  a
• 35:21
  kid
• 35:21
  to
• 35:21
  save
• 35:22
  my
• 35:22
  relationship.
• 35:23
  This
• 35:23
  doesn't
• 35:24
  work.
• 35:25
  This
• 35:25
  doesn't
• 35:26
  work.
• 35:26
  You
• 35:26
  need
• 35:27
  to
• 35:27
  be
• 35:27
  strong
• 35:28
  coming
• 35:28
  into
• 35:28
  this
• 35:28
  because
• 35:29
  every
• 35:30
  little
• 35:30
  crack
• 35:31
  in
• 35:31
  a
• 35:31
  major
• 35:31
  remodeling
• 35:32
  project
• 35:33
  will
• 35:33
  show
• 35:34
  where
• 35:34
  those
• 35:34
  little
• 35:35
  cracks
• 35:35
  are
• 35:36
  in
• 35:36
  your
• 35:36
  relationship.
• 35:37
  Because
• 35:38
  it's
• 35:38
  not
• 35:38
  easy.
• 35:39
  See,
• 35:39
  I
• 35:39
  told
• 35:39
  you.
• 35:40
  Get
• 35:41
  a
• 35:41
  lot
• 35:41
  of
• 35:41
  Botox
• 35:41
  too.
• 35:42
  I
• 35:42
  can
• 35:42
  feel
• 35:42
  though,
• 35:42
  I
• 35:42
  need
• 35:42
  to
• 35:43
  get
• 35:43
  more.
• 35:44
  No,
• 35:44
  it's
• 35:44
  hard
• 35:45
  and
• 35:45
  it's.
• 35:45
  I
• 35:46
  will.
• 35:46
  As
• 35:46
  a
• 35:46
  designer.
• 35:47
  That's
• 35:47
  like
• 35:48
  my
• 35:48
  job.
• 35:48
  I'm
• 35:48
  the
• 35:49
  third
• 35:49
  party
• 35:49
  neutral
• 35:50
  mediator.
• 35:51
  You're
• 35:51
  the
• 35:51
  therapist.
• 35:52
  You
• 35:52
  are
• 35:52
  the
• 35:52
  therapist.
• 35:53
  You
• 35:53
  are
• 35:53
  the
• 35:53
  hairstylist
• 35:54
  of
• 35:54
  the
• 35:55
  construction
• 35:55
  industry.
• 35:58
  It's.
• 35:58
  And
• 35:59
  they
• 35:59
  just,
• 35:59
  you
• 35:59
  know,
• 35:59
  you
• 36:00
  don't
• 36:00
  know
• 36:00
  until
• 36:00
  you're
• 36:00
  living
• 36:01
  in
• 36:01
  upheaval
• 36:02
  how
• 36:02
  difficult
• 36:02
  that
• 36:03
  really
• 36:03
  is
• 36:03
  or
• 36:04
  until
• 36:04
  you're
• 36:04
  writing
• 36:04
  check
• 36:05
  after
• 36:05
  check.
• 36:05
  Even
• 36:06
  if
• 36:06
  you
• 36:06
  have
• 36:06
  the
• 36:06
  opportunity
• 36:07
  to
• 36:07
  move
• 36:07
  out
• 36:07
  of
• 36:07
  your
• 36:07
  home,
• 36:08
  which
• 36:08
  I
• 36:08
  would
• 36:08
  advise
• 36:09
  if
• 36:09
  you're
• 36:09
  doing
• 36:09
  a
• 36:10
  major
• 36:10
  remodel,
• 36:11
  please,
• 36:12
  if
• 36:12
  it's
• 36:12
  possible.
• 36:13
  But
• 36:13
  I.
• 36:14
  You
• 36:14
  don't
• 36:14
  know
• 36:15
  till
• 36:15
  you
• 36:15
  know.
• 36:15
  Yep.
• 36:16
  When
• 36:16
  you're
• 36:16
  in
• 36:16
  it
• 36:17
  and
• 36:17
  you're
• 36:17
  there
• 36:17
  and
• 36:18
  that's
• 36:18
  it.
• 36:18
  But
• 36:19
  when
• 36:19
  people
• 36:19
  especially
• 36:20
  like
• 36:21
  you
• 36:21
  and
• 36:21
  John,
• 36:22
  putting
• 36:22
  out
• 36:22
  really
• 36:23
  important
• 36:23
  content
• 36:24
  for
• 36:24
  homeowners
• 36:25
  to
• 36:25
  understand.
• 36:26
  Like,
• 36:26
  this
• 36:26
  is
• 36:26
  the
• 36:27
  world
• 36:27
  of
• 36:27
  design
• 36:28
  and
• 36:28
  construction
• 36:28
  and
• 36:29
  we
• 36:29
  just
• 36:29
  really
• 36:29
  want
• 36:30
  to
• 36:30
  give
• 36:30
  you
• 36:30
  the
• 36:30
  best
• 36:30
  experience
• 36:31
  and
• 36:31
  educate
• 36:32
  you.
• 36:32
  It's
• 36:32
  not
• 36:32
  like
• 36:33
  you're
• 36:33
  saying
• 36:33
  these
• 36:33
  things
• 36:34
  because
• 36:34
  they're
• 36:34
  not
• 36:34
  true
• 36:35
  or
• 36:35
  that
• 36:35
  you
• 36:35
  don't
• 36:36
  have
• 36:36
  concern
• 36:37
  or
• 36:37
  compassion
• 36:37
  for
• 36:37
  people
• 36:38
  who
• 36:38
  might
• 36:38
  go
• 36:38
  down
• 36:38
  this
• 36:38
  road
• 36:39
  and
• 36:39
  have
• 36:39
  never
• 36:40
  heard
• 36:40
  somebody
• 36:40
  say
• 36:41
  beware
• 36:42
  in
• 36:42
  neon
• 36:42
  bright
• 36:43
  lights.
• 36:44
  Yeah.
• 36:45
  Warning
• 36:45
  sign.
• 36:46
  That's
• 36:46
  that.
• 36:46
  You
• 36:46
  know,
• 36:47
  it's
• 36:47
  not.
• 36:47
  Yeah.
• 36:48
  Unfortunately,
• 36:48
  I
• 36:49
  still
• 36:49
  think
• 36:49
  1
• 36:50
  in
• 36:50
  10
• 36:50
  will
• 36:50
  actually
• 36:51
  pay
• 36:51
  attention
• 36:51
  and
• 36:51
  heed
• 36:52
  that
• 36:52
  warning.
• 36:52
  Well,
• 36:53
  they
• 36:53
  made
• 36:53
  movies
• 36:54
  about
• 36:54
  this,
• 36:54
  right?
• 36:54
  Like
• 36:55
  the
• 36:55
  War
• 36:55
  of
• 36:55
  the
• 36:55
  Roses
• 36:56
  and
• 36:57
  Benedict
• 36:57
  Cumberbach.
• 36:58
  He
• 36:58
  was
• 36:58
  like
• 36:59
  an
• 36:59
  architect.
• 37:00
  That
• 37:00
  house
• 37:00
  one
• 37:01
  about
• 37:01
  that
• 37:01
  movie
• 37:02
  back
• 37:02
  then.
• 37:02
  Yeah.
• 37:02
  There's
• 37:02
  all
• 37:03
  those
• 37:03
  different.
• 37:03
  You
• 37:04
  know,
• 37:05
  and
• 37:05
  they're
• 37:05
  not
• 37:05
  wrong.
• 37:06
  That's
• 37:06
  why
• 37:06
  they're.
• 37:06
  It's
• 37:07
  in
• 37:07
  the
• 37:07
  movies
• 37:07
  because
• 37:07
  everybody
• 37:08
  goes,
• 37:08
  oh,
• 37:08
  yeah,
• 37:09
  you
• 37:09
  know,
• 37:10
  and
• 37:11
  it
• 37:11
  doesn't
• 37:11
  go
• 37:12
  well.
• 37:12
  So
• 37:12
  you
• 37:13
  need
• 37:13
  to
• 37:13
  make
• 37:13
  sure.
• 37:13
  And.
• 37:14
  And
• 37:14
  I
• 37:14
  think
• 37:14
  the
• 37:14
  biggest
• 37:15
  thing,
• 37:15
  you
• 37:16
  know,
• 37:16
  we're
• 37:16
  going
• 37:16
  to
• 37:16
  be
• 37:16
  running
• 37:16
  out
• 37:16
  of
• 37:17
  time
• 37:17
  here
• 37:17
  in
• 37:17
  a
• 37:17
  few
• 37:17
  minutes,
• 37:18
  but
• 37:18
  I
• 37:18
  think
• 37:18
  the
• 37:19
  most
• 37:19
  important
• 37:20
  thing
• 37:20
  out
• 37:20
  of
• 37:20
  this
• 37:20
  whole
• 37:21
  thing,
• 37:21
  if
• 37:21
  you
• 37:21
  can
• 37:21
  get
• 37:21
  one
• 37:22
  thing
• 37:22
  out
• 37:22
  of
• 37:22
  this
• 37:22
  whole
• 37:23
  episode,
• 37:23
  is
• 37:24
  communication.
• 37:25
  And
• 37:25
  that's
• 37:25
  your
• 37:26
  communication
• 37:26
  skills.
• 37:27
  That's
• 37:27
  everyone
• 37:28
  on
• 37:28
  the
• 37:28
  team's
• 37:29
  communication
• 37:29
  skills.
• 37:30
  So
• 37:30
  as
• 37:31
  the
• 37:31
  homeowner,
• 37:32
  if
• 37:32
  you're
• 37:32
  listening,
• 37:33
  your
• 37:34
  communication
• 37:34
  skills
• 37:35
  have
• 37:35
  to
• 37:35
  be
• 37:35
  the
• 37:35
  best
• 37:36
  they
• 37:36
  can
• 37:36
  be.
• 37:37
  Just
• 37:37
  as
• 37:37
  the
• 37:37
  designer,
• 37:38
  just
• 37:38
  as
• 37:39
  the
• 37:39
  contractor
• 37:39
  and
• 37:40
  the
• 37:40
  subcontractors
• 37:40
  has
• 37:41
  to
• 37:41
  be.
• 37:41
  I'd
• 37:41
  like
• 37:41
  to
• 37:42
  just
• 37:42
  say,
• 37:42
  like,
• 37:42
  if
• 37:42
  something
• 37:43
  happens
• 37:43
  on
• 37:44
  the
• 37:44
  job
• 37:44
  site
• 37:44
  and
• 37:44
  you
• 37:45
  observe
• 37:45
  something
• 37:45
  and
• 37:46
  you
• 37:46
  don't
• 37:46
  like
• 37:46
  it,
• 37:46
  let's
• 37:47
  say
• 37:47
  you're
• 37:47
  the
• 37:47
  homeowner.
• 37:48
  Don't
• 37:48
  swallow
• 37:49
  that.
• 37:49
  Immediately
• 37:50
  call
• 37:51
  your
• 37:51
  contractor
• 37:52
  or
• 37:52
  your
• 37:52
  designer
• 37:52
  and
• 37:53
  say,
• 37:53
  hey,
• 37:53
  I
• 37:54
  was
• 37:54
  on
• 37:54
  the
• 37:54
  project
• 37:54
  today
• 37:55
  and
• 37:55
  I
• 37:55
  saw
• 37:55
  this.
• 37:55
  Is
• 37:56
  something
• 37:56
  going
• 37:56
  on
• 37:56
  there?
• 37:57
  Is
• 37:57
  there
• 37:57
  something
• 37:58
  you
• 37:58
  can
• 37:58
  help
• 37:58
  me
• 37:59
  understand?
• 37:59
  Or.
• 38:00
  I'm
• 38:01
  worried
• 38:01
  about
• 38:02
  whatever,
• 38:03
  because,
• 38:03
  as
• 38:03
  in
• 38:04
  all
• 38:04
  of
• 38:04
  our
• 38:04
  relationships,
• 38:05
  if
• 38:05
  we
• 38:05
  just
• 38:05
  hold
• 38:05
  on
• 38:06
  to
• 38:06
  those
• 38:06
  things
• 38:06
  and
• 38:06
  we
• 38:07
  don't
• 38:07
  share
• 38:07
  them,
• 38:08
  they
• 38:08
  just
• 38:08
  build
• 38:08
  and
• 38:08
  build
• 38:09
  and
• 38:09
  build,
• 38:09
  and
• 38:09
  then
• 38:10
  it's
• 38:11
  very
• 38:11
  hard
• 38:11
  to
• 38:11
  maintain
• 38:11
  perspective,
• 38:12
  and
• 38:12
  a
• 38:13
  lot
• 38:13
  of
• 38:13
  anger
• 38:13
  can
• 38:14
  happen.
• 38:14
  So
• 38:15
  if
• 38:15
  my
• 38:15
  client
• 38:16
  has
• 38:16
  a
• 38:16
  concern
• 38:16
  about
• 38:17
  something
• 38:17
  that's
• 38:17
  happening,
• 38:18
  I
• 38:18
  want
• 38:18
  to
• 38:18
  know.
• 38:19
  I
• 38:19
  want
• 38:19
  to
• 38:19
  help
• 38:19
  right
• 38:20
  away.
• 38:20
  I
• 38:20
  don't
• 38:20
  want
• 38:20
  them
• 38:21
  to
• 38:21
  have
• 38:21
  to
• 38:21
  go
• 38:21
  the
• 38:21
  weekend
• 38:22
  worrying
• 38:22
  about
• 38:22
  it.
• 38:23
  And
• 38:23
  none
• 38:23
  of
• 38:23
  the
• 38:23
  contractors,
• 38:24
  thank
• 38:24
  God,
• 38:25
  that
• 38:25
  I
• 38:25
  work
• 38:25
  with,
• 38:26
  want
• 38:26
  that
• 38:26
  to
• 38:26
  happen
• 38:26
  either.
• 38:27
  So
• 38:28
  you're
• 38:28
  not
• 38:28
  inconvenienced.
• 38:29
  We
• 38:30
  work
• 38:30
  for
• 38:30
  you.
• 38:31
  If
• 38:31
  there
• 38:31
  is
• 38:31
  a
• 38:32
  problem,
• 38:32
  please
• 38:32
  let
• 38:33
  us
• 38:33
  know.
• 38:33
  We
• 38:34
  are
• 38:34
  in
• 38:34
  the
• 38:34
  service
• 38:35
  industry.
• 38:35
  I
• 38:36
  was
• 38:36
  raised
• 38:36
  in
• 38:36
  retail.
• 38:37
  Yep.
• 38:37
  I
• 38:37
  was
• 38:38
  gonna
• 38:38
  say.
• 38:39
  So
• 38:39
  please,
• 38:39
  you
• 38:40
  know,
• 38:40
  don't
• 38:40
  feel
• 38:41
  like.
• 38:41
  Because
• 38:41
  people
• 38:42
  say,
• 38:42
  oh,
• 38:42
  Wendy,
• 38:42
  you're
• 38:43
  so
• 38:43
  busy,
• 38:43
  I
• 38:43
  don't
• 38:43
  wanna
• 38:43
  call
• 38:44
  you.
• 38:44
  No,
• 38:44
  I
• 38:44
  need
• 38:44
  you
• 38:45
  to
• 38:45
  call
• 38:45
  me.
• 38:45
  I
• 38:45
  want
• 38:45
  you
• 38:46
  to
• 38:46
  call
• 38:46
  me,
• 38:47
  please.
• 38:47
  I
• 38:48
  work
• 38:48
  for
• 38:48
  you.
• 38:49
  Whether
• 38:49
  it's
• 38:49
  a
• 38:49
  simple
• 38:50
  email,
• 38:50
  text,
• 38:50
  phone
• 38:51
  call,
• 38:51
  whatever
• 38:51
  the
• 38:52
  system
• 38:52
  is
• 38:52
  that's
• 38:53
  agreed
• 38:53
  to
• 38:53
  at
• 38:53
  the
• 38:54
  beginning,
• 38:54
  follow
• 38:55
  that.
• 38:55
  Because,
• 38:55
  yeah,
• 38:56
  you
• 38:56
  might
• 38:56
  be
• 38:56
  seeing
• 38:57
  that
• 38:57
  painting
• 38:58
  that's
• 38:58
  only
• 38:58
  half
• 38:58
  done.
• 38:59
  You
• 38:59
  also
• 39:00
  might
• 39:00
  be
• 39:00
  catching
• 39:00
  something
• 39:01
  that
• 39:01
  got
• 39:01
  missed
• 39:02
  by
• 39:02
  a
• 39:02
  subcontractor,
• 39:03
  a
• 39:04
  trade
• 39:05
  or
• 39:05
  something
• 39:05
  that
• 39:06
  your
• 39:06
  expectation
• 39:07
  is
• 39:07
  different
• 39:07
  than
• 39:08
  what
• 39:08
  the
• 39:08
  drawings
• 39:08
  are.
• 39:09
  Now's
• 39:09
  the
• 39:09
  time
• 39:10
  to
• 39:10
  fix
• 39:10
  it.
• 39:10
  Versus
• 39:11
  blue
• 39:12
  tape.
• 39:12
  Walkthrough
• 39:12
  day.
• 39:15
  The
• 39:15
  blue
• 39:15
  tape.
• 39:16
  Oh,
• 39:16
  the
• 39:16
  blue
• 39:16
  table.
• 39:17
  I
• 39:17
  know
• 39:17
  I
• 39:17
  could
• 39:18
  get
• 39:18
  everybody
• 39:18
  cringing
• 39:19
  on
• 39:19
  that
• 39:19
  one.
• 39:19
  No,
• 39:20
  I
• 39:21
  mean,
• 39:21
  it's
• 39:21
  like
• 39:22
  you
• 39:22
  said,
• 39:22
  Wendy,
• 39:22
  it's
• 39:23
  so
• 39:23
  important
• 39:23
  that
• 39:23
  stuff
• 39:23
  doesn't
• 39:24
  build,
• 39:24
  because
• 39:24
  then
• 39:25
  suddenly,
• 39:25
  one
• 39:26
  tiny
• 39:26
  scratch
• 39:27
  on
• 39:27
  a
• 39:28
  Mirro,
• 39:29
  the
• 39:29
  entire
• 39:30
  project
• 39:30
  is
• 39:31
  horrible.
• 39:32
  Right?
• 39:32
  Because
• 39:33
  really,
• 39:33
  you
• 39:34
  were
• 39:34
  angry
• 39:34
  seven
• 39:35
  weeks
• 39:35
  ago
• 39:35
  when
• 39:36
  we
• 39:36
  dinged
• 39:37
  the
• 39:37
  fridge,
• 39:38
  but
• 39:38
  now
• 39:39
  this
• 39:39
  little
• 39:39
  scratch
• 39:40
  put
• 39:40
  the
• 39:40
  whole
• 39:41
  thing
• 39:41
  into
• 39:41
  the
• 39:41
  garbage.
• 39:42
  Like,
• 39:42
  now.
• 39:43
  Speaking
• 39:43
  of
• 39:43
  that,
• 39:43
  this
• 39:44
  is
• 39:44
  one
• 39:44
  of
• 39:44
  the
• 39:44
  biggest
• 39:45
  tricks
• 39:45
  I
• 39:45
  learned
• 39:46
  that
• 39:46
  I
• 39:46
  worked
• 39:46
  with
• 39:46
  another
• 39:47
  contractor
• 39:47
  that
• 39:47
  we
• 39:48
  came
• 39:48
  up
• 39:48
  with.
• 39:48
  We
• 39:49
  found
• 39:49
  the
• 39:50
  most
• 39:50
  awesome
• 39:51
  furniture
• 39:52
  repair
• 39:52
  person
• 39:53
  money
• 39:53
  could
• 39:53
  buy.
• 39:55
  And
• 39:55
  this
• 39:55
  is
• 39:55
  what
• 39:55
  we
• 39:55
  did
• 39:56
  on
• 39:56
  kitchen
• 39:56
  models.
• 39:57
  We
• 39:57
  put
• 39:57
  in.
• 39:58
  In
• 39:58
  the
• 39:58
  budget.
• 39:59
  Not
• 39:59
  a
• 39:59
  line
• 40:00
  item
• 40:00
  because
• 40:00
  we
• 40:00
  didn't
• 40:01
  want
• 40:01
  anybody
• 40:01
  to
• 40:01
  take
• 40:01
  it
• 40:02
  out,
• 40:02
  but
• 40:02
  we
• 40:02
  put
• 40:03
  it
• 40:03
  in
• 40:03
  there
• 40:03
  for
• 40:03
  them
• 40:04
  to
• 40:04
  come
• 40:04
  in
• 40:04
  two
• 40:05
  days
• 40:05
  before.
• 40:05
  We're
• 40:06
  handing
• 40:06
  over
• 40:06
  the
• 40:06
  keys
• 40:07
  to
• 40:07
  go
• 40:07
  through
• 40:07
  and
• 40:08
  touch
• 40:08
  everything
• 40:09
  up.
• 40:09
  Whether
• 40:10
  it's
• 40:10
  the
• 40:10
  doorway
• 40:11
  coming
• 40:11
  in
• 40:11
  that
• 40:11
  maybe
• 40:12
  somebody
• 40:12
  bumped,
• 40:12
  and
• 40:13
  they
• 40:13
  bumped
• 40:13
  it
• 40:13
  hard
• 40:13
  enough
• 40:13
  to
• 40:14
  go
• 40:14
  through
• 40:14
  the
• 40:14
  ram
• 40:14
  board
• 40:15
  or
• 40:15
  whatever
• 40:16
  else.
• 40:16
  Something
• 40:16
  around.
• 40:17
  I
• 40:18
  have
• 40:18
  seen
• 40:18
  some
• 40:18
  of
• 40:19
  these
• 40:19
  guys,
• 40:19
  and
• 40:20
  we
• 40:20
  did
• 40:20
  a
• 40:20
  test
• 40:20
  one
• 40:21
  time
• 40:21
  because
• 40:21
  we
• 40:21
  thought
• 40:22
  contract.
• 40:22
  We
• 40:22
  ordered
• 40:23
  a
• 40:23
  door,
• 40:23
  but
• 40:23
  the
• 40:23
  contractor
• 40:24
  goes,
• 40:24
  hey,
• 40:24
  we
• 40:24
  want
• 40:24
  to
• 40:24
  get
• 40:25
  through
• 40:25
  the.
• 40:25
  We're
• 40:26
  doing
• 40:26
  pictures
• 40:26
  this
• 40:26
  week.
• 40:27
  Fix
• 40:27
  this
• 40:27
  door.
• 40:28
  It
• 40:28
  was
• 40:28
  a
• 40:28
  beautiful
• 40:28
  cherry
• 40:29
  door.
• 40:29
  Now,
• 40:29
  we
• 40:30
  didn't
• 40:30
  leave
• 40:30
  that
• 40:30
  with
• 40:30
  the
• 40:30
  homeowner,
• 40:31
  but
• 40:31
  furniture
• 40:32
  repair
• 40:32
  guy,
• 40:33
  they
• 40:33
  drilled
• 40:33
  the
• 40:33
  hardware
• 40:34
  wrong.
• 40:34
  He
• 40:34
  fixed
• 40:35
  it
• 40:35
  for
• 40:35
  the
• 40:35
  photos.
• 40:36
  I
• 40:36
  couldn't
• 40:37
  tell
• 40:37
  that
• 40:37
  door
• 40:38
  had
• 40:38
  been
• 40:38
  fixed.
• 40:38
  When
• 40:38
  I
• 40:38
  held
• 40:39
  it
• 40:39
  to
• 40:39
  my
• 40:39
  face.
• 40:39
  Nice.
• 40:40
  And
• 40:41
  there
• 40:41
  were
• 40:41
  two
• 40:41
  handle
• 40:42
  holes
• 40:42
  in
• 40:42
  the
• 40:43
  wrong
• 40:43
  spot.
• 40:44
  And
• 40:44
  I
• 40:44
  was
• 40:45
  like,
• 40:45
  that's
• 40:46
  artistry.
• 40:47
  Yeah.
• 40:47
  It
• 40:47
  wasn't
• 40:48
  going
• 40:48
  to
• 40:48
  age
• 40:48
  well.
• 40:48
  You
• 40:49
  need
• 40:49
  that,
• 40:49
  friend.
• 40:49
  You
• 40:50
  need
• 40:50
  that
• 40:50
  and
• 40:50
  that.
• 40:51
  Putting
• 40:51
  that
• 40:51
  in
• 40:51
  there
• 40:52
  was
• 40:52
  just
• 40:52
  a
• 40:52
  few
• 40:52
  hundred
• 40:52
  bucks.
• 40:53
  You
• 40:53
  know,
• 40:53
  it's
• 40:53
  like
• 40:54
  500
• 40:54
  bucks
• 40:54
  or
• 40:54
  something
• 40:55
  for
• 40:55
  whatever
• 40:55
  that
• 40:55
  was
• 40:55
  with
• 40:56
  that
• 40:56
  guy.
• 40:56
  And
• 40:56
  he
• 40:56
  came
• 40:56
  through
• 40:57
  every
• 40:57
  job
• 40:57
  that.
• 40:58
  And
• 40:58
  somebody
• 40:59
  that
• 40:59
  could
• 40:59
  do
• 40:59
  with
• 40:59
  metal,
• 41:00
  like
• 41:00
  for,
• 41:00
  you
• 41:00
  know,
• 41:01
  appliance
• 41:01
  scuffs
• 41:02
  and
• 41:02
  things
• 41:02
  like
• 41:02
  that.
• 41:02
  Having
• 41:03
  them
• 41:03
  for
• 41:03
  a.
• 41:04
  To
• 41:04
  come
• 41:04
  out
• 41:04
  and
• 41:05
  be
• 41:05
  able
• 41:05
  to
• 41:05
  do
• 41:05
  that
• 41:06
  stuff
• 41:06
  on
• 41:06
  call
• 41:07
  was
• 41:07
  great
• 41:07
  because
• 41:08
  you
• 41:08
  weren't
• 41:08
  waiting
• 41:09
  12
• 41:09
  weeks
• 41:10
  for
• 41:10
  something.
• 41:10
  They
• 41:10
  could
• 41:11
  come
• 41:11
  out
• 41:11
  and
• 41:11
  fix
• 41:11
  it
• 41:11
  in
• 41:12
  the
• 41:12
  field,
• 41:12
  and
• 41:12
  it
• 41:13
  looked
• 41:13
  gorgeous,
• 41:13
  and
• 41:14
  nobody
• 41:14
  had
• 41:14
  any
• 41:14
  problems.
• 41:16
  That
• 41:16
  was
• 41:16
  a.
• 41:16
  That
• 41:17
  was
• 41:17
  a
• 41:17
  savings
• 41:18
  on
• 41:18
  the.
• 41:18
  You
• 41:18
  know,
• 41:19
  because
• 41:19
  it
• 41:19
  seems.
• 41:20
  And
• 41:20
  again,
• 41:20
  coming
• 41:21
  to
• 41:21
  my
• 41:21
  world
• 41:21
  of
• 41:21
  kitchens,
• 41:22
  and
• 41:22
  we'll
• 41:22
  wrap
• 41:22
  this
• 41:22
  up
• 41:22
  in
• 41:22
  a
• 41:23
  second,
• 41:23
  but
• 41:23
  once
• 41:24
  you
• 41:24
  get
• 41:24
  down
• 41:24
  that
• 41:24
  road
• 41:25
  and
• 41:25
  there's.
• 41:25
  There's
• 41:26
  it's
• 41:26
  like
• 41:26
  a.
• 41:26
  It's
• 41:27
  almost
• 41:27
  like
• 41:27
  an
• 41:27
  avalanche.
• 41:28
  Once
• 41:28
  we
• 41:28
  put
• 41:29
  on
• 41:29
  the
• 41:29
  critical
• 41:29
  eyes,
• 41:30
  we
• 41:30
  can.
• 41:31
  Oh,
• 41:31
  John.
• 41:31
  If.
• 41:32
  If
• 41:32
  I
• 41:32
  tell
• 41:32
  John
• 41:33
  to
• 41:33
  go
• 41:33
  walk
• 41:33
  through
• 41:34
  a
• 41:34
  perfect
• 41:34
  project,
• 41:35
  he's
• 41:35
  going
• 41:35
  to
• 41:35
  go,
• 41:36
  I
• 41:36
  saw
• 41:36
  22
• 41:37
  things,
• 41:37
  Wendy.
• 41:38
  If
• 41:38
  you
• 41:38
  had
• 41:38
  me
• 41:38
  go
• 41:38
  walk
• 41:38
  through
• 41:39
  a
• 41:39
  perfect
• 41:39
  project,
• 41:40
  I'm
• 41:40
  going
• 41:40
  to
• 41:40
  see
• 41:40
  22
• 41:41
  things.
• 41:41
  And
• 41:42
  if
• 41:42
  I
• 41:42
  send
• 41:42
  you,
• 41:42
  Wendy,
• 41:43
  to
• 41:43
  go
• 41:43
  look
• 41:43
  at
• 41:43
  mine,
• 41:44
  I'm
• 41:44
  going
• 41:44
  to
• 41:44
  find
• 41:44
  22
• 41:45
  things.
• 41:45
  They're
• 41:45
  always
• 41:46
  there.
• 41:46
  This
• 41:47
  is
• 41:47
  wood.
• 41:47
  It's
• 41:48
  metal.
• 41:48
  It's
• 41:49
  craftsmanship.
• 41:50
  And
• 41:50
  depending
• 41:50
  on
• 41:50
  how
• 41:51
  picky
• 41:51
  you
• 41:51
  want
• 41:51
  to
• 41:52
  be,
• 41:52
  there's
• 41:53
  always
• 41:53
  something.
• 41:53
  If
• 41:54
  you
• 41:54
  want
• 41:54
  to
• 41:54
  be
• 41:54
  that
• 41:55
  person
• 41:55
  to
• 41:56
  find.
• 41:56
  Sure.
• 41:57
  You
• 41:57
  never
• 41:57
  want
• 41:58
  to
• 41:58
  open
• 41:58
  up
• 41:58
  that
• 41:59
  can
• 41:59
  and
• 41:59
  go
• 41:59
  down
• 42:00
  that
• 42:00
  road,
• 42:00
  because
• 42:01
  no
• 42:01
  one's
• 42:02
  going
• 42:02
  to
• 42:02
  end
• 42:02
  up
• 42:02
  happy.
• 42:02
  Because
• 42:03
  perfection.
• 42:04
  When
• 42:04
  you're
• 42:04
  dealing
• 42:04
  with
• 42:05
  raw
• 42:05
  materials
• 42:05
  that
• 42:06
  are
• 42:06
  made
• 42:07
  by
• 42:07
  God
• 42:07
  out
• 42:07
  there,
• 42:07
  guess
• 42:08
  what?
• 42:08
  What
• 42:09
  your
• 42:09
  beauty
• 42:09
  is
• 42:09
  and
• 42:09
  what
• 42:10
  somebody
• 42:10
  else's
• 42:10
  are
• 42:10
  two
• 42:11
  different
• 42:11
  things.
• 42:11
  And
• 42:11
  now
• 42:11
  we're
• 42:12
  throwing
• 42:12
  perspective
• 42:13
  into
• 42:13
  this,
• 42:13
  and
• 42:13
  that's
• 42:14
  a
• 42:14
  tough
• 42:14
  one.
• 42:14
  Yeah,
• 42:15
  it
• 42:15
  was.
• 42:15
  I
• 42:16
  had
• 42:16
  this
• 42:16
  little
• 42:16
  client
• 42:16
  who
• 42:17
  was
• 42:17
  just
• 42:17
  dying
• 42:17
  for
• 42:18
  a
• 42:18
  Taj
• 42:18
  Mahal
• 42:18
  countertop.
• 42:19
  So
• 42:19
  we
• 42:20
  found
• 42:20
  that
• 42:20
  it
• 42:20
  was
• 42:20
  beautiful.
• 42:21
  We
• 42:21
  went
• 42:21
  through
• 42:21
  this
• 42:22
  whole
• 42:22
  big
• 42:22
  thing.
• 42:23
  The
• 42:23
  wrong
• 42:23
  one
• 42:23
  was
• 42:24
  delivered
• 42:24
  on
• 42:24
  and
• 42:24
  on
• 42:24
  and
• 42:25
  on.
• 42:25
  So
• 42:25
  you
• 42:25
  get
• 42:25
  to
• 42:25
  the
• 42:25
  end,
• 42:25
  it's
• 42:26
  all
• 42:26
  installed.
• 42:26
  She
• 42:26
  says,
• 42:27
  it's
• 42:27
  beautiful.
• 42:27
  Year
• 42:28
  later,
• 42:28
  I
• 42:28
  get
• 42:28
  a
• 42:28
  phone
• 42:28
  call.
• 42:29
  Wendy,
• 42:29
  I
• 42:30
  think
• 42:30
  it's
• 42:30
  flawed.
• 42:30
  Da,
• 42:31
  da
• 42:31
  da
• 42:31
  da
• 42:31
  da.
• 42:31
  Come
• 42:32
  with
• 42:32
  the
• 42:32
  guys,
• 42:32
  when
• 42:32
  they
• 42:33
  come
• 42:33
  to
• 42:33
  look
• 42:33
  at.
• 42:33
  I'm
• 42:33
  like,
• 42:34
  geez.
• 42:34
  So
• 42:35
  I
• 42:35
  call
• 42:35
  the
• 42:35
  guys
• 42:35
  because
• 42:36
  they're
• 42:36
  the
• 42:36
  guys
• 42:36
  I
• 42:37
  use
• 42:37
  all
• 42:37
  the
• 42:37
  time.
• 42:37
  What's
• 42:38
  going
• 42:38
  on
• 42:38
  with
• 42:38
  this?
• 42:38
  Can
• 42:38
  you
• 42:38
  explain?
• 42:39
  And,
• 42:40
  like,
• 42:40
  it's.
• 42:40
  It's
• 42:41
  Taj
• 42:41
  Mahal.
• 42:41
  It's
• 42:42
  quartzite.
• 42:42
  It's
• 42:43
  crystal.
• 42:43
  It's
• 42:43
  a
• 42:43
  crystalline
• 42:44
  structure.
• 42:45
  It's
• 42:45
  beautiful.
• 42:46
  We
• 42:46
  don't
• 42:46
  really
• 42:47
  know.
• 42:47
  So
• 42:47
  thanks
• 42:47
  for
• 42:48
  saying
• 42:48
  you'll
• 42:48
  come.
• 42:48
  So
• 42:49
  I
• 42:49
  walk
• 42:49
  in,
• 42:49
  and
• 42:50
  she
• 42:50
  puts
• 42:50
  her
• 42:51
  hand
• 42:51
  across
• 42:51
  the
• 42:51
  surface.
• 42:52
  She
• 42:52
  goes,
• 42:52
  do
• 42:52
  you
• 42:53
  feel
• 42:53
  that?
• 42:53
  And
• 42:54
  I
• 42:54
  go,
• 42:54
  yeah.
• 42:55
  She
• 42:55
  goes,
• 42:56
  do
• 42:56
  you
• 42:56
  see
• 42:56
  that
• 42:57
  when
• 42:57
  the
• 42:57
  light
• 42:57
  hits
• 42:58
  it?
• 42:58
  Because
• 42:58
  it
• 42:58
  was
• 42:58
  a
• 42:58
  polished
• 42:58
  Taj
• 42:59
  Mahal.
• 42:59
  Yeah,
• 43:00
  that's
• 43:01
  bad.
• 43:01
  And
• 43:02
  I
• 43:02
  said,
• 43:02
  no,
• 43:03
  that's
• 43:04
  real
• 43:04
  crystal.
• 43:05
  Yeah,
• 43:06
  you
• 43:06
  painted
• 43:06
  the
• 43:06
  real
• 43:06
  thing.
• 43:07
  That
• 43:07
  means
• 43:07
  it's
• 43:08
  not
• 43:08
  plastic.
• 43:09
  That
• 43:09
  means
• 43:10
  you
• 43:10
  have
• 43:10
  the
• 43:10
  really
• 43:11
  beautiful
• 43:11
  one
• 43:11
  where
• 43:12
  you
• 43:12
  can
• 43:12
  see
• 43:12
  true
• 43:13
  crystalline
• 43:13
  structure
• 43:14
  out
• 43:14
  of
• 43:15
  the
• 43:15
  earth
• 43:15
  that
• 43:16
  God
• 43:16
  made.
• 43:17
  That
• 43:17
  means
• 43:18
  this
• 43:18
  is
• 43:18
  totally
• 43:19
  different
• 43:19
  from
• 43:19
  everybody
• 43:20
  else's
• 43:20
  countertop
• 43:21
  in
• 43:21
  the
• 43:22
  world.
• 43:22
  And
• 43:22
  she's
• 43:22
  like,
• 43:23
  I
• 43:23
  hadn't
• 43:24
  thought
• 43:24
  of
• 43:24
  it
• 43:24
  like
• 43:24
  that.
• 43:24
  You're
• 43:25
  100%
• 43:25
  right,
• 43:26
  though,
• 43:26
  Wendy.
• 43:26
  You're
• 43:27
  100%
• 43:27
  right.
• 43:28
  But,
• 43:28
  I
• 43:28
  mean,
• 43:29
  if
• 43:29
  the
• 43:29
  client
• 43:30
  isn't
• 43:30
  educated
• 43:30
  and
• 43:31
  they
• 43:31
  don't
• 43:31
  know.
• 43:31
  I
• 43:32
  mean,
• 43:33
  once
• 43:33
  it
• 43:33
  was
• 43:33
  explained
• 43:34
  to
• 43:34
  her,
• 43:34
  she
• 43:34
  was
• 43:34
  like,
• 43:35
  oh,
• 43:36
  shiny
• 43:36
  deck.
• 43:37
  Yeah.
• 43:38
  And
• 43:38
  thank
• 43:39
  God
• 43:39
  I
• 43:39
  had
• 43:39
  the
• 43:39
  back
• 43:40
  of
• 43:40
  my
• 43:40
  installer
• 43:41
  because
• 43:41
  they're
• 43:41
  a
• 43:41
  great
• 43:42
  team
• 43:42
  of
• 43:42
  installers.
• 43:43
  But,
• 43:43
  yeah,
• 43:43
  it's
• 43:44
  just
• 43:44
  so
• 43:44
  much
• 43:45
  of
• 43:45
  his
• 43:45
  education.
• 43:45
  I
• 43:46
  think
• 43:46
  a
• 43:46
  lot
• 43:46
  of
• 43:46
  us,
• 43:46
  to
• 43:47
  be
• 43:47
  honest,
• 43:47
  and
• 43:47
  this
• 43:47
  is
• 43:48
  not
• 43:48
  to
• 43:48
  our
• 43:48
  credit,
• 43:48
  we're
• 43:49
  used
• 43:49
  to
• 43:49
  this
• 43:49
  work.
• 43:50
  We've
• 43:50
  done
• 43:50
  it
• 43:50
  for
• 43:51
  years.
• 43:51
  There's
• 43:52
  so.
• 43:53
  We
• 43:53
  forget
• 43:53
  what
• 43:54
  it's
• 43:54
  like
• 43:54
  to
• 43:54
  be
• 43:54
  brand
• 43:55
  new
• 43:55
  and
• 43:55
  experience
• 43:56
  these
• 43:56
  things
• 43:56
  for
• 43:56
  the
• 43:57
  first
• 43:57
  time.
• 43:58
  And
• 43:58
  I
• 43:58
  think
• 43:58
  the
• 43:58
  more
• 43:59
  we
• 43:59
  can
• 43:59
  remember
• 43:59
  that
• 44:00
  and
• 44:00
  just
• 44:00
  be
• 44:00
  mindful
• 44:01
  and
• 44:01
  be
• 44:02
  humble
• 44:03
  and
• 44:03
  explain
• 44:03
  and
• 44:04
  make
• 44:04
  time,
• 44:05
  the
• 44:05
  better
• 44:05
  it
• 44:05
  is
• 44:06
  for
• 44:06
  everyone.
• 44:06
  I
• 44:07
  think
• 44:07
  we
• 44:07
  run
• 44:07
  into
• 44:08
  trouble
• 44:08
  when
• 44:08
  we
• 44:08
  forget
• 44:09
  that
• 44:09
  and
• 44:10
  start
• 44:11
  kind
• 44:12
  of
• 44:12
  being.
• 44:13
  You
• 44:13
  can't
• 44:13
  get
• 44:14
  with
• 44:14
  the
• 44:14
  uninformed.
• 44:15
  It's
• 44:15
  not
• 44:15
  fair
• 44:15
  to
• 44:15
  them.
• 44:16
  It's
• 44:16
  not
• 44:16
  fair
• 44:16
  to
• 44:16
  you.
• 44:17
  It
• 44:17
  costs
• 44:17
  you
• 44:17
  your
• 44:17
  peace.
• 44:18
  Right?
• 44:19
  Don't
• 44:19
  drag
• 44:19
  your
• 44:19
  personal
• 44:20
  life
• 44:20
  in
• 44:20
  there.
• 44:21
  Don't
• 44:21
  you
• 44:21
  know
• 44:22
  you
• 44:22
  have
• 44:22
  to
• 44:22
  walk
• 44:23
  in?
• 44:23
  You're
• 44:23
  there
• 44:23
  again,
• 44:24
  service.
• 44:25
  You're
• 44:26
  of
• 44:26
  service.
• 44:26
  You're
• 44:27
  there
• 44:27
  to
• 44:27
  be
• 44:28
  of
• 44:28
  service.
• 44:29
  That's
• 44:29
  it.
• 44:30
  Remember
• 44:30
  that.
• 44:31
  You're
• 44:31
  gonna
• 44:31
  walk
• 44:31
  away
• 44:32
  happy.
• 44:32
  You're
• 44:33
  no
• 44:33
  fun.
• 44:34
  Eric's
• 44:35
  like,
• 44:35
  stop.
• 44:36
  We
• 44:36
  can
• 44:36
  keep
• 44:36
  going
• 44:36
  for
• 44:37
  another
• 44:37
  three
• 44:37
  hours.
• 44:38
  On
• 44:38
  this
• 44:38
  episode,
• 44:39
  17
• 44:40
  designers,
• 44:40
  contractors
• 44:41
  and
• 44:41
  architects.
• 44:42
  We'll
• 44:42
  just
• 44:42
  put
• 44:42
  out
• 44:43
  the
• 44:43
  rest
• 44:43
  next
• 44:43
  month.
• 44:44
  Come
• 44:44
  on.
• 44:44
  Exactly.
• 44:45
  All
• 44:45
  right,
• 44:45
  Wendy,
• 44:46
  I
• 44:46
  know
• 44:46
  we've
• 44:46
  got
• 44:46
  a
• 44:46
  lot
• 44:46
  of
• 44:46
  people
• 44:46
  out
• 44:47
  there
• 44:47
  going,
• 44:47
  I
• 44:47
  love
• 44:47
  Wendy.
• 44:48
  I
• 44:48
  want
• 44:48
  her
• 44:48
  on
• 44:48
  my
• 44:48
  next
• 44:49
  project.
• 44:49
  Since
• 44:49
  we're
• 44:50
  coast
• 44:50
  to
• 44:50
  coast
• 44:50
  and
• 44:51
  you're
• 44:51
  doing
• 44:51
  stuff
• 44:52
  all
• 44:52
  over,
• 44:52
  how
• 44:52
  do
• 44:52
  people
• 44:53
  find
• 44:53
  you?
• 44:54
  So
• 44:55
  your
• 44:55
  expertise.
• 44:56
  Thank
• 44:56
  you.
• 44:56
  It's.
• 44:57
  WendyGlasterInteriors.com
• 44:59
  is
• 44:59
  our
• 44:59
  website,
• 45:00
  and
• 45:00
  Wendy
• 45:00
  Glacier
• 45:01
  Interiors
• 45:02
  on
• 45:02
  Instagram.
• 45:02
  We
• 45:03
  put
• 45:03
  up
• 45:03
  stories
• 45:04
  every
• 45:04
  day
• 45:04
  about
• 45:04
  our
• 45:04
  design
• 45:05
  adventures
• 45:05
  and
• 45:05
  everything
• 45:06
  that's
• 45:06
  going
• 45:06
  on.
• 45:06
  So
• 45:07
  hopefully
• 45:07
  you'll
• 45:08
  enjoy
• 45:08
  it
• 45:08
  and
• 45:08
  follow
• 45:08
  along.
• 45:09
  And
• 45:09
  thanks
• 45:09
  again
• 45:09
  so
• 45:10
  much
• 45:10
  for
• 45:10
  having
• 45:10
  me,
• 45:11
  Wendy.
• 45:11
  It's
• 45:11
  always
• 45:12
  so
• 45:12
  much
• 45:12
  fun,
• 45:12
  and
• 45:13
  it's
• 45:13
  always
• 45:13
  great
• 45:13
  when
• 45:14
  the
• 45:14
  three
• 45:14
  of
• 45:14
  us
• 45:14
  can
• 45:14
  get
• 45:14
  in
• 45:15
  here.
• 45:15
  And
• 45:15
  it
• 45:15
  is
• 45:15
  a
• 45:16
  lot
• 45:16
  of
• 45:16
  fun.
• 45:16
  Inform
• 45:17
  and
• 45:17
  tell
• 45:17
  some
• 45:18
  more
• 45:18
  stories
• 45:18
  at
• 45:18
  the
• 45:18
  same
• 45:19
  time,
• 45:19
  because
• 45:20
  it's
• 45:20
  all
• 45:20
  a
• 45:20
  little
• 45:20
  bit
• 45:21
  of
• 45:21
  therapy
• 45:21
  for
• 45:21
  all
• 45:21
  of
• 45:22
  us.
• 45:23
  It
• 45:23
  actually
• 45:23
  makes
• 45:23
  me
• 45:24
  miss
• 45:24
  being
• 45:25
  a
• 45:25
  gc.
• 45:25
  I'm
• 45:25
  like,
• 45:26
  man,
• 45:27
  he's
• 45:28
  waiting
• 45:28
  for
• 45:28
  you.
• 45:29
  I'm
• 45:29
  thinking
• 45:30
  about
• 45:30
  it.
• 45:31
  I
• 45:31
  can
• 45:31
  see
• 45:31
  the
• 45:32
  gears
• 45:32
  turning
• 45:32
  on
• 45:32
  that
• 45:32
  guy
• 45:33
  right
• 45:33
  now.
• 45:34
  Okay.
• 45:35
  I'm
• 45:35
  not
• 45:35
  hard
• 45:36
  to
• 45:36
  influence
• 45:36
  like
• 45:37
  that.
• 45:37
  I'm
• 45:37
  like,
• 45:37
  okay,
• 45:38
  adventure,
• 45:38
  let's
• 45:39
  go.
• 45:39
  That
• 45:39
  is
• 45:40
  awesome.
• 45:40
  All
• 45:40
  right,
• 45:41
  guys.
• 45:41
  For
• 45:42
  John
• 45:42
  Dudley,
• 45:42
  Wendy
• 45:43
  Glaster.
• 45:43
  Thanks
• 45:44
  for
• 45:44
  coming
• 45:44
  on
• 45:44
  today.
• 45:44
  I'm
• 45:44
  Eric.
• 45:45
  Thanks,
• 45:45
  Wendy.
• 45:45
  You've
• 45:46
  been
• 45:46
  listening
• 45:46
  to
• 45:47
  around
• 45:47
  the
• 45:47
  House.